HH Gregg Appliances, Inc.

Review: Purchased a whirlpool electric range that need to be exchanged, when exchange was made company would not honor discount originally given on original purchase towards new range purchase. Will not refund what is due, I have been on the phone with extremly rude customer service, placed on hold for hours, and hung up on. Companies customer service is the worst I have ever experienced anywhere. Very disappointed with my first purchase from hhgreg, and will never shop here again due to how they treat customers who spend a lot of money on products Also was told upon purchase that I could fill out a rebate for a visa or Hhgreg gift card however that rebate is EXPIRED and I can not get the card. I wanted like ur company, not sure how you can hire employees who are not trained properly to inform customers with correct information, and can not help when I called.Desired Settlement: Please provide the discount that is due to me. The money off the range I am due and the rebate processed.

Business

Response:

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for price adjustments. According to our records, the replacement model was a different model than the one listed on her original invoice. Our records indicate that there was no charge for the DS1 delivery service for the original or the replacement range. Therefore, the purchase would not be eligible for the DS1 delivery rebate.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a discount on the first electric range when originally purchased. The store would not give me the discount on the new electric range and I had to pay full price for it when I shouldn't have. I want the same discount received the first time, the 11% off of the stove. I made an exchange and you should honor the discounts I received on the order on all items regardless of the model. Regards,[redacted]

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. Our records indicate that she already received a discount on the replacement range. We are unable to offer a price adjustment.We appreciate having the opportunity to respond to Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: On December 8tth 2014 I purchased a "Haier" washer and dryer set. On December 14th they were delivered to my house and installed. They worked fine. On January 22nd I went to do a load of laundry and the washer filled up and shut off. I tried to umplig it restart it etc. I finally took the clothes out and that's when it would drain. I immediately called hh Gregg and spoke with the appliance manager and he said since I was a week out of my 30 days I had to go through the repair department. I asked if they would take the washer and dryer back, credit my account and I wanted a different make and model and I was willing to pay the extra money. I was still referred to the repair department. I was sick. A "Brand new" washer just basically died on me. Never had this happen. I called repair and they said the soonest they could have a repair person out was February 6th! I had to go two whole weeks to the laundry mat. On February 5th I had went to use the dryer for some damp clothing and it turned on and 5 seconds later it shut off. I was furious!! The repair man showed on February 6th filled the washer up with water and ran it and said it's fixed. Looked at the dryer and said the circuit board went. How does this even happen!? 54 days old and a dryer breaks! ? I called the repair hotline again and they said they have to wait for the circuit board to come in before they can schedule the repair man for here. And as for the washer they are still waiting for the repair man to submit his final diagnosis code for the washer. So basically I can't have any repairs done due to the repair company not completing their tasks. Hh Gregg is a terrible. There customer service is terrible and the other companies they outsource things to are terrible! I will never ever buy anything from them ever again!Desired Settlement: Hhgregg should have let me return the washer and dryer and let me upgrade to a better brand. At this point with such terrible customer service and still no washer and dryer I should be compensated with a brand new washer and dryer at no extra cost to me.

Business

Response:

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her washer and dryer.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the washer and dryer.It is our understanding that a technician determined that the washer was functioning properly and parts were ordered for the dryer. A representative should contact her once the parts arrive if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: On December 30, 2013, I made a purchase through HHGREGG online that had a 24 month promotional period. The amount of the purchase was $784.88. The refrigerator was $387.00 and the stove was $377.89. I picked the items up in the store and we added the warranty to the purchase. For some reason or another only half of the purchase was added to the promotion and I have been paying interest on the additional item for over 1 1/2 years.I have contacted the store and given all paperwork to them to get this fixed but still nothing. I have call the customer service number on my statement and have been told that they have nothing to do with this and it is out of their control.I think that I have been patient and I feel that enough time has transpired in order to get this resolved.Per the information on my bill and my initial order information this is what I was promised and this is all I want.I purchased the warranties for the items which totaled $119.00 and this was added on a promotion as well on 12/31/2013.I do not wish to discuss this any further with anyone, I just want to have my account adjusted and all finance charges credited so I can pay this account off in full asap.Thank you in advance. Product_Or_Service: HAIER REFRIGERATOR/FRIGIDAIRE STOVE Order_Number: [redacted] Account_Number: LAST 4 DIGITS ACCOUNDesired Settlement: DesiredSettlementID: Refund I would like to have the item billed as should and all interest paid from 12/30/2013 credited to my account asap.Thank you in advance.

Business

Response:

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. Synchrony is the administrator of the hhgregg card. We forwarded a request that they adjust the finance period for her purchase. Please note that any changes may not show on the billing statement for two billing cycles. Our representatives do not have access to accounts. If she has any questions, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I purchased in May 2014 a complete kitchen appliance LG package. My dishwasher which I had upgraded on package has not been working correctly , and has caused me great amount of stress. I have had four service calls and continue to have the same problem. Now with my 5th service call , the representive has stated that with the 4 previous calls only 2 have confirmed an issue with appliance, which is not enough to warrant a replacement. How many service calls for the same problem does it take? Am on the phone at least an hour , and they contine to have availabilites that are inconvience and as a single Mom , with strangers in my home is causing great anxiety.LG life is not good!Desired Settlement: Replace product

Business

Response:

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her dishwasher. I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the manufacturer and was informed that the dishwasher does not qualify for a replacement. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I went with my husband to hh gregg in green bay, wi to purchase a new washer. Turns out the advertising for nextday delivery and fre delivery is not excatly that. The free delivery is after a 75 $ rebate. You pay for delivery and the company sends you a rebate. Or you can have a 100$ rebate for instore xcredit. No thanks your rude customer service I do not need a again. We were badgered by the sales person for not taking the extended warranty because hh gregg had the best. We cancelled our transaction as we were paying due to the rudness of this staff. We went directly to [redacted] in green bay wi. A place that was happy to take our cash. Plus thye met the hh gregg price and hh gregg $ 50 off coupon. Thanks [redacted] someone in green bay actually nows about customer service. ... refreshing. See ya never again hh gregg.

This letter is to express our disgust with your Clarksville, TN store and manager [redacted] regarding my purchase, and subsequent return, of a washer and dryer set on November 28, 2014.

A delivery date of December 6 was scheduled and at approximately 11:30 on the scheduled delivery date, I called the delivery center to confirm that the delivery was still on schedule for that day. I was told that I was not on the delivery schedule because they did not have the washer I’d purchased in stock and that my store was notified of this earlier in the week. In addition to the fact that I was sold and paid for a washer that you didn’t have in stock, I find it appalling that your store did not bother to let me know that my set would not be delivered as scheduled. Your store saw no problem in letting me disconnect my existing washer & dryer, remove them from my laundry room, and then wait all day for a delivery that they KNEW wasn’t coming. I called and discussed this with Mr. [redacted] and even though he admitted his store was at fault, he refused to do anything about it. He could have checked to see if they had the same model in a different color in stock or offered me some money back for the inconvenience…anything to help resolve or alleviate his mistake. Instead, he simply said he was sorry and would call me whenever he finally does have the washer in stock.

Not only did I immediately return to the store to get my money back, but also, I will never shop at any H.H. Gregg store as a result of my horrible experience with your Clarksville store. It’s one thing to make a mistake, even a big one, but the refusal to do anything about it and make me feel like it’s my problem is unforgivable.

Review: I bought a sectional couch set and cocktail table from HH Greg on 04/08/2013 and since had Numerous repairs and even replacements with the sectional which I missed work. So I contacted HH Greg managers department which transferred me to the corporate's office to speak to a rude supervisor that said she would only replace my broken furniture one last time and she said after replacement she wants to void our warranty for the remainder of the warranty which some of the warranty is 1 year and some is up to 5 years. Also we wanted to return their product for a different product and ** the supervisor said no we will not do any other transaction other then a repair or replacement of the product that has failed after many repairs. Product_Or_Service: sectional and a cocktail table Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I feel there product is a manufactures defect and no repair or replacement will fix the problem.

Business

Response:

I have received your letter regarding [redacted] concerns about the furniture.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that she received exchanges.

The furniture came with the standard warranty. It was not voided. We are sorry for any misunderstanding.

We appreciate having the opportunity to answer Ms. [redacted]' complaint.

Sincerely,

Review: We purchased a samsung side by side refrigerator refrigerator from the store in muncie. The ice maker freezes up all the time and the refrigerator doesn't work. I call the local store. Then I had to call the hhgregg warranty number. They said someone would be out that Friday. No one came. I called again they said it would be the next Friday. I contacted the local store. The manager says they can't do anything to help me, even though I bought the warranty from them and the refrigerator. If I bought the appliance from them and the warranty, shouldn't they want to help me or be responsible in any way? It now has been four weeks without a refrigerator. The refrigerator literally stinks.

Business

Response:

I have received your letter regarding [redacted] concerns about her refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased an RFWT3I-5 service plan, which is administered through Warrantech. Our representative contacted the service plan administrator and was informed there were some issues due to the fact that multiple servicers were scheduled to evaluate the refrigerator.

It is our understanding that A&E Factory Service is scheduled to install parts. If she has any questions, we recommend that she contact Warrantech at (877) [redacted].

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

If multiple repairman were scheduled, it was because when I contacted the Revdex.com, warentech finally decided they might need to do something. They scheduled one for a friday night and one for a saturday morning. The only one we were aware of was the one friday; Well, after they came we had to wait for parts. They came back and installed the parts and guess what?! The refrigerator still does not work. Now what do I do? If HHgregg sells waranties, they should make sure the waranty company takes care of their customers.

Business

Response:

I have received your follow-up letter regarding [redacted] concerns.

According to our records, the service plan administer authorized a store credit for the replacement of the refrigerator.

We appreciate having the opportunity to answer the complaint.

Sincerely,

Review: I ordered two refrigerators a couple weeks ago and supposedly there was a price glitch on the HHGREGG website. I got a call on Saturday saying they would deliver the refrigerators on Sunday. So I went to the house, an hour away and waited around all day long and no one came. When I called the company and spoke with the delivery guy he said he has no idea why the refrigerators weren’t delivered and he would have someone call me first thing Monday morning. No one called. I contacted the company that Monday and cancelled my order and a couple days later received a call saying my refrigerator was being delivered? They showed up at my house and I had to refuse the delivery. When I contact the company again they said they will cancel the order and I will have my refund in a couple days. I have not received my full refund of $2500+ that is all I want is my money back and I learned my lesson never to deal with HHGREGG again.Desired Settlement: Please refung my money!!!!

Business

Response:

I have received your letter regarding [redacted] concerns about his order.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I ordered a dish washer on 07/11/2013. The store cashier [redacted] assured us it will be delivered between 2 to 5pm. We payed the delivery fee upfront. At 7 am I recieved a call from the H.H. gregg warehouse receptionist. She said they will be unable to deliver the dishwasher because it was damaged. Her name is [redacted]. I let her know I was upset because we are trying to sell our home and we are about to do an inspection. All the appliances in our house hold are supposed to be in excellent shape. Her exact remarks were, "sorry hon. If this was a perfect world, we will all be walking on water but its not. We will deliver tomorrow." I told her its not acceptable and she said, "look hon, I just pick up the phones here. I'm not the manager." I asked her if I will still be charged a delivery fee and she said, "if you want to talk about that you have to call the local store." She later called me and left voicemail saying she scheduled the delivery between 8am and 12pm and we should keep our fingers crossed that the dish washer is not broken. I called the store and asked for the manager. His name is [redacted]. He came on the phone and I explained the situation. I told him I was not happy with the treatment I recieved in the morning. He said he will call the delivery guys and have them call me. I asked him why I should speak with them if they were rude and he was very aggressive. He said, "DO NOT PUT WORDS IN MY MOUTH" AND DO NOT CUT ME OFF WHEN I AM SPEAKING. I told him if he was a good manager he would know how to effectively listen to customers. He hanged up on me. I called back to find out his managers name. No one will give it to me. He took over the call after I was placed on hold and told me he spoke to the warehouse and they will deliver between 8 and 12. I hanged up the phone. Tonight at 8:25 I recieved a call stating our delivery time is between 2:30 and 5pm.Desired Settlement: A written apology from the Manager [redacted] and the warehouse receptionist[redacted]. A written apology from the HHgregg Market manager. Reimbursment for our delivery fee.

Business

Response:

Dear Ms. Richardson:

I have received your letter regarding [redacted] concerns about her dishwasher.

I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. According to our records, the purchase was canceled and refunded. If Ms. [redacted] has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: Took delivery of fridge on 5/21/14 workers hooked up water line to ice maker. 3 days later noticed floor was wet. The water line had been leaking and went under the hardwood flooring. About week later they sent 2 other guys out to fix water line.They said coupler was hooked up wrong by the first crew. The floor is buckled from the leak an mostly likely has mold under it. I took a video an pictures.they said to get an estimate for repair.I turned estimate in to them.they now say we have wait for them to find the delivery contractors they hired to get their insurance.They won't return calls ITs been over a month an they won't give us any info or time when this can be resolved. Help please.Desired Settlement: I want my floor replaced plain an simple they broke it now they bought it.

Business

Response:

I have received your letter regarding [redacted] concerns about his delivery.

I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the delivery contractor. It is our understanding that the claim has been turned over to insurance. A representative should contact him within the next 5-10 business days if they have not contacted him already.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: we purchased a new dryer and 5 year warranty from HH Gregg on 11/10/2009. The warranty information said after 3 repairs of the same thing it was to be replaced. Since 12/20/12 it has been repaired 5 times and waiting on parts for the 6th time. The rollers will be replaced for the 5th time if and when the parts show up. Parts were supposedly ordered June 25, 2014 but so far have not shown up. We have called there service number several times the last time when I called and asked why it had not been replaced they hung up on me.Desired Settlement: Would like the lemon replaced.

Business

Response:

I have received your letter regarding [redacted] concerns about his dryer.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the dryer.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: The hhgregg of kendall failed to inform me that their "2 year extended warranty" was only a one time usage and replacement.

Purchase date: 6/13/2014

Model Number of product: [redacted]

Warranty model Number: serwta1-2

Problem Date: 8/12/2014

Sales Rep: [redacted]- 8y11

Cashier #: [redacted]

Amount paid: 156.21

Payment Method: Credit

I called the regional manager, customer service, and corporate office, no one wanted to help resolve the issue, what they explained to me when I purchased the product and what they told me when I spoke to the corporate office were two different things, what I thought what I purchased according to the cashier was a two year extended warranty was that if I had any issue with it I could get it fixed; what the corporate office told me I paid for was a 1 time replacement, these two things are not the same and according to my receipt that is not what I paid for. I have my original receipt if you would like a copy and a bank statement showing how much was paid and when it was taken out of my accountDesired Settlement: I would like a refund on the service plan since it is only a one time replacement and not a two year extended warranty.

Business

Response:

August 22, 2014

Review: We are approaching three weeks to have our television repaired. We call and are told they will refer it to the repair center and someone will call. Nobody has called to have it repaired.Desired Settlement: The contract states that they have to be out within 1-3 days to repair it. It has been almost 3 weeks.

Business

Response:

August 22, 2014

Review: In August of 2013, I purchased a Haier refrigerator from HH Gregg at 5701 W Touhy Ave, Niles IL. One month before my manufacturers warranty expired I began having problems with my freezer, which was supposed to be frost free but began building up frost and ice in the freezer. I had also purchased an H H Gregg premium service plan so I called that number and was told that since my refrigerator was still under manufacturers warranty and that I should contact them and I was given a number to call. As instructed, I contacted the manufacturer and over a month and a half time frame, Haier sent not one but 2 different repair companies to replace the same parts and still my refrigerator was not working properly. At this point, I requested that Haier replace the refrigerator because the problem still was not fixed and Haier informed me that my warranty had now expired and if I wanted it fixed I would have to pay for it out of my pocket as their obligation ended since my warranty was now expired. I contacted the Revdex.com of New Jersey and filed complaint #[redacted]. With their assistance Haier International agreed to replace the refrigerator and I was informed by Haier International that they contacted the Touhy Ave store to inform them I was given a credit and that I should expect a call from HH Gregg to make arrangements for the exchange within 2-3 days. After waiting 5 days to hear from HH Gregg, I contacted the store on 10/19/14 and spoke with their representative **, who said I did indeed have a credit and if I came in to the store they would honor it. On Monday 10/20/14, I went to the Touhy Ave store, selected a replacement and was told it would be delivered on 10/23/14 which is today. As informed by HH Gregg, I received a robocall last night to verify my address and to tell me that I would receive another automated call before 8 pm which would give me the time frame window that my refrigerator would be delivered. I RECEIVED NO TIME FRAME CALL. This morning I called the delivery department and spoke with a woman named [redacted] who told me I did not receive a time frame call because HH Gregg neglected to ship the refrigerator to them to be delivered to me today. I drove out to the Touhy Ave store and arrived shortly after it opened. I again spoke with their representative ** who stated the refrigerator had been shipped on Monday 10/20/14. a search of the store and its back room confirmed that the refrigerator was not at the Touhy ave location. ** then called the delivery department and told them that a customer had called them this morning and was told they had not received the refrigerator from HH Gregg. He stated they had shipped it out on Monday 10/20/14 and he gave them the order number [redacted] so that they could look for the refrigerator.** then informed me that until they found the refrigerator there was nothing he could do and that he would call me once he heard back from the delivery department. So now I still have the Haier refrigerator which is still not working properly and HH Gregg cannot find the refrigerator to replace it.Desired Settlement: I would like a complete refund of $918.24 which I paid for the Haier refrigerator and the Premium Service Plan, delivery costs and tax.

Business

Response:

October 30, 2014

Review: We purchased a new washer less then 2 years ago and we also purchased the warranty. The washer has been not working going on 3 weeks now. We keep getting the run around from H&H Greg and Warran Tech were the warranty is through. They now say one of the parts from Samsung hasn't even beenbshipped yet. I just had spinal surgery and can't leave to do laundry at a laundry mat.My husband and I have been treated horribly and always get left on hold.Desired Settlement: Need it replaced today not weeks or months from now.

Business

Response:

November 13, 2014

Review: I was sold the wrong tv, went to management about the problem and wanted to pay the difference for the correct tv they told me that I could exchange it and pay the difference. I told them that I would have the difference for the correct tv the following week. they said it was fine. went in the following week for that transaction and was told that they could not honor that. they made me leave the tv there and kept my money. they said that they will be refunding my money via check but the check mailed to the store not to me. that they would call me when it arrives. I have no tv now and no money. they have kept both. I paid cash for the tv.Desired Settlement: I want a full refund immediately, and a written apology. Also, a complaint reference from the Revdex.com.

Business

Response:

I have received your recent letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a copy of the purchase invoice so that we can assist her further.

We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.

Sincerely,

Review: I purchased a Samsung Dishwasher in August and it was delivered on September 27, 2014. The machine was defective from the beginning, and upon complaint in person to HH Gregg they agreed to send "their best" repair people to assess the situation. They arranged a service call on 10/14/14. They sent installers, 2 in one day, and no repairmen so the problem was not resolved. Upon a second personal visit (after many phone calls that were NEVER returned), I spoke with the Gen. Mgr. [redacted] about the problems I was having he agreed to replace the machine with the same model, assuring me it would not have the same issues. The second one was delivered on 11/1/14, but they failed to schedule installers so the machine sat in my garage until they could be scheduled several days later. Once that machine was in, it continued to have the same problems as the original, and when I went in person a third time, Mr. [redacted] decided working on setting up a Christmas tree was more important than a customer complaint. He then stated I would have to call for repair as they would not replace it again, even though it was the same defective product. I then scheduled on 11/20/14 a 12/1/14 repair service call and they were a no show. This is the company HH Gregg uses for their extended warranty service. I have taken countless hours off of work to try to resolve this matter that is now going into it's third month of complaint.Desired Settlement: I would like to return this defective product to HH Gregg and select another company to do business with to replace this dishwasher.

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding[redacted] concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return. It is my understanding that a representative from our corporate office contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: WE WENT TO HHGREG AND BOUGHT A $4000 TEMPURPEDIC MATTRESS WITH THE UNDERSTANDING, IF NOT SATISFIED IT CAN BE RETURNED FOR FULL REFUND WITHIN 30DAYS OF PURCHASE. DAY ONE THE MATTRESS WAS TOO HARD TOO AND SMELL TO BAD TO SLEEP ON, CALL STORE THEY SAID IT WOULD SOFTEN UP AND THE SMELL WILL GO AWAY. BUT GIVE IT A FEW DAYS. WE COULD NOT SLEEP ON BED FOR A WEEK, HHGREG SAID TRY A MATTRESS PROTECTOR TO COVER SMELL, BOUGHT COVER AND SLEEP IN BED BUT SMELL WAS STILL STRONG. WE PUT SHEET OF PLASTIC UNDER MATTRESS PROTECTOR AND WE STILL SMELL STRONG CHEMICAL SMELL BUT NOT AS STRONG. THE DID GET A LITTLE SOFTGER AFTER A WEEK AND WE WERE ABLE TO SLEEP IN BED THAT WEEK BUT FOUND WE WOULD SINK DOWN IN BED AND COULD NOT GET OUT OF BED. EACH MORNING WE AWAKE WITH BACK AND NECK PAIN AND HEADACHE. AFTER BEING OUT OF TOWN FOR A WEEK AND STAY[NG IN A HOTEL WHERE THE BED FELT GOOD, DID NOT WANT TO SLEEP ON THE BED I PAID OVER $4000 FOR, WENT TO STORE TO RETURN IT THEY SAID I WOULD NOT BE A PROBLEM UNTIL HHGREG COMPUTER WOULD NOT LET US RETURN TO STORE. WE WOULD HAVE TO CALL HH GREG CUSTOMER SERVICE. CALL 800-979-0545 FROM 2PM WHEN WE LEFT HHGREG AND CALLED UNTIL 745PM, EACH CALL I GOT MESSAGE THAT DUE TO HIGH CALL VOLUME TO CALL BACK. CALLED 5 TIMES THEN LAST TIME AT 745PM MESSAGE WAS THEY WAS CLOSED WILL BE OPEN 8AM-6PM, CALLED NEXT DAY AT 845AM AND GOT MESSAGE THEY WERE CLOSED FROM 8AM-6PM. CALL BACK AT 945AM AND GOT DUE TO HIGH CALL VOLUME TO CALL BACK. SO I CALL HHGREG ASK FOR GENERAL MANAGER. GOT [redacted] AND HE TRANSFERED ME TO THE HHGREG CUSTOMER SERVICE. AFTER HOLDING 50 MINUTES, [redacted] ANSWERED ADVISED HER I WANT TO RETURN MATTRESSES SHE ASK WHY, I TOLD HER IT SMELL BAD, IT SINKS WHERE I LAY AND I CANT GET OUT OF HOLE AND CAUSE BACK & NECK PAIN AND HEADACKE SHE SAID SHE WOULD SEND IN MY CLAIM AND I SHOULD HEAR FROM SOMEONE IN 5 DAYS ABOUT EXCHANGE. ADVISED I DONT WANT ANOTHER TEMPURPEDIC, SHE ADVISED I WILL HAVE TO DISCUSS THAT WITH REP WHO CALL. SHE COULD NOT GIVE ME A CLAIM #, ADVISED BY THE TIME I HEAR FROM REP I WILL HAVE MATTRESS FOR OVER 30 DAYS. SHE SAID AS LONG A CLAIM WAS SENT BEFORE 30 DAY I SHOULD BE FINE, SALES REP TRIED TO DO AN EXCHANGE BUT BECAUSE OF HHGREG POLICIES AND PROCEDURES HE COULD NOT.Desired Settlement: I WANT TO GET A NEW MATTRESS ASAP. BUT I CANT BECAUSE MY MONEY IS HELDUP WITH POLICIES AN PROCEDURES.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his mattress.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I made an online purchase for [redacted] Haier LEd tv, they charged my credit card, sent me a confirmation and order ready for pickup email, then called to cancel my order. I spoke with customer service and was told that they reserve the right to change pricing and that I could purchase the tv for the full price, but they wont honor the sale price. The lady, [redacted], refused to send me anything in writing about my refund, she would not do anything to help and was the rudest, least helpful person I have ever dealt with. This woman had me on speaker phone and I could hear other people laughing in the background. I do not find it funny that HHgregg is tying up money on my credit card and refusing to send me any info that I am even being refunded. I am supposed to trust them to process my refund when they couldnt even complete my purchase. I find this appalling and disgusting the way they do business.Desired Settlement: I want to purchase the item for the price that was advertised and that was shown, $249.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the product listing on our website.I apologize for any inconvenience he may have experienced. We regret that we are unable to honor his request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]