HH Gregg Appliances, Inc.

My Whirlpool refrigerator compressor broke after 2 1/2 years. I bought the service plan. Warrantech is the service plan provider. Warrantech partners with appliance repair companies who do not work weekends. Refrigerator broke June 1st and was not repaired until June 20th. Having a major appliance break, such as a refrigerator, is not an immediate repair to hh gregg, Warrantech, or All Star Repair. I waited 5 days to get an appointment. I had to wait for 7 days until the part came in. Then, I had to wait until the 20th to get an appointment to install the part. I was without a refrigerator the whole time. This was frustrating to say the least. Again, if you think you are going to get immediate repair service on a major appliance because you bought the service plan, then think again. This is not the case.

Review: My complaint against h.h.gregg is multiple but I had to use only one. I purchased a bosch dishwasher on 11/28/14. I was promised that there were plenty in stock. I received the order today 11/30/14. The dishwasher came without a box. It was banged up visibly on two areas on the front door and on 3 on the inside door. On the corner of the right upper door a piece was hanging slightly off. The inside of the dishwasher had food and soap residue. It was clearly a used item. I refused it and called the store. I asked the sale person in the appliances department about the bosch dishwasher and proceeded to tell me that they had one new on the back still boxed. I asked to speak to the manager but I was transferred to [redacted]. She stated that the managers were all busy. She stated that there is an "open box dishwasher on the back that I can have". I told her I want a new one. I was told that they were minus 10 and I had to get on the list( 10 orders but no dishwashers in the warehouse). Then I told her I wanted to cancel the whole order. She transferred me to the delivery department! When I returned to [redacted], I was stern and told her I was not kidding and wanted my money back because they had guaranteed me with the product(new, not used) and they guaranteed me it will not be out. Finally, [redacted] told me that my account had been refunded. I asked her to e-mail me the confirmation( I gave her my e-mail information) . She told me that I will receive it within 30 min. It has been 6 hours and have not received it. I also insisted to give me a confirmation # which I had to really insist for. she gave me the #[redacted]. I called my visa card and they are working with me to receive the refund. Product_Or_Service: bosch dishwater Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my whole refund back. I also want to worn other customers of the unprofessionalism and dishonesty of the h.h.gregg. It is the 2nd time my husband and I had such a terrible experience with this company. On the first time they tried to sell me a used refrigerator as new. I used to clean military quarters, I can tell when an appliance is new or used. What a scam! Please worn others .... is there any one checking on the honesty of t

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Review: A Samsung 55" TV advertised as follows: "Samsung Smart TV" "3D 1080p 240Hz LED Smart HDTV". There were three sizes & the above was for all three. Sale flyer was dated: "Offers effective November 23-26, 2014. The flyer came in the Sunday newspaper, & I went to store on Monday. They advertised a "Samsung Smart TV" in three sizes that were supposed to have "3D & 240Hz. No one could explain why they didn't actually have a TV with those specs, at the advertised prices (55"-$598/UN55H6203-SRP $1199.99). Each TV was another 5" in width & another $200 added for each (a 60" & a 65'). The only TV they had in store with that model number, was NOT "3D OR 240Hz"....instead the specs were "NO 3D & only 120Hz". The managers were all too busy to speak with me. I tried calling when I got home & was put on hold for 53 minutes then hung up on. I emailed them, & got no response.Desired Settlement: I would like to purchase the TV that was advertized with the "3D & 240Hz" for the 55" for $598.

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the ad.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Review: On 6/3 made purchase in Fenton, MO store for $21.67 on debit card. After standing there about 5 minutes while a couple employees played around on the computer, finally they said is didn't go through, so they ran a second time on same debit card. I waited over 10 minutes while several employees tried to get a receipt to print out. Finally, I pulled up the Bank of America transaction on my iPhone and showed them it was processing and asked if I could leave without a receipt, since it was a small purchase and they said ok. About an hour later, they called and said I needed to come back to the store, that the transaction did not go through and that it needed to be ran again. I was accused of leaving the store before the transaction was complete. I reminded them that I spent about 15 minutes at the counter and that they permitted me to leave without a receipt. I told them that it shows on the Bank of America app that it did go through. They told me it was pending and would not go through. I told them I was 75 miles away on the interstate. This time, I gave them a credit card number on the phone. Next day, I was billed on the credit card and on the debit card. Have had back and forth communication with store and with corporate, nothing which has worked to get a refund.Desired Settlement: Put $21.67 back on Bank of America Credit Card

Business

Response:

Review: In August of 2013, I purchased a Haier refrigerator from HH Gregg at 5701 W Touhy Ave, Niles IL. One month before my manufacturers warranty expired I began having problems with my freezer, which was supposed to be frost free but began building up frost and ice in the freezer. I had also purchased an H H Gregg premium service plan so I called that number and was told that since my refrigerator was still under manufacturers warranty and that I should contact them and I was given a number to call. As instructed, I contacted the manufacturer and over a month and a half time frame, Haier sent not one but 2 different repair companies to replace the same parts and still my refrigerator was not working properly. At this point, I requested that Haier replace the refrigerator because the problem still was not fixed and Haier informed me that my warranty had now expired and if I wanted it fixed I would have to pay for it out of my pocket as their obligation ended since my warranty was now expired. I contacted the Revdex.com of New Jersey and filed complaint #[redacted]. With their assistance Haier International agreed to replace the refrigerator and I was informed by Haier International that they contacted the Touhy Ave store to inform them I was given a credit and that I should expect a call from HH Gregg to make arrangements for the exchange within 2-3 days. After waiting 5 days to hear from HH Gregg, I contacted the store on 10/19/14 and spoke with their representative **, who said I did indeed have a credit and if I came in to the store they would honor it. On Monday 10/20/14, I went to the Touhy Ave store, selected a replacement and was told it would be delivered on 10/23/14 which is today. As informed by HH Gregg, I received a robocall last night to verify my address and to tell me that I would receive another automated call before 8 pm which would give me the time frame window that my refrigerator would be delivered. I RECEIVED NO TIME FRAME CALL. This morning I called the delivery department and spoke with a woman named [redacted] who told me I did not receive a time frame call because HH Gregg neglected to ship the refrigerator to them to be delivered to me today. I drove out to the Touhy Ave store and arrived shortly after it opened. I again spoke with their representative ** who stated the refrigerator had been shipped on Monday 10/20/14. a search of the store and its back room confirmed that the refrigerator was not at the Touhy ave location. ** then called the delivery department and told them that a customer had called them this morning and was told they had not received the refrigerator from HH Gregg. He stated they had shipped it out on Monday 10/20/14 and he gave them the order number [redacted] so that they could look for the refrigerator.** then informed me that until they found the refrigerator there was nothing he could do and that he would call me once he heard back from the delivery department. So now I still have the Haier refrigerator which is still not working properly and HH Gregg cannot find the refrigerator to replace it.Desired Settlement: I would like a complete refund of $918.24 which I paid for the Haier refrigerator and the Premium Service Plan, delivery costs and tax.

Business

Response:

October 30, 2014

Review: We are approaching three weeks to have our television repaired. We call and are told they will refer it to the repair center and someone will call. Nobody has called to have it repaired.Desired Settlement: The contract states that they have to be out within 1-3 days to repair it. It has been almost 3 weeks.

Business

Response:

August 22, 2014

Review: The hhgregg of kendall failed to inform me that their "2 year extended warranty" was only a one time usage and replacement.

Purchase date: 6/13/2014

Model Number of product: [redacted]

Warranty model Number: serwta1-2

Problem Date: 8/12/2014

Sales Rep: [redacted]- 8y11

Cashier #: [redacted]

Amount paid: 156.21

Payment Method: Credit

I called the regional manager, customer service, and corporate office, no one wanted to help resolve the issue, what they explained to me when I purchased the product and what they told me when I spoke to the corporate office were two different things, what I thought what I purchased according to the cashier was a two year extended warranty was that if I had any issue with it I could get it fixed; what the corporate office told me I paid for was a 1 time replacement, these two things are not the same and according to my receipt that is not what I paid for. I have my original receipt if you would like a copy and a bank statement showing how much was paid and when it was taken out of my accountDesired Settlement: I would like a refund on the service plan since it is only a one time replacement and not a two year extended warranty.

Business

Response:

August 22, 2014

Review: I ordered two refrigerators a couple weeks ago and supposedly there was a price glitch on the HHGREGG website. I got a call on Saturday saying they would deliver the refrigerators on Sunday. So I went to the house, an hour away and waited around all day long and no one came. When I called the company and spoke with the delivery guy he said he has no idea why the refrigerators weren’t delivered and he would have someone call me first thing Monday morning. No one called. I contacted the company that Monday and cancelled my order and a couple days later received a call saying my refrigerator was being delivered? They showed up at my house and I had to refuse the delivery. When I contact the company again they said they will cancel the order and I will have my refund in a couple days. I have not received my full refund of $2500+ that is all I want is my money back and I learned my lesson never to deal with HHGREGG again.Desired Settlement: Please refung my money!!!!

Business

Response:

I have received your letter regarding [redacted] concerns about his order.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased a samsung side by side refrigerator refrigerator from the store in muncie. The ice maker freezes up all the time and the refrigerator doesn't work. I call the local store. Then I had to call the hhgregg warranty number. They said someone would be out that Friday. No one came. I called again they said it would be the next Friday. I contacted the local store. The manager says they can't do anything to help me, even though I bought the warranty from them and the refrigerator. If I bought the appliance from them and the warranty, shouldn't they want to help me or be responsible in any way? It now has been four weeks without a refrigerator. The refrigerator literally stinks.

Business

Response:

I have received your letter regarding [redacted] concerns about her refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased an RFWT3I-5 service plan, which is administered through Warrantech. Our representative contacted the service plan administrator and was informed there were some issues due to the fact that multiple servicers were scheduled to evaluate the refrigerator.

It is our understanding that A&E Factory Service is scheduled to install parts. If she has any questions, we recommend that she contact Warrantech at (877) [redacted].

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

If multiple repairman were scheduled, it was because when I contacted the Revdex.com, warentech finally decided they might need to do something. They scheduled one for a friday night and one for a saturday morning. The only one we were aware of was the one friday; Well, after they came we had to wait for parts. They came back and installed the parts and guess what?! The refrigerator still does not work. Now what do I do? If HHgregg sells waranties, they should make sure the waranty company takes care of their customers.

Business

Response:

I have received your follow-up letter regarding [redacted] concerns.

According to our records, the service plan administer authorized a store credit for the replacement of the refrigerator.

We appreciate having the opportunity to answer the complaint.

Sincerely,

Review: I bought a sectional couch set and cocktail table from HH Greg on 04/08/2013 and since had Numerous repairs and even replacements with the sectional which I missed work. So I contacted HH Greg managers department which transferred me to the corporate's office to speak to a rude supervisor that said she would only replace my broken furniture one last time and she said after replacement she wants to void our warranty for the remainder of the warranty which some of the warranty is 1 year and some is up to 5 years. Also we wanted to return their product for a different product and ** the supervisor said no we will not do any other transaction other then a repair or replacement of the product that has failed after many repairs. Product_Or_Service: sectional and a cocktail table Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I feel there product is a manufactures defect and no repair or replacement will fix the problem.

Business

Response:

I have received your letter regarding [redacted] concerns about the furniture.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that she received exchanges.

The furniture came with the standard warranty. It was not voided. We are sorry for any misunderstanding.

We appreciate having the opportunity to answer Ms. [redacted]' complaint.

Sincerely,

Review: I purchased four appliances at HHGREGG, 46301 Potomac Run Plaza #120, Sterling, VA 20164. One of the appliances included an LG refrigerator It was delivered and installed by HHGREGG 18 days later. The refrigerator developed a problem with the icemaker (problem is intermittent). I worked with both LG and HHGREGG to diagnose the problem but it was working whenever I was on the phone with LG. Their Smart Diagnostic tool did not reveal any error codes (their remote diagnostic tool). I eventually decided to return it under HHGREGG’s 30 day hassle-free return policy. They agreed to take it back but refused to return or exchange the item without charging a 15% restocking fee. They said they had to personally verify the item was defective before authorizing a return/exchange without a fee. Nothing in their policy says this is a requirement. The policy states, in part, “hhgregg is proud to offer hassle-free returns and exchanges. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of purchase for a refund or exchange (subject to the terms below).” Nothing in the “terms below” states that a fee would be charged in this circumstance or require they have to verify it is defective before they will take it back . The policy does address restocking fees, but the return of a defective product is not listed as a circumstance where 15% will be charged. Turns out the "Hassle-free" return policy is not free of hassles.Desired Settlement: Partial refund. To be clear, my reason for a return/exchange has nothing to do with buyer’s remorse or my desire for a different color or make/model. The sole reason for the return/exchange is the defect. I originally didn't want a price adjustment or a different refrigerator. I simply wanted HHGREGG to exchange it for the exact same make and model. Nothing more, nothing less. Both local HHGREGG managers I dealt with were very friendly and professional. They seemed to be genuinely interested in making me happy. I have no concern with their handling of the situation. As noted above, I originally simply wanted an even exchange or a 100% refund. In light of my negative experience in getting this resolved, I'd rather move on and not have to deal with HHGREGG. I might consider a $275 refund, which would allow me to avoid further dealings with the company and buy an extended warranty directly from LG or an independent warranty company. This way I can deal with someone else to get the icemaker fixed if it breaks down again.

Business

Response:

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our records indicate that the store management processed a refund of $200 in the interest of good customer relations.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appears below.The $200 refund had nothing to do with the icemaker defect. I was given a $200 refund because the refrigerator was delivered damaged, with a ding on the front door. I was offered a $200 refund because of the physical damage that was caused by the delivery team. When I agreed to accept the partial refund, I did not waive my right to return the item in accordance with the company's 30 day hassle free return policy. The icemaker problem was unknown to me at the time HHREGG offered a $200 adjustment for the dent. I reiterate my request for a return and exchange or for a partial refund of $275 to allow me to purchase an extended warranty. Since I originally filed this complete, I made a video of the malfunctioning icemaker to prove it is defective.Regards,[redacted]

Business

Response:

February 13, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his refrigerator.We regret his continued disappointment. However, we are unable to offer an additional refund or an exchange.If he has not yet scheduled a service call and would like assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: we purchased a new dryer and 5 year warranty from HH Gregg on 11/10/2009. The warranty information said after 3 repairs of the same thing it was to be replaced. Since 12/20/12 it has been repaired 5 times and waiting on parts for the 6th time. The rollers will be replaced for the 5th time if and when the parts show up. Parts were supposedly ordered June 25, 2014 but so far have not shown up. We have called there service number several times the last time when I called and asked why it had not been replaced they hung up on me.Desired Settlement: Would like the lemon replaced.

Business

Response:

I have received your letter regarding [redacted] concerns about his dryer.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the dryer.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

This letter is to express our disgust with your Clarksville, TN store and manager [redacted] regarding my purchase, and subsequent return, of a washer and dryer set on November 28, 2014.

A delivery date of December 6 was scheduled and at approximately 11:30 on the scheduled delivery date, I called the delivery center to confirm that the delivery was still on schedule for that day. I was told that I was not on the delivery schedule because they did not have the washer I’d purchased in stock and that my store was notified of this earlier in the week. In addition to the fact that I was sold and paid for a washer that you didn’t have in stock, I find it appalling that your store did not bother to let me know that my set would not be delivered as scheduled. Your store saw no problem in letting me disconnect my existing washer & dryer, remove them from my laundry room, and then wait all day for a delivery that they KNEW wasn’t coming. I called and discussed this with Mr. [redacted] and even though he admitted his store was at fault, he refused to do anything about it. He could have checked to see if they had the same model in a different color in stock or offered me some money back for the inconvenience…anything to help resolve or alleviate his mistake. Instead, he simply said he was sorry and would call me whenever he finally does have the washer in stock.

Not only did I immediately return to the store to get my money back, but also, I will never shop at any H.H. Gregg store as a result of my horrible experience with your Clarksville store. It’s one thing to make a mistake, even a big one, but the refusal to do anything about it and make me feel like it’s my problem is unforgivable.

Review: Took delivery of fridge on 5/21/14 workers hooked up water line to ice maker. 3 days later noticed floor was wet. The water line had been leaking and went under the hardwood flooring. About week later they sent 2 other guys out to fix water line.They said coupler was hooked up wrong by the first crew. The floor is buckled from the leak an mostly likely has mold under it. I took a video an pictures.they said to get an estimate for repair.I turned estimate in to them.they now say we have wait for them to find the delivery contractors they hired to get their insurance.They won't return calls ITs been over a month an they won't give us any info or time when this can be resolved. Help please.Desired Settlement: I want my floor replaced plain an simple they broke it now they bought it.

Business

Response:

I have received your letter regarding [redacted] concerns about his delivery.

I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the delivery contractor. It is our understanding that the claim has been turned over to insurance. A representative should contact him within the next 5-10 business days if they have not contacted him already.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: I made an online purchase for [redacted] Haier LEd tv, they charged my credit card, sent me a confirmation and order ready for pickup email, then called to cancel my order. I spoke with customer service and was told that they reserve the right to change pricing and that I could purchase the tv for the full price, but they wont honor the sale price. The lady, [redacted], refused to send me anything in writing about my refund, she would not do anything to help and was the rudest, least helpful person I have ever dealt with. This woman had me on speaker phone and I could hear other people laughing in the background. I do not find it funny that HHgregg is tying up money on my credit card and refusing to send me any info that I am even being refunded. I am supposed to trust them to process my refund when they couldnt even complete my purchase. I find this appalling and disgusting the way they do business.Desired Settlement: I want to purchase the item for the price that was advertised and that was shown, $249.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the product listing on our website.I apologize for any inconvenience he may have experienced. We regret that we are unable to honor his request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Review: WE WENT TO HHGREG AND BOUGHT A $4000 TEMPURPEDIC MATTRESS WITH THE UNDERSTANDING, IF NOT SATISFIED IT CAN BE RETURNED FOR FULL REFUND WITHIN 30DAYS OF PURCHASE. DAY ONE THE MATTRESS WAS TOO HARD TOO AND SMELL TO BAD TO SLEEP ON, CALL STORE THEY SAID IT WOULD SOFTEN UP AND THE SMELL WILL GO AWAY. BUT GIVE IT A FEW DAYS. WE COULD NOT SLEEP ON BED FOR A WEEK, HHGREG SAID TRY A MATTRESS PROTECTOR TO COVER SMELL, BOUGHT COVER AND SLEEP IN BED BUT SMELL WAS STILL STRONG. WE PUT SHEET OF PLASTIC UNDER MATTRESS PROTECTOR AND WE STILL SMELL STRONG CHEMICAL SMELL BUT NOT AS STRONG. THE DID GET A LITTLE SOFTGER AFTER A WEEK AND WE WERE ABLE TO SLEEP IN BED THAT WEEK BUT FOUND WE WOULD SINK DOWN IN BED AND COULD NOT GET OUT OF BED. EACH MORNING WE AWAKE WITH BACK AND NECK PAIN AND HEADACHE. AFTER BEING OUT OF TOWN FOR A WEEK AND STAY[NG IN A HOTEL WHERE THE BED FELT GOOD, DID NOT WANT TO SLEEP ON THE BED I PAID OVER $4000 FOR, WENT TO STORE TO RETURN IT THEY SAID I WOULD NOT BE A PROBLEM UNTIL HHGREG COMPUTER WOULD NOT LET US RETURN TO STORE. WE WOULD HAVE TO CALL HH GREG CUSTOMER SERVICE. CALL 800-979-0545 FROM 2PM WHEN WE LEFT HHGREG AND CALLED UNTIL 745PM, EACH CALL I GOT MESSAGE THAT DUE TO HIGH CALL VOLUME TO CALL BACK. CALLED 5 TIMES THEN LAST TIME AT 745PM MESSAGE WAS THEY WAS CLOSED WILL BE OPEN 8AM-6PM, CALLED NEXT DAY AT 845AM AND GOT MESSAGE THEY WERE CLOSED FROM 8AM-6PM. CALL BACK AT 945AM AND GOT DUE TO HIGH CALL VOLUME TO CALL BACK. SO I CALL HHGREG ASK FOR GENERAL MANAGER. GOT [redacted] AND HE TRANSFERED ME TO THE HHGREG CUSTOMER SERVICE. AFTER HOLDING 50 MINUTES, [redacted] ANSWERED ADVISED HER I WANT TO RETURN MATTRESSES SHE ASK WHY, I TOLD HER IT SMELL BAD, IT SINKS WHERE I LAY AND I CANT GET OUT OF HOLE AND CAUSE BACK & NECK PAIN AND HEADACKE SHE SAID SHE WOULD SEND IN MY CLAIM AND I SHOULD HEAR FROM SOMEONE IN 5 DAYS ABOUT EXCHANGE. ADVISED I DONT WANT ANOTHER TEMPURPEDIC, SHE ADVISED I WILL HAVE TO DISCUSS THAT WITH REP WHO CALL. SHE COULD NOT GIVE ME A CLAIM #, ADVISED BY THE TIME I HEAR FROM REP I WILL HAVE MATTRESS FOR OVER 30 DAYS. SHE SAID AS LONG A CLAIM WAS SENT BEFORE 30 DAY I SHOULD BE FINE, SALES REP TRIED TO DO AN EXCHANGE BUT BECAUSE OF HHGREG POLICIES AND PROCEDURES HE COULD NOT.Desired Settlement: I WANT TO GET A NEW MATTRESS ASAP. BUT I CANT BECAUSE MY MONEY IS HELDUP WITH POLICIES AN PROCEDURES.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his mattress.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I went with my husband to hh gregg in green bay, wi to purchase a new washer. Turns out the advertising for nextday delivery and fre delivery is not excatly that. The free delivery is after a 75 $ rebate. You pay for delivery and the company sends you a rebate. Or you can have a 100$ rebate for instore xcredit. No thanks your rude customer service I do not need a again. We were badgered by the sales person for not taking the extended warranty because hh gregg had the best. We cancelled our transaction as we were paying due to the rudness of this staff. We went directly to [redacted] in green bay wi. A place that was happy to take our cash. Plus thye met the hh gregg price and hh gregg $ 50 off coupon. Thanks [redacted] someone in green bay actually nows about customer service. ... refreshing. See ya never again hh gregg.

Review: I purchased a Samsung Dishwasher in August and it was delivered on September 27, 2014. The machine was defective from the beginning, and upon complaint in person to HH Gregg they agreed to send "their best" repair people to assess the situation. They arranged a service call on 10/14/14. They sent installers, 2 in one day, and no repairmen so the problem was not resolved. Upon a second personal visit (after many phone calls that were NEVER returned), I spoke with the Gen. Mgr. [redacted] about the problems I was having he agreed to replace the machine with the same model, assuring me it would not have the same issues. The second one was delivered on 11/1/14, but they failed to schedule installers so the machine sat in my garage until they could be scheduled several days later. Once that machine was in, it continued to have the same problems as the original, and when I went in person a third time, Mr. [redacted] decided working on setting up a Christmas tree was more important than a customer complaint. He then stated I would have to call for repair as they would not replace it again, even though it was the same defective product. I then scheduled on 11/20/14 a 12/1/14 repair service call and they were a no show. This is the company HH Gregg uses for their extended warranty service. I have taken countless hours off of work to try to resolve this matter that is now going into it's third month of complaint.Desired Settlement: I would like to return this defective product to HH Gregg and select another company to do business with to replace this dishwasher.

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding[redacted] concerns about her dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return. It is my understanding that a representative from our corporate office contacted her. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I was sold the wrong tv, went to management about the problem and wanted to pay the difference for the correct tv they told me that I could exchange it and pay the difference. I told them that I would have the difference for the correct tv the following week. they said it was fine. went in the following week for that transaction and was told that they could not honor that. they made me leave the tv there and kept my money. they said that they will be refunding my money via check but the check mailed to the store not to me. that they would call me when it arrives. I have no tv now and no money. they have kept both. I paid cash for the tv.Desired Settlement: I want a full refund immediately, and a written apology. Also, a complaint reference from the Revdex.com.

Business

Response:

I have received your recent letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a copy of the purchase invoice so that we can assist her further.

We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.

Sincerely,

Review: We purchased a new washer less then 2 years ago and we also purchased the warranty. The washer has been not working going on 3 weeks now. We keep getting the run around from H&H Greg and Warran Tech were the warranty is through. They now say one of the parts from Samsung hasn't even beenbshipped yet. I just had spinal surgery and can't leave to do laundry at a laundry mat.My husband and I have been treated horribly and always get left on hold.Desired Settlement: Need it replaced today not weeks or months from now.

Business

Response:

November 13, 2014