HH Gregg Appliances

I have received your recent letter regarding [redacted] l's concerns about his purchase 12.15pt 0in 0pt">I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer the 5% discount because the offer was for purchases made using an hhgregg cardOur records indicate that Mr [redacted] did not pay for the order using an hhgregg card Regarding the rebate offer, it is our understanding that the rebate processing company has received and validated his rebate submissionThey have informed us that the rebates may take up to 2-months to be sent to customersIf Mr [redacted] has any questions, the rebate processing company can be reached at (866) 578- We appreciate having the opportunity to respond to Mr [redacted] 's complaint Sincerely, James TM***

May 11, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer installation.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer reimbursement as he requestedI have shared his comments with regional management, so that they can address any issues with their personnel.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

October 31, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about her furniture.We apologize for any inconvenience Mr [redacted] encounteredWarrantech was contacted on Mr***’s behalf and they have advised that one piece of furniture can be repairedThe chair issue is considered wear and tear which is not covered under the warrantyIn order to repair the sofa, they need a cause of why the unit stopped reclining in order to schedule service and for the loveseat they are currently waiting on pictures from Mr***Pictures can be emailed to [email protected] further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

From: hhGregg Online Customer Care Sent: Tuesday, December 13, 8:PMTo: [redacted] Cc: infoSubject: Re: Shipping Label ***, Have you returned your purchase? We will need to have the product back before the refund is issued Thank You, Rhonda h.h.gregg Customer Service E96th Street Indianapolis, IN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ANY BUSINESS WITH ANY INTERGRITY WOULD DO THE RIGHT THING SINCE I CANNOT USE THIS ITEM AS IT IS NOT COMPATIBLE WITH A CABLE HOOKUP SYSTEM & IT DOES NOT STATE THAT ON THE ITEM'S DETAILS & SHOULD HAVE BEEN BECAUSE ALOT OF PEOPLE STILL USE CABLE TVI WILL NEVER ORDER AGAIN FROM THIS COMPANY & I WILL NEVER STOP FIGHTING TO RECIEVE MY REFUND FOR THIS ITEMYOU, AS THE Revdex.com SHOULD BE HELPING TO PROTECT MY RIGHTS AS A WORKING CITITZEN OF THIS COUNTRY FROM SCAM ARTISTS SUCH AS THIS COMPANYI DIDN'T EVEN RECIEVE THIS ITEM BY USPS IN DAYS AFTER I ORDERED & PAID FOR IT SO BEFORE I EVEN GOT THIS ITEM IN THE MAIL IT WAS PAST THE RETURN TIMEWHAT THE HELL IS THAT??? BAD BUSINESS THAT IS WHAT THAT ISI WILL NOT STOP UNTIL I RECEIVE A FULL REFUND & THEY CAN HAVE THEIR ITEM BACK AS IT IS PACKAGED & READY TO GO BACK TO THEM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The resolution described is the same thing I've been told on the phone multiple times over the course of several months days later when I call back to check, still no progress is made, and I'm another month without the $I am entitled to, with no recourse I therefore have no confidence that my issue will be resolved via the rebate vendor per this response I checked the rebate vendor's site after waiting days, and nothing is showing pending for me HHGregg needs to own this issue and cut a check themselves because their process is broken, and I have suffered long enough.Regards, [redacted] ***

November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience and frustration she experiencedWe have processed a refundShe should receive it within the next days if she has not received it already.We appreciate having the opportunity to respond to the complaintSincerely,Diane M***Communications ManagerDM/rlb

December 31, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your follletter regarding [redacted] concerns.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to respond to the complaintSincerely, [redacted] Director, Service Operations [redacted]

December *1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience MrWebber experiencedThe service plan he purchased is administered through WarrantechOur representative contacted the administrator and was informed that the dryer does not qualify for an exchangeWe recommend that he proceed with the service processIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer MrWebber’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardHe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

July 26, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: A [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding A [redacted] ’s concerns I apologize for any frustration Mr [redacted] experienced Our records indicate that the purchase qualified for the television rebate We have reached out to the rebate administrator and requested the rebate be processed Mr [redacted] should receive the rebate in the next We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team

August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedWe were unable to locate a record of an order for a dishwasher installationIf she has a copy of an installation work order, we request that she forward a legible copy to our Incident Tracking department so that they can research her issue furtherThey can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that that a refund was processedIt is my understanding that he should receive the gift card in the next daysIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

December 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her warranty service.We apologize for any inconvenience Ms [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolvedMs [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-to schedule serviceWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] customer service issue Ms [redacted] was issued a full refund in the amount of $on 12/01/The confirmation for Ms [redacted] refund is As of 12/05/Ms [redacted] account should reflect the credit amount We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.LG refuses to stand behind their productA washing machine should not be made of material that rustsThe washer is less than years old and it is unusable because it is leaving large amounts of rust on clothingLG claims that the rust is "cosmetic", but there is no rust on the outside or underside of the machineEvery metal part below the stainless steel tub is rustingMy saving grace is that HHGregg values its customers and replaced the washing machine at their expenseHHGregg has integrityLG does not Regards, [redacted]

We have received your letter regarding [redacted] concerns about her orderI apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her request Our records indicate that the chair was disontinued A refund for the chair was processed We appreciate having the opportunity to respond to Ms [redacted] s complaintSincerely, [redacted]

My name is [redacted] ***I am very disappointed in my purchase (order number [redacted] from hhgreggI ordered a playstion vr system during black fridayYesterday I received an email from paypal stating hhgregg was refunding my moneyI cal in today and find out that they over sold the items and could no longer fulfill the orders for some peopleSo the inventory system wasn't working correctlyThats a letdownBut on top of that I wasn't even emailed or notified when they found this out during black fridayI was only notified by paypal yesterdayThats nearly weeks later and very close to ChristmasThis is totally unprofessional and hhgregg should be ashamedThis has caused me to scramble to look for this item for my kidsMost places are sold out and the items on ebay are selling for way higher than retail price because there are people who bought the items only to resell at a higher priceIf I would have been notified sooner I could have still bought this item at a reasonable price some where elseNow if I buy it online I have to worry about if it even arrives on time or pay extra to ship it sooner which costs me moreI do not appreciate the way I was treated by the supervisor who worked on my case who only gave me $as compensationThis does not make up for the huge difference in price I will have to pay now and the headache and stress I am going throughI will not buy from hhgregg ever again and will not refer family or friends

March 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the replacement dryer was deliveredWe regret that we are unable to offer a refund for the delivery chargeI have shared his feedback with regional management.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb