HH Gregg Appliances

I purchased a washer and dryer from HH Gregg to be delivered and stacked in my homeI also purchased the required stacking kit, washer connections, and dryer connectionsThe delivery people showed up late and immediately started complaining about having to work on Sunday (this was the delivery date I was given by HH Gregg) and how much money they didn't makeThey then refused to stack the two appliances, stating that "they did not have time" and that "it wasn't in their paperwork" to do thisI explained I had paid for this and that they have to do it whether they had time or notThe rude delivery person said he did not have to do anything I asked him to do because he is an independent contractor and it was HH Gregg's problem not hisHe then got on the phone with his "manager" and proceeded to lie about why he wasn't going to do it and then lied to his manager about what I had saidI called him on his lies and he screamed at meI told him to leave my house and that I would contact HH Gregg to complainHe called me names as he walked outDO NOT purchase anything from this company that has to be delivered

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns.I apologize for any frustration she experiencedIf her order was arranged as an RAC Acceptance Now lease-purchase agreement, she may have the option to cancel the lease and arrange a pickup of the productsOur representatives are not authorized to make changes to accountsWe recommend that she speak with the administrator directlyIf she has any questions, she can contact RAC Acceptance Now at (800) 665-We appreciate having the opportunity to answer Ms [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paidThis is not satisfactoryThe warranty I did pay for isn't even covering the cost for what I did pay which is valid until The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacementHowever, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher servicedDue to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is unacceptable for them to state that they are unable to fulfill my order when others who placed the order online are reporting having received their (identical) itemIn addition, my order on H.HGregg's website is still listed as "processing" and a hold is still placed on my credit card funds, three weeks after orderingFinally when I try to reach someone through their customer service number it is always on a long wait Regards, [redacted] ***

February 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund was processedShe should receive it in the next daysWe regret any delayIf she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am glad they are taking responsibility but I did not ask for a refundi asked for the item I purchased Regards, [redacted]

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns.We regret his continued disappointmentHowever, we are unable to honor his requestOur records indicate that a refund check was processedHe should receive it in the next business days if he has not received it already.We appreciate having the opportunity to answer Mr***’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her dishwasher.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherIt is our understanding that the servicer ordered parts and has scheduled serviceIf Ms [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

October 22, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was issued for a replacementWe are unable to authorize a refund.We appreciate having the opportunity to answer [redacted] ’s complaintSincerely,James [redacted] Director, Service Operations

October 3, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : We have received your letter regarding [redacted] concerns about her delivery I apologize for any inconvenience and frustration she experiencedI have forwarded her information to our Loss Prevention departmentIt is my understanding that a representative should contact her within the next 5-business days We appreciate having the opportunity to answer the letter Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belo I am not satisfied with the response from hh Gregg there is no damage to the screen of the televisionAs you can see the problem is with how the picture is shownI never brought the the back to the store and showed it to anybody so that statement is untrueI would like hh Gregg to stand behind the products that they sell and not give their customers the run aroundI would expect a brand new television to last longer than two weeksIf I have to get the television repaired already it seems to me that more problems would happenI just want a television that works or my money back Regards, [redacted]

August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedThe model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the xbox.I apologize for any inconvenience Ms [redacted] experienceOur records indicate that a return was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

October 16, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the tablet I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestAs indicated on the back of our invoices, the return period is days from the date of purchase According to our records, the tablet should still be covered by the one-year manufacturer’s warrantyFor further assistance with service, we recommend that she contact Samsung at (800) 726- The service plan she purchased with the tablet covers the repair of defects and replacement in the event the service plan administrator determines that the tablet cannot be repaired due to a covered defectIf Ms [redacted] would like to request a cancellation of the coverage for a possible prorated refund, our store personnel should be able to assist her We appreciate having the opportunity to answer Ms [redacted] ’ complaint Sincerely, [redacted] Director, Service Operations [redacted]

December 19, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] refund issue We apologize for any inconvenience Mr [redacted] may have experiencedOur records indicate Mr [redacted] order was canceled 11/25/Mr [redacted] was also emailed 11/25/at 8:25am confirming that the order was canceled and could take 7/business days for the refund to be issued 12/05/$was issued back to Mr [redacted] PayPal account We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

November 19, 2015RE: [redacted] Dear [redacted] I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer a return or a replacementMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that [redacted] proceed with service.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager

September 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TMc***Director, Service OperationsJTM/rlb

Dear Ms***: New Roman I have received your letter regarding [redacted] ***s concern about the TV orderI apologize for any frustration Ms [redacted] has experienced After review, Ms***s order was subbed for a different model that was inches versus The new TV was pickat our local store on 11/30/We ask that Ms [redacted] contact us if she needs further assistance We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.In addition to the store credit already offered to us, we're asking for enough store credit to purchase a 3-year warranty on the next washing machine we buy from HHGreggMy family will have to eat the tax/installation/delivery fees required to purchase from your company, but the only way we come away from this whole experience with a clean taste in our mouths is if HHGregg (or their warranty company) goes the distance and does what is rightWe bought five years of protection from you, and when the product you carried in your stores, sold to countless customers, and put your reputation on broke too many times, you cut our service plan off at the knees after only years without refunding a dime of the unused portion of the plan.Please understand that to me and my family, you are one company (you and your warranty company)We don't care who has the authority to do whatSomeone needs to step up and make this rightYour previous response is callous, insincere, and unhelpful Awaiting Your Response, [redacted] ***