HH Gregg Appliances

August 20, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear MsRichardson:I have received your letter regarding ** *** concerns about the refund.I
apologize for any inconvenience TJ Brackins experiencedOur records indicate that a refund was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

April 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** *** concerns about her
purchase.I apologize for any inconvenience Ms*** *** experiencedSynchrony is the administrator of the hhgregg cardWe forwarded a request that they adjust the finance period for her purchasePlease note that any changes may not show on the billing statement for two billing cycles. Our representatives do not have access to accountsIf she has any questions, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer Ms*** *** complaint. Sincerely,*** ** ***Director, Service Operations***

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his
dishwasher.I apologize for any inconvenience Mr. *** experiencedWe regret that we are unable to honor his request for a refund. We forwarded his information to the service plan administratorIt is our understanding that a representative contacted himIf he has any questions, the administrator can be reached at (866) 856-0212.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The business is using the disclaimer as an " out " to keep from fulfilling the order.The one question that still hasn't been answered is, what was the "Sale " price on the TV they were offering a "limited' number of ? The online fire-sale, hurry and get it now, limited time only price was $The price at the store was $449.00, so what price did they intend to sell the TV for ? It couldn't have been $449.00,because it was readily available, and in large quantities at the store locationSo was the 'fire-sale a publicity stunt to garner attention to their store ? I'm "NOT " satisfied by the standard " we can say tell the consumer anything, but we don't have to back it up, read the "disclaimer "

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any
inconvenience Ms*** encounteredOur records indicate that the online order is ready for pick up at her earliest convenience.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

My husband and I have purchased many products from HHGregg in Columbus, Ohio for different housesI have to say we will not be coming back anymoreCustomer loyalty seems to mean nothing to themAlso the products from there seem to break down, malfunction, and one last a few yearsFor the money that we have paid we are VERY DISAPPOINTEDWe will be spending our money elsewhere since they customer service and the products seem to both be lacking in any sort of good quality

>I have received your letter regarding *** ***'s concerns about her order
I apologize for any inconvenience Ms*** experiencedOur records indicate that a return was processedIn the interest of good customer relations, we authorized a reimbursement of $She should receive it in the next daysIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Ms***'s complain**
Sincerely,
James ** ***

December 19,
"text-align: justify;"> *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** *** customer service issue We apologize for any inconvenience Ms*** may have experiencedBased on the order number the Xbox was shipped out 12/07/15, and the controller was shipped out 12/14/16. We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

My response I told hhgregg that I didn't want the furniture and they can come pick it up (they said no)I was also told I have to keep the furnitureLastly the number that was left for me to call if I have any questions was for *** *** ***.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the
refunds. I apologize for any inconvenience Ms*** experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** *** concerns about the
order. I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was picked up. I have shared her comments with the Online Order department management so that they can address any issues with their personnelIf she has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means .
Please advise
Regards,
*** ***

I ordered a TV online from HH Gregg I was told it would be delivered on 11/29, the day of the supposed delivery they called and said they needed to cancel the order They then re-scheduled me for a 12/delivery (keep in mind I had confirmed many times) The day of the delivery they called and said they had to cancel again I spoke to the manager and he was not helpful at all I find it absurd! I told them I wanted a refund and they said it would take 7-business days for my refund 100% unacceptable

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
installation.I apologize for any inconvenience Mr*** experiencedOur records indicate that the installation was canceled and refunded. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 5, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** *** concerns about her television.I apologize for any
inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 16, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***
I have received your letter regarding *** *** concerns about the Price Match GuaranteeI apologize for any frustration Mr*** experiencedHowever, we are unable to honor his requestThe signs to which he referred only indicate that we offer a Price GuaranteeThey do not indicate that our stores match all pricesMore information about the guarantee is listed on our websiteOur store personnel can also provide informationWe appreciate having the opportunity to answer Mr*** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

April 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
service plan.I apologize for any inconvenience Ms*** experiencedAs indicated in the Terms and Conditions for the service plan, the coverage runs from the date of purchaseService plans sold in our stores offer coverage that most manufacturer’s warranties do not, such as power surge protection.We are unable to honor her requestThe service plan has expiredHowever, in the interest of good customer relations, we processed a refund of the service planShe should receive it in the next days.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TMcNeesDirector, Service OperationsJTM/rlb

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding*** *** concerns about her
dishwasher.I apologize for any inconvenience Ms. *** experiencedWe regret that we are unable to authorize a returnIt is my understanding that a representative from our corporate office contacted herIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about her mattress.I apologize
for any inconvenience *** *** experiencedOur records indicate that an exchange was processedIf she has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree
with hhgreggThey sold the warranty and said it was backed up by their store
They made a profit of the sale of the extended warrantyThe warranty
company called four timesFirst was to ask for money for the parts needed to
fix the machine, I told them it was covered by hhgregg’s warranty and they said
they did not know it had a warranty Second time was for them to refresh windows
and the files would be deleted, I agreedThe third time was to get money to
install the OEM software including windows sevenI refused to send money and
told them to return my computerI felt like and a half months’ was way too
long and I had to contact the store four times to fine my computerNo repairs
were doneWhat does
the software have to do with the broken case? What does it have to do with the
Mouse Pad?
The last
call was a plea to return it to them so they could fix it If I had installed windows seven, their buy,
removing windows I asked if
it was going to be another, four to five months’ to get it repairedThey
replied it will be fixedI do not
trust either company to do what is right in this caseI have no guarantees
from either company that I will get my computer back and repaired in a
reasonable time frameI will file Revdex.com complaint against Warrantech for the treatment of me and lack of technician’s
ability to work on windows machineI feel like they are just using windows
eight as a scapegoat for their bad serviceMy computer
ran just fine with windows eight installedWindows eight did not break the
case or damage the mouse padOn the
Premium service plan brochure from hhgregg the section GUARANTY:
“This is not
an insurance policyWe have obtained an insurance policy to insure our
performance under the service agreementshould we
fail to pay any claim or fail to replace the product covered under the service
agreement within sixty (60) days after the product has been returned, You are entitled
to make a direct claim against the insurer, Wesco Insurance Company, at
866-505-or Maiden ?Lane, 6th Floor, New York, NY 10038”
Regards,
*** ***