Hiko Energy

Review: I was looking at Hiko Energy's website early this year and typed in my address, and [redacted] (current utility supplier) account number - thinking that I signed up for electricity service at $0.07/kWh. However, beginning on March **, 2014, the company hijacked my electricity service at a rate of $0.114/kWh (just for the electricity supply). I did not agree to this. This rate was $0.024/kWH higher than what I was already paying for service!. I tried repeatedly to contact HIKO but there has been no response. I am completely shocked that this company acted in this manner.Desired Settlement: I expect HIKO to refund me the difference of the $0.024/kWH for the entire kWH billed by HIKO Energy under my account while they are my electricity provider. This is the difference between what I would have paid to [redacted] and HIKO.

Thanks,

Business

Response:

In regard to the complaint filed by [redacted], please see our position below.

Q: The customer states he went to the HIKO Energy website and typed in his utility account information and thought he signed up for an electric rate of .07 cents per kWh.

A: Upon thorough review of this customers enrollment, our records indicate this customer enrolled using a Web Sight called [redacted], This sight is controlled and regulated by the state of Connecticut Public Service Commission.

The webpage has a disclaimer which informs customers of the following information. "The offered information on this website is provided solely for educational and informational purposes and may not represent a complete and/or accurate listing of all offers in the Connecticut marketplace. As with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling."

As an extra layer of protection customers are prompted to check two boxes before the enrollment can be submitted.

1. HIKO terms and conditions, which clearly specifies that HIKO only offers a variable rate.

2. The consumer Bill of Rights.

Once the enrollment has been processed, HIKO sends customers a welcome packet which is mailed to the service address provided by the customer. This also includes the terms and conditions of the agreement, and the consumer bill of rights. It also clearly specifies that HIKO only offers a variable rate service for electric and gas supply. Thirdly the customer is also notified with a letter from the local utility company advising of the switch to HIKO.

Variable rates increase at any moment without notice because they are subject to market conditions, in that retail prices fall and rise due to supply and demand principles on a daily basis. Periods of extreme weather such as this unusually cold winter can cause substantial price fluctuations. As opposed to a fixed rate contract where the rate will remain the same for a set period of time.

Q: Customer states he wants full refund for the term of his enrollment at the utilities price to compare.

A: We feel that we have been compliant with the enrollment and at this point there is nothing further we can offer this customer.

The customers account has since been canceled as of 5/**/14 without penalty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received any correspondence from Hiko regarding rates, plan, etc. I also did not agree to variable rate that is $0.03/kWh above actual market prices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regard to the rebuttal complaint filed by [redacted], please see our position below.

This customer enrolled in a monthly variable rate plan with no guaranteed savings.

We have explained that the website [redacted] is not owned or maintained by HIKO.

The [redacted] Disclaimer clearly states “may not represent a complete and/or accurate listing of all offers in the Connecticut marketplace”. As with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling.

The customer must also complete the HIKO enrollment screen, this is where the customer provides their personnel account information and has to agree to the terms & conditions of a variable rate service with HIKO. This is added as second layer of protection for customers so they are fully aware of the variable rate, and other important information about the contract they are agreeing to.

If the customer does not agree by checking off to the terms and conditions of the variable rate contract, the enrollment can not be processed. HIKO only offers a variable rate service.

This customer voluntarily chose to enroll his account disregarding the [redacted] disclaimer, and the terms and conditions on the HIKO enrollment screen.

Unfortunately, this customer did not fully understand the variable rate service they signed on for.

We feel that we have been compliant with the enrollment, we also have been diligent in answering and providing a full explanation to all of the customers complaints. There is nothing further we can do for this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hiko still does not address that their rate is completely not disclosed on their website. The only rate reference was on energizect. The proposed resolution is rejected and Hiko has not resolved my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been over charged for electric service for several months after being a customer of Hiko Energy. I called after the 1st few month of being over billed and Hiko mailed me a check for the difference. I then cancelled my service with Hiko because of all the billing issues and then received a bill in February, 2014, for 3 times the rate of my local utility (Atlantic City Electric). I called Hiko several times and left messages and they never returned my calls. I wrote them several times and then they finally contacted me to tell me they were not going to refend me anymore. I also just received a bill from Hiko for March when my contract with them was supposed to have been endeed in February.

Their customer service reps don't answer the phone nor do they return phone messages left on their answering service. When they do they are rude and they say they will look into the issue and have someone call back, but they do not call back.

I have read several complaints about Hiko on the internet and all of them are similar to my experience. They are misleading consumers and quite frankly, ripping people off. They are wrongfully overcgarging consumers and their business is a SCAM. Someone needs to put a stop to this or put them out of business before they do more harm to innocent consumers looking to save money on their utility bills.

I have also contacted local and national media to look into their SCAM like business tactics to help exopse Hiko Enerhy and protect other innocent consumers.

Details of billing issues:

Febryary - charged for 961 KWH @ $.2990 = $287.33 while the rate at Atlatic Electric was $.0956 * 961 KWH = $91.87. An overcharge of $195.46. Hiko's rate was 3x Atlantic City Electric's rate!

March - charged for 785 KWH @$.1870 = $146.80 while the rate at ACE was $.0970 *785 = $76.14. An overcharge of $70.66

Total overcharge due = $266.12Desired Settlement: I would like my service cancelled with Himo Energy immediately and a refund in the amount of $266.12.

Review: Customer dissatisfaction, false advertising and bad behaviour from customer care representatuve:

Hi all, I am not a person who would always scrutinize his bills. I never look at them infact. This time, I had to as there was a sudden spike and it looks ludicrous. Money is not a concern as long as I have a reason for the charges. This is my first time here complaining about some one as I feel violated as some company is trying to extort money from people like me and treating customers badly.

I was a pseg customer previously. Once a agent from HIKO energy approached my door, showed me a badge, and told me to sign his application in order to get lower rates on my utility bill. I signed and was a customer to the company for the last 4 Months (Since Nov [redacted] 2013).

My energy bills were coming over as follows:

December bill (which I thought was from HIKO) was from PSEG (which was a reasonable price of $119.11).

January bill was ($176.05 - which includes a HIKO LLC gas charge of $35.00 from HIKO). When I spoke to the customer care rep from HIKO - she said, PSEG shifted only my gas services to HIKO in January.)

Now the current bill for March ($397.18 - includes $155.67 as HIKO LLC gas charges and $ 136.64 ad HIKO LLS electric charges) - when I spoke to the rep, she said now PSEG shifted my electric as well to HIKO in Feb. Also she said the whole nation is going thru energy crisis and they increased the charges to .29 cents for electric and gas - there was no notification to me as such. I agree that there was more usage on my end but I was not notified by any changes in charges.)

I was trying to speak on the phone, but the customer rep was not listening to me and she disconnected my service even before I asked her to. There is no system for the customer rep's to state their name before the call. I do not know what state of mind the rep was but the attitude she showed me was really unacceptable She dropped my service, she gave me a drop confirmation number without even me noting it down, said "Bye Bye" and disconnected my call. This was what I had to go thru. I can't explain the feeling - a customer rep from a company giving a dropping confirmation of the service (when you never asked her) and hanging the phone on you with out listening to your plea. My face was red with embarassment for a few minutes.

I called again and this time, another lady by the name [redacted] (i asked her name this time. She did not say it out first). she tried explaing the bill and I understood it. I asked a question of when the charges were increased and why was there no notification about the increase. (she said its all over the news - but that's not the answer I was expecting from a service based company. I see the news, but that doesn't mean that I have to call the company to know their changes in charges or services. It's their duty to notify the customers.). Now when I spoke to the customer care rep the second time, she claims that over the year the HIKO bills will be less and I don't have a reason nor guarantee from the rep to belive that her statement is true. In the end, I mentioned that this way of doing business is not good in a very sutle tone (I was angry and embarrased by the treatment). She said she can't do anything, I asked to speak to a supervisor by which time she disconnected the call again.

Also the statement from HIKO energy from their website "HIKO Energy, LLC is committed to lowering the cost for energy consumers in all markets we serve. As a local, independent supplier, we understand the needs of both residents and businesses within our greater community. With that in mind, we strive to offer the most competitive pricing in the marketplace. Our goal is to provide excellent customer service and a tailored cost savings plan that's right for each person or need." is a complete lie. There is no way I see any lowering of the cost for consumers. Infact, its increased 2 fold. My friend has PSEG (his electric meter reading was 1200KWH and mine was 457KWH. Also my Gas therms is lesser than his and his bill ($189.50) and mine ($397.18). Again paying the bill (I work in a good firm and make good money) is not a big deal for me, but I feel violated here with unnecessary and unreasonable and unexplained charges. I can really share my bills with the necessary folks and you can see my plea is correct.

I was better off with PSEG. HIKO made me think I made a bad choice in choosing them for service which actually makes me feel worse. Also the difference explained by the representative who knocked on my door without appointment (not that I am important to be available only on appointment, but barging into someone's houses by knocking and doing false advertising is a crime as per me) was false statements.

Also there are a lot of customers out there saying this is a scam by HIKO energy. Many folks are embarrased by their decision in swicthing over to HIKO. Below is the link for a thread where customers express their dissatisfation and disapproval in choosing HIKO and being cheated by them:

1. [redacted]

2. [redacted]Desired Settlement: I feel violated and I want the Revdex.com to take necessary action on this company. Also I would like to be reimbursed my the extra money (unexplained charges). I have not paid by energy bill yet, but do not want to go thru hassles of collection agencies jumping on to my credit report in case I do not pay.

Please do some justice by taking down these kind of companies that extort money from people with false advertisements and save us from the embarrasment that we go thru dealing with bad customer care reps.

Thanks,

Satya

Review: Hiko Energy refuses to return my phone call and refund me for two months of being grossly over charged. Below is an example of the reponses I've been getting via e-mail (3 today).

Hello [redacted],

Again, according to the Regulatory Department we have been compliant with the terms and conditions of the enrollment we will not be able to honor the request of a refund.

Thank you

Customer Service Representative [redacted] From: [redacted]

Sent: Friday, April **, 2014 3:13 PM

To: [redacted] Subject: [Customer Service] Billing Issues

I am writing once again to request to speak with someone at Hiko that is in a management position. I have been wrongly over charged for service and I am requesting a refund. I submitted two complaints to the Revdex.com and will continue to submit more until I am refunded the money I’m due. I spoke to someone a few weeks ago and they said Hiko agreed to refund me the $195.46 overcharged in February (which was within 1st 6 months of service), but now I’m being told no and I don’t understand why? With that, I want someone in management to phone me to discuss a resolution.

In addition, this is my 3rd complaint to the Revdex.com, none of which have been resolved, nor has anyone contacted me?Desired Settlement: Refund for the two months of being over charged for a total of he amount of $263.77. February overcharge was $195.46 and March was for $68.30.

Business

Response:

In regard to the complaint filed by [redacted], please see our position below.

Q: The customer is specifically referencing two bills, February and March of 2014.The customer states that they are owed a difference of $195.46 for overcharges in February, and $68.30 for over charges in March for a total refund amount of $263.77.

A: This customer enrolled with HIKO’s monthly variable rate with two of HIKO’s incentives – six months of guaranteed savings and one free month of energy supply after 12 months of service. We evaluated his billing history and found that each month, for six months, we were either lower than [redacted]’s price to compare, or we adjusted the bill and sent customer a refund for the rate differences totaling $131.27.

The March bill was the seventh month of service and as stated in customer’s contract, after six months of guaranteed savings, the rate will automatically roll over to a regular variable rate with no guaranteed savings. This customer contacted us on 02/**/14, 03/**/14, 03/**/14 and on 03/**/14. We discussed at length the variable rate he rolled over to as per his contract. Therefore, customer is fully responsible for the full payment of this bill and no additional rate adjustments will be done.

HIKO will issue a refund in the amount of $64.20 as a final resolution to the customer. This will bring the total adjusted refunds to $195.46 sent to the customer. The customer will be notified via email of the investigation of this complaint and the final refund due.

In closing, we feel that we have been compliant with the enrollment and at this point there is nothing further that we can offer this customer.

Review: To Whom It May Concern:

I accepted an offer from HIKO Energy late last year after speaking with a solicitor on the phone. This solicitor also acted as my representative for the transfer of my electricity service to HIKO from PPL Electric, my local supplier. I was told by the solicitor that my bill would be 1%-7% lower than my local provider's rate and that I would receive a voucher from HIKO for one month of free electric service. I was told by the solicitor that the month of free service would be of my choosing.

On 10/**/2013 I received a letter from HIKO explaining that the voucher would only be in effect after I had completed twelve months of service with HIKO. Also, within that letter, I was guaranteed that my electricity rate would be 1%-7% less than my local utility's electric rate price for the first six monthly billing cycles. For the months of January 2014 and now February 2014 my electric energy rate from HIKO has been billed at 10 cents per kWh and 30 cents per kWh respectively, while my local utility company's rate, PPL, has been just shy of 9 cents per kWh for both months. I believe that HIKO has directly violated their agreement and commitment with me which was made in writing on 10/**/2013.

I have attempted to contact HIKO's customer service several times regarding this issue to absolutely no avail. I have left several messages on their voicemail system without receiving a call back. The few times that I have actually been able to speak with a customer service representative on the phone I have been given the "run around" and have been told to pursue an alternative means of resolution such as having my electricity rate billed by HIKO adjusted and canceling my serviceDesired Settlement: To resolve this issue, I would like to have my January 2014 and February 2014 HIKO electric bills reassessed at the promised rate of 1%-7% less than that of my local provider, PPL, as it states in my letter from HIKO on 10/**/2013. I would also like my account to be credited for that difference in electric rates from my January 2014 and February 2014 HIKO bills. The reevaluated bills should be directly applied to my account balance. A simple billing modification to show a credit for the January 2014 and February 2014 electric rates and a correction of charges for these bills will present me with an accurate billing rate statement and provide me with an acceptable update for my records. I would like to have this new accurate rate bill sent to my home immediately.

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint [redacted]

I have attached my original letter from HIKO Energy as to the terms of my agreement when service began, in hopes that it will be emphasised to HIKO that they are in breach of our agreement.

As of my last bill I have been overcharged a minimum of $610.39 by HIKO from the months of Jan-Mar 2014.

What follows below is my cancellation letter to HIKO sent on 03/**/2014 via email.

This is to inform you, Hiko Energy, that I am

cancelling my electric service, account #[redacted], with you effective

immediately. Unfortunately, I have no choice but to terminate my service

with you because for the last 3 months you have billed my electric rate far

above the contractual rate that you guaranteed me when I first started my

service with you and referenced in a letter you sent me in October 2013. My

electric rate is supposed to be 1%-7% lower than my local provider, PPL, rate.

In the

months of January, February, and March of 2014 you have charged me 12.1 cents

per kwh, 29.9 cents per kwh, and 21 cents per kwh respectively. PPL's electric

usage rate has remained at 8.754 cents per kwh during these three billing

cycles which is far less than the rate Hiko Energy has charged me.

Additionally,

I have attempted to rectify this situation, my disputed rate charges, and bills

on several occasions with you since February **, 2014. After I received no

help, rate change or bill adjustment from you I was forced to contact the

Revdex.com on February **, 2014. I filed a complaint with them at

that time. You failed to answer both the complaint from the Revdex.com and my repeated

phone calls to your Customer service Department. On March **, 2014, I contacted

the PUC concerning my bills, your excessive rate charges, and your failure to

address and resolve this matter. I opened a claim with the PUC against Hiko at

that time. Also, on March **, I once again contacted your Customer

Service department in the hopes of resolving this matter. I did finally speak

to a [redacted], [redacted] #**, and was assured that I would hear from

someone immediately to discuss the excessive kwh rates you have charged me in

direct contradiction to the contractual letter you sent me in October 2013. It is over a week later and I

still have not heard from anyone at your company.

Yesterday I received my March bill from you. Again, the kwh rate of 21 cents was far

above your quoted rate and was much higher than PPL's rate of 8.754 cents per

kwh. Since you have not attempted to rectify this situation, adjust the kwh

rate you have charged me, or modify my bill to your promised lower rate than my

local provider, PPL, I am left with no choice but to terminate you as my

electric provider.

I am also requesting that you immediately adjust my electric rate bill to my

promised rate of 1 % to 7% lower than PPL's rate for the months of January,

February, and March 2014 bills. My recalculated bill needs to be sent to

me immediately.

Review: A few months ago some lady from Hiko came to my door and pushed me into signing up with them after looking over my [redacted] bill and noticed I was paying to much. After she left I never received any information about about the service that was given to me. I received my first [redacted] bill with all the new charges and I am 207.59 dollars in the hole now on top of what [redacted] charged me. I have tried to call the company for two business days now and can not get through. I try to leave a message and it says the voice mail box is full. Buyers be ware of this scam. I am hoping to get a refund of the ridiculous charges that I never had with [redacted] for months and cancel this service and go back to [redacted] ONLY.Desired Settlement: Refund of 207.59 and cancellation of this with out charge.

Business

Response:

Good Afternoon,

This customer enrolled with Hiko's monthly variable rate plan in December of 2013. Additionally, a welcome packet was sent to the customer and it includes our Terms and Conditions, which clearly state that he enrolled with HIKO’s variable rate plan. Although he was on a variable rate, we kept our rates lower than the utility’s supply rates for most of the year. During the winter, however, the cost of energy skyrocketed, causing our rates to increase as well. As stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors.

Because of this recent rate increase, HIKO has been experiencing extremely high call volume. Because customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeks. We have representatives working around the clock to respond to all customer calls, messages, and inquiries.

This customer electricity account has been cancelled with us since 03/**/14 and the gas will be cancelled as of 04/**/14 with out any penalty.

We have done a one-time courtesy adjustment as per customer's request.

A copy of this resolution has been sent to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I emailed [redacted] back after she contacted me and this was my response.

I thank you for taking the time to email me. I need to add a few

corrections though to your email. The lady that came to my door came in

late October or early November, that is when I signed up, not December.

I was never given a copy of the contract

I signed or any paperwork as you say. I called up in early November

about a week after I signed up and canceled. I talked to a lady named

[redacted]. At this point I was told the service would not be activated and

you would continue as normal with [redacted]. When

I talked to [redacted] this past Friday he said he would look into this as he

does not see any notes on my file. I do appreciate the one time

courtesy refund but I feel that it is not enough as your rates for every

month were more, not just one month. I am not

denying that there is a supply cost but if we could work out the

difference that would be perfect for all parties. The difference at

this point in time is 221.76 which would match what [redacted] would have

charged me for everything compared to your 389.04. This

way you keep a portion and I get back what I should have paid as I did

cancel. I look forward to your response.

Best,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

As per further review of this customer's account. We have done a final rate adjustment and a refund check will be sent with in 2-4 weeks.

Therefore, we feel that we have been fully compliant and have done everything in our power to settle this with the customer.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

IT IS WHAT IT IS!!

Sincerely,

Review: The company, Hiko Energy has failed to respond to my multiple attempts to contact them regarding my refund as per their "free month program"(of which I have in writing). As a customer I am entitled to a refund of my highest electricity supply bill for the year. I provided to Hiko a copy of this bill on February **, 2014 by fax after having spoken to someone in customer service in January regarding the program. After a week of not hearing from them regarding the refund, I attempted to contact their customer service to determine the receipt of and/or the progress of my refund. After over two dozen phone calls, and many messages left on their answering service I have yet to have a response by anyone from the company. I have also emailed one of their customer service representatives directly of which I had a name and contact information. I have also tried using other possible contacts to reach someone with the company. At this point I do not know what further action I can take other than filing this report and hoping some action will be taken.Desired Settlement: Refund my highest monthly supply bill as per their program and provide me with an apology for their lack of customer service and the hassle I had to endure trying to get it.

Consumer

Response:

[redacted]

At this time, my complaint, ID [redacted]regarding Hiko Energy LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I was told over the phone and in writing that my rate was "guaranteed to be 1-7% less than youe local utility's price to compare, for the first six monthly billing cycles." The rate to compare for the very first month was 8.18 cents per kilowatt and I was charged 28.9 cents by Hiko energy. I was with Hiko for 3 consecutive months during which my rates were 28.9, 17.9 and 16.9. The rate they were suppose to be 1-7% less than was 8.18, 8.11 and 7.75. I called them and they refused to acknowledge a problem so I switched.Desired Settlement: Hiko should not be able to advertise a service price guarantee that they do not actually give you.

Business

Response:

In regards to the complaint filed by [redacted], please see our position below,

HIKO has investigated and resolved this customers complaint.The customer has agreed upon a final resolution which has brought this complaint to a close.

Review: My husband and I have elected to purchase our home's gas supply from HIKO. Instead of providing a "discount" as promised, the "supply" portion of our bill has been hundreds of dollars higher than our [redacted] "Price to Compare" over the past at least three months, costing us hundreds extra on our monthly utility bills. I contacted the company by phone twice; the second time was on February [redacted] (the first was sometime at the end of January). Their customer service voicemail indicates that they will return their messages within one business day. Well, it's now February [redacted], and we have not received one return call. I have called all of their numbers and followed each prompt on their company hotline multiple times today - ALL calls have occurred during "normal business hours" - and have never been able to reach a live person to address my concerns. We wish to cancel our contract IMMEDIATELY to return to our local public utility and simply cannot get anyone on the phone or to return our calls. It is incredibly frustrating - I've never encountered a business with what actually seems to be a completely absent customer service department. We not only want our service canceled, but think the company should be investigated. Their website is so spare, I wouldn't be surprised to find that it's a scam.Desired Settlement: See above. We just want them to cancel our service. Additionally, should the Revdex.com investigate and find the company's practices to have been fraudulent in any way, we would seek refunds for the sums they collected from us.

Business

Response:

Our call volume has drastically increased recently, but to ensure that customers are able to reach us, we have doubled our Customer Service staff this week.

The customer enrolled on a variable rate plan with two of HIKO’s incentives, Savings up to 7% over the course of one year and one free month of energy supply after 12 months of services. The rate that we offer is a variable rate. Unfortunately, due to the big increase in the cost of the energy, our rate has gone up. Although we can't guarantee savings every month, it is always our intention to do so. On a variable rate there will be times we can be higher or equal to the utility company’s rate. The variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climate. The account has been cancelled and return to the utility on 01/**/14.

Review: I was contacted by phone by a sales associate claiming to be with [redacted] telling me he was contacting [redacted] customers about a savings they qualify for on some of the surcharges on my [redacted] bill transition charge, revenue decoupling mech and the sbc/rps charge he stated this was a savings that [redacted] does not give you but should he then ask me idf I had my pod id # so he could look up my bill to see if I was getting the savings I was intitaled to he told me I should be recieving the savings on my bill within 1 to 2 months I ask him if anything would change on my bill as far as [redacted] being my utility company and [redacted] solutions being my suppy he said no everything would be the same I would just see a savings on the above charges I recieved my bill yesterday and HIKO ENERGY had taking me out of my contract with [redacted] solutions and was my electric supplier now charging me 0.19869 per kwh and sending me a bill for 231.00 there supply charge alone was 185.58 I was in a fixed rate with [redacted] solutions for a 18 month contract at 0.0659 per kwh I am furious! this company is a fraud and I want justice I tried to call them and you cant get a person just leave a message I contacted [redacted] today and [redacted] solutions they got me signed back into a low fixed rate again but I cant get ahold of this company I also called and reported this company to the public utility service [redacted] they said they would be looking into this as well I dont know what to do about these charges I refuse to pay!Desired Settlement: take me off there company and refund me the charges of the 0.19869 per kwh I was locked in at the rate of 0.0659 over half what I was paying refund of 185.58 is what I deserve to be refunded for all the charges they illegally charged and for my inconvience

Review: In March of 2014 I went on line to request information on electric plans from Hiko Energy. I supplied my name, telephone number and email and was informed that a representative would contact me soon to discuss electric plans. I did not, at any time, sign up for any services, either verbally or in writing nor was I given any indication that, by requesting information, I was enrolling in any service plan.I never received any response from Hiko Energy to my request for information on electric plans so I looked elsewhere for an energy supplier.When my April electric bill arrived, to my surprise, Hiko Energy had enrolled me (slammed) in an electric service without my consent. I never spoke or communicated on line with any representative from Hiko. And, to add insult to injury, Hiko did not even enroll me in the advertized 7.59 cents per kwh, (which is clearly posted on ctgenergyinfo.com) but into a higher rate of 23.9 cents per kwh.Far from wanting any association with Hiko Energy, I am writing to you to go on record as a complaint to their unethical and deceptive business practice. I have also emailed my concerns to Hiko Energy and as of this date have not heard back.I understand that, inevitably I must pay for the electricity used during the month that I was slammed by Hiko. All I ask is to pay the advertised rate of 7.59 cents per kwh rather than the 23.9 cents per kwh that Hiko Energy signed me up for without my consent.Desired Settlement: All I ask is to pay the advertised rate of 7.59 cents per kwh rather than the 23.9 cents per kwh that Hiko Energy signed me up for without my consent.

Business

Response:

Upon thorough review of the enrollment, our records indicate the enrollment was a Web Sign Up through [redacted], meaning the enrollment was done through the internet sometime in March 2014. Through Web Sign Ups the person enrolling needs to click on the Sign Up Now section and must enter information that only the account holder has, address, city, utility company name and the utility account number. The most important step of the enrollment is the acknowledgement of the Terms & Conditions and the Bill of Rights. The customer must click on the 2 sections which indicates he/she has agreed to the Terms & Conditions and the Bill of Rights. If these step are skipped the enrollment is automatically voided. As an extra layer of protection, customers are notified by mail through the utility with information of the switch and the service start date.

As per [redacted], many of the rates advertised on that website are not up to date. The webpage has a Disclaimer which informs customers of the following information: “The offer information on this website is provided solely for educational and informational purposes and may not represent a complete and/or accurate listing of all offers in the Connecticut marketplace. As with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling.”

HIKO's offer was variable rate contract that is subject to market conditions, in that retail prices fall and rise due to supply and demand principles. Periods of extreme weather, such as this unusually cold winter or prolonged heat waves, can cause substantial price fluctuations. Regretfully, HIKO’s variable rates went up to reflect our cost for the period the account was enrolled.

The customer also stated he emailed HIKO his concerns and as of this date he has not heard back. Our records show that the customer emailed us on April ** 2014 6:43 PM and we had responded back April ** 2014 8:17 AM.

Unfortunately, we feel that we have been compliant with the enrollment and we will not be able to do a rate adjustment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have enrolled in dozens of electric plans since

deregulation began in Ct.

and am very familiar with the process of signing up with an energy supplier.

I stand by my claim that my account was slammed. I did not supply HIKO Energy with any account

information, directly or indirectly, through any internet vehicle.

Every supplier that I’ve enrolled with in the past, has sent

a welcome package by e-mail that contains the terms and conditions of the plan

as well as the rate charged. This information is to be provided by the

supplier, not by the utility, as HIKO claims. I never had any correspondence

with anyone from HIKO regarding enrollment in an electric plan.

HIKO states that I enrolled through the [redacted]

website “sometime” in March 2014. Further,

HIKO has been able to pinpoint the date of my email complaint on April **, 2014

at 6:43 PM and that they responded back on April **, 2014 at 8:17 AM. If HIKO can pinpoint the exact date and time

of my complaint and their response, then your claim of a “thorough review of

the enrollment” is clearly contradictory to your statement that I enrolled

“sometime” in March, 2014. I ask that

HIKO please provide a copy of this completed enrollment form with the exact

date and time of my alleged enrollment.

HIKO also claims that the rate of 7.59 cents per kwh, as

advertised on [redacted], may be “out of date”. Every supplier that I have

dealt with in the past has honored the advertised rate on this website without

fail. If a department store in Ct.

advertised false or “out of date” prices they would be legally bound to honor

the advertised price. Otherwise this would be construed as false advertisement

or “bait and switch”.

I understand that, inevitably, I must pay for the

electricity that I used during the month that my account was slammed by HIKO.

All I ask is that I be charged the rate of 7.59 cents per kwh that is clearly

advertised on [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

In regard to the complaint filed by [redacted], please see our position below.

1. Customer is alleging he was slammed and he did not supply any account information for web enrollment in HIKO services. Customer also is requesting exact date and time of web enrollment.

Answer: Upon additional review of the enrollment, our records confirm the enrollment was a Web Sign Up through [redacted], meaning the enrollment was done through the internet on 2/**/14 at 7:18 pm and processed by HIKO on 3/*/14. Through Web Sign Ups the person enrolling needs to click on the Sign Up Now section and must enter information that only the account holder has, address, city, utility company name and the utility account number.

The most important step of the enrollment is the acknowledgement of the Terms & Conditions and the Bill of Rights. The customer must click on the 2 sections which indicates he/she has agreed to the Terms & Conditions and the Bill of Rights. If these step are skipped the enrollment is automatically voided. The customer also has the option at this point to print a copy of the terms and conditions.

2. Customer claims he never received any correspondence or welcome package from HIKO and that at no time was he contacted by a HIKO representative in regards to his web enrollment. Customer also claims he never received any notification of the switch to HIKO services.

Answer: As an extra layer of protection, customers are notified by mail from their local utility notifying of the switch in service, they also provide a service start date. HIKO customer welcome packets are generated at the time the enrollment is processed and sent via hard copy mail to the service address provided by the customer.

3. Customer states that HIKO advised a rate of .0759 per kwh posted on the [redacted] website may be "out of date". Customer feels HIKO should be held responsible for the rates and any other information provided by the [redacted] website.

Answer: As per [redacted], many of the rates advertised on their website are not "up to date". The webpage has a Disclaimer which informs customers of the following information: “The offer information on this website is provided solely for educational and informational purposes and may not represent a complete and/or accurate listing of all offers in the Connecticut marketplace. As with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling.”

4. Customer is requesting that HIKO honor the rate of .0759 per kwh posted on the [redacted] website. Customer is requesting that HIKO adjust the rate he was billed per kwh to reflect the .0759 price.

Answer: We feel that we have been compliant with the enrollment and at this point there is nothing further we can offer this customer.

If you have any further questions or concerns please contact HIKO customer service at ###-###-####.

Thank you.

Review: This company offers to give the customer the lowest possible rates on energy supply. The only problem is they end up charging triple the amount as offered by the original energy supplier and then refuse to compensate the amount overcharged . I was charged by Hiko Energy in the amount of $152.47 for energy supply charges. That is .17 cents per KWH . However NYSEG who is my main electric company only charges .06 cents per KWH . That is an overcharge by Hiko in the amount of $103.92 all of which I asked to be refunded , but so far nothing has been resolved.Desired Settlement: Refund in the amount of $103.92 to cover the amount of which I was outrageously overcharged.

Business

Response:

Per customer request, Customer was already given two refunds to adjust the rate to her utility's rate. Customer was sent one refund of $66.01 on 8/**/2013 and another refund of $90.92 on 9/**/2013.

Business

Response:

A refund check was sent to this customer on 9/**/2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In mid August of 2013, I was approached by a HIKO salesman at my residence, [redacted]. He requested to see a copy of my PSEG bill to see if I was eligible for savings. He distinctly asked me if I handled the PSEG because he knew many Rutgers students split their utilities bills. After looking at my bill he said I definitely could save through HIKO and that for six months my rates would be guaranteed lower than PSEG by 1-7% Additionally he stated that I had nothing to lose (and that he knew college students pinched pennies) as the contract was month to month and I could go back to PSEG the next month. I was cautious to enter into a variable rate, but the savings seemed promised and he even pointed to the contract, "HIKO will be 1-7% lower than the utilities price for the first six months of service," to reassure me. Nowhere was this savings stated to be based on 12 months of service, and I will reiterate that I was assured a month to month term.

After 5 months I have only seen a savings of $0.99 on one bill (gas in Dec.) and the PSEG price to compare vs. HIKO rates amounted to about a $670.97 discrepancy. I Audited my energy bills because this month I was charged $685.97 by HIKO which I though must have been a computer error, especially since February is the shortest month

I see that other customers are having similar complaints, including many other [redacted] students who were similarly deceived. I called PSEG to cancel HIKO service and they directed me to HIKO to file complaints.

After calling HIKO multiple times and sending emails, I have received no responseDesired Settlement: To remedy this situation, I would like a rate adjustment for February as I have been overcharged an incredible $437.09. Furthermore, I would like the remainder of my bills through HIKO (I was told I have to stay on for logistical reasons for 3 billing cycles) to be prorated to PSEG's price to compare. I was falsely advertised a lower utility price, and I only stayed with HIKO in hopes that eventual savings would average out over the six month period. Yet this final bill was entirely too much, in addition to not being itemized on my bill.

Review: In October 2013 my significant other was approached at my Hoboken apartment by a door to door salesperson on behalf of Hiko Energy. He offered and described in detail a FIXED RATE electric supply contract at a rate less than our current supplier (PSEG) as electric supply has recently been deregulated in the state of New Jersey. Although my name is the only name that has ever appeared on our electric utility bills, Hiko was able to switch our electric supply service without my written or verbal authorization. (I in fact was not present at the time the alleged contract was signed.)

Several months later, our electric bill skyrocketed to $834.91 for a single month of usage in a small one bedroom apartment, or .29899.../kwH as opposed to our previous monthly rates of .11331.../kwH. Upon further investigation I discovered that Hiko Energy does not "offer" anything but a variable rate - although my boyfriend was assured this was a fixed rate plan and that was his reasoning for signing up. Regardless of the implicit "bait and switch" sales tactic employed by this company, the contract should not be valid as I, the person named in the utility bill, gave no consent to change my service provider.

Upon contacting Hiko Energy by phone approximately 2 weeks ago I was only able to leave a voice message, which I did in detail. I then drafted and sent an email to their customer service division describing the problem (March **, 2014.) My phone call was never returned and on March **I sent another email requesting that our service contract be immediately terminated. Today (March **) I received an email from a Hiko representative stating that they could not discuss the agreement with me, as my boyfriend had signed the contract. In a return message I stated that I don't see how this is possible, as I am the sole PSEG utility account holder.

In a follow up email I was told that my name suddenly did appear on the contract (which I still have never seen or signed) and that there was never any fixed rate plan. My issues over the validity of the contract, the bait and switch sales tactics, and my request to terminate service were not addressed. I sent another email requesting a termination of service, but am not optimistic as to the outcome, as websites including the Revdex.com, Ripoff Report, and others have exploded with complaints regarding Hiko Energy within the past three weeks. A review of these complaints reveals a "policy" on the part of both Hiko and PSEG wherein it takes 60-90 days to "switch back."

It should also be noted that I have tried several times to contact PSEG regarding the these issues, but I have been alternately placed on hold and eventually disconnected, or told via automated message that non-emergency calls were not being taken due to high call volume.Desired Settlement: 1- Terminate or nullify this contract immediately and with out penalty, as I, the account holder, did not sign it .

2- Adjust the bill to reflect a charge at the rate implied by the "fixed" contract, or $259.38 (2289kW @ .11331/kwH) for the statement dated Feb. 14 2014, with the same rate to apply to any subsequent energy usage that has yet to be billed before the contract is nullified.

Review: Hike energy assured me they would always be lower or equal in price than my gas or electric company(Atlantic city electric & South Jersey Gas) . My current gas and electric bills are much, much higher than promised and I have called HIKO 5 times each ( a call for gas & a separate call for electric) starting on Feb. [redacted]and they haven't returned one call.Desired Settlement: I'd like them to at least match the current prices of Atlantic city electric & South Jersey gas both of which I will be transferring back to as soon as the current billing cycle ends ( this is the time both told me I have to wait, they can't change mid cycle). The sales rep told me I'd always pay less but I'm willing to except equal.

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted].

Sincerely,

Review: On or about October **, 2013, a representative of Hiku Energy came to my home and solicited a guest in my home to switch energy companies. I am the sole homeowner and was not home at the time. The person that answered the door was a friend that was staying with me for several months. The sales person from Hiku asked her for a recent energy bill and she presented this to him. I keep all my bills and mail by the front door in a basket so it was readily available to her. The Hiku [redacted] asked her if she was the homeowner and she replied that she was not. He proceeded to have her sign a contract changing my gas and electric provider from PSE&G to Hiku Energy. The [redacted] wrote out my name in print and had my guest (Tanya Haynes) sign above my name (EXHIBIT A). The first portion of my complaint against this company is that they knowingly had an individual who was not the homeowner and NOT the person whose name is on the current gas/electric bill execute the contract to change service. The guest that signed the contract said that she did so because the Hiko [redacted] told her and showed her on the contract that lower prices were guaranteed and that if I was unhappy for any reason, I can switch back at any time. They did not inform her that the switch takes two billing cycles and that I would have to incur their exorbitant fees until the switch back to PSE&G was finalized. How is it that a Hiko [redacted] is able to have a guest in my home sign a contract that switches my service over to them? They saw that it was my name on the PSEG bill and knew enough to print my name on the contract and now someone else’s signature is supposed to stand in for mine as though it was me who signed it?

My second issue is the blatant lies Hiku Energy uses to convince consumers to enter into their contract. I did not realize that my provider had changed until this most recent bill which was an outrageous $812! I have never had a bill this high before as they usually fall between $350-550 during the winter months. I took a closer look at the bill and noticed “Hiku Energy” on there and called PSE&G for an explanation as I had no idea who or what that was. They explained to me that someone must have switched my third party provider and once I asked my houseguest, I learned that she switched but was told I can simply switch back at any time if I was unhappy. The PSE&G representative also advised me that if I look on my bill, I can find the savings I would have had if we hadn’t switched providers – in this case it would have resulted in a savings of $154.05 ($383.81/Hiko - $229.76/PSEG) in gas charges and a savings of $67.32 ($160.46/Hiko - $93.14/PSEG) for a total of $221.37 had I not been switched over against my wishes to Hiko. Now, aside from the charges being almost 40% more than PSEG, the Hiko Energy contract states “HIKO ENERGY GUARANTEED SAVINGS. Hiko will be 1-7% lower than the utility’s price for the first six months of service.” This is a blatant lie on the part of Hiko Energy – not only are there zero savings, the prices are drastically inflated. I do not understand how a company in a regulated industry can make guarantees to customers and instead of ANY reduction in price, the cost is 40% higher. I called Hiko Energy to demand to be switched over and asked for a [redacted]. I explained the situation to the operator answering my call and rather than offering to assist me in any way given that I did not sign the contract to switch, questioned why I make my bills available to anyone in the home and advised that she doesn’t allow anyone to open her mail or access it. When I questioned her about the guarantee and why the rates were significantly higher than PSEG’s, she said that she did not know and a [redacted] would have to answer that question. A [redacted] was not available and she promised that a [redacted] would call me back. It has been a week and I have not received any calls back from Hiko. I am simply appalled at all the transgressions this company is able to get away with, namely, having a visitor in my home sign a contract and guaranteeing savings yet in reality the cost is many times what it would have been with my current provider. When I looked this company up online, I found that many other consumers complained about their questionable sales tactics and billing costs. I did switch back to PSEG but due to the way the billing cycles work, it will take up to 60 days for Hiko to terminate providing my gas and electric so I have even higher bills to look forward to until the switch becomes effective.Desired Settlement: I would like the difference refunded between the price I would have paid had I not been switched without my permission and the price I in fact am being charged on my bill. I want this refund for the duration of the time that Hiko provides my gas and electric and until such time that I am effectively switched back to PSEG.

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted]. I did however receive another bill so I would like to amend my complaint as I received my February statement and once again, the charges with Hiko Energy are drastically more than they would have been had they not switched me over (without my consent). My combined gas and electric charges for February with Hiko were $589.49 and had I not been switched over, the combined charges with PSEG would have been $180.38 - so essentially, Hiko charged $399.11 more in just ONE MONTH than PSEG would have charged me. Please see the attached bill included in this email. I have reported them to the Board of Public Utilities and will send a letter to the Attorney General's Office as well. If this issue is not resolved in my favor, I will sue them as well as bring this attention to the media's attention. There is account after account of this company changing customer's gas and energy service without their consent and then charging them double or triple the amount they were paying before the change.

Sincerely,

Review: A company sales person guaranteed me that his company could offer us always at a discount of 1-7% lower than [redacted] rates for the first six months. Instead we have been charged exponentially higher than [redacted] would have charged for the same gas and energy supply. The first month with this company they were charging us for just electric and were following their promise; however the second month was more than double [redacted]'s rate and the third month they have now charged us almost triple [redacted]'s rate. I was guaranteed that the prices would always be lower than [redacted], no matter the circumstances. After the second month, I contacted their customer service and the representative [redacted] was completely unhelpful and refused do anything. I have tried contacting their customer service several times since to no avail, they don't return or answer any phone calls.Desired Settlement: I want a reduction in the cost of the bills to reflect a 1-7% lower price than [redacted]'s rates for the month's of January and February for comparable service. I contacted [redacted] for the amounts they would've charged for comparable service in January and February. For January, [redacted] would've charged $131.70 for gas and $51.23 for electric compared to [redacted]'s $297.99 and $55.57 respectively. For February, [redacted] would've charged $147.07 for gas and $144.24 for electric compared to [redacted]'s $426.50 and $383.62 respectively. I want a refund for the overage charge for the month of January and a reduction in February's bill to reflect a 1-7% lower charge than what [redacted] would've charged. This is what I was promised and this is what I expect them to deliver.

Business

Response:

We have reached out to this customer and are in the process of working out a resolution

Review: I have been trying to contact their customer service department for two weeks. Over the past three months HIKO has excessively charged my PSEG account under a variable rate plan that I never agreed to. When I originally called and inquired as to the reason for my higher than normal bills, [redacted] (extension [redacted]) detailed that my account was listed as variable. I then asked for a copy of the contract stating that I agreed to this plan. HIKO has nothing with my signature on it nor can they produce a voice authorization proving that I agreed to a variable plan.

It appears that a salesman from their company signed me up without any authorization. I have been unable to discontinue my service with HIKO as my calls and emails go unanswered.Desired Settlement: Over the past three months I have been overcharged in the amount of $425.85. I want this amount returned to me as well as having my service with HIKO terminated immediately.

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted].

Sincerely,

Review: I opened my door to [redacted] a representative of then [redacted] now HIKO. He came into my home and sat with myself and my fiance rolled himself up some weed and explained to us that [redacted]/HIKO was a benefit program that was being offered in my area. he told me I would be saving money and I would not see any increases on my [redacted] bill. I would also at the end of the term receive a refund check on one of my higher bills. I then set up my automatic payments of $100 and paid both no mind for months. I receive a notice to turn of my electric and I was taken aback. I could have expected a low balance of any overages I may have missed over the months. But to my surprise the coned representatives tell me that my Supplier is charging me over 50% higher rates on my gas and electric. I called them, now that I am at risk of having my lights off...and they tell me there is nothing they can do. I spoke with a supervisor by the name of [redacted] @ ###-###-####. I explained to her my dilemma in tears asking her if there are any rebates, refund or assistance for customers in this situation. She NASTILY told me that my electric getting cut off isn't her problem and she doesnt know what I was told when I signed up but they do not give refunds, rebates, or anything like that. I then proceeded to ask her for her Manager because she didnt seem interested in assisting me...she then got very nasty with me and very condescending. I contunioulsy asked her for her supervisor and or manager while she refused to provide me with that information she also advised me that she was indeed going to disconnect my call. She then hung up on me, when I called back, she advised the woman [redacted] who I spoke to the second time that I was a caller, because duirng our phone conversations she too admit there are NO MANAGERS AVAILABLE. She then asked me for my name and number I tehn told her if she expected me to trust her after I trusted that this was a benefit program and got screwed and [redacted] the "supervisor" was very unprofessional, condescending, and not prepared to handle customers seeking guidance and/or assistance. I am a valued customer, seeing as though I have [redacted]n paying my bill monthly. This error, this issue it's beyond my control and I am not getting any help to clear it up.Desired Settlement: I would like that all charges from this company be removed from my [redacted] account/obligation. I was under the pretense that this was a BENEFIT PROGRAM...this [redacted] person also tried to hire my fiance to do the same job and then scammed him out of hours.

Business

Response:

The business has responded, please read below.

In regards to the complaint filed by [redacted], please see our position below.

This customer voluntarily chose to enroll in HIKO's variable rate service with no guaranteed savings for both her gas and electric supply. Upon enrolling with HIKO the customer must complete a third party verification, which specifically details the terms and conditions of HIKO's variable rate service.

The customer is also notified by mail from the utility explaining of the customers decision to change suppliers to HIKO. HIKO also sends customers a welcome packet with details about the variable rates, terms and conditions and other important information about the variable rate service they have chosen to participate in. The information also advises the customer that HIKO service can be canceled at any time without penalty.

Although HIKO only offers a variable rate service, we endeavor to keep our rates lower then the utility through out the course of the year. As stated in our terms and conditions our variable rate is determined by the cost, current market, supply and demand, and other determining factors to supply energy to our customers.

HIKO representatives spoke with this customer on two separate occasions recently to discuss her account, variable rates, terms and conditions of the enrollment and to cancel HIKO service at the customers request. The customer was instructed at that time to contact her utility company to clarify billing discrepancies and possible inaccurate meter readings.

The customers accounts have since [redacted]n canceled without penalty and have now returned to the utility for both gas and electric supply.

After reviewing customer’s complaint, terms of enrollment, and HIKO charges, we find that we have [redacted]n compliant with the terms of this enrollment. Unfortunately there is nothing further we can do for this customer at this time.

If you have any further questions or concerns please feel free to contact HIKO customer service at ###-###-####.

Review: HIKO advertised that my bill would be lower than what I was currently paying PSE&G if I were to switch over to them. My 1st bill was c heaper like they promised, however, the bill afterwards was almost double of what I normally pay. I called them and informed them that I no longer wanted there service. When I received the following months bill I noticed that they only took off Electricity not Gas as I had requested for them too do. I have been calling them ###-###-#### non stop and have not been able to get anyone on the line now. They provide you with the time they open and then state that their representatives are busy and to leave a message, however, the mailbox is full and a message can not be left. I called my public service provider who informed me that I am obligated by HIKO to have them for an additional 2 months after I cancelled my service with them. This was NEVER explained by a HIKO representative at all and now I am unable to pay this astronomical and will have to do so for an additional 2 months. They sell you with the fact that they are cheaper than what you are currently paying, however, they fail to tell you that the only bill that will be cheaper is your first bill and every bill afterwards will send you to the poor house or be in jeopardy of having your service cut off. This is completely unfair and the fact that I have not been able to get in contact with anyone for several days sounds very fishy. This isn't just for one account, it is for 2 additional accounts as I own houses and the bills are in my name. This has become a financial burden for me and I was under the assumption that I would be saving money not spending more.Desired Settlement: I would like a refund of the 2 months that I now have to pay because HIKO did not inform me that I would be paying close to double the amount I was used too and also because when I was able to speak with someone when I cancelled they never informed me that I was obligated to stay an additional 2 months after I cancel. I did not plan for this when I was doing my monthly bills and am completely caught off guard. And also to NOT be able to get in contact with them after my conversation about cancelling really bothers me. I had to get this information from my service provider which is unprofessional. If I am unable to be compensated for the 2 months at least 1 months so that I can go back to my regular provider and pay them.

Consumer

Response:

At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted].

Sincerely,