Holiday Travel Of America

Hello, We are in receipt of the client's complaint with the Revdex.com in regards to her Las Vegas trip with airfare We have contacted the client and informed them that we are going to reinstate her certificate Client is aware that if she misses any of the deadlines according to the terms and conditions, the offer will be voided again If I can answer any further questions, please do not hesitate to contact me Warm Regards, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello, We have been in contact with client re: their complaint with the Revdex.com A date of 11/15/has been agreed on to travel and they will receive their tickets and hotel reservation 3-days prior to their date for voucher [redacted] If I can answer any questions, please feel free to contact me.Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

We are in receipt of clients complaint and have been in contact with them At their request their refund was processed and mailed on 9/12/ We have also offered them nights of complimentary accommodations to Las Vegas If I can answer any further questions, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello We are in receipt of the of the client's complaint with the Revdex.com in regards to her Anaheim stay accompanied with adult tickets to Disneyland We are currently working with the client on finding a guaranteed date that works for the client Once we have agreed on a guaranteed date, client will be notified of when she can expect to receive a confirmation closer to the travel date If I can answer any further questions, please do not hesitate to contact me Warm Regards, [redacted] Customer Service Manager Holiday Travel Of America [redacted] ***

Hello, We are in receipt of clients complaint re: his travel date We have been in contact with him and he has agreed to a travel date of 6/7/and advised he would receive confirmation closer to his date If I can answer any questions please feel free to contact me.Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

We are in receipt of clients complaintWe were in contact with them and are booking them for 5/5// Paperwork was emailed to him to sign and return to us If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello, I won trips to Hawaii & one to palm springs & gift cards total $100- at a book eventI was asked to give two dates & I paid $25- for of them It has been more than a year & I never received the trips as promised They kept saying the dates were not available I e-mailed & I called several timesWe sat there during a demonstration for over hours & we were even considering getting the time share but at the time we were not able to I didn't even receive the gift cards I kept getting the round around & I kept requesting time off from work to do this Is there any way someone can give me advice as to what to do? ( [redacted] )

We have received clients complaint # [redacted] with the Revdex.com We have been in touch with her today and agreed on dates for of her trip requests If I can answer any further questions please feel free to contact meThank you, [redacted] Holiday Travel of America [redacted]

We are in receipt of clients complaint with the Revdex.com and a travel date has been agreed on for 5/17/ Client will receive confirmation days prior to travel If we can answer any further questions, please feel free to contact us Thank you, [redacted] Customer Service Manager [redacted]

We are in receipt of clients complaint with the Revdex.com We have been in contact with them and explained the Promotional Travel process and a travel date of 3/17/has been agreed on and he has been advised he will receive final confirmation 3-days prior to the travel date If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello, We received clients request for refund on 1/1/and it has been processed and will take business days to mail If you have any questions, please contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Lake Tahoe We have agreed on a travel date and she will be going to Lake Tahoe on 04/25/ Client understands that final paperwork will be sent to her closer to her travel date If I can answer any further questions, please feel free to contact me Warm Regards, [redacted] Customer Service Manager [redacted] ***

Hello, We have spoken to [redacted] and a travel dates has been agreed for 10/7/Paperwork has been sent to him to complete and we have received it back completeHe will receive confirmation closer to his date as he understands If you have any further questions, please contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***

Hello, we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Honolulu We have agreed on a confirmed travel date and the client will be going to Honolulu on 03/10/ Client understands that the final paperwork will be sent to them closer to the travel date If I can answer any further questions, please feel free to contact me Warm Regards, [redacted] Customer Service Manager [redacted] ***

We are in receipt of clients complaint with the Revdex.com The client did not complete the validation of the offer by mailing in their dates/deposit within the deadline and contacted us months after it was due They were advised it was void They then contacted us months later with a threat that if we don't reinstate it, they will go to the Revdex.com We contacted the distributor they received the voucher from and they advised us they will mail them a new voucher If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager [redacted]

Hello, Client came into HTOA office on 5/20//and picked up her confirmation for San Diego for 6/5/ If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America

On February 28th Ms [redacted] was advised that we would contact her no less than days prior to her request date of June 14th On 4/25, 6/12, 6/19, 7/and 7/voice mails were left for Ms [redacted] with no return call by reservation agents as well as Customer Service Supervisor I do not show that we have received any voicemails or emails and she has a date for 9/14/processing and will be notified no less than days prior to her date If I can answer any questions, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America 760/431-ext***

We are in receipt of clients complaint with the Revdex.com re: the validation of the promotional travel offer While I appreciate his concerns about the terms and conditions of our offer and that he would like us to change them, all voucher holders must follow these terms We have since spoken to him and have reached resolution and we have validated his offerWe mailed out his acknowledgement letter to him which requests his dates/deposit and must be returned no later than 4/17/or the offer will stay void which he was advised of this on 3/26/when he spoke with customer service If you have any questions, please feel free to contact me Thank you, [redacted] Holiday Travel of America [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] Thank you I am certain I would not have received this date without your intervention Many, many thanks, [redacted]

Per clients request for a refund on 9-16-2014, both have been processed and mailed on: 9/26/3:40:PM Refund $# [redacted] 9/26/3:38:PM Refund $ # [redacted] If you have any further questions, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***