Holiday Travel Of America

Hello,
We have been in contact with client re: their complaint with the Revdex.com.   A date of 11/15/2015 has been agreed on to travel and they  will receive their tickets and hotel reservation 3-5 days prior to their date for voucher [redacted].   If I can answer any...

questions, please feel free to contact me.Thank you,
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Thank you.  I am certain I would not have received this date without your intervention.  Many, many thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept this business resolution until they have sent us our tickets.  We've emailed them and called them w/ no support until I filed the complaint.  The voucher number is below: [redacted]. I want to keep this complaint open until it is fully resolved and we get our plane tickets.   
Thank you for your help,
[redacted]

Hello, we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Honolulu.  We have agreed on a confirmed travel date and the client will be going to Honolulu on 03/10/2015.  Client understands that the final paperwork will be sent to them...

closer to the travel date.  If I can answer any further questions, please feel free to contact me. 
Warm Regards,
[redacted]
Customer Service Manager
[redacted]

Hello,
We have been in contact with [redacted] and have agreed to a travel date of 4/20/2015 and she understands that she will not be booked until closer to her date.  She also understands that she can ask the booking agent about travelling on the weekend at the...

time of booking and it is based on space availability.   We have also sent her a $50.00 [redacted] card although we had not promised this to her.  If you have any questions, please feel free to contact me.
Thank you,
 
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

Hello,  We are in receipt of clients complaint with the Revdex.com regarding their promotional travel voucher.  We have attempted to contact them by phone 4 times calling both numbers we have on file as well as sending them an email.  We left voice mails to contact us and have yet to...

receive a call back or response to our email.  They had provided 2 dates that were not available and has 2 dates processing in April. 
Promotional travel is based on a  first come first served basis.  They will be contacted no less than 21 days prior to their date to advise them if their April dates are available.  They are more than welcome to contact us to discuss how promotional travel works and  if I can answer any further questions, please feel free to contact me.
Thanks,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello, 
We are in receipt of clients complaint to the Revdex.com # [redacted]  We have been in  contact with [redacted] and a date for travel has been agreed on.  He has returned all required paperwork needed for travel and he will receive the final confirmation 5-7 days...

prior to his travel date via email.  If I can answer any further questions, please feel free to contact me.Thank you,
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of the complaint the client sent to Revdex.com. 
We do not conduct any timeshare presentations and have no control over how long it took.  On 9/7 client called in to check on her first request date of 10/26/2016.  She was advised it was...

not avail and her 2nd date is processing.  She was also advised if the 2nd date was not available her voucher would expire.   The promotional travel process was explained to her and she advised the agent that she understands. 
Unfortunately her November date was not available and she requested a refund on 10/5/2016 which is in process and advised to allow 14-21 business days to process.  This voided out the offer. If I can answer any further questions, please feel free to contact me.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

On February 28th Ms. [redacted] was advised that we would contact her no less than 21 days prior to her request date of June 14th.    On 4/25, 6/12, 6/19, 7/3 and 7/15 voice mails were left for Ms. [redacted] with no return call by reservation agents as well as Customer Service...

Supervisor.  I do not show that we have received any voicemails or emails and she has a date for 9/14/2014 processing and will be notified no less than 21 days prior to her date.   If I can answer any questions, please feel free to contact me. 
 
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
760/431-8600 ext. [redacted]

Hello,
We are in receipt of clients complaint re: his travel date.  We have been in contact with him and he has agreed to a travel date of 6/7/2015 and advised he would receive confirmation closer to his date.  If I can answer any questions please feel free to contact...

me.Thank you,
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

Date Sent: 4/23/2014 12:28:40 PM
Arial, Helvetica, sans-serif;">Hello,
We are in receipt of client's complaint with the Revdex.com.  We have spoken to him and explained the Promotional travel process and explained that the refund he received of $25.00 is for the taxes for the hotel which he advised foregoing and only wants Disney tickets. The $25.00 that he was not refunded is the processing fee that we have retained.   He provided new dates for the Disney tickets and they are now processing.  If I can answer any questions, please feel free to contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com re: the validation of the promotional travel offer.  While I appreciate his concerns about the terms and conditions of our offer and that he would like us to change them, all voucher holders must follow these terms.  We have since...

spoken to him and have reached resolution and we have validated his offer. We mailed out his acknowledgement letter  to him which requests his dates/deposit and must be returned no later than 4/17/2014 or the offer will stay void which he was advised of this on 3/26/2014 when he spoke with customer service.   If you have any questions, please feel free to contact me.
Thank you,
[redacted]
Holiday Travel of America
[redacted]

The WORST experience EVER!!!!! Those company is basically a scam and will not provide to you what they are supposed to. They blatantly misrepresent what they offer and their customer service are the rudest I have dealt with (Jennifer and Nuvia)!!! I attended a 2 hour time share presentation in May or June and was promised a 2 night hotel stay with a day of theme park tickets of my choice. After giving 3 possible dates they took my 3rd date and started "processing" the request. This after I sent in my $25 of course. Then I get a call 3 weeks before my trip and they say it's not available, so offer me a date 2 weeks after that where they did have availability or "inventory." Meanwhile I'm waiting for my tickets and nothing shows up and it's a week before my planned trip! So I start calling on Monday, remain on hold for 20 minutes, am finally transferred all over, and leave 3 messages for people, of which I get no call. Finally it's Friday (supposed to have my stay on Sunday) and no tickets or call back so I call AGAIN and I'm livid at this point! Supervisor finally tells me that there is no inventory and I can try for dates in December!!!! Really? This is asanine! I finally said just give me the Legoland tickets and she said no at first that they couldn't do that but then probably realized that they win in that scenario since they don't have to find me a hotel now. What a joke!!! I'll never do any of those timeshare things again because they're all a sham and severely misrepresent what they will provide!!!!

Hello,
We received clients request for refund on 1/1/2015 and it has been processed and will take 14 business days to mail.   If you have any questions, please contact me.
Thank you,[redacted]Customer Service Manager
Holiday Travel of...

America
[redacted]</

Hello, We have spoken to [redacted] and a travel dates has been agreed for 10/7/2014 . Paperwork has been sent to him to complete and we have received it back complete. He will receive confirmation closer to his date as he understands.  If you have any further questions, please...

contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com.  He has been contacted and a date for travel has been agreed on.   He will be travelling  on 9/20/2016 and will receive confirmation with E-ticket and hotel information 3-5 days prior to his travel providing he...

returns necessary documents to us.  If I can answer any further questions, please feel free to contact me.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello, I won 2 trips 1 to Hawaii & one to palm springs & 2 gift cards total $100- at a book event. I was asked to give two dates & I paid $25- for 1 of them. It has been more than a year & I never received the trips as promised. They kept saying the dates were not available. I e-mailed & I called several times. We sat there during a demonstration for over 2 hours & we were even considering getting the time share but at the time we were not able to. I didn't even receive the gift cards. I kept getting the round around & I kept requesting time off from work to do this. Is there any way someone can give me advice as to what to do? ([redacted])

Do not waste your time, I have been waiting for my so called "free" trip since August of 2014 yes you read that correctly as of 2014!!!! Me and my partner had completed the timeshare meeting and choose the 3 night stay at Lake Tahoe trip which has not happened as of this date. I have submitted three extensions with several choice dates and still they have not honored their promise yet they come up with excuses that they are fully booked yet they offer the package if I am willing to complete another timeshare meeting???? How convenient???
Look Holiday Travel of America, honor your promise, you took my time and money as I was required to pay the $40 hotel tax fee which you had no issue in cashing my check yet I haven’t even received my trip. My voucher number is LWCC192005, feel free to call me as I have left numerous messages and have not heard back!!!

We have received clients complaint with the Revdex.com and their date of 2/5/2016 will be confirmed and will receive final confirmation closer to their travel date.   If I can answer any further questions, please feel free to contact me.
[redacted]
Customer...

Service ManagerHoliday Travel of America
[redacted]

Hello we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Lake Tahoe.  We have agreed on a travel date and she will be going to Lake Tahoe on 04/25/2015.  Client understands that final paperwork will be sent to her closer to her travel...

date.  If I can answer any further questions, please feel free to contact me.   
Warm Regards,
[redacted]
Customer Service Manager
[redacted]