Holiday Travel Of America

Per clients request for a refund on 9-16-2014, both have been processed and mailed on:
9/26/2014 3:40:11 PM  Refund     $25 #[redacted]
9/26/2014 3:38:44 PM  Refund     $35  #[redacted]
If you have any further questions, please...

feel free to contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel  of America
[redacted]

We are in receipt of clients complaint with the Revdex.com re: validation.  All terms and conditions are clearly stated on the voucher and the portion they retain states" If you do not receive the letter within 14 days to contact us to prevent the offer from becoming void.  We were never...

contacted that they did not receive their letter.  I will in good faith reinstate this offer and will send another letter to them this week which requests their tax deposit and dates  and must be returned within 21 days from the date of the letter.  It is their responsibility to contact us if they do not receive the letter.   They must meet any deadlines moving forward and if not, the offer will remain void.  If I can answer any further questions, please feel free to contact me.
Thanks,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com and a travel date has been agreed on for 5/17/2016.   Client will receive confirmation 5 days prior to travel.  If we can answer any further questions, please feel free to contact us.
Thank you,
[redacted]...

Customer Service Manager
[redacted]

In late July 2014, my husband and I purchased a Holiday Passports Platinum Edition vacation package. A few days later, we called the phone number that was provided to us to schedule for an upcoming trip. The phone number provided was 760-431-8600. We called several times throughout the day and every time received a voicemail stating that the office is now closed, and business hours are Monday through Friday from 8:00am until 5:00pm. They then ask you to call back during business hours, which we have been doing. I then called the two phone numbers of representatives that were given to us on a card on the day that we made our purchase. I got a voicemail on both phone numbers. On one of the voicemails, I was asked to leave a phone number, account number, and the reason for my call, and was told that someone would get in touch with me within one business day. It has been a very frustrating experience dealing with this company, as it's very hard to get anyone on the phone to answer questions. With the amount of money that we spent for the package, we expected to get superior service. I would never recommend this company to any of my friends or family. We are still waiting to get someone with the company to help us.

We are in receipt of clients complaint with the Revdex.com.   Unfortunately their first set of dates were not available and they were advised by letter  dated 9/16 which is 24 days prior to the first request date.   Promotional Travel was explained to him and he did...

not want to provide new dates  and as they stated in their complaint, they requested a refund on 9/23/2015 which is in process and will be mailed next week as can take up to 21 business days.   By requesting a refund, this voids out their offer. If I can answer any further questions, please feel free to contact me.
Thank you,
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint and have been in contact with them.  At their request their refund  was processed and mailed on 9/12/2014.  We have also offered them 2 nights of complimentary accommodations to Las Vegas.  If I can answer any further questions, please...

feel free to contact me.
Thank you,
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of the clients email with the Revdex.com.  We recently spoke with [redacted] and found that she was unaware of the process when it comes to promotional travel.  We have...

explained the entire process to her and she now understands fully on how the promotional travel process works. In addition, I would like to clarify that it  states in the details of participation that additional nights start at $79 per night and the terms also state that extended airfare will cost approximately $99 per person.   [redacted] has submitted more request dates to process and will be communicating directly with a supervisor to obtain updates on her travel voucher.  If there are any more questions, please feel free to contact me.
Warm Regards,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of Ms. [redacted]'s complaint with the Revdex.com and have been in touch with her to discuss her  complaint.    Although her previous dates were not available Ms. [redacted] will be travelling on 1/13/2015.  If I can answer any further questions, please...

contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
760/431-8600 ext. [redacted]

We are in receipt of clients complaint. We were in contact with them and are booking them for 5/5//2015.  Paperwork was emailed to him to sign and return to us.  If I can answer any further questions, please feel free to contact me.
 
[redacted]
Customer...

Service Manager
Holiday Travel of America
[redacted]

Hello,
We are in receipt of clients complaint with the Revdex.com.  We have contacted her and a date has been reached to book her to Hawaii of 4/28.2015.  Paperwork has been emailed to her to complete and return back to us and she  will receive her final confirmation 5-7 days prior...

to her travel date.  Please feel free to contact me if you have any further questions.Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello,
We are in receipt of the client's complaint with the Revdex.com in regards to her Las Vegas trip with airfare.  We have contacted the client and informed them that we are going to reinstate her certificate.  Client is aware that if she misses any of the deadlines according to the...

terms and conditions, the offer will be voided again.  If I can answer any further questions, please do not hesitate to contact me. 
Warm Regards,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com.   We have been in contact with them and explained the Promotional Travel process and a travel date of 3/17/2016 has been agreed on and he has been advised he will receive final confirmation 3-5 days prior to the travel date. ...

  If I can answer any further questions, please feel free to contact me. 
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello.
We are in receipt of the of the client's complaint with the Revdex.com in regards to her Anaheim stay accompanied with 2 adult tickets to Disneyland.  We are currently working with the client on finding a guaranteed date that works for the client.  Once we have agreed...

on a guaranteed date, client will be notified of when she can expect to receive a confirmation closer to the travel date.  If I can answer any further questions, please do not hesitate to contact me. 
Warm Regards,
[redacted]
Customer Service Manager
Holiday Travel Of America
[redacted]

I received a letter one month before departure informing me the two dates I had selected a year ago would not be honored. I called C.S. and asked them for good dates so I wouldn't receive another letter. The lady told me she couldn't do that because the business works if promotions and if there are enough clients for a date I select then my trip would be approved. I told her I was patient and flexible (waited 1 year) as stated in their letter, and they should be able to provide some dates for guarantee travel. She rudely told me I don't have to proceed with submitting my voucher for the trip. I asked for another representative , she said she was the only one. DO NOT DO BUSINESS WITH HOLIDAY TRAVEL. THEY WILL NOT WORK WITH YOU NOR CARE TO promote their business. THEY DON'T CARE ABOUT PEOPLE OR RETAINING CUSTOMERS!

We are in receipt of clients concern with the Revdex.com and in good faith extended their voucher expiration by 6 months. The process has been explained to her and she understands she must stay on top of her date requests. If you have any questions, please feel free to contact me.
[redacted]...

[redacted]
Customer Service Manager [redacted]

Hello,
Client came into HTOA office on 5/20//2016 and picked up her confirmation for San Diego for 6/5/2016.  If I can answer any further questions, please feel free to contact me.
[redacted]Customer...

Service Manager
Holiday Travel of America

Hello,
We are in receipt of clients complaint and had contacted them to resolve.  A date has been agreed on for 12/16/2014 and they will be receiving their hotel reservation and Disney tickets for this date.  If there is anything else we can answer, please feel free to contact...

me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com re: the Hawaii promotion they received on 6/1/2013.  To clarify, we do not hold presentations, we are the fulfillment company for these promotions, Ms. [redacted] received this promotion less than a year ago  in June and started the...

process of sending in the required tax deposit and request dates which we received in July.  The dates she provided unfortunately were not available.  A date was agreed on, they were booked and confirmed for travel on 2/25/2014. 
On or about 2/10/2014 she called to cancel their confirmed reservation.  The documents she signed state there are no cancellations or refunds (see attached) and it voids out the offer.   Due to the nature of her cancellation we were able to work with the supplier and get her a credit (less penalties we paid) as well as a credit for the hotel which we have refunded to her and was mailed on 3/27/2014.
If I can answer any further questions, please feel free to contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have received clients complaint # [redacted] with the Revdex.com.   We have been in touch with her today and agreed on dates for 2 of her 3 trip requests.  If I can answer any further questions please feel free to contact me.
Thank you,
[redacted]Holiday Travel of...

America[redacted]