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PNC Bank, N.Aresponded to Ms*** *** on April 27, and considers the matter addressed

On Fri, Nov 4, at 7:AM, *** *** * ***> wrote:PNC responded to the customer on 10-28- Please update the complaint Deborah S*Executive Client Relations Quality AnalystPNC BankSmithfield StreetPittsburgh, PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
PNC emailed me weeks ago I responded the same day and have yet to have an emailed responseSince then PNC not only deposited a legitmate check and later deducted the same amount for a second time from my balance.PNC needs to email me a resolutionPNC needs to d
Regards,
*** *

PNC Bank, N.Aresponded to *** *** on July 13, 2017, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

PNC Bank, N.Aresponded to *** ***) on (1/28/16), and considers this matter addressed

To Whom It May Concern:
PNC Bank, N.Aresponded to Mr*** *** on October 27, 2015, and considers this matter addressed
Thank you,
Andrea L***

PNC Bank, N.Aresponded to *** *** on November 29, 2017, and considers this matter addressed

April 24, 2018*** *** *** *** *** *** *** ** ***Re: Revdex.com Case Number ***Dear Ms***:This is in response to your complaint filed on February 9, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”)
SmarMccess Prepaid Visa card (“Card”) ending in XXXXI attempted to contact you by telephone on February and 14, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.On February and 4, 2018, PNC received two (2) disputes from you alleging twelve (12) unauthorized transactions (listed below) totaling $XXX.XX that posted to your Card on February and February 3, 2018.$XX.XX from RACK ROOM SHOES #posted on February 2, $XXX.XX from WAL-MART #posted on February 2, $XXX.XX from WM SUPERCENTER posted on February 2, $XXX.XX from WM SUPERCENTER posted on February 2, $XXX.XX from WAL-MART #posted on February 2, $ XXX.XX from WM SUPERCENTER posted on February 2, $ XX.XX from WALGREENS #posted on February 3, $ XXX.XX from WALGREEENS #posted on February 3, $ XX.XX from DEERFIELD U-GAS posted on February 3, $ XX.XX from PUBLIX #posted on February 3, $ X.XX from 7-ELEVEN posted on February 3, $ X.XX from 7-ELEVEN posted on February 3, 2018Upon receipt of these disputes, we began an investigation into the disputed transactions, which included a review of your account history, as well as the locations and amounts of the transactions in questionIn addition, your PNC SmartAccess card ending in XXXX was closed on February 2, and a new PNC SmartAccess card ending in XXXX was mailed to you on February 2, 2018.During our investigation into the disputed transactions, PNC identified several undisputed transactions for similar amounts conducted at the same merchants as the disputed transactionsAs a result, on February 7, 2018, based on the information available to us at that time, PNC denied your disputes and written notification of this decision was mailed to your address of record.On February 12, 2018, you contacted PNC alleging the same twelve (12) unauthorized transactions referenced above, and PNC re-opened its investigation into the previously disputed transactions, which included a review of your account history as well as the locations and amounts of the transactions in questionOn February 12, 2018, based on the information available to us at that time, PNC denied your disputes for the same reason as stated above and written notification of this decision was mailed to you.Upon further review of the additional information provided within your complaint, PNC re-opened its investigation into the previously disputed twelve (12) transactions referenced aboveOn February 13, 2018, based on the results of our investigation, PNC finalized your disputes and final credit in the amount of $XXX.XX was issued to your PNC SmartAccess card ending in XXXX and written notification of this was mailed to youA review of our records confirms that between February and 23, 2018, these funds were used for purchases which are detailed within your transaction history.In your complaint you expressed concern regarding a block on your PNC SmartAccess card ending in XXXXA review of our records confirms that on February 6, 2018, PNC received a call from you inquiring about the status of your disputesAt this time, a block was placed on the card ending in XXXX due to your claim of multiple callers attempting to access your card.On February 6, and 13, 2018, you were advised to visit your nearest PNC Branch with appropriate identification to confirm your identity in order for PNC to remove the block on your card ending in XXXXOur records indicate that on February 14, 2018, you visited a PNC Branch and we were able to confirm your identityAt this time the block was removed and the card ending in XXXX was activated and available for useMy review of our records confirms that as of the date of this letter your PNC SmartAccess card ending in XXXX has a XX balance and remains open and active for your use.Thank you for allowing me to clarify PNC's position in this matterIf you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX, extension XXX-XXX-XXXXI am available Monday through Friday from 8:am to 5:pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

JPL Resolved issue on

PNC Bank, N.Aresponded to *** *** on 6-7-via email and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on December 5, 2017, and considers this matter addressed

On Tue, Oct 4, at 3:PM, *** *** * ***> wrote:Hi ***, Can you please update this case to reflect our response as follows: PNC Bank, N.Aresponded to Mr*** on October 4, 2016, and considers this matter addressed. Thank
you,Ann Ann * ***Assistant Vice President Client Relations ManagerExecutive Client Relations

Good morning, Please update the status of the above casePNC Bank, N.Aresponded to *** *** on 5-4-17, and considers this matter addressed. Thank you, Rachel M***Executive Client Relations Officer

PNC responded to the customer on December 22,and considers the issue addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
PNC is has requested marketing data/lists from credit
reporting companies using PNC prescreened “marketing criteria” as a basis for that
marketing data/lists. PNC then uses that prescreened marketing data,
which contains consumer names, addresses, and other data, to compile marketing
offers and send PNC those marketing offers to the names and addresses on the very
list that PNC requested from the credit reporting agency in the first place When a consumer contacts PNC, objects to
receiving those offers, and requests to be removed from PNC’s marketing list; THEN
PNC IS OBLIGAGED TO COMPLY AND REMOVE THE CONSUMER FROM PNC’s MARKETING LIST
Regards,
* ***

PNC Bank, N.Aresponded to *** *** on May 10, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on August 25, 2016, and considers this matter addressed

JM 2/21/PNC Bank, N.Aresponded to * * *** on February 21, 2018 via phone and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***