Home Satellite

I checked my bank account this afternoon to see that a "reverse loan payment" of $was posted to my savings accountKim C*** called me a short while later to say that this amount is the total of all offsets taken from my savings from all of plus the one offset that was taken out in February of The most recent statements for all accounts on my virtual wallet have only my name on them

PNC Bank, N.Aresponded to *** *** on July 7, 2016, and considers this matter addressed

July 18, 2016- PNC Bank, N.Aresponded to *** * *** on July 18, 2016, and considers this matter addressed. Thank you, Meghan J***

PNC responded directly to Ms*** * *** on December 21, 2015, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 6/20/16, I spoke with Megan J*** (Executive Client Relations) P.N.CBankShe indicated that the amount of $they deducted from my credit card balance due to the dispute was going to be finalAccording to a letter I received from P.N.C dispute department indicates on 6/09/2016, they issued a temporary credit and once the investigation is completed, I will be notified of their decisionThis is the only letter I recieved in reference to this disputeTherefore, I am not satisfied with their decisionThanks *** ***

PNC Bank, N.Aresponded to *** *** on July 8, 2016, and consider this matter addressedThank you

PNC Bank, N.Aresponded to *** *** on January 9, 2017, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am faxing the
release today. PNC has contacted me via email and mail to discuss via phone call but I explained that since I have been misinformed too often I will only participate in written communication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I called PNC today at 2:PM and spoke to Kim C***I told her that I was to offer confirmation that my mother never made any withdrawals on the account after she signed the signature card by another representativeC*** told me that this was not the case and that she (C***) had to do extra research to establish this factUpon establishment C*** told me that she would submit the request for reimbursement for all pre-authorized debits taken as offset for my mother's line of credit today and that I would receive my refund of $into my savings account one week from today at maximumThis credit should appear in my Virtual Wallet and I should receive a phone call from her when the request is completed

PNC responded to *** *** on January 23, 2018, and considers the matter addressed. Thank you.January 23, 2018*** *** *** *** *** *** *** *** *** ** ***RE: Revdex.com Case Number ***Dear Mr***:Please allow me to respond to your written correspondence received on December 4, 2017, addressed to the Revdex.com, regarding the PNC Bank, National Association Home Equity Line of Credit ending in XXXX (the “Line”)I appreciate the opportunity to address your concerns.In your complaint, you stated that PNC did not send you monthly statements for the LineYou claim that as you did not receive the statements, you were unaware that monthly payments were not being satisfiedYou stated that you formerly requested to be contacted if payments to the Line were late and spoke to a PNC branch employee who told you that she would add a notation to your account to contact you if any payments were lateYou requested that as XXXXXXXX was responsible for your mother's finances, PNC remove any delinquent reporting from your credit report and apply them to XXXXXXXX reportPNC denies any wrongdoing.As an initial matter, our records indicate that the Line was opened in your mother's name, XXXXXXXXXX, with you as a Co-Borrower on XXXXXXXAccording to the enclosed Home Equity Line of Credit Agreement and Promissory Note (the “Agreement”), you signed and agreed to the terms of the Agreement, which does make you responsible for ensuring the minimum monthly payment obligation is met.As it relates to your conversation with the PNC employee at PNC's West Allis Branch located at WGreenfield Avenue, West Allis, WI 53214, our review determined that at the time you spoke with the PNC employee, the Line was already delinquent and that you wanted to know why you were not being informed about the status of the LineAt that time, she informed you that your Line notices were being sent to your mother's address.As a Co-Borrower, you may request to receive the Line's monthly statements instead of the Borrower, if desiredHowever, only one statement will be generated per month for the LineDuplicate statements are not an option that is available so that each Borrower would receive a monthly statement of their ownAs a Co-Borrower, you also have options such as PNC's Online Banking, to view the Line and its payment historyYou also are able to set up automatic payments to ensure the monthly payment is being made.As the Line was past due several times throughout the life of the Line, separate correspondence was sent in the name of each Borrower to the address on record for the LineEither Borrower is able to update the mailing address on the LineAs you did not change the mailing address, the correspondence that was sent in your name was sent to the address of recordAs PNC did not err in this matter, we respectfully decline your request to change the reporting to the consumer reporting agencies.To further discuss available options or to set up payment arrangements, our Loan Servicing Department can be reached at XXXXXXXXXX, Monday through Thursday, 8:00am to 9:00pm and Friday, 8:00am to 5:00pm.If you have any further questions regarding this issue, please feel free to contact me at XXXXXXXXXX, my extension is XXXXXXXXXX and I am available Monday through Friday, 8:00am to 5:00pm, Eastern Standard Time.Sincerely,XXXXXXXXXXXXXXXXXXXX Executive Client Relations PNC Bank N.A.PNC Reference Number XXXXXXXXXXX

October 5, 2015PNC Bank, NA responded to *** *** on September and October 2, 2015, and considers this matter addressed.Thank you,ACBPNC Bank

PNC Bank, N.Aresponded to Ms*** on August 26, 2015, and considers this matter addressed

JME 10-21-PNC Bank, N.Aresponded to *** *** on October 21, 2016, and considers this matter addressed

On Thu, Jul 21, at 1:PM, wrote:Hey ***PNC Bank, N.Aresponded to *** *** *n July 21, 2016, and considers this matter addressed.Sincerely,Andrea C***Bank OfficerExecutive Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear belowI was contacted by a representative, I paid an amount they paid out on my behalf. All fees were reversed and I was ensured this morning that the account was finally closed. However, I was told they would reimburse the fees charged to me each time the payment was returned. I have not yet received that payment. The issue is not resolved until that payment is received.
Regards,
** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
PNC is a company that received bailout money of $billion dollars back in *** and still has a $Million open balance (as of 10-21-2015) I have lived with my student loans in collections for over a year now, paying on time for months straight However when I ask them to start servicing a loan that they placed in collection, and remove it from collections, they denied my request After visiting with them twice, they stated IF it was a Federal Student Loan that they could fulfill my request I just want to get my credit score down to a point where I can buy a house, and having a $5,loan in collections doesn't help me whatsoever.So let me get this figured out logically, this huge bank that received $billion dollars from our Federal Government, and still has an outstanding balance of $Million has the nerve to tell me that IF THEY need bailed out then everything is business as usual However, my request isn't to be bailed out but simply take the loan back and get it out of collections I wasn't asking to be bailed out because I want to pay the money back that I owe I will finish paying off my loan in collections, and will never do business with PNC bank again I pray that PNC Bank pays back the money that they owe to the Federal Government too, because if they are denying a logical request from a customer then I hope they are a better customer to the Government that bailed them out, than they have been to me God Bless the USA
Regards,
*** ***

January 24, 2017PNC Bank, N.Aresponded to *** *** on January 24, 2017, and considers this matter addressed.Thank you,ACB

PNC Bank, N.Aresponded to Mr*** on March and April 10, 2017, and considers this matter addressed