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November 8, 2017*** * ***
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*** ** ***Re: Revdex.com Case Number ***Dear Mr***:This is in response to your complaint filed on September 6, 2017, with the Revdex.com regarding an external transfer made to your PNC Bank, National
Association (“PNC”) Performance Select Checking account ending in *** (the “Account”)I appreciate the opportunity to address your concerns.In your complaint you stated that on September 2, 2017, your son submitted a transfer in the amount of $through PNC’s Popmoney external transfer service (the “Transfer”)You continued to state that Popmoney is not a PNC product and that, while you agree that it was disclosed that it can take three (3) business days to transfer using this service, you feel that since it is an internal PNC transfer it should occur immediatelyYou assert that the Popmoney feature is a fraud and that PNC is holding the money for a profitYou demanded a total of $be deposited into your Account immediately, with $being the amount of the transfer and the additional $being a request for compensation for the time it took to processPNC denies that any fraud or wrongdoing occurred.PNC’s Online Banking: User Guide (“User Guide”), which is part of in PNC’s Online Banking Service Agreement (“Service Agreement”) available at www.pnc.com, under “Transfer of Funds” provides information regarding internal and external transfersWe disclose in the “Schedule an External Transfer” section that external transfers take three (3) business days to complete, beginning the business day after the transfer is completedA table detailing funds availability is located within the “Schedule an External Transfer” tab, and can be reviewed online.While a Popmoney transfer may occur from one PNC account to another PNC account, it is still considered an external transfer and is processed in accordance with PNC’s External Transfer guidelines.Also, located in the Service Agreement is a description of the External Transfer service offered by PNC which states that PNC’s External Transfer Service via online banking is offered by PNC bank and the third-party company, CashEdge IncFurther, it states that the External T ransfer service offered by PNC and CashEdge Inc, “allows you to transfer funds to or from your Eligible Accounts held at PNC and most other accounts held by you at other U.Sfinancial institutionsThe Service also includes the optional capability to electronically ‘Send Money’ to friends, family and other associates with banking accounts held at PNC Bank or other U.Sfinancial institutionsYou do not have to be an owner of the account to which you are sending money using the ‘Send Money’ feature.” Enclosed for your reference is a copy of the Service Agreement.PNC reviewed your assertions regarding this matter and determined that, in accordance with our External Transfer guidelines, the above referenced transfer was credited to your Account appropriatelyOur records indicate that on Friday, September 1, 2017, a Popmoney transfer was initiated to be received by your AccountPursuant to the External Transfer guidelines, the funds were available in your Account on Thursday, September 7, 2017, which was the third business day after the Transfer was initiatedDue to a federal holiday, which is not considered a business day, the transfer appropriately took one additional day.No bank error occurred in the processing of the Popmoney transfer, therefore PNC respectfully declines your request for compensation in the amount of $100.00.PNC does offer additional options for making transfers between PNC accounts, some of which provide immediate access to fundsTo discuss these additional options, please contact our Customer Care Center at *** or your local branch.Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions regarding this issue, please feel free to contact me directly at BHIBI am available Monday through Friday from 8:AM to 4:PM, Eastern Time.Sincerely,Executive Client Relations PNC Reference Number

PNC Bank, N.Aresponded to *** *** on December 29, 2015, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC Bank, N.Aresponded to *** *** on June 8, 2018, via phone and considers this matter addressed

On Tue, Dec 6, at 1:PM, *** *** ***> wrote:Hello ***We sincerely apologize for the delay on the case referenced aboveCould you please update your records for the case with the following response? PNC Bank, N.Aresponded to Mr*** on December
5, 2016, and considers this matter addressed. Thank you, Tonya Y***Quality Analyst, Executive Client RelationsPNC Bank, NA*** *** *** ***
*** ** ***

PNC Bank, N.Aresponded to Ms*** on August 19, 2016, and considers this matter addressed. No new information provided

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
appear below
They have done nothing but continue to lie they have not judged me or my co applicant fairly and have refused to even investigate the matterThey claim my debt ratio is to high but sent me an application for their credit card so if my debt ratio is so high why would you pre approve me for a credit card.This company is lying and is misleading people they have no intention of loaning us any money in the first place but have no problem taking it from people some one needs to look in to this because it clear this company is not going to investigate what I am saying
Regards,
*** ***

On Mon, Dec 7, at 3:PM, ***> wrote:Hi ***, we responded to the customer today Sorry for the delay Please update our case to reflect that we responded to Mr *** If he has any questions, please refer him to Debra ***
at ###-###-####. thank you

PNC Bank, N.Aresponded to *** *** on May 7, via phone and considers this matter addressedTell us why here

PNC Bank, N.Aresponded to the Ms*** on August 19, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on January 30, 2017, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

PNC Bank, N.Aattempted to respond to *** *** on May 14, and May 17, via telephone with no response as well as a letter on May 23, without success and considers this matter closed

I have reviewed the response made by the business in reference to complaint ID ***, all I can say is that anyone that has a hold that works, do not let them open an account with PNCThey won't separate out accounts and my son has to open a whole new account because of they're rules and *** forbid you lose your job and have Finacial difficulties, they will not only take your money, but will also tell your child that his money was taken because of itAlso, they knew they would get their money as my husband set up direct deposit for his new job, yet they took my sons money anywayThey're a big business that does not care about each individualTake your youngsters to * * * bank they take care of you and listen to you!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
I WANT THE NAME OF THE VENDOR THAT BREACHED MY SECURITY
Regards,
*** ***

PNC Bank, N.Aresponsed to *** *** on January 5, and considers this matter addressed

August 2, 2016PNC Bank, N.Aresponded to *** *** on August 2, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.Aresponded to *** *** on December 22, 2015, and considers this matter addressed

Dear Mr***:This letter is in response to your-July 31, telephone inquiry as well as your written correspondence dated
September 9, to the Revdex.com (Revdex.com) concerning the above-referenced PNC Bank, National Association (PNC) loanWe appreciate your patience while we reviewed our records to respond to your concerns.In your inquiries, you indicated that you contacted PNC on July 5, stating that your fall property taxes with Marion County were lowered to $($1,annually) but PNC still projected your escrowed property taxes as $2,annually, causing a higher mortgage paymentDue to this disparity you made a request to pay your fall property taxes and all future assessments directly, rather than via escrow.We reviewed our records and our findings are summarized below.PNC received updated information from Marion County, and updated our records to reflect your lower property taxes of $per half yearYour escrow account was analyzed on August 21, and the new escrow summary statement (copy enclosed) reflects the reduced taxes.PNC declines to discontinue your property tax escrow accountThe escrow account was established in June as a result of delinquent taxes in accordance with Section of your Mortgage agreement.Should you have any further questions or concerns regarding this matter, I am available Monday - Friday8:a.m- 4:p.mand can be reached by telephone at ***.Sincerely,Kevin *H***Officer, Executive Client RelationsEnclosures: August 21, Escrow Summary Statement, Mortgage

February 23, 2017“PNC Bank, N.Aresponded to *** * *** on February 23, 2017, and considers this matter addressed”Thank you.CJ