Home Service Club Warranty Corp

As per the customer's request, this contract has been cancelled and fully refundedUnfortunately HSC cannot blindly pay for non-covered pre-existing issuesWe did, however, review the account and an agent was assigned to contact [redacted] to offer a way to keep the contract or to cancel*** [redacted] had requested to cancel her contract before that took place and it has been approved, cancelled, and fully refunded as requested

This is an absurd attempt to disregard the contract and the service in order to get more than one is entitled toThe customer is literally trying to dictate costs of the system and the work in accordance with what he wishes it to beThe entire complaint is long and does not say a single point of substanceHSC will NOT do any "rigged repairs" or purchase "online discounted units" which are not warranted and likely not returnable and have no guarantees of even workingNo reputable company would do such a thing and rightfully soIf the customer wishes to take such a route and assume such a risk - it is his option but it has nothing to do with our serviceIt is not comparable to a consumer replaceable appliance such as a microwave and central AC units and furnaces require licensed and skilled and knowledgeable, professional mechanics to be installedAn absurd comparisonAny appliance each customer is and always was able to select him/herselfAC units are replaced in accordance to the contract, up to code, and all state and federal requirementsAll systems are brand new and come either directly from the manufacturer or one of manufacturer's largest direct nationwide distributors and are fully warranted with a complete manufacturer's warranty, are easily swapped out in the case any part is defective, and are all guaranteed by the supplier, manufacturer, service company, and HSCHSC has nothing against the customer obtaining himself an [redacted] or a craigslist or some other discounted online supplied system - however, it is not something that we will be involved with, would pay for or cover, and not something we or the service company would warrant even if it fails the day after it is installed (a scenario where the customer would naturally blame everyone but the fact that he bought some random unit online)The fact that this has to be explained in such detail despite it being contractual, common sense, the right thing to do, and has been explained to the customer many times over, is evidence of customer's intentIt is clear what he is trying to do, and what HSC is doingWe are under no obligation to provide anything else and are under no obligation to accommodate unreasonable and non contractual requestsBesides "ordering the systems", which are again all brand new, authorized, fully warranted, fully guaranteed, and meet all state and federal requirements and codes - they also have to be fully and properly installed, there is a lot of labor, disposals, many procedures, materials and parts aside from the main systems, etcthat goes into such a jobThe customer was advised many times that he is welcome to shop around for the full job in his local areaInstead, he continuously points to online discounted prices for just the "low-ball" costs of equipment allegedly carrying the "same model numbers" and disregarding all facts and the contractWe strongly urge the customer to review the contract and seek advice from reputable service companies before making preposterous and unethical complaints and accusationsNumerous agents and supervisors have worked with this customer and continue to reach out to himHe accepts, then does notAdvises that he records conversations, and plays childish detective games in an attempt to get more than what he is getting when his claim was fully approved as is for the maximum amount from the very beginningThis is a case where all customer are happy, understand the benefits and what is going on - not resort to such levels as to go to a venue such as the Revdex.com to write many words without many factsAll of customer's prior claims were also approved and covered, as is this oneHe is literally 100% on being covered at this pointIf the customer wishes to proceed with his approved claim he has open communication with numerous agents/supervisors who are there and have been reaching out to himShould the customer wish to shop around or take other, non-covered options of risk purchasing online units himself, he can do that outside our servicesHSC has done nothing wrong, fell victim to such preposterous measures, and will continue to stand behind its service and contract and help our customers within the means of the terms of coverage and for what is best for their home

They are expensive but its worth itIm paying a couple of hundred more a year for a very large plan than with my last company, but they cover more and the service has been second to none

Customer started on 7/ [redacted] and claimed on 8/*That is NOT a little over two weeksIt is LITERALLY on the second day of contractThis gives a vivid insight into the rest of the statements and the intentWe received a detailed diagnosis and report on the customer's system and issue which is clearly, as determined by trained professionals, existing prior to the start date of the contractCustomer's vague claims of it being something else, specifically the evaporator coil, confirm two things: As with the time frame above, customer will state anything to try and get money he is not entitled to (he asked specific questions of how such determinations are made upon being advised of the correct information) and, only issue that it can be with an evaporator coil failure is a leak which, if was significant enough for the system to not blow cold air, would be pre-existing significantly longer and clearer than the issue found by the original assigned technicianAlso, customer's original issue as reported, "not responding to thermostat", is in line with the found issue as the unit will not start up with a grounded compressor while it would turn on and blow air with a leaky coilOn top of that, the customer does have cool air in the home as they have more than one systemThey signed up when the upstairs system needed to be replaced, told us left previous warranty company likely because the system was also no covered (otherwise why leave a company if the issue is covered), attempted to feel out what it would take for it to be covered, and now went as far as writing a complaint with fabricated information and abusing this venue to get his AC replacedOn top of all that, he was even offered a courtesy towards a system replacement but was not interested as this was his next pre-planned stepThere is nothing for HSC to do hereThis is a fabricated complaint with fraudulent intentionsHSC will act only in accordance with the contractWe provide honest and reputable service and will continue to do so despite attempts such as this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not by any means is this a lie nor any attempt of fraud nor slanderThis is simply the truth and the statement of factsEverything I’ve stated about the system is entirely true: it was working- from closing (122014) through the time of failure in mid-FebruaryAny information as provided by the technician was after the system failureOne would have no way to speculate when something, if it ever would, fail.Again, this is no attempt to commit fraud or slander as it is just an attempt to get what we signed up forSince the HSC was not willing to help in any way, we replaced the furnace as it was the dead of winter to prevent freezing to death.The concept and discussion of any inspection is irrelevant in this case, since you do not require or need one to establish a contractThis is a very deceptive practice to attempt to leverage.Again, I restate that everything that’s been communicated is true and this is entirely valid.While the HSC claims that I was contacted many times, they only attempted to reach out to me last [redacted] , Their message indicated that the matter was urgent, but they only state such as they realized their time was running out to respond to this Revdex.com complaint.Before seeking legal advice on this matter, I was yelled at on the telephone by [redacted] As well, [redacted] instructed me to take down the Revdex.com complaintMoreover [redacted] *** yelled at my attorney on the phone when speaking with him last.The complaint was filed on 022015, but I have not heard back from her on a resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It seems easy these days for businesses to accept money from customers and provide unsatisfactory serviceUnfortunately, my issue has not been resolvedAs the response claims, I did call in several times attempting to have my case closed and my name cleared because I in fact did not attempt anything fraudulent- I would not even know how to as I've explained before that this is all new to meAt this point, I believe this matter is out of my range of knowledge and I will go ahead and assign this case to my attorneyI'm absolutely baffled that I was forced into purchasing a home warranty and then I'm treated like this, the ONLY reason I purchased a home warranty at all was because my lender required it not to fool anyone into fixing anything "pre-existing."The blatant disrespect even in the business' response further defends why we're in this predicamentThere is zero professionalism and no concern for the customerI don't like where this is headed, but if in fact the threats that were made against me regarding seeking other home warranty policies come to fruition, I will be forced to sue for harassment, defamation and slander In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I expect not to be contacted by this company UNLESS I call them for service under my warranty contract I also expect to have my contract honored if any valid issues arise and fall under this warranty for repairs/replacement until the end of my contract which is May **, (one year of original payment) I am sorry there was a lot of time wasted on this case, but for me it was a serious matterThank you This case [redacted] is resolved Sincerely, [redacted]

While we generally appreciate all of our customers' feedbacks, and always give the customer the benefit of the doubt that perhaps maybe either us or a technician made a mistake or maybe the customer simply misunderstands the coverage, given the long history of this account it is very clear and evident that the customer is fully aware of coverage and is intentionally twisting obvious and simple facts and provides information in an attempt to fraudulently bully our companyThis account has now been flagged and will be reviewed and handled accordinglyEvery statement made in the customer's complaint is simply an intentional twisting of factsCustomer had numerous claims that were coveredCustomer had numerous claims that were not covered as per the contract and yet HSC spent hundreds of dollars on those claims despite it being the customer’s responsibilityCustomer even had a claim which was not covered and HSC offered the customer $of free money without any contractual obligation to do so and above and beyond any obligation whatsoeverLiterally just goodwill free (a lot of) money just as a courtesy to the customer to help her and because customer service is our utmost priority, and the customer though initially agreeing to it later refused this generous offer in hopes of fraudulently getting more by providing information to the Revdex.comContinuously filing claims or refusing to accept the terms of coverage for something that our services do not cover will not make that issue coveredTwisting facts and making up information about an issue that our services do not cover, also, will not make that issue coveredAs clearly stated on our contract, and as customer is well aware of, plumbing leaks are covered within the main foundation of the home except all piping and plumbing outside of the perimeter of the foundation or below the lowest floor of the home (including under the foundation or in a crawl space)We are a home warranty company and not a general contracting, remodeling, or home improvement companyCustomer had a leak underneath her home which we, as a warranty company, do not coverNonetheless we spent $on this claim that was the customer's responsibilityPretending that it was not covered because her floor is a hardwood one as if the material of the floor is a deciding factor and that all other such cases are covered except for hers is simply false, absurd, factually incorrect, and does not and will not change the terms of coverageDemanding that it should be covered despite it specifically not being a covered peril is also absurd, incorrect, unethical and will not change coverageCustomer has plumbing coverage as stated in the terms of coverageThe fact that she had an issue outside of the terms of coverage has nothing to do with our servicesCustomer's statement that duct work is covered except for hers because it is under her, again, hardwood floor, is not only factually incorrect but does not make any senseWhat does that even mean? Duct work coverage is an HVAC category which covers breaks or leaks in the HVAC ducts and vents none of which are below the foundation of the home and have nothing to do with the customer's floorCustomer had an issue with her clothes dryer vent, not her HVAC ductworkBesides the facts that the vent was incorrect and improperly installed and literally missing parts (all of which are not warranty issues and are not mechanical failures due to wear and tear), dryer vent is simply not a covered category and there is no coverage offered for itNonetheless HSC spent a lot of money on it as a courtesyCustomer's actual dryer was tampered with, whether intentionally to sabotage it or not is irrelevant to coverage, and not subject to coverageHowever, HSC yet again offered a courtesy of hundreds of dollars to help the customer replace the unitStatements regarding customer's air conditioner are not only factually incorrect, but are a flat out and inconsistent twisting of factsCustomer blamed it on "slight dirt on the outside unit", then on "slight dirt on coil", wanted to do a repair, then did not want to do a repair, didn’t want a replacement, then wanted a replacement, and continuously makes things up and tries to find ways to blame someone and get it paid for by our companyThe fact of the matter is that we did send out a technician and the issue was an extremely poorly maintained, dirty system that needed maintenance and a new coil because the system had debris in itThere were no mechanical or electrical failures due to wear and tear and the obvious lack of maintenance and terribly dirty condition of the system is what the issues wereHSC advised customer that this is beyond repair and needs to be replaced, and yet again, despite it not being covered offered the customer $in good faith to help with the replacement costs, above and beyond any contractual obligationsThe customer wanted a repair and did not want to replace the systemDespite it blatantly not being a covered issue, and us offering a large courtesy towards replacement, HSC offered to put that towards the repairHowever, the customer would have to agree to and sign a liability release waiver as neither HSC nor the service company would warranty or be responsible for any issues post the repair or if the repair would not hold for long, or at all as was very likelyThe customer immediately changed her mind and no longer wanted a repair as the goal was always to get others to fully pay for what is her responsibilityHSC has since kept the offer open for free $towards replacement as well as an extra separate courtesy towards replacement of the non-covered dryerSo HSC has covered claims, has spent money on non-covered claims which should NOT be covered (just like, for example, a carIf a customer's car was to break down tomorrow, it would not be covered as we are not a car warranty company and a motor vehicle would be excluded from coverage much like the pipe underneath the home), and has offered very high and generous courtesy amounts for non covered issuesEverything stated in the customer’s complaint is factually incorrect and intentionally made upThis complaint is unethicalShe did appeal and request a supervisor and has been working with a supervisor who helped her with courtesies and issuesThere is a difference between appealing a claim, which was done, and attempting to scam a companyAll courtesies on this account have been voided and/or frozen and the account is under reviewShould the customer have any questions or concerns she can contact the assigned supervisor she has been working with

The information provided is completely incorrect and, it seems, a blatant attempt at fraud [redacted] and [redacted] moved into a house with issues and were renovating itIn fact there were contractors there, renovating and remodeling the home at the time our technician was there for serviceThis is a violation of our policy as we are NOT a HOME IMPROVEMENT COMPANY NOR A REMODELING COMPANY, but rather strictly a warranty companyThis is not what a warranty is for, by definition, and we have requirements and a contract outlining our and our customer's obligations to each otherThe issue [redacted] had was existing prior to the start of the contract, they moved into a house where no ceiling/exhaust fan were working (in fact all in the house had to be replaced)This was stated by the customer and confirmed by a professional electrician that we sent out to diagnose the problemThis is not a covered issue [redacted] changed their story and complained because they wanted us to pay for their remodeling and renovations that they were doing to their homeDespite it being not covered, we approved the maximum coverage of $for the specific category/issue that [redacted] filed a claim on [redacted] then sent us a picture (as they provided here) showing that the work done by the tech we sent out was not acceptable and they wanted it fixed (there is a slight gap from the sheetrock to the fan – a problem that can be corrected for less than $50.00)We do not know if that is the work our tech did or something that was already there or was done by the customer or their hired contractorsHowever, we again took [redacted] 's word for it and said we will work with them to get it resolvedThe resolution to get the job finished was a small patch up job, or at the worst, exchanging the already brand new fan with a different, slightly bigger one [redacted] *** said he will ask his contractors already working on their house to patch it up and if they would do it for free, which was the likely scenario as it’s a small and quick job, then it would be fine and he would be happyBut if they would charge him, then he would let us know what that charge is prior to doing it so we can approve the charge for the work prior to it being done [redacted] then proceeded to remodel and completely renovate numerous parts of their home, doing a ton of work (ceilings, sheet rock, walls, all the fans, painting, etc.) that is not covered by a home warranty contract, and has nothing to do with us or a warranty at all, or the work that our technician did, and proceeded to send HSC a bill for over $A $worth of a small bit of work for over $= fraudThis attempt to fraud our company and [redacted] ***'s attempts at disparaging our company are unwarrantedWe spoke to [redacted] and resolved the issue and agreed that we will, as a courtesy, send him a check for another $on top of the $we paid for the original job (already maxing out the coverage for ceiling fans by that time) and asked the customer to remove the complaint with the Revdex.com and say the issue was resolvedUpon receiving a notification that the complaint was still not resolved, we submitted our response stating that this was resolvedTo which we, today, received the rejection herein [redacted] did not receive the check as it takes approximately business days for processing (standard procedure for customer courtesy payments)However, at this point our Legal Department together with our Fraud Prevention Department has frozen all actions on this account due to fraud and for reviewWe have made numerous attempted to contact [redacted] so that we can put our previously verbal agreement in writing, to prevent any further mis-communications, mis-understandings, or attempts at fraud, but have not been able to reach the [redacted] at allWe are requesting that this complaint be closed and removed from our account due to fraud and breach and violation of our contract policyShould the [redacted] *** choose to proceed with our previous (verbal) agreement, then we would need to communicate with him and put every detail of the agreement in writing and to be signed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved /> Sincerely, [redacted]

This matter has already been resolved a while backOne of our representatives has spoken to [redacted]

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , but I have not recieved the money that has been taken from me and the case is not resolved. I will be cancelling my policy once I have received my money in my account. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Good companySent a repair man to my house twice in the same week for refrigerator that was acting upFirst time he did some things and it was working and he said to let the warranty company know in the case it fails againIt failed same way again and I let them knowSame repair man came out this time with a part on hand and said this time it is for goodIt has been working great for a week nowI only paid my one trade fee

Revdex.com:Received a call from HSC, amazing after I made the complaint they have ruled the failure of the compressor to not be covered This is after a technician determined it was not a pre existing condition and properly working However, HSC determined that it was not properly working and would not be covered I am accept this decision but have cancelled my account with them and will try to find a company with a customer service system that allows timely response and cordial employees The customer service with this company is horrible and the sales person that sold this plan to me exaggerated their coverage as well as their timely response[redacted]

[redacted] signed up with HSC on June [redacted] for issues that we do not coverHer AC system was not maintained and dirty/clogged causing it to not work properlyThe fan was working but had a physical crack in itShortly after she signed up, [redacted] filed a claim and we sent out a technician Upon receipt of the correct diagnosis, we advised [redacted] that this is a maintenance issue and she just needed a cleaning of her coils and her system and we, as a warranty company, do not cover nor provide such servicesShe was also advised that physical damage is not covered and neither are issues that exist prior to the start date of the contractShe was explained exactly what a home warranty isWhen she understood that this is not the services that we provide and that we will not be covering it, [redacted] requested to cancel her contractBefore the end of June, just days into the contract, [redacted] was already cancelled and refunded in full per her request and no longer an HSC customerThe technician wsa advised and KNEW this was not covered and not approved [redacted] was also advised and KNEW the sameThis is as far as HSC goes in this caseSometime AFTER that the technician let us know that he did the work and that [redacted] refuses to pay himWhen asked, he was aware that we did not approve it and told us [redacted] did [redacted] , in turn, claims she never approved it either and he just did itThis is all after she had already cancelled her contract with usIn either case, this is something that happened (whether agreed upon or misunderstood) between the customer and the technician and has nothing to do with HSCThe fact that [redacted] , now in September, is again trying to make HSC pay for her issues that are not covered, are not and have never been our responsiblity, and simply have nothing to do with us, is very suspicious and worryingHSC requests that this be removed from our records and we will be submitting it to the proper authorities for review/investigationThis is between [redacted] and the technician

There was and is absolutely nothing wrong with this claim and thefact that there is a complaint on our record is disheartening and absurdThisneeded a lot of review and decisions and is a big jobThe service is notguaranteed to be instantA technician was assigned promptly, unit wasdiagnosed, reviewed, approved, and covered for very expensive repairsPleaseremove this from our records

Unfortunately we do not cover issues that exist before the start of ourt contractWe do not, however, require an inspection report from the customer and just take their word for itAll refunds have been issued, the transaction IDs are as follows: [redacted] ; [redacted] Also as promised, check # [redacted] is mailed out in the amount of $that we approved outside of the contract for [redacted] ***It does take each financial institution a few business days to process and reflect the refunds, but they were done and can be confirmedIf [redacted] still does not see the transactions, we can call the bank together and confirm

To complain and provide information as well as make up what our contract covers despite it being black and white on paper is nothing short of fraudNo compnay *** [redacted] asks can tell him what our company's contract coversThis issue is NOT covered, this is clear and has been stated and pointed out numerous timesYet *** [redacted] insists on continuing to provide information, complete misrepresentation of facts, and made up and incorrect third party opinions and other random accusations with the sole intent on trying to get what is not entitled by attempting to make us look badThe statements that the air handler has nothing to do with the AC, and any and all claims abot our contract, are blatantly falseThis claim is now being dealth with by our legal department and our fraud prevention departmentsWe request that this complaint is REMOVED from our recordsNo further offers will be provided as we have already spent hundreds of dollars on something we should not have spent anything on, and this case is now bwing reviewed by our legal and fraud prevention departments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can this company possibly know that my furnace is working or not if they have not even seen it? They cancelled me based on an assumptionWe are not in the middle of a heat wave in the summer, we are in the Fall and the temperatures are in the 70's and that is when I always turn my heating system back on to get it started for the winter and up and running efficiently again, and replacing the filterWhere in this companys policies does it state you can only request service for particular items during that items 'peak' season? So in other words if I had waited till December in the middle of a blizzard to request service on my furnace I may or may not have been covered at that timeI will be seeking legal action against this company based on their unscrupulous and deceptive practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]