HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087454, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Upon reaching this customer we were informed that prior to our office receiving this complaint, our customer service department was able to properly address their concernsChanges were made to the customer's account to better suit their business needs, and at this time they remain a valued member
of our network

Upon reviewing our records it was immediately apparent that this consumer does not qualify for a payout on the promotion to which they referThe program in question provides a $promotional reward for homeowners who have hired three or more service professionals from our network as the result of
three verified service requestsThe bulk of this consumer's service requests occurred years prior the requisite time period for a payout, and any reviews submitted by this consumer within the required time frame make it clear that the contractor they are reviewing was not hired to perform the task at hand; these findings include all service requests and reviews across the multiple accounts with different email addresses that this consumer mentions in their complaint.Should the Revdex.com require any documentation of the records described above we will be happy to provide them, but at this time we are considering this matter closed

Initial Business Response /* (1000, 5, 2015/12/04) */
We have made multiple attempts to reach this customer and have left several voice messages regarding this complaint
We have yet to be able to reach them but are still optimistic that we will be able to bring this complaint to an amicable
conclusion

We have made multiple attempts to discuss this customer's concerns with them but have not yet been successfulWe do still hope to hear from the customer in order to bring this complaint to an amicable resolution

I am rejecting this response because: For the exact reason I stated on 9-6-Although the representative form Home Advisor stated that this has been resolved nothing has changed since I wrote my last replyHere is my reply, sent on 9-6-and now re-sent on 9-25-Nothing has changed and so my response remains the same: Complaint: *** I am rejecting this response because: It was partially resolvedThe Home Advisor representative, *** ***, agreed to credit to my account $159.34, which was the dollar value of all the non-applicable and unreachable leads that had been inappropriately charged by Home ADvisor to my companyHe then arranged for a refund to be credited through our credit card company for this amountThere is still one issue left, which is the $which was originally charged on my credit card for an "annual fee." I had originally been told by the Home Advisor salesperson, ***, that I has to pay the full amount of this annual fee when I signed upI ask her if I could pay monthly and she had told me that that was not an optionLater I found out that instead of having to pay the $annual fee, there was a monthly payment optionShe also told me that the annual fee would be $278.40, when in fact our credit card was charged $Not a big deal, but I have to say that virtually everything I was told about the Home Advisor services and pricing turned out to be different in some way than originally statedIn any case, after starting to get leads, I rapidly discovered that they were basically useless leadsWell, to be fair, of the or so leads I was given, exactly one turned out to be for a potential customer that was relevant to my company's servicesMy point of view is that had I been told the truth by the Home Advisor salesperson, ***, I would have just paid for one month of the annual "membership," which would be approximately 1/of $287.99, which would be $per monthPerhaps a bit more if there was a discounted price to encourage a yearly membershipI feel that, considering that the Home Advisor lied to me about the membership having to be yearly, and since I am not using any of the remaining months of the membership, I should be reimbursed X $24, which would be $ Sincerely, *** ***

While we have spoken with this customer and have applied credit to amend their outstanding balance, we are currently awaiting documentation they claim to possess that substantiates some of their concernsAt this time their account has been cancelled per their request, and we will provide any
updates that may occur as they become available

Prior to receiving this complaint our customer service department was able to address and resolve this customer's concernsA settlement was reached with the management of the aforementioned department and the customer's account has been closed

We always take these complaints very seriously and have made several attempts to contact the consumerUnfortunately we have been unsuccessfulWe are confident however that if we hear from them we can resolve the issue

We have been in touch with this homeowner and are currently in the process of addressing their concernsWe have opened a formal Problem Resolution complaint in our system, and will be reaching out this week to further discuss the homeowner's situation and acquire the documentation we have been told
the homeowner has regarding their projectWe will be able to provide further updates as this process continues

Although we have left several messages in an attempt to reach this customer we have not yet been able to contact them regarding their concernsThe contact information for the party handling this complaint has been provided in those messages and at this time we remain optimistic that they we will be
able to resolve this complaint on amicable terms

Since receiving this complaint our customer service department has been in touch with this customer, credit has been applied to their account, and their lead generation has been turned off as requested. We trust these actions have resolved the concerns at hand and we are at this time
considering the matter closed

We are currently communicating with this customer via email and are confident that we will be able to bring this matter to an amicable resolution

Initial Business Response /* (1000, 6, 2015/12/18) */
We have reached out to this customer and were able to resolve their concerns
We found that there was some confusion during their account set up, specifically in regards to the owner of the customer's company versus who owned the account in
our systemThis issue created further confusion when running our background checks for licenses that would need to be attached for the tasks they performedIn order to resolve the concerns surrounding these issues, we have amended the balance that was associated with their account and have parted ways on friendly terms
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
*** *** contacted us from HomeAdvisor and he has now resolved our issuesThank you for helping!

After speaking with this customer, we were able to negotiate a settlement regarding the outstanding balance that had been associated with their accountWe found that there had been some confusion regarding their lead generation, specifically in relation to turning their leads on and off, and the
credit policies associated with that practiceAt this time we have cancelled the account per the customer's request and have parted ways on amicable terms

Upon review of this customer's account we have determined that a good faith effort was made to cancel their membership within a reasonable time, and as such, we have since provided the resolution as requested. The customer can expect those funds to be reflected on their credit card statement
within 10-business days of this response and the customer's account will remain cancelled in full as instructed

When our office reached out to the owner of this account, a person other than this complainant, they informed us that their issue had already been adequately addressed and that there was no further action required on our end to satisfy their concernsIn light of this response and in an effort to close this complaint on amicable terms, we will provide a refund for the remaining disputed amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

While we apologize for any confusion, frustration, and or delay that may have occurred involving the promotion mentioned in this complaint, we would like to assure this consumer that they had been deemed eligible for payout and that their check had been processed prior to our office receiving this
complaint. Our company has seen a tremendous response to this promotion, and while the volume of requests continues to increase we will remain diligent in providing the reward in question to eligible consumers

Final Consumer Response /* (2000, 5, 2015/10/08) */
To: *** *** Yesterday, 10/07/15, *** *** of Home Advisor, called me,
and we resolved the case #XXXXXXXX against Home AdvisorThey agreed to
give me $worth of free leadsIn other words, the next leads will be free
to me
I
want to thank you so much for responding to my complaint, and going to bat
for me
I will not hesitate to contact you again if I have any more problems with this
company, or any other company for that matter
Thank you again,
*** ***
***@***
XXX XXX-XXXX