HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
We have discussed our resolution for the problem, after I sent in all documents that were request the issue has not year been resolvedPaper work was faxed on 12/30/and document scanned and emailed on 01/05/

After speaking with this customer and investigating their account, we found that the customer had made a reasonable effort to cancel their account soon after signing upBecause our service was not a proper fit for the scale of jobs that the customer's company does, we were able to reach an amicable
settlement with the customer and have since parted ways on friendly terms

Although we have not yet spoken to this customer directly, we have been able to exchange voice messages in which our company has indicated that we will be providing the desired resolutionWe will be following up with the customer next week to finalize the arrangement, answer any further questions
or concerns that they may have, and look forward to being able to part ways on friendly terms

While we acknowledge this customer did have conversations with our customer service department prior to our office receiving this complaint, they were not responsive to multiple calls specifically relating to the complaint over the course of the month of November and into DecemberWe would still be willing to discuss the customer’s concerns but have not received any communications from the customer since late October

Per our original response, the entirety of this customer's balance was wiped on 10/24/and there is now no outstanding balance associated with their accountWhile we apologize that an additional letter may have been sent prior to this action and perhaps did not arrive until after the balance was cleared, we would like to use this opportunity to provide our written assurance that the account has been cancelled in full and that there will be no collections activity pursued

We have been in touch with this customer and were able to address their concernsIn reviewing our notes and discussing the account history with the customer, we were able to determine that there had been confusion regarding the billing structure the account was signed up with, specifically in
regards to control of lead flow and subsequent billingWe were able to reach a settlement with the customer, closed their account per their request, and have parted ways on amicable terms

In addition to the credits that were applied as referenced in our previous response, this customer's account was also provided substantial credit for concerns that had occurred prior to their conversation with our customer service departmentIn the time since our original response to this complaint, the customer has cancelled their account with our service while maintaining a negative balance as a result of the second round of creditsAs the customer is no longer a member of our network, we will be providing a refund for the amount of their negative balance at the time of cancellation and at this time consider the matte closed

We have been in touch with the holder of this customer's account, a party other than the complainant, but have not yet been able to fully discuss the concerns listed in this complaintWe will continue to reach out to the customer and will provide an update to this response when available

Prior to receiving this complaint, our customer service department was able to address this customer's concernsAt that time credit was applied to the customer's account, their concerns were addressed, and they currently remain an active member of our network.We would also like to note that at no
point does our organization ever attempt to conceal any of the charges that are associated with our serviceThe "VoiceLog" that all customers complete prior to activating their membership with our service clearly details the costs of our annual subscription, the fees for leads generated, and any other aspects of our service that the customer has opted in toOur records indicate that a party other than this complainant completed that process and asserted that not only were they the principle owner of the company in question, but that they agreed to all of the above mentioned terms and conditions

After reviewing our records it was confirmed that another consumer mistakenly entered this complainant's phone number as their own in the process of a submitting a service request through our websiteThis lead to the complainant being contacted by contractors, not our company, and the contractors
that received the number in question are now aware that this is not a valid lead and have received credit to their accountsAdditionally, we have removed the phone number in question from our system and offer our apologies for any inconvenience that may have occurred

Although we have not been in further touch with this customer since receiving their complaint, upon review of their account we were able to determine that their requested resolution is a reasonable one and have since provided it.We would like to apologize for the confusion surrounding the leads that
were generated after the credits mentioned in this complaint were used, and we can now assure this customer that the balance accrued as a result of those leads has been removedAt this time there is no further balance owed, there was no collections activity pursued, there will be no future charges, and the account has been cancelled in full. We would like to wish this customer and their company all the best moving forward and are currently considering this matter as closed

Upon receiving this complaint a review of the customer's account confirmed that although a refund was in the process of being completed, it had not fully cleared the neccesary steps to be issuedThis has since been corrected, we have informed the customer that that the process was completed vie
email, and if the funds are not already reflected on the customer's credit card statement then they should be appearing very shortly. We would like to apologize for the delay in the process and wish the customer and their company all the best moving forward

Although we have made several attempts to reach this complainant as they are the actual account holder of the membership with our service, we have been given a variety of responses including that we had the wrong number and that we were speaking with a manager of the company who would not forward us
to the ownerWhile we did have a conversation with the aforementioned manager, the conversation was not productive as we were not able to explain our system in regards to leads and creditsWhile we are still willing to discuss this situation with the account holder and hope to bring this concern to an amicable resolution, until we are able to contact that account holder we will be considering this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in touch with this customer and have addressed their concernsThe complaint stems from a fundamental disagreement between our company and the customer's definition of both "leads" and "advertising," wherein the customer finds the two to be mutually exclusive, we define our company and
business model and joining the two together as one serviceWhile we never guarantee that leads sent to members of our network will automatically turn into jobs, we did reach a settlement to quell this customers concerns and part waysAt this time the settlement we reached is being processed and their account has been cancelled

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our companyWe have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will
not receive any further contact

We would like to apologize for and are sorry to hear about this customer's recent experience as prior to this situation they had been a longstanding and valued member of service networkUpon review of their account and given their tenure as a customer with our company, we have provided the
resolution as requestedAt this time there is no further balance owed, there will be no future charges, and their account has been cancelled in fullWe would also like thank this customer for their time with us and wish them all the best in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After speaking with the representative from the said company, all issues and concerns have been resolved on a friendly and professional level
Sincerely,
*** ***