HomeAdvisor

We have been in touch with this customer and were able to successfully address and resolve their concernsWe were able to clarify that while the customer's understanding of our membership fees, $per year, was correct, there had been some confusion on when leads would begin being sent to
their account and subsequently billedThe charges resulting from these leads were explained in the emails delivered to this customer, but there had been a further misunderstanding in that opening those emails would result in further charges, and as such, the leads had not contactedWe discussed these circumstances with the customer, have apologized for the confusion, amended the balance associated with their account, and have since cancelled the account per their request

Initial Business Response /* (1000, 5, 2015/10/06) */
We have very briefly been in touch with this customer, but have not yet been able to discuss their concerns in full
We will keep our communication open in the hopes of resolving this complaint on amicable terms

Initial Business Response /* (1000, 5, 2015/09/10) */
When signing up with our service, this customer represented himself as the owner of this company, was recorded twice confirming as much while verbally agreeing to our terms and conditions, and we have multiple documents confirming license,
insurance, and Secretary of State information stating the sameWe have no reason to believe that this customer is not the owner of the company that currently owes an outstanding balance to our company
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From *** ***
I did not sign up for this serviceHowever, It matters littleIn Oct of The Company asked how much we owedHome Adviser gave us the balance and we paid in Full(We did not recieve the service because the man who signed us up was not here) At that time Home Advisor was told to shut it OFF! They took it on themselves to turn it back on in June of How crummy is thatAlso We would like to here the tapes where I signed up the first timeIt does not matter, for they can do what ever they wishNOT THIS TIMERead the reviews onlineWe will ask congress to shut this company downThey are crooks, and we have several people to testify to that
Final Consumer Response /* (4200, 11, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let them show you the records, all the records, not just the edited onesThey are completely wrong
Final Business Response /* (4000, 16, 2015/11/10) */
We have provided all of our extensive documentation that proves our case in that this customer was a willing participant with our service, and were informed that documentation would be forwarded to the customerAs we have stated several times, we still have no reason to believe that the charges associated with the account are anything but valid

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our company.We have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will
not receive any further contact regarding our service

Prior to receiving this complaint, our customer service department was able to address the balance that had been associated with this customer's account, and the account has been cancelled in full per their request with nothing further owed

Since receiving this complaint our customer service department has been in touch with this customer multiple times and have explained multiple aspects of service overall, the parameters of our credit system includedDuring these conversations multiple credits have been applied, and we have also
since applied additional credit to the customer's account as courtesy to quell any further concerns that they may have. Given the conversations that have been held, the credit that has been applied, and the customer's current status as an active member of our network we are at this time considering this matter closed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I spoke with a *** *** and explained the whole story from day 1.I sent him my statements and credit card chargesTold him that defsomething is wackythere should not be charges for $every other day.And if I get a lead for $the taxes are not they much to add to $110.00. I am waiting a phone call form him. My credit card company is also waiting for a response and no one is getting back to them
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/18) */
We have researched this customer's concerns and have spoken with them to resolve the issues at hand
We found that there does in fact seem to have been a fundamental misunderstanding as to the manner in which our service works and how it is
billedIn order to part ways on amicable terms, we have issued a partial refund to this customer and have cancelled their account
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We arrived at an agreement that was beneficial to both of us as businessesThank you for all your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would like to thank you for your help without which I would still be trying to settle the issue
Sincerely,
Chris ***

Initial Business Response /* (1000, 5, 2015/07/01) */
After researching this account, we found that the refund was issued prior to our office receiving this complaintWe followed up to confirm that the customer had received their refund, which they had
We apologized for any frustration that
may have occurred during their time with our service, and the customer seemed content with having their funds returned to them

Prior to receiving this complaint our company had been in touch with this consumer through social media regarding their concernsAt that time we took the necessary steps to ensure that this customer is and will remain on our Do Not Call list and will not be receiving any further contact from our
service.We would like to apologize for any unwanted communication that was received and wish this consumer and their company all the best moving forward

While we have been in touch with both this consumer and the service provider in question, we are currently still in the process of facilitating an amicable resolution to the concerns as listed in this complaintAt this time we remain confident that we will be able accommodate a positive outcome to
this complaint and will provide further updates as events warrant

Prior to receiving this complaint our customer service department was able to contact this customer and resolve their concernsA productive conversation was held and as a result credit has been applied, their lead generation paused per their request, and the customer remains a member of our service
network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much
Sincerely,
*** ***

While we would typically refrain from reaching out to a consumer with the sort of concern described in this complaint, in this instance the contact information provided did not match any information in our systemAs we were unable to locate any record of contact, we have sent an email to the
consumer requesting more information on the methods that were used to contact them but have not yet received a replyShould we receive any communication from this consumer containing the information that was used to contact them we will promptly add them to our "Do Not Call" list, but until that time we are forced to consider the matter closed

Complaint: ***
I am rejecting this response because:I am not satisfiedThey are still committing fraudI have documentation that proves that the leads that we paid for were false! They did not give us our money back into our accountTheir policy is if we feel we get a lead we have to submit it, after we do so it takes days to process however, they automatically withdraw money out of the bank accountI will not feel satisfied until every lead we paid for from December 21st is deposited into our account
Sincerely,
Eleanor Crozier

We have been in touch with this customer and were able to address their concerns.We found that there had been some confusion in regards to controlling the amount of leads that would be generated by our service, as well as the schedule for payment on those leadsAs this customer quickly made us
aware of their concerns during the first week of their membership, we were able to reach a settlement and cancel their account per their requestAt this time we have parted ways with the customer on amicable terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Upon review of this customer's account we found that they had in fact made a good faith effort in their attempts to cancel their membership and resolve the balance in questionAs such, their requested resolution has been provided and there is now no further balance owed, there will be no future
charges, no collections activity was pursued, and the customer's account has been cancelled in full.We apologize for the confusion that lead to this complaint and wish the customer and their company all the best moving forward

Initial Business Response /* (1000, 11, 2015/10/06) */
Though we were able to briefly get in touch with this customer, our connection was seemingly cut off and did not have a chance to fully discuss their concernsHowever, we do have information to provide regarding this complaint
Our company
has never sold any contact information belonging to members of our network under any circumstancesWhat has happened in this situation is simply a byproduct of having increased web presenceUnfortunately, the easier it is for potential customers to find a company, the easier it will be for third party marketers to find that information as wellWe empathize with this customer's situation and the increase in marketing calls, but this is simply the result of the exposure that comes with online presence