HomeAdvisor

We have been in touch with the customer and were able to hold a productive conversation regarding their concernsIn addition to reaching a settlement regarding their expenditures on leads, we have also followed up with the customer to make sure that all of their needs were met on their profile
page, made the requested adjustments, and are this time pleased that the customer has elected to continue as a valued member of our network

Prior to receiving this complaint, our customer service department was able to contact this customer and address the concerns as described in this complaintThe outstanding balance associated with their account has been amended, no collections activity was pursued, and the account has been
cancelled per their request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11313032, and find that this resolution is satisfactory to meBut I also advised them they needed to change the procedures and policy to ensure this does not happen againSo I have decided to stay with but cut back the money I am spending with and still looking a another way to advertize my company.
Sincerely,
*** ***

While our communications regarding this complaint have not been returned, our records do indicate that this customer has been in touch with our customer service department regarding changes to their accountWhile we still hope to have the opportunity to address the concerns listed in this complaint
directly, at this time the customer remains an active and valued member of our network

We have been in touch with this customer and were able to bring about an amicable resolution to their concernsWe have apologized for any confusion that occurred as related to the billing of leads, a settlement was reached, and at this time their account has been cancelled as requested

Initial Business Response /* (1000, 5, 2015/07/06) */
We have not yet had the opportunity to address this customer's concernsWe will continue to reach out in the hopes that we will be able to reach an amicable resolution

Complaint: ***
I am rejecting this response because:
*** from HomeAdvisor tried contacting me on Monday April 25, at 2:p.mI promptly returned his phone call and just like HomeAdvisors Customer Center no one answered the phoneI did not leave a message on MondayHe then called Tuesday April 26, at 4:p.mwhich again I promptly returned his phone call at 4:p.magain as with HomeAdvisors Customer Center no one answeredI did however leave a message and still haven't gotten a call backThis seems to be HomeAdvisors moI have to question a company that has to provide a position within their company just to take care of all the complaints filed against them with the Revdex.comI have and continue to do my part as a consumer and I will continue to see that I am protected from this terrible company
Sincerely,
*** ***

Prior to receiving this complaint, our customer service department had been in touch with this customer, apologized for their experience, and were able to submit a refund for the amount requestedAt this time that refund is processing and should be reflected on the customer's credit card statement
within the next 10-business days

Initial Business Response /* (1000, 5, 2015/11/12) */
Due to a fundamental miscommunication regarding the nature of our service, we have provided a refund to this customer's accountAt this time we have parted ways on amicable terms

Prior to receiving this complaint our office was able to reach this consumer and address their concernsWe have processed a refund to this customer's bank account, but due to the holidays there may have been a delay in their refund's arrivalIf the customer has not received their funds already it
should be reflected on their statement very soon

Complaint: ***
I am rejecting this response because:I have not received the aforementioned refund although they posted asomething frpm the contractor to their site saying I had when they know I have not
Sincerely,
*** ***

We have not yet been able to reach this customer to discuss their concerns, but were able to leave messages that provided the best method to contact us regarding this complaintWe remain hopeful that we will bring this complaint to an amicable resolution and will provide updates as they are
available

Prior to receiving this complaint we were able to contact this customer and resolve their concernsA productive conversation was held, credit was applied, and at this time the customer remains an active and valued member of our service network

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for any confusion and or frustration that resulted from our lead generation and billing thereof, had a productive conversation regarding our service as a whole, and a settlement was
reachedAt this time their account has been cancelled with no further balance owed and we have parted ways on amicable terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Prior to receiving this complaint our cus***er service department was able to address this cus***er's concerns as listed in their descriptionWe have apologized for any misunderstandings or any misrepresentation regarding the cus***er's point of contact after the initial sale, applied credit
towards the cus***er's account, explained our credit policy in full, and at this time the cus***er remains an active member of our network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
While HomeAdvisors refunded my annual subscription cost I am not fully satisfied with their resolution which took nearly three weeks to complete They admitted no error in the process primarily because none of their many departments communicate with one another to provide timely service or resolution to account discrepancies or billing issues Because of the ancillary advertising and marketing campaigns that I am currently running, I can in no way remove their logo and when prospects try to verify my account with HA, they will NOT see my company and may believe my company to be a scam...another black eye from HA because they would not make adjustments to my account status, pro-rate the annual rate, or adjust the renewal date because I would have to reapply and start the whole process over again...not acceptable to me because they caused the mess in the first place I am at least happy to get my monies reimbursed but the blemish on my company’s credit rating and their inability to accurately categorize my services is on them...I WILL NEVER RECOMMEND THIS SERVICE TO ANOTHER SERVICE PROVIDER
Sincerely,
*** ***

After speaking with this customer and investigating their account, we found that this customer did in fact make a reasonable effort to cancel within the allowed period for a refundTheir request to cancel stemmed from a miscommunication regarding the billing process for members of our network, and
as a result, we were able to reach a settlement with this customerAt this time the customer's account has been cancelled and we have parted ways on amicable terms

This customer will need to either contact their bank or review their account statement in order to confirm that the funds in question were returned via the chargeback dispute they filed five days prior to filing this complaintAs that action resulted in removing both those funds and the overall refund process from our hands, our only course of action was to credit the balance that resulted from that chargeback as agreedThat credit has long since been applied, and we are at this time considering the matter closed