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We have been in touch with this customer, were able to hold a productive conversation regarding their concerns, and were able to resolve this complaintWe have apologized for the confusion regarding our billing policies, a settlement was reached that included the cancellation of their account, and
at this time we have parted ways with the customer on friendly terms

Initial Business Response /* (1000, 5, 2015/07/09) */
We have been in touch with this customer and addressed their concerns
We found that this was the second time this customer had been a member of our service, and was indeed a valued contractor due to their stellar reputationWe apologized
for any misrepresentations of changes made to our service that may have been made by their original sales representative, but they were correct in saying that this customer was contacted due to their high quality of work
Given the considerations of their former membership and dissatisfaction with the leads they received, we agreed to clear their remaining balance and ensure that there will be no further activity regarding collections
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company Representative contacted me right away and addressed all my concernsThey took care of the balance and were very understanding about the circumstancesI was very impressed at how understanding they were to the situation and were willing to listen to what I had to sayOnly a reputable organization would be as professional as they were in taking care of a dissatisfied customer in the manner in which they did*** is to be commended for their forthright and straight forward approach in handling complaintsThey are obviously a company that cares not only about their image but their customers as well

In speaking with this customer we were able to adequately address the issues and concerns that lead to this complaint and were able to resolve the situation on amicable termsAt this time their account with our service has been cancelled per their request, but we are optimistic that we will have
the opportunity to work with them again in the future

Due to the nature of this complaint we have not attempted further contact with this consumer, but would like to offer our sincere apology for any language used by our representative to which this customer took offenseWe were able to locate a recording of the call in question, it has been reviewed
by our management, and appropriate action will be pursued on an internal level

Although our records show that an email was sent to this customer on 2/18/to remind them of their upcoming membership renewal, we have provided this customer with their resolution as requestedA refund for their membership renewal payment is being processed and should be reflected on this
customer's credit card statement within the next 10-business days, there will be no future charges, and the account in question has been cancelled in full.We would like to apologize for any confusion and or frustration that resulted from situation and wish this customer and their company all the best in the future

Initial Business Response /* (1000, 5, 2015/11/18) */
We have spoken to this customer, researched their concerns, and have been able to reach a resolution to this complaint
We found that this customer did not fully understand how our service is billed, and over the six month life of their
account had accrued a much higher expenditure than they were aware ofWe have discussed the way the service works, apologized for the confusion, and have issued a partial refund to quell their concernsAt this time the customer remains a member of our network and will resume receiving leads shortly
Complaint Response Date bumped because: Holiday

Although we have not been in touch with this customer, we would like to use this opportunity to inform them that their requested resolution has been provided. We found that this customer had in fact previously requested to cancel their membership with our service and that their most recent
charge should not have occurredWe would like to apologize for the inconvenience and/or frustration that has occurred as a result of this situation, a refund has been processed, and the account in question has been cancelled in full with no possibility of receiving future charges

Although we have not been in touch with this customer since receiving this complaint, upon review of the customer's account we have provided the resolution as requested.While our records confirm that this customer listened and agreed to our "VoiceLog," a system used to verify and explain our
customer's account details, our membership fee, and our terms and conditions, we also found that this customer requested cancellation and a refund within the allowable window for our service to facilitate those requestsAs this customer had previously filed charge disputes with their financial institution, they have already received those funds back to their account and we have since cleared the balance that resulted from those reversals.At this time there is no further balance owed, the customer's account has been cancelled in full as requested, and we are considering this matter as closed

Although we have not yet been able to make contact with this customer regarding their concerns, we have left messages containing the direct contact information for the person handling this complaintWe will continue our attempts to reach the customer and look forward to resolving this complaint on
amicable terms

We were able to reach this customer and had a successful conversation regarding their concernsWe discussed several aspects of our service, most of them surrounding the specifics of our credit policy for leads generated through our networkAs a result we elected to amend the balance that was
associated with the customer's account, and at this time they remain an active member of our network

We have not yet been in touch with this customer, but look forward to the possibility of making contact in the coming week and bringing this complaint to an amicable resolution

Although we have not been in touch with this customer by phone, we are using this opportunity to inform them that their desired resolution has been providedWe would like to apologize for the confusion and frustration that may have occurred as a result of our renewal policy, credit has been
provided to the customer's account, and at this time that account has been cancelled in full per their request with no further balance owed

Long prior to receiving this complaint our company was made aware of this customer's concerns in an email sent to the managers who address communications made through the Revdex.comAt that time our customer service department was able to contact this customer, discuss the concerns as listed in this
complaint, and an amicable resolution was reached. As a part of that resolution, credit was provided to the customers account to remove an outstanding balance, a refund was processed, the account was closed as requested, and we are considering this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *

While we had previously negotiated an amicable resolution to this customer's complaint, we have not yet been able complete that resolution due to lack of contact with this customerWe have scheduled a follow up call with the customer and hope to bring this matter to a close as soon as possible

The charge described by this customer in their most recent rejection was a continuation of the chargeback they process that we had been unaware of at the time of our original resolutionEssentially, on top of the refund, the customer had at that point been refunded their money twice, and so upon our company's response to their bank, the chargeback was reversedAt this time as all known chargebacks and process issues thereof have been completed, the customer's account has returned to cancelled in full and will receive no further charges

Complaint: ***
I am rejecting this response because:I still haven't received the refund that I wished
Sincerely,
*** **

We have been in touch with this customer and are currently in the process of fully resolving their concernsAt this time we have set up a followup call with the customer to discuss a different program for our lead generation that should be a much better fit for their business needs, and we look
forward to the prospect of their continued membership with our service

Complaint: ***
I am rejecting this response because: I am rejecting the response because my attorney told me that they definitely have a recording of the phone call between myself and the sales associate My attorney wants me to keep the recording for court
Sincerely,
*** ***

Per our records and conversation with this customer the charge dispute that was filed has since been processed and the customer should have already received the funds in questionAs credit for that pending chargeback had already been applied to the account, the customer's account has been cancelled in full with no further balance as stated in our previous response