HomeAdvisor

We have been in touch with this customer and were able to hold a productive conversation regarding their concernsWe have apologized for any frustration and/or confusion that resulted from their time with our company, a settlement was reached, and at this time we have cancelled their account per
their request and parted ways on amicable terms

Upon contacting this customer we were able to inform them that their requested resolution has been provided.At this time we have amended the outstanding balance that was associated with their account, no negative reporting occurred against the customer's credit, the account has been canceled in
full, and we have since parted ways with the customer on friendly terms

This complaint is the result of the fact that a chargeback was processed by this customer with their bank during the same period of time that our company was attempting to process a refundAs a result, an outstanding balance was left on the account after the customer had received their money back
twice over, but the chargeback in question has since been reversed and there is no further balance associated with the accountAt this time the agreed upon refund has been provided, no collections activities were pursued, and the account has been cancelled in full

Our records indicate that this customer's concerns were addressed and resolved prior to our receiving this complaintWe were able to facilitate the waiving of certain charges in relation to this customer opening new accounts with our company, and at this time the customer remains a valued and
active member of our network

Although multiple departments have made multiple attempts to reach this customer, we have not been able to contact them in order to address their concerns.The information for the party handling this complaint has been provided to the customer in previous voice messages, and without any return
communication from the customer we must at this time consider the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Although we have not reached out to this consumer due to the nature of their complaint, we do have some information to provide.In situations where a professional in our network has requested not to receive leads at a given time, we will redirect communications from their profile page to our
Homeowner Customer Care department in order to find other available service professionals to fulfill the consumer's service requestThrough this redirect, this homeowner completed our service request process via telephone and was matched to other contractors in our network who had indicated that they were available to take on new projects, thus the phone calls they receiveWe apologize for any confusion that resulted as a part of this process and have placed this consumer on our Do Not Call list

Initial Business Response /* (1000, 5, 2015/09/15) */
We have been in touch with this customer and have addressed their concerns
Per our terms and conditions, membership with our service is automatically renewed at the end of the original termThis customer was not aware of that fact, and
thought by no longer receiving leads that their membership would be closedIn order to resolve their concerns, we have wiped the balance that accrued on this customer's account as a result of this misunderstanding
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is an adequate solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11816079, and find that this resolution is satisfactory to me
The customer Service Manager who handled my issue was understanding and sympathetic to the problems with the leads as they relate to my type of businessI am satisfied that the charges to my account have been forgiven and that my account has been cancelled without any further financial responsibilities to my business
Sincerely,
*** ***

We have been in touch with this customer and were able to hold a productive conversation, address their concerns, and have resolved this complaintAt this time a settlement has been reached, the customer's account was cancelled per their request, and we have parted ways on amicable terms

Given the nature of this complaint we have not contacted this customer, but have forwarded their concerns to the sale representative in question's managerAdditionally, we are willing to place this customer on our "do not contact" list, but were unable to locate an account with the information
providedIf the customer would like to provide the phone number on which they were contacted or their company's name, we will take the necessary steps to ensure that they are not contacted by our company in the future

Final Consumer Response /* (2000, 5, 2015/12/16) */
Homeadvisor has contacted me and the issue has been resolved Thank you so much

In speaking with this customer and reviewing their account, we found that the customer did in fact make a reasonable effort to cancel within the allowed period of hoursIn light of this fact, we have amended the outstanding balance associated with the account and have parted ways on amicable
terms

Initial Business Response /* *** ** *** */
After discussing this complaint with customer, we have determined that there was a misunderstanding in how our service works due to the phrasing used by our sales representative during the initial sales process
Our system provides a
"forecast" of the average number of leads we can typically send a member of our service in a given monthApparently the sales rep that sold this account misinterpreted this projection to mean that it was an actual amount of leads that we had waiting to send a potential customer in that particular areaThe customer signed up for our service based on this misinterpretation, and was thus disappointed when we were not able to provide that many leads
In order to part ways with this customer on friendly terms, we have wiped the balance on the account and cancelled it in full
Initial Consumer Rebuttal /* *** ** *** */
From: *** *** (mailto:***@gmail.com)
Sent: Saturday, July 04, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
This issue has been resolved between myself and home advisorThanks for your help

They did not offer anything.I called my credit card and had charges reversed.I called several times to resolve.Home advisor is like a tumor that will not die.Contractors beware do not get involved.After I got the credit back from my card they turned it over for collection to ruin my excellent credit.I WILL NEVER DO BUSINESS WITH THIS COMPANY.I got my credit F U home advisor
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint:
I am rejecting this response because:As of yet there has been no refund, and a monetary amont??? Revdex.com needs to look into there practice!!!
Sincerely,
*** ***

Though we did not discuss this complaint with the customer directly, we have confirmed to this customer via email that their concerns regarding the billing to their previous account have been correctedAt this time their account has been canceled in full with no further obligations or restrictions

Prior to receiving this complaint our customer service department had already begun processing the refund as requestedThe customer had cancelled their account within the allowable refund period, and there account was also cancelled at that same timeThe funds in question should already be
reflected on this customer's credit card statement, their account has been cancelled in full, and there will be no future charges applied

We have been in touch with this customer and were able to both discuss and resolve their concerns as listed in this complaintWe have apologized for any confusion that resulted in the timing of their lead generation, applied credit to their account, and are pleased to still have this customer as an
active member of our network

While we apologize that this consumer experienced difficulty with a service provider, our response to this complaint must be to defer to our terms and conditions to which all parties using our service are subject toThese terms and conditions clearly outline that ratings and reviews on our site are
reserved for situations pertaining work quality and other quantitative matters relevant to the actual hiring of a service providerAs the service provider in this situation was never hired, no work was completed, and no money was exchanged, it is not eligible for publication in our directories