HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They refunded my money and took care of all of my concerns regarding my issue
Sincerely,
*** ***

Our office made four calls to this customer and left three messages
between 1/5/and 1/11/2016, and in each of those messages a direct line was provided for this customer to reach the person handling their complaintThe being said, in an effort to resolve this complaint in a timely manner, we have already processed a refund for the negative balance on this customer's account at the time of their cancellationThose funds should be reflected in the customer's bank account within 10-days from today's date, 1/27/We regret that we were not able to reach this customer and discuss their situation with them, but trust that this action will resolve this concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy understanding is that Home Advisor has agreed to cancel my account and zero out the balanceI have verified my account and see that has been completed as of 12/01/Thank you for your help in this matter
Sincerely,
*** ***

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns, the issues they experienced, and solutions that would serve them in moving forwardA settlement was reached regarding their outstanding balance, and we are pleased that the customer
remains an active and valued member of our network

Initial Business Response /* (1000, 5, 2015/08/18) */
We have reached out to this customer through both phone and email to discuss their concerns and explain the situation
Prior to receiving this complaint, the charge in question had been credited to this customer's accountAfter this, the
customer disputed the original charge with their bank which resulted in a positive balance on the accountIn order to resolve the situation, we have credited that balance back off of the account, which effectively puts both parties back to evenThis customer remains a member of our service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept their response in this situationWe are back to even but if we had not continued the service we would have a credit and not a refundThey should issue refunds and not just creditsWe did choose to continue their service but are very careful about how we handle itTheir customer service person I spoke to leaves a lot to be desiredShe was nasty and condescending

We reached out to this customer to address their concerns and were informed that the customer simply wished to close their complaint, remove their information from our database, and to receive no further contact from our companyWe have honored those requests by closing our Problem Resolution
process for this matter and placing their former account on our "Do Not Call" list in order to ensure their privacy moving forward

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for the confusion surrounding our credit process, a settlement was reached, and we have scheduled a follow up call to ensure that their account settings are conducive to finding
success with our serviceAt this time the customer remains a valued and active member of our network and we look forward to a successful relationship with their company moving forward

Prior to receiving this complaint a settlement was made regarding the outstanding balance on this customer's previous account as a part of a re-enrollment inquiryAt this time the account in question has been cancelled with no further balance owed

Per this customer's request included in their complaint, we have not contacted them further regarding this matter but do have information to provide.The communications they had been receiving were in regards to a balance that resulted from a charge dispute made with the customer's bank, not new
charges that were applied by our companyIn the effort of resolving this complaint, we have since wiped that balance, cancelled the customer's account, and can assure them that there will be no new charges or future communications from companyWe wish this customer all the best moving forward and thank them for their time with our service

Initial Business Response /* (1000, 5, 2015/06/25) */
We have discussed the situation with this consumer, and we are currently looking in to any possible reasons that contractors or anyone else not affiliated with our service have obtained her informationWe take our security very seriously, and
though we have no known breaches in our company's history, we will continue to investigate this matter
In the mean time, we have made sure that any accounts associated with this homeowner have been marked as do not call, and will not receive anything further from our side of things
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have been in touch with this customer and were able to address and resolve their concernsWe have apologized for any misunderstandings regarding our renewal policy for annual membership, discussed their experience as a whole, and although we have at this time parted ways, we did so on friendly
terms and look forward to the possibility of doing business with this customer again in the future

Although we have not been in direct contact with this customer since their complaint was filed, we do have information to provide regarding the customer's concernsUpon receiving the complaint, we reviewed the customer's account and found that while their refund ticket had been filed that it had
not been processedThe refund was then processed and finalized that same day, and the customer should have already received the funds in questionAdditionally, their account has been cancelled in full and there will be no future charges made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As of today, Homeadvisor has refunded our money and we have settled our dispute. Thank you for your assistance in this matter - it was greatly appreciated and is what cause Homeadvisor to finally issue a refund. Thanks again!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/15) */
Prior to receiving this complaint, there were several credits provided to this customer in order to resolve their concerns
We reached out to confirm with the customer that their issue had been addressed, and they informed us that the matter
had in fact already been resolved to their satisfaction

In speaking with this customer and reviewing our records, we found that they were diligent in informing us that they did not wish to continue with our service as soon as possible upon discovering their membership fee had processedAs such, we were able to provide a refund for the amount in question
and have since parted ways on friendly terms

Since our original response we have been able to reach this customer and have addressed their concernsWe found that
there were in fact several issues regarding this customer's account, the largest concern being in regards to the type of leads being providedOn multiple occasions, we found that while homeowners had entered their requests under the correct category for this customer's business, the job description provided by the homeowner in those leads detailed tasks that the customer's company does not performAs a result, we were able to reach a settlement with customer and have since ended our professional relationship

Although the account holder with our service is a party other than this complainant, we were able to contact the account holder and were able to resolve their concerns. At this time a settlement has been reached, their account cancelled as requested, and we have since parted ways with the
customer on friendly terms

Initial Business Response /* (1000, 5, 2015/12/18) */
We have been in touch with this customer and have addressed their concerns
We found that there were several issues that lead to this complaint, most importantly in regards to the lead generation aspect of membership with our serviceIn
order to part ways on amicable terms, we have reached a settlement with the customer and have halted any further collections activity
Initial Consumer Rebuttal /* (2000, 11, 2016/01/04) */
Hello and thank you again for taken care of me
The HomeAdvisor Inc resolved the problem to my satisfaction
Just to let you know how awsome you guys are
And happy new year

We have been
in touch with this customer and were able to address their concerns.We found that there were discrepancies concerning our refund policies, especially in relation to the window for which a refund is available for annual membershipIn speaking with this customer and reviewing our records, we were able to determine that the customer made a good faith effort to cancel within what they understood to be the allowable time frame, and as a result we were able to amend the outstanding balance associated with their accountAt this time we have cancelled the customer's membership per their request with no further monies owed

We have made multiple attempts to reach this customer but have not yet been able to contact them regarding this complaintWe have provided the direct contact information of the person handling this concern in multiple voicemails and will remain optimistic that we will have the opportunity to
resolve this complaint on amicable terms