HomeAdvisor

We have made multiple attempts to contact this customer regarding their concerns but have not yet been able to reach them. The direct contact information for the party handling this complaint has been provided in multiple voicemails left with this customer, and we remain optimistic that we will
have the opportunity to address and resolve the issues brought forth in this complaint

We have been in touch with this customer and were able to negotiate a settlement regarding the payment made in order to resolve the balance with this customer's previous accountWe have apologized for the confusion regarding the customer's previous account as it related to the opening of a new one,
and at this time both accounts have been removed from our network

While we have not yet been able to speak with this customer directly, we have both left voice messages for one another in the pursuit of discussing this complaintWe look forward to catching up with the customer next week and are optimistic that we will be able to reach an amicable resolution
regarding the customer's concerns

While this complaint seems to have been submitted by a party other than the account holder with our service, we have made several attempts to reach the actual account holder to discuss the listed concerns but have not as yet been successful in reaching themWe have provided the best method of
contact to reach the person handling this matter in our previous messages, and should we here from the owner of the account with our service we will be more than happy to diligently work towards a resolution to this complaint

Initial Business Response /* (1000, 5, 2015/08/18) */
We have been in touch with this customer and resolved their concerns
We found that there was in fact several errors related to this account, contact information and business name in particularIn order to part ways on friendly terms, we
have credited the outstanding balance that was associated with this customer's account

Prior to receiving this complaint our customer service department was able to address and resolve the concerns as listedThe customer's account has since been cancelled per their request with no further balance owed

We have been in touch with this customer and were able to address and resolve their concerns.Upon apologizing for the confusion regarding charges for a part of our service that this customer did not wish to be enrolled in, we were able to provide a refund and have ensured that they were un-enrolled
from that programAt this time we are pleased that the customer's membership in our service network remains active and we look forward to a successful business relationship moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is terrible that it had to come to such drastic efforts to resolve this issueIn the end the wrong was corrected.
Sincerely,
*** ***

In response to this complaint we would like to state that at no time has any member of our service ever been provided leads that were the result of "names pulled at random," and that every lead relayed to our customers is the result of a live service request being submitted to our websiteThese
service requests require that multiple pages of information be completed and submitted by the person filling out the form, and that we also have a robust credit system in place for instances of information or leads that do not fit the profile settings of the service provider that the lead was sent to. We would also like to state that this complainant has not been a customer and/or member of our service network since a brief period in 2015, during which there was a substantial amount of credit applied to their account prior to their cancellationIt is for these reasons that we are at this time considering this matter closed

Although our records show that this consumer entered their information into a legitimate service request path in order to be matched with service professionals, we have removed their information from our database. We can at this time assure the consumer that their information no longer exists
in our system and that they will no longer receive communications from our company

Since the time that this customer filed their complaint our records indicate that they have been in touch with our customer service department, credit was applied, and the customer expressed their desire to keep their account with our service as active.While we are certainly willing to assist with
any further concerns that the customer may have, per the records noting the above actions we are at this time considering this complaint as closed

Prior to receiving this complaint, our customer service department was able to contact this customer and discuss their concernsOur representative was at that time able to reach a settlement with the customer and the account in question has since been cancelled in full per the customer's request

We were able to contact this customer and have addressed the concerns they had regarding their accountOur records confirmed that the leads being sent to this customer had in fact been outside of their desired coverage area, and as a result, the customer had cancelled their account in fairly short
orderWhile we regret that we were not able to properly address their concerns prior to the account's cancellation and resulting bank dispute, we have amended the balance associate with the account and cancelled it in full per their requestAt this time we have parted ways on amicable terms

We were eventually able to reach this customer and have since been able to address their
concernsWe have apologized for any confusion and or miscommunications regarding our services that may have occurred, were able to reach a settlement with the customer, and have since parted ways on amicable terms

Due to the nature of this complaint we have not reached out to this customer, but would like to assure them that the conduct of the representative in question is being addressed by managementWe have also already placed the consumer's information on our Do Not Contact list and they will not be
contacted by our company again in the future

Upon making contact in an attempt to discuss this complaint, the customer did not allow our representative to address their concerns and promptly ended the phone callWhile we would still like the opportunity to hold a productive discussion about this complaint, we are at this time refraining from
any further contact unless initiated by the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I do still believe though, that home advisor 's practices are misleading and deceptive I would like to see some safeguards put in place so no other unsuspecting contractor goes through what we went throughI feel a contract needs to be sent out and verified before any business takes place If I had seen the actual terms in print I never would've agreed to any of thisSincerely,*** ***

While we were able to reach this customer and were provided their version of the events that led to this complaint, upon receiving clarification that the party contacting them was from our company and not the Revdex.com, the customer would not entertain any further conversation or explanations and promptly
ended the callWe are still very willing to discuss the customer's concerns in the pursuit of reaching an amicable resolution, but would also like to state that we have both account records and recordings that refute several key aspects of this complaintShould the customer reconsider their decision not to discuss their concerns with us then we will be happy to provide an update with any resolution that may be reached, but until that time we are forced to consider this matter closed

Prior to receiving this complaint, our records reflect that this customer's account had already been credited for the balance that resulted from the disputed charge with their bankThe only remaining outstanding balance that was still associated with their account is the fee for that returned
payment, a $charge that is not unlike a fee for a bounced check, but we have since wiped that balance as wellAt this time we can confirm that there is no further balance associated with the account, there will be no further charges, and that the account has been cancelled in full per the customer's requestWe apologize for any confusion or frustration that resulted from this situation and hope that this response serves as an amicable resolution to the customer's concerns