HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, again, this company Homeadvisor says one and does another, nothing in writing, all verbal Earlier this week received call from someone at Homeadvisor going over the complaint Bottom line, they said they would email me everything we discussed to resolve the complaint along with their direct phone number This did not happen They did refund the money and said membership/services provided were terminated.Questions remain if my or my business credit report has been harmed or negative review.Questions remain about my website, domain name, and/or my name have been harmed or have a negative connotation on the internet.Beware of doing business with Homeadvisor as a service provider
Sincerely,
*** ***

While we have made multiple attempts at reaching this customer we have not yet been able to hold a discussion with them in order to address their concernsWe have provided the best contact method to reach the party handling this complaint and will remain optimistic that we will be able to resolve
their concerns following the holidays

We have been in touch with this customer and apologized for our misunderstanding the situation in our previous replyWe were able to discuss this customer's situation with them, reach a settlement agreement, have cancelled their account per their request, and at this time have parted ways on friendly terms

We were able to contact this customer and have resolved the concerns as listed in this complaintWe have apologized for any confusion and/or frustration that may have been caused by our autorenewal policy and have provided the refund as requestedAt this time the customer's account has been
cancelled per their request and we have parted ways on amicable terms

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for any confusion and/or frustration that resulted from our renewal policy, have provided the requested resolution, and at this time the customer's account has been cancelled as
requested with no outstanding balance

As mentioned in this complaint, this customer reached out to our company prior to filing this complaint regarding their concernsAs such, prior to this receiving complaint we had already been able to contact this customer, discuss their concerns, and reach an amicable resolution.The customer had
experienced difficulty logging into their account and were therefor were not properly able to address and interact with the leads being provided to themThere was also confusion regarding several other key aspects of their account in regards to our service so the customer quickly cancelled their membershipAs such, we were able to reach a settlement with the customer, have cancelled their account per their request, and at this time have parted ways on friendly terms

We have been in touch with this customer and were able to resolve the concerns as listed in this complaintA settlement was reached, their account has been cancelled per their request, and at this time we have parted ways on amicable terms

Initial Business Response /* (1000, 5, 2015/09/04) */
Prior to receiving this complaint, we had already provided a refund to this customerThough we have made several attempts to contact this customer to confirm their concerns are resolved, we have not yet been successful in that pursuit
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I keep receiving letters of collection about the same charge they say has been refundedAlso tried to call them and no return, I called the customer service and they have no clue what I was talking about, money have been refunded but they closed down my account without my order and is attempting to send me to collectionvery bad inside communication
Final Consumer Response /* (3000, 13, 2015/11/11) */
Canceled old account to pressure new account price
I have been talking with representatives about an unauthorized card charge (supposed to be an "advertisement charge"), after being in here(Revdex.com) and complained about that issue they returned the money to my account and problem was solved, but I just found out that they canceled a healthy long time account without my authorization, I called HomeAdvisor back and they are asking over $to reinstate my account, the account should never be canceled to begin withI have been talking on the phone with several representatives everyone tell me something differentI feel I have been scammed and pressured to release more money
Final Business Response /* (4000, 18, 2015/12/01) */
Several days after the last update provided by the customer, we were able to make contact and discuss their situationThere was some confusion regarding creating a new account versus reinstating their old one, this the confusion regarding the sign up fee that they mentionedWe clarified the scenario with the customer and left the conversation with the understanding that they would let us know how they wanted to proceed
At this time the account is cancelled, but there is no outstanding balance or collections activity being pursued

While we apologize for any misunderstandings or confusion that may have originated from during this customer's membership in the middle of 2016, we would like to clarify that during their time with us the leads provided to them were well within their agreed upon spend targetOur records indicate
that their previous account with us was cancelled in good standing in October of last year with no billing disputes or outstanding balance associated with the accountAs to the recent contact from our service, we have ensured that this complainant's information has been placed on our Do Not Call list and will not be receiving any further communications from our company

We have been in touch with this customer and were able to address and resolve their concernsWe have apologized for the confusion that lead to the balance in question, were able to reach an amicable settlement regarding their previous account with our service, and at this time have parted ways on
friendly terms

Initial Business Response /* (1000, 5, 2015/12/18) */
We have been in touch with this customer and were able to address their concerns
We found that there had been a misunderstanding in regards to pausing leads versus the actual cancellation of an accountDue to this confusion, leads were
sent to this customer after a long-term pause when the customer had been under the impression that the account had been cancelledIn order to resolve this complaint, we have amended the outstanding balance associated with the account and have parted ways with the customer on amicable terms

Complaint: ***
I am rejecting this response because:We have not spoken and we have left two more messages to *** *** whom apparently handles all complaints from the Revdex.com
Sincerely,
*** ***

We were able to reach this customer and have brought their complaint to an amicable resolutionWe found that this complaint stemmed from a miscommunication regarding fundamental elements of our service, specifically our lead generation system and the credit policy associated with itWhile we
maintain that our service is an effective form of advertising with a consistently positive ROI over time, we found that the specialized type of work that this customer performs is not an ideal fit for our service at this timeAs such, we were able to reach a settlement with this customer and have since parted ways on friendly terms

Although we have not been in touch with this customer since receiving this complaint, we would like to use this opportunity to inform both the customer and the Revdex.com that the requested resolution has been provided.Upon review of the customer's account, we were able to determine that although leads had
been turned off for the duration of their original membership term, generation resumed after the membership was automatically renewed last monthAs this lead to a outstanding balance following the filing of charge reversals with the customer's credit card company, our customer service department was unable to cancel the account. In light of this situation, we have cleared the balance that was associated with the customer's account, there was no collections activity pursued, there will be no future charges, and the account has been cancelled in full as requestedWe would like to apologize for the confusion that lead to this complaint and wish this customer and their company all the best moving forward

We would like to apologize for the confusion surrounding our membership renewal and to let this customer know that the resolution requested in this complaint has been provided. At this time a refund for their membership has been provided, and those funds will be reflected on the customer's
credit card statement within 10-business days of this responseTheir account has also been cancelled in full and there will be no future charges.We trust that this resolution will resolve this concern on amicable terms and we wish the customer and their business all the best moving forward

Initial Business Response /* (1000, 5, 2015/12/02) */
We have been in touch with this customer and have addressed their concerns
We found that when signing up for our service, there was a fundamental misunderstanding as to the nature of our services, particularly regarding lead generation and
the fees associated thereofAs a result, we have amended this customer's outstanding balance and have parted ways on amicable terms

We have been in touch with this customer, have apologized for the confusion that lead to their complaint, and were able to provide the resolution that they requested in this complaintAt this time their account with our service has been cancelled per their request and we have parted ways on
friendly terms

Initial Business Response /* (1000, 5, 2015/09/23) */
We were able to reach this homeowner and have successfully explained the way our particular form of advertising works in regards to the way contractors are chargedWe explained that while yes, contractors are billed per lead that they receive,
it is simply a different approach to advertising versus paying a publication or television station in a lump sum for ad spots
The homeowner indicated to us that they were satisfied with this explanation, and we look forward to assisting them with their home improvement needs in the future
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A representative from HomeAdvisor called me personally immediately after the complaint with Revdex.com was filedHe explained the HomeAdvisor business model to my satisfactionI was impressed and pleased with the concern for consumers showed by the company

As stated in this customer's response their account with our service was active for multiple months, and as a result of the credit applied to their account as a part of our original agreement, all leads that were received came at no charge to the customerAdditionally, during the time of their membership with our service, their company was actively advertised across all facets of our service's network.We stand by our original response and previous agreement with this customer and are considering the matter closed