HomeAdvisor

Complaint: [redacted]
I am rejecting this response because:  I am still super unsatisfied with the service and will be proceeding with legal action 
Sincerely,
[redacted]

Complaint: 12742216
I am rejecting this response because:
Sincerely,
[redacted]

We have been in touch with this consumer and were able to address and resolve the concerns described in this complaint. At this time an amicable resolution has been reached and the service provider in question has been terminated from our network.

We were able to reach this customer and address the concerns named in this complaint. We clarified certain aspects of our credit policy, discussed different account settings that would be more beneficial to this customer's business, and applied credit to their account. At this time we have scheduled...

a follow up call to finalize their new settings for future success and are glad to count this customer as an active and valued member of our network.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company did not respond to the emails I sent as requested in the Revdex.com website nor did they resolve the issue until after I filed this complaint. Their statement is untrue!  I checked this morning and see the funds were finally deposited back to my account on 04/28/17. I wouldn't have gotten that without filing this complaint. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We had to pay $1221.25 they waived the late fees and collection fees
Sincerely,
[redacted]

This customer's account with our service was terminated due to what we determined to be a pattern of negative ratings and reviews that they received along with a serious formal complaint from a consumer. Per our terms and conditions, our company retains the right to terminate any account's...

membership with our network at any time at our sole discretion. In this case we have chosen to exercise that right and are considering this matter closed.

Initial Business Response /* (1000, 5, 2015/11/19) */
One day prior to receiving this complaint, we received an email from this customer requesting the removal of the listing in question. While we cannot speculate on what error prevented the profile from being removed at their first request, we...

have marked the profile for deletion and have followed up with our Tech Department to ensure its removal.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,IF TRUE bc my only concern is the letter that I received from them was not only for $20 it was for $333.54 so this just adds to my frustrations with this company 
Sincerely,
[redacted]

We have been in touch with this customer and were able to resolve this complaint. In speaking with the customer and investigating our records, we determined that there had been some miscommunication regarding whether or not the customer would begin their account as a lead-buying customer or simply...

displaying their business' listing on our Live Directory. In light of this, we discussed the specifics of the lead-buying aspect of our service and were able to apply credit to the customer's account. At this time the customer remains a valued member of our network, and will be using the credit applied to their account to begin receiving leads from homeowners in their area who request service on our site.

Initial Business Response /* (1000, 5, 2015/11/11) */
We have been in touch with this customer and have addressed their concerns.
The charge in question was a glitch in that it should not have been applied to Canadian accounts. As such, we have refunded the charge and this customer remains a...

member of our network.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Long prior to receiving this complaint, our customer service department was able to address and resolve this customer's complaint regarding our autorenewal policy. A refund was provided in July of this year and their account has remained cancel since that time.Regarding the sales call this customer...

received, we would like to apologize for the unwanted contact, we have since placed this customer's information on our Do Not Call list, and at this time are considering this matter closed.

Since receiving this complaint our Customer Solutions Team has been in touch with both this consumer as well as the contractor in question. In our attempts to foster a mutually agreeable resolution to this concern, our communications with the contractor indicated that they will be issuing a refund...

to the consumer directly. We will be following up with both parties to ensure that this matter has in fact been resolved, and the consumer's review of the contractor has since been posted.

We have been in touch with this customer and have successfully resolved their concerns. While we were not able to substantiate the claim that there was any misrepresentation regarding the cost of our leads, we did find that the customer alerted us of their concerns very early on in their membership...

and were not actively pursuing their leads. As a result, we were able to reach a settlement with this customer and have since parted ways on friendly terms.

Complaint: [redacted]
I am...

rejecting this response because: It took weeks for them to even call us. They have only called twice, not several times. Even though this is the start of a the busiest time of year for the heating and air conditioning industry, I have returned calls both times, as my schedule allows.
Sincerely,
[redacted]

We have been in touch with this customer and were able to hold a productive conversation regarding their experience and concerns with out service. We were able to schedule a follow up call to adjust the customer's account settings and are at this time looking forward to continuing to count this...

customer as a valued member of our network.

Initial Business Response /* (1000, 5, 2015/10/09) */
We have spoken to this customer, as well as investigated their concerns on an internal level.
We have no reason to believe that the charges to this customer's account are anything but valid. Our records indicate that the customer contacted...

and spoke with multiple homeowners as a result of our leads, and have no way to substantiate the claims that their sales representative mislead the customer regarding the nature of our service.
We would also like to point out that under no circumstances are any of our leads ever sent to any more than four contractors. This was explained to the customer as well.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Home Advisory did response to my complaint. Their sales person "[redacted] lied to me he said that I shouldn't get charged for leads that I don't sale. [redacted] also did not tell me that they sent lead to more than 4 contractors and charge them each single lead. that is not right sending one lead to 4 different contractors and charge each contractor for that one lead. [redacted] contacted me after my complaint with Revdex.com and he couldn't even find the recording of their sales person lie to me. How can that be Possible ? I am 100 % sure that if their sales person didn't lie he would have found the recordings. Their sales person wont even answer my calls so I can confront him that how unprofessional Home Advisory is. If any of Home Advisory supervisors are professional they would've at brought [redacted] sales person on a 3 way call. I have a an excellent credit history I always pay my bills on time I am never late on a bill, my credit score is excellent but liars like home advisory are threatening me with E-Mails and call that they would sent me to a creditor if I don't pay their money. I have already won the dispute against them with my credit card company. They did sent me lead I would call and some one picks up lime and no one speaks no one there from all the leads they sent me and charged me for them only I was able to talk to 2 people which didn't work out. I want home advisory to stop calling me I owe them nothing they go on line find new contractors and lie to them just to sign them up. Then they charge them and treaten them I wasn't the one who contacted them they contacted me they are ling I have an email from them saying I contacted them I didn't. I didn't even know who they were until their sales person contacted me and lied to me. I am an honest contracted I don't want to be cheated I don't lie to my clients I am honest. I would like Home Advisory to be honest to and I am sure they would grow as a company with honesty they would grow larger and be a better company. My company is based on honesty, honesty works better for me. I like home advisory so stop calling me until they have a better solution to solve this matter a better way. I like to thank Revdex.com from the bottom of my heart for Submitting my complaint and listening to my voice .
Final Business Response /* (4000, 12, 2015/11/24) */
As indicated in our original response to this complaint, we have no reason to believe that the charges to this customer's account are anything but valid. Our records indicate that the customer contacted and spoke with multiple homeowners as a result of our lead service, and we have no way to substantiate the claims that their sales representative mislead the customer regarding the nature of our service.
We would also like to add that recordings of calls made to or from our company are only saved for a finite window of time, and the age of this account and time passed from the initial sales conversations have passed that window. We have received no other complaints regarding the sales representative in question misrepresenting our services in any capacity to other customers.
At this time we are considering the outstanding balance on this account as a valid debt owed to our company.

As this consumer mentioned in their complaint, their concerns are currently being addressed through our established Problem Resolution process. We are currently awaiting communications from the contractor in question and remain hopeful that our efforts will result in this consumer receiving a refund...

regarding their concerns. We would also like to note that the individual listed as the contractor's primary account holder was successfully screened through our background check with no criminal history found, but that at this time the account has been removed from our network.

While our service strives to have consumers provide as much information as possible during the service request process, we cannot make any guarantees regarding consumers' knowledge or understanding of the tasks for which they are requesting information, nor can we guarantee their willingness to proceed with a given project.  As this has been addressed by our customer service department along with the fact that substantial credit has been applied to the customer's account, we must at this time reiterate the fact that we are considering this matter closed.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]