HomeAdvisor

Initial Business Response /* (1000, 5, 2015/09/30) */
Per our company policy, in order to post "consumer verified reviews" we must first make contact with the consumer that wrote the comment. Initially, we were unable to reach this consumer and therefor it was not posted to our site.
We view...

this complaint as confirmation that the review was in fact written by the consumer and have now posted it to the contractor's profile page. Though we did not speak with this consumer directly, we did leave them a voicemail detailing the above.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Review is now posted.

Although we have not been in touch with this customer directly, we have left both a voice message and an email confirming that their requested resolution has been provided. At this time there is no further balance associated with their account, there will be no future charges, and the account has...

been cancelled in full per the customer's request.

Complaint: [redacted]
I am rejecting this response because: I appreciate from them to work on the future,but I prefer no more to be contacted from them more please
Sincerely,
[redacted]

In speaking with this customer and reviewing our records, we determined that the scope of tasks that the customer's company performs were not an ideal match for the types of leads generated through our service. As this customer made us aware of this and attempted to cancel their account within their...

first week of membership, we were able to amend the balance in question and cancel their account in full. The customer's information has been removed from our collections process, and at this time we have parted ways with the customer on amicable terms.

Prior to receiving this complaint our customer service department was able to reach this customer and provide a resolution to their concerns. Credit was applied to their account, and at this time we pleased to still count the customer among our active network members.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This complaint has been resolved with home advisor.

We have been in touch with this customer and were able to resolve the concerns brought forth in this complaint. At this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we have since parted ways on amicable terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been in touch with this customer and were able to have a productive conversation regarding their concerns as mentioned in this complaint. We were able to clarify the reasons behind any confusion regarding their billing, discussed different billing platforms available to members of our...

service, the merits of each of those platforms, and how they compared to the program that the customer had been enrolled. As a result, we were able to reach a settlement with the customer, have cancelled their account per their request, and at this time have parted ways on friendly terms.

I am rejecting this response because:HomeAdvisor didn't address the cause for the review involving a shoddy contractor. I changed e-mails to avoid repetitious, computer generated e-mails, claiming the issue had been escalated to solutions?I see an organization like this can claim total non-sense and avoid responsibility for anything related to their website, not limited to and including shoddy contractors. I see now it has become common knowledge that any contractor having to use a website like HomeAdvisor, is in fact a shoddy contractor, desperate for leads, which HomeAdvisor charges an excessive fee for each and every one. I did win with the local Magistrate against this faulty contractor, and HomeAdvisor is in denial, sad.

We have been in touch with this customer and were able to discuss their concerns regarding their account. The primary topic that was addressed concerned our lead generating program and how those leads are billed. We were able to highlight the difference in varying programs that we offer, the details...

of how they are billed, and what sort of business models each one suits. As a part of this conversation, we apologized for any confusion that there may have been in regards to their billing, and the customer explained that they were okay with the circumstances so long as their account would be cancelled in full. At this time we have taken that action and there will be no future charges made to their account. We made sure to invite the customer to return to our service under a billing plan that would be a better fit for their company, and at this time we have parted ways on friendly terms.

We were able to discuss this customer's concerns with them and were able to provide a resolution to this complaint. We found that there was a fundamental misunderstanding as to the type of service this customer would be receiving as a part of their membership with our company. Our records indicated...

that the lead-buying aspect of our service had been activated when the customer signed up, but when they informed us that they did not wish to receive the leads, credits were quickly applied per company policy. Further confusion arose as the customer was under the impression that we had applied a refund to their account as opposed to the credits provided. In light of these circumstances, we were able to reach a settlement agreement with the customer. At this time we have closed their account and have parted ways with the customer on amicable terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
We have addressed this customer's concerns and found that they were in fact billed in error.
After cancelling their membership last year, we found that our system did not adequately mark the account to reflect as such, so when the time for...

their subscription to our membership to renew for this year, it was billed automatically. We have wiped this outstanding balance in our system and made sure that the account has been cancelled in full.

Prior to receiving this complaint we were able to address and resolve the cause of the unwanted calls this customer had been receiving.Although the customer's account had been cancelled in full as mentioned in this complaint, their listing on our live directory was still active and available to the...

public. There was of course no charge involved with this, but that listing has since been removed and the customer's company is no longer being advertised by our service in any capacity.

After reviewing this customer's account we were able to apply the appropriate credits to this customer's account to resolve their concerns, and at this time the customer remains an active member of our network.

Complaint: [redacted]
I am rejecting this response because:This is not how it was at all handled. I have a 20 minute conversation recorded that states that you, Home Advisor cannot issue refunds in anyway. I was told that no one ever received a refund. Not to mention how I was duped into signing up in the first place with lies and confusion on how the service works. My phone call I had with a manager states that your company does not favor the contractor and will always award the home owner the win in every, single, case! So for all future contractors please be advised of this. I am making a youtube video with my recorded phone call for all future businesses to watch. I had to apply for a fraud charge at my bank to receive my funds back.
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/11/24) */
Though we have not been able to speak with this customer directly, we did receive a voicemail advising us that tomorrow would be a good time to reach them and that they are willing to discuss their concerns. Additionally, the voicemail...

mentioned that the customer may have employed legal counsel, which if that is the case we will have to defer our communications to our legal department. We will reach out to the customer tomorrow as mentioned and will provide further updates as events warrant.
Final Business Response /* (1000, 13, 2015/11/24) */
We were able to reach this customer and have addressed their concerns. Although we have confirmed that the leads associated with this account were valid, given that the customer was dissatisfied overall and prepaid a lump some for future leads, we have reached a refund agreement and have parted ways on amicable terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]