HomeAdvisor

Complaint: [redacted]
I am rejecting this response because: The fact that the company hides behind "we don't own the domain," seems mute.  They are profiting by the deceptive trade practice.  I will amend my requested resolution to the following:1) Cease and desist from any business relationship with the sites in question sites. The IP address for the site above is used by at least 6 sites. Document for Revdex.com the cancellation letter to the sites.2) A documented business process to investigate all referral sites to discover if the claims made on behalf of HomeAdvisor are clear and contain language substantially the same as: "THIS IS A REFERRAL SITE AND WILL GIVE YOU NAME TO SERVICES OR CONTRACTORS IN YOUR AREA."3) Statement on their site and to their contractors that "HomeAdvisor in no way conducts, condones, or supports deceptive trade practices."
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to address and resolve this customer's concerns. Given our records showing inactivity on the account dating back to 2015, we were able to provide a credit for a automatic membership charges that were applied to this...

customer's account. Per their request, the account has been cancelled in full with no further balance associated.

Initial Business Response /* (1000, 5, 2015/10/13) */
Though we have not been in direct contact with this customer, we did leave a voicemail confirming that a full refund was issued prior to our office receiving this complaint.
At this time we are considering the matter closed, but if there are...

further concerns we will gladly address them.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the...

business.)
Ive had pneumonia and havent been talking on the phone much. Ive gotten two phone msgs. the first guy was rude & ill admit I didnt feel too bad just ignoring his msg. the second guy was cool though id call him if id stop coughing here. If they could email me thatd be great then we can try to work this out.

We have been in touch with this customer and were able to ensure that the concerns listed in this complaint were properly addressed. At this time we have apologized to the customer for the confusion surrounding their previous account, there is currently no balanced owed, and we have since parted...

ways on amicable terms.

After speaking with this customer and investigating their account, we found that there were some concerns surrounding the way the account was initially set up. Those issues resulted in the customer receiving leads for categories of work that they do not perform, thus resulting in this...

complaint. We were able to correct these issues, and at this time the customer remains an active member of our network.

Prior to receiving this complaint, the directory listing mentioned in this complaint had already been pulled down per the customer's request. At this time the remaining evidence of the customer's previous account and/or listing with our service is limited to the link provided on Google's search...

page, and clicking that link will direct only to a landing page informing the potential customer that the page has been removed. We do not have control over the link showing on a Google search result, but per Google's normal update cycle, it should be removed entirely within the next 10-15 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, PENDING PROOF OF REFUND TO MY CREDIT CARD!
Sincerely,
[redacted], PresidentControlled Hydronics, Inc.

Complaint: [redacted]
I am rejecting this response because:A manager never returned my initial complaint phone calls until after my Revdex.com complaint was submitted and then they refunded the original amount was all. They called inquiring as to my dissatisfaction and tried to get me to sign up again! This company is not honest or competent and they try to harass you into buying their bogus service.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/02) */
Though we were able to reach this customer to discuss their concerns, we were not able to reach them in subsequent phone calls to work towards a solution. We remain hopeful that we will make contact with this customer to reach an amicable...

solution.
Complaint Response Date bumped because: Holiday

We would like to assure this consumer that our company has no affiliation or partnership agreements with the website listed in this complaint. Websites such as these are often constructed and hosted by third party organizations in an attempt to garner traffic and/or lead information from consumers...

in order to redirect them to existing services such as ours. While we regret any assumptions this consumer may have drawn from the language used on the site in question, we had no part in its creation or maintenance and cannot be held liable for its content.

Initial Business Response /* (1000, 5, 2015/11/20) */
We were able to get in touch with this customer and have addressed their concerns.
In light of the issues addressed in the complaint, we have agreed to discontinue collections activity against this customer and have closed their account....


Complaint Response Date bumped because: Holiday

Do to the nature of this complaint we have not reached out to this consumer, but have instead placed them on our Do Not Call list as requested, and would like to apologize for any frustration that the unwanted contact may have caused.

In discussing this complaint with the customer and reviewing our own records, we found that most of the concerns listed in this complaint can be traced back to the fact that we were unable to make contact to complete our usual "Welcome Call" to the customer to clarify certain key elements of our...

service. Further exacerbating that situation is the fact that the customer was experiencing difficulty in logging into their account, thus they were not able to pause leads, review their charges, as well as several other concerns mentioned in this complaint. Because of this situation combined with the fact that the customer cancelled very early in their membership with us, we were able to reach a settlement agreement. Once that settlement was reached, we were able to part ways with this customer on friendly terms.

Initial Business Response /* (1000, 5, 2015/12/04) */
We were able to reach this customer and have addressed their concerns.
We found that there was some confusion regarding the tasks for leads that this customer would be receiving as a part of our network. To correct this issue, we have...

reached a settlement with the customer and have parted ways on friendly terms.

We were sure to explain to this customer in both our conversion by phone as well as in our confirmation email that refunds can take up to 15 business days to appear on their credit card statement. The settlement that was agreed to as described in our previous response was processed on our end on the same day that we spoke with the customer, 1/10/16, and should appear on their account by the end of this month.

After contacting this customer and apologizing for the misunderstandings that led to this situation, we are at this time awaiting word from them on how to proceed in correcting their billing concern. Assuming that the charge dispute with the customer's bank has not been processed we will be issuing...

a refund, and if the dispute has been processed then we will be wiping the resulting balance.

We have been in touch with this customer and were able to address their concerns. We found that the customer's concerns have remained consistent throughout their communications with us, and that there seems to have been some confusion regarding the account settings when their membership first began. To rectify this situation, we have made the adjustment to the customer's desired settings, provided credit to their account, and are pleased to still count this customer as a valuable member of our network.

Our offices have made multiple attempts to resolve this customer's concerns both prior to and since receiving this complaint, but we have not been successful in that pursuit. Although explanations of our service have been provided, clarification regarding the billing policies in questions...

were given, and a settlement offer has been made to this customer, these efforts have thus far been rejected by the customer. As the current balance is the result of charge reversals made by the customer with their financial institution, we would like to state that our previous settlement offer will stand should the customer reconsider, but otherwise we are at this time considering the matter closed.

Since receiving this complaint our customer service department has been in touch with this customer and was able to clarify the misunderstandings that lead to this complaint. That conversation resulted in adjustments being made to the customer's account in order to better fit their business needs,...

credit was applied, and at this time we are pleased to still count the customer as a valued member of our service network.