HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as action is completed by them as stated in their most recent response.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/11/09) */
Prior to receiving this complaint, this customer appears to have had their concerns resolved by our Customer Service Department.
Though we have not made additional contact, our notes show that the customer has been refunded, their account...

has been cancelled, and we have parted ways on amicable terms.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/11) */
I just went online and searched my name/company name through Home Advisor. After writing my complaint to the Revdex.com, Home Advisor must have been notified, they put their computer gurus to work and changed my profile/advertising page from my personal name to my company name.
Because they were notified of my complaint, they are trying to cover themselves by making a change to what I had asked from the beginning.
Rather than admitting their faults, they try to fix their wrong by changing something they said could not be done because of licensing regulations, a complaint to Revdex.com sure changed all the guidelines and regulations they are supposed to follow.

Complaint:...

[redacted]
I am rejecting this response because:  The company's response is part of the original complaint and refused to give me a full refund. I still have not received a refund and its been over a month. The representative needs to address the issues I submitted and read my Revdex.com complaint again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it is simply untrue.  I reversed charges with my bank for a bulk amount of the fraudulent charges and that is the only reason that I have received any of my illegally stolen money back.  Then, Home Advisor did credit my bank account $630.25 and I was very impressed only to see the very next day that the money had been re-taken from my account.  I have called several times and cannot seem to speak to anyone that has half of a brain.  I have not received a call back as they promised to resolve the NEW CHARGES of $630.25.  That is on top of $931.00 that they have already stolen from me.  I require the entire amount of their charges to be refunded to my accounts and a PHONE CALL from a supervisor/manager or anyone that has some common sense.  I could not believe that they stole even more money from me after all of the channels I have used to stop them from stealing from my bank account.  Each time I call, I ask if my account is canceled and they tell me it is on hold.  I need this resolved as soon as possible so that I can move on with my life.  This is no way to run a business, I own a small business and would never treat any of my clients this way.  Expecting an immediate phone call from someone to resolve this matter.
Sincerely,
[redacted]

We have been in touch with this customer and were able to address their concerns. We found that this complaint stemmed from discrepancies in the customer's understanding of the program in which they were enrolled against the actual terms of their membership, specifically in regards to billing structure for lead generation. During our conversation we were able to discuss alternative programs that were more in line with their understanding and expectations of our service, as well as negotiate a settlement regarding their concerns. At this time the customer's account has been cancelled per their request with no further balance owed, and we have parted ways on friendly terms. We look forward to the possibility of working with them again under membership settings that would be more beneficial to their business model.

Per our normal Problem Resolution process, we have made multiple attempts to reach this consumer by phone but have not yet been successful in that pursuit. The direct contact information for the party handling this concern has been provided to the consumer, and we remain optimistic that we will be...

able to bring this consumer's concerns to an amicable resolution.

We have been in touch with this customer and were able to address their concerns. In our discussions with the customer and our own internal investigation, we found that there were multiple issues with the form of payment on file, as well as some confusion regarding credits given and the amount that...

the customer was responsible for in regards to membership fees. Due to these circumstances, we were able to amend the outstanding balance associated with this customer's account and have since parted ways on friendly terms.

We take these complaints very seriously. Over the past two weeks we have made several attempts to contact the consumer but have been unsuccessful. If we hear from them at a later date we are confident that we can resolve the issue.

We have been in touch with this customer, have discussed their concerns, and should be finalizing our new arrangement for their membership tomorrow afternoon. We look forward to this customer's continued membership with our service under a program that will be more advantageous to their business...

needs.

Although our records indicate that a significant amount of credit had been applied to this customer's account over the life of their membership, we have provided the resolution as requested.At this time there is no further balance owed, the account has been cancelled in full, and we are at this time...

considering the matter closed.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns and experience with our service. After discussing the proper expectations for leads received through our website and the timing of their account's cancellation in regards to our refund...

policy, a settlement was reached and we have since parted ways with the customer on friendly terms.

As a neutral, third party advertiser, our company does not make any guarantees regarding the contractors in our network beyond the fact that they have successfully passed the background screening required to become a subscriber to our advertising services. While we actively discourage the members of...

our network from subcontracting on projects that were acquired through our site, we do not have the ability to control their business decisions and cannot be held responsible for the results thereof, especially in regards to work quality or pricing disputes. We have advised this consumer that should they have an ongoing concern related to their situation with the contractor in question that their best course of action will be to pursue to contractor directly through an outside resource such as small claims court. The contractor is no longer a member of our network, and we do not have any regulatory authority to force the refund that this consumer is demanding from them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to address and resolve this customer's concerns. We were able to amend the balance in question and have since parted ways on amicable terms.

Although we have not been in direct contact with this customer since receiving this complaint, we would like to take this opportunity to inform them that their requested resolution has been provided. Upon reviewing their account, we found that there had in fact been some confusion with the...

status of their account prior to an extended period of inactivity, and as a result, multiple charge disputes were filed by the customer which further contributed to their outstanding balance. We have at this time cleared the outstanding balance associated with their account, removed their information from the collections, and can assure them that there have been no negative reports against their credit report. We would also like to apologize for any frustrations and/or confusion that occurred as a result of this situation and wish the customer all the best moving forward.

While we were not able to reach this customer to discuss their concerns, we do have information to provide.In reviewing our records, we were able to determine that the customer did let us know of their intention to cancel very early on in their membership due to aspects of our service that were not...

in line with their needs. At this time, we have amended the balance on their account to reflect no further balance owed and have cancelled the account in full per their request.

Initial Business Response /* (1000, 5, 2015/09/23) */
We have opened written correspondence with this customer, and have provided an offer to them that we hope will resolve this matter. At this time, we are awaiting a response so that we may continue to work towards a solution.

We have been in touch with this customer and were able to address their concerns. We were able to confirm that there were several leads billed to this customer's account that were for tasks not performed by their company, and given that such leads are defined as invalid by our credit policy, we were...

able to quickly reach an agreeable resolution. At this time the customer remains a member of our network.

We stand by our original response to this complaint, and as stated in that response credit has already been applied to the customer's account in order to address the concerns in this complaint. We will not be adding further credit towards the six free months of membership that this customer is requesting, but should the customer so choose we will gladly offer a refund of the current negative balance on their account and cancel their membership in full to avoid any future charges. Otherwise, we are at this time considering this matter closed.