HomeAdvisor

We were able to reach this customer and have addressed their concerns. We found that there had been a miscommunication regarding the window our refund policy allows to return membership, but that the customer had made a reasonable effort to cancel within a reasonable time frame. As a result, we were...

able to reach a settlement with this customer and have parted ways on friendly terms.

We have made multiple attempts to reach this customer regarding this complaint but have not yet been successful in our efforts. The direct contact information of the party handling this complaint has been provided to them in multiple voice messages and we still look forward to bringing this matter...

to an amicable resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,  [redacted] 
[redacted]

Below is the email I sent to [redacted] when he emailed me:Good Evening [redacted],Thank you for reaching out via email and phone call.  I did receive your voicemail when I returned from my wedding/honeymoon.  I appreciate you returning the charges to my card.  The reason for my complaint is that I reached out several times to customer service and was denied my request/refund as well as I was hung up on twice.I was called and emailed by several different team members over the course of 4/6 months requesting that I become a member; it was almost harassing.  I do ecognize that they are trying to make a sell, however.  I finally gave in and was promised several leads per month.  I was told that I was the only one in my area that would be selling window treatments and asked if I could hand the 30+ leads they currently had waiting.The fee was slipped in very quickly by the sales person at the last minute but I said ok and agreed.  I got one lead but it was for drapery repairs, which I dont do and explained this.  I never got a credit.  I got a second lead but they said they didnt realize what they were doing and were not ready for window treatments yet.  I got a third lead, finally at the end of my first month.  I called them and they said "Oh I am sorry but I sell blinds in [redacted] and I just wanted to see how this program worked."  They had been asked to join as well so she was going to borrow money from her brother and wanted to see how it worked and if it was worth it before she joined.  She asked for my feedback.After that final "lead", I looked online and found an excessive amount of window treatment companies in my area, ie competitors, that already used HomeAdvisor.  I then determined it was all not a fit for me.  When I called I was given the run around and no one stood behind the product that they pushed on me.  The Revdex.com was my last resort.  I regret that it resulted to this but my phone calls were getting no where.Thank you again for your email and I hope you can use my experience as a coaching tool for your team in the future.  It is not always about making a sale but making sure you have the right candidates and not over-committing a profession in an particular area.Best regards and best of wishes for your future endeavors.[redacted]
Sincerely,
[redacted]

We have been in touch with this customer several times regarding this complaint but have not yet been able to reach an amicable resolution. We have made multiple requests for the customer to provide to us their documentation regarding their concerns, but they have thus far declined to provide it....

During our last communication with the customer they advised us that they have sought legal counsel, and that they would prefer to handle future communications through their lawyer. As such, we have deferred any future communications to our legal department as well.

Initial Business Response /* (1000, 5, 2015/07/09) */
After discussing this complaint with the customer, we have determined that the nature of our service, as well as the cost of leads in this customer's area, may not have been adequately explained when the customer signed up. We feel that this...

miscommunication, especially regarding the maximum amount of expenditure this customer could expect in our system resulted in the frustrations described by the customer in this complaint.
In order to part ways on amicable terms, we have wiped the customer's outstanding balance and have instructed our collections agency to pursue no further actions regarding this account.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] has agreed to remove unpaid balance and stops process through the collections agency.Im glad this has been resolved .
Thanks

We have been in touch with this customer and have addressed the concerns listed in this complaint. In doing so we were able to clarify several key issues that the customer expressed concern with, have provided a credit to them as an effort in good faith, and at this time the customer remains a...

valued member of our network.

We have been in touch with this customer and have made a settlement offer in order to resolve the concerns listed in this complaint. At this time the process is ongoing, and we will notify the Revdex.com once a concrete resolution has been reached.

We have made multiple attempts to reach this customer regarding this complaint but have thus far been unsuccessful. We still look forward to addressing their concerns and resolving this complaint on amicable terms.

We have made several calls to this customer, but found their voicemail box to be full on our first few attempts. We were able to leave a message with our contact information today, and we still look forward to the opportunity to address and resolve this customer's concerns.

As detailed by this consumer in their complaint, our service's screening includes state level checks in regards to agencies and license requirements to perform certain tasks. Although we do not make any claims regarding local level license screening, we do encourage that all consumers check with...

their local authorities regarding such concerns prior to hiring contractors for projects and/or service requests to be completed with or without the assistance of our service: [redacted] For more information relevant to this concern and further details regarding our screening process, please see Section 11 of our Terms and Conditions:  [redacted] .

In researching our records regarding this customer's account, we found that there had been reasonable attempts made by the customer to cancel their account prior to the charges in question being processed. As a long standing customer with our service, we have apologized for any confusion regarding...

this situation, amended the balance associated with the account, and have parted ways on friendly terms. We look forward to the possibility of counting this customer as a valued member or our service again in the near future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The last manager I spoke with was very helpful and understood the issue.  He resolved things quickly and professionally.  
Sincerely,
[redacted]

We have been in touch with this customer and were able to address their concerns. We found that there had been issues with the customer's account regarding both our credit policy and the coverage area from which they were receiving their leads. In light of this, we were able to reach a settlement...

with the customer and have since cancelled their account in full.

We have not yet been able to reach this customer to address their concerns, but will be continuing our efforts to make contact and bring this complaint to an amicable resolution.

We have made multiple attempts to reach this customer but have not yet been successful in getting a response in order to address their concerns. We have provided the best method of contact for this customer to respond in our messages, and we remain hopeful that we will have the opportunity to bring...

this complaint to an amicable resolution.

Complaint: [redacted]
I am rejecting this response because:I did not agree! This issue has NOT been resolved!
Sincerely,
[redacted]

While we were able to briefly make contact with this customer, they informed us that they did not "want to talk about it" and ended the phone call. We are of course still willing to discuss the concerns listed in this complaint, but given this interaction with the customer we will not be making...

further attempts at contact from our end. Should the customer reconsider their decision not to speak to us regarding this matter we will provide updates as available.

Prior to directly addressing this complaint, our customer service department has been in touch with this customer several times regarding their concerns. We were able to address the specific credit requests as they pertained to our approval process, discuss proper guidelines regarding what is and is...

not eligible, and have made sure that the customer's expectations of our service are in line with all of the above. Credit has been applied to the customer's account and at this time they remain a valued member of our network.

We have been in touch with this customer regarding their concerns and were able to bring about an amicable resolution to this complaint.At this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we have parted ways on friendly terms.