HomeAdvisor

While we have been in touch with this customer and were able to have a discussion regarding their concerns, we were not able to reach an agreeable settlement and/or resolution to this complaint. Based on our records, account notes, and conversations with the customer, we made what we feel to be a...

very reasonable if not generous offer to resolve this complaint. While the customer rejected our offer in favor of seeking legal counsel, we have advised them that our offer will remain on the table should they choose to reconsider, and have encouraged them to review the terms and conditions to which they agreed upon joining our service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11310676
I am rejecting this response because: it does not response to the stamen's of fact stated in the complain. furthermore, the "Legal Department" mentioned in the response has never contacted Ceron to mitigate the monies owed nor the disastrous actions taken from Home Advisor against Ceron.   
Sincerely,
[redacted]

As mentioned by this customer, a credit was already applied to their account to account for the lead generation issue at hand prior to our office receiving this complaint. Additionally, further credit has been applied to the account so that the future equivalent of the leads charged will come at no...

cost to the customer, and we are at this time considering this matter closed.

Initial Business Response /* (1000, 5, 2015/10/13) */
We have been in brief contact with this customer, but have yet to be able to hold a discussion regarding their concerns. We still look forward to resolving this complaint on amicable terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
** [redacted] [redacted]

Prior to receiving this complaint, our customer service department had been in touch with this customer and provided the refund as requested. At this time the customer's account has been cancelled per their request, and if it has not arrived already, the funds in question will be reflected on the...

customer's credit card statement very soon.

We have been in touch with this customer regarding the concerns as listed in this complaint and were able to hold a productive conversation. We have apologized for the circumstances that lead to this complaint being filed, provided credit to their account, and have since cancelled the account in...

full as requested.

After reviewing this customer's account and discussing their concerns with them, we were able to reach the mutual understanding that our service was not be a good fit for the customer's business needs. We have apologized for the misunderstandings that lead to this situation, a settlement was...

reached, and at this time we have cancelled the customer's as requested and parted ways on friendly terms.

Due to the nature of this complaint we have not attempted to contact this consumer, but we do have information to provide.The option of not being contacted about projects in our service request process is in regards to future emails about helpful project tips, and does not actually exclude the...

person making the service request from being matched with or contacted by local service professionals. We do apologize for this confusion, have placed this consumer's name on our do not contact list, and they should not be receiving any further contact from our service. We would also like to add that outside of our service request process, consumers are always free to browse our directories based on locale and work category without being connected directly to contractors.

In speaking with this customer and reviewing our records, we were able to confirm that the concerns as listed in this complaint had been a persisting issue throughout the life of their account. As the issue at hand had stemmed from circumstances unique to their line of work, our established credit...

policy had not been effective in accommodating the resulting lead generation and the billing thereof. As a result, we were able to reach a settlement with this customer regarding their outstanding balance, have cancelled their account per their request with no further balance owed, and at this time we have parted ways on friendly terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just want to say thank you all their for the Revdex.com being there for the American public to be able to get business issues resolved. I want to say that Home Advisor Pro after reading the complaint that I summit ed to you all there, that they have reached out to me, and they have given me a total refund on everything that I paid out to them. 
Sincerely,
[redacted]

Upon further review of this customer's account we were able to determine that that was in fact one charge levied to the account after the customer had requested cancellation, but that it was a recurring monthly charge for the month prior to the customer's cancellation. Nevertheless, in an effort to resolve this complaint on amicable terms, we refunded that charge as well and are considering this matter as closed.

We were able to reach this customer and have addressed their concerns. We found that there was a misunderstanding regarding our policy that automatically renews membership with our service after the original term has come to an end. We also found that this customer did in fact notify us in a...

reasonable amount of time after being charged for their new membership, and have therefor adjusted their account accordingly. At this time their account with us has been closed and we have parted ways on amicable terms.

I would like to let you know that I have received my $50.00 reward check from Homeadvisor. I would like to thanked Revdex.com and you for all your help.

We have not reached out to this consumer as their complaint is in regards to unwanted contact, but we do have information to provide. In order to receive communications from local service professionals through either our app or website, consumers must first complete and submit their service request...

and agree to the terms and conditions thereof. While we apologize for any confusion that may have resulted through the use of our app, we can assure both this consumer as well as the general public that any contact information provided to our service is not passed along to service professionals without the expressed consent of the consumer that provided it. To avoid any further unwanted contact to this consumer, we have at this time placed their information on our "Do Not Call" list.

Prior to receiving this complaint, our records indicate that there had been communication with this customer in the middle of last month that resulted in our customer service department wiping the customer's outstanding balance and cancelling their account in full. As emphasized in this complaint,...

our records also show multiple requests that the customer not be contacted by our offices. In light of these requests, at this time we have not reached out to the customer to discuss their concerns but would invite them to contact us should they reconsider they're willingness to discuss their situation. The relevant department for this complaint can be reached at [redacted], and any communications to that address will be responded to by a party ready and willing to address their concerns.

Our company is, always has been, and will continue to be in full compliance with the guidelines and laws set at a state level for licensing and/or certifications required for members of our network to perform tasks in their respective trades. We have referred this customer to our company's terms and...

conditions, which are available on our homepage, for any further clarification they may require regarding adherence to these guidelines. At this time we have informed this customer that any further questions or concerns they may have will need to be directed to our legal department.

Final Consumer Response /* (2000, 6, 2015/07/21) */
[redacted] had contacted me and wanted my side of the story and gave me a full refund thank you for everything

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their requested resolution has been provided.We would like to apologize for any frustration and/or confusion that may have resulted from our membership renewal process and to assure the...

customer that the balance in question has since been removed. At this time there is no further balance owed, there will be no future charges, and the account has been cancelled in full per the customer's request.