HomeAdvisor

Initial Business Response /* (1000, 5, 2015/08/27) */
We have been in touch with this customer and have addressed their concerns.
Though we maintain that the charges to this account were valid, in order to amicably resolve this customer's concerns we have issued a refund for their requested...

amount. At this time this customer remains a member of our service.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Company responded to the complaint in a satisfactory way, however I think that the complaint should be resolved by the company itself at the first instance without filing it with the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As described by this customer in their complaint, our customer service department agreed to and has since processed the refund in question at the time it was requested. Unfortunately we simply do not have any means to accelerate this process and/or the time needed for those funds to be reflected in...

the customer's account but we can assure them that we have taken every step available to ensure the expedient completion of that process. In regards to the claims that this charge was levied without the customer's authorization, we will be further reviewing the situation as it relates to proper internal procedure and will pursue disciplinary action if appropriate.

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint. At this time we are continuing to work with the customer in regards to making arrangements to remedy their remaining account balance after adjustments have been applied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I would strongly recommend that they STOP auto adding people to their spam lists.   That's rude.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Homeadvisor has not done anything. They have not even contacted the police, much less opened an investigation, thus they are condoning this criminal activity on their website. I have asked for the information needed to pursue this on my end with the police, but they wont give any contact information of "james l w[redacted]" so I cannot. They are the only ones with the information the police require, so they need to pursue the investigation. This case will not be closed until unless they resolve the issue.
Sincerely,
[redacted]

In reviewing this customer's account history we were able to quickly identify the source of the confusion related to the charges described in this complaint. As such, we have cleared the balance that was associated with the customer's account, cancelled their membership as requested, and have parted...

ways with the customer on friendly terms.

Complaint: [redacted]
I am rejecting this response because:
home advisor is a scam and should be shut down

Complaint: [redacted]
I am rejecting this response because:I have proved of the communication between the three parties. I have attaches a few copies.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/06) */
We were able to make brief contact with this customer, but have not been able to fully discuss their concerns. We have applied multiple credits to this customers account, but are not privy to whether or not this has resolved their concerns. We...

will provide further updates as they materialize.

We stand by our original response to this complaint. Any further concerns this consumer may have regarding the contractor in question or the situation overall will need to be directed and/or referred to the local authorities that the consumer has already been in contact with.

Per this customer's request, we have not attempted to contact them regarding this complaint but would like to provide an explanation to our resolution of their concerns.Our records indicate that prior to receiving this complaint, the customer had filed a dispute with their financial institution for...

the membership charges billed to their account. Our records also show that along with an extended period of inactivity on the account, the customer's follow-up communications supported our decision to credit the balance that resulted from the bank disputes previously filed by the customer. Upon receiving this complaint, the only balance remaining on the customer's account was the result of the fees associated with filing a chargeback, and we have since wiped the amount as well. At this time the customer has been reimbursed for the disputed amount via their bank dispute and the account has been cancelled per their request with no further balance owed.

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint.Upon review of their account and an in depth discussion of the events that transpired, we were able to reach an amicable resolution with this customer and have since cancelled their...

membership as requested. At this time there is no balance owed, there will be no future charges, and we wish this customer and their company all the best moving forward.

We were able to make contact with this customer via email and have since resolved this complaint. A settlement was reached, their outstanding balance was amended, and at this time the customer's account has been cancelled per their request with no further balance owed.

We have been in touch with this customer and were able to resolve the concerns as listed in this complaint.We have apologized for the circumstances that lead up to this complaint, a settlement was reached, and we have since parted ways with the customer on friendly terms.

Prior to receiving this complaint our Customer Service Department was able to reach this customer and address their concerns. Their desired resolution was provided, their account closed, and at this time we are considering this complaint as resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to this consumer and were able to discuss the situation. We were able to reach a resolution and the consumer is satisfied at this time. We look forward to working with this homeowner again in the future.
We took appropriate action with regard to the party on our end.

Initial Business Response /* (1000, 5, 2015/11/02) */
We were able to reach this customer and have had a discussion in regards to their concerns. We reached back out to the customer later in order go over the final details on how we will be moving forward, but have yet to finalize the resolution....

We will provide an update when we are able to do so.

In discussing this customer's concerns with them and reviewing their account, we were able to both identify the issues that lead to this complaint as well as provide a resolution to the customer. We have apologized to the customer for any frustration that resulted from their experience, were able to...

reach a settlement, and have since parted ways with the customer on friendly terms.