HomeAdvisor

Complaint: [redacted]
I am rejecting this response because: Money was drawn form a debit card for the purchases. I am not HomeAdvisor lead generating services. The matter is not resolved because the money was taken out of my account when it should have never been touched. In order to resolve this issue the money needs to be refunded back into the account it was mistakenly taken out of in the first place. I would appreciate compensation for the frustration and time wasted on this trivial matter as well.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mary [redacted]

Complaint: [redacted]
I am rejecting this response because: I have tried to get back in touch with HomeAdvisor (both via email and phone) for several days now. I have given them all the information they need to proceed with their investigation and asked them to confirm. They have yet to respond -- which is surprising, given how persistent they paint themselves to be in their response. I can't help but think they are being less than honest with all their responses regarding my complaint, including the claim that they did not sell my information, when many of the contractors told me it came directly from HomeAdvisor.
Sincerely,
[redacted]

Per the customer's request in this complaint we have not contacted them regarding their concerns, but do have information to provide.Our records conclusively show that this customer knowingly completed our VoiceLog process in order to finalize the sign up process for membership with our service, and...

in fact made a follow up call a month after their signup to ensure that their leads would remain off during their time out of town. At that time we assured the customer that their leads would remain off, but then shortly thereafter the customer filed a chargeback with their credit card company which resulted in the balance described in this complaint.Although we contend that the balance that resulted from the charge dispute was valid, in the interest of bringing about an amicable resolution to this complaint we have wiped the balance, cancelled the customer's account, and placed their information on our Do Not Call list.

The intention of our previously rejected response was not to convey an unwillingness to work with this customer, but rather our desire to fully understand the confusion of the licensing irregularities that we mentioned. While our system showed a license requirement to perform certain tasks that were outside the purview of what we had been provided to us by this customer, the customer had been insistent that the license we had on file covered the tasks in question. After receiving this complaint, we made multiple attempts to contact customer in pursuit of clarifying that confusion, but our attempts at contact were not returned. At this time we would like to inform the customer that the charge for their membership with our service will be refunded to them, that there will with no further contact from our company, and that we are now considering this matter closed.

Our customer service department has been in touch with this customer and was able to address and resolve their concerns. Credit was applied to their account, adjustments to their account settings were made, and at this time the customer remains an active member of our network.

Final Consumer Response /* (2000, 6, 2015/08/12) */
[redacted] from HomeAdvisor called me and apologized for all that happened and gave me a full refund.
I would like to resolve and close this complaint.
Thank you.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns.We have also scheduled a follow up call to readjust the customer's account settings and are pleased that the customer remains a valued member of our network.

Initial Business Response /* (1000, 5, 2015/07/22) */
Per the customer's request to not be contacted any further, we only made one call and left a message explaining that the issues named in their complaint have been taken care of on our end.
Prior to our office receiving this complaint, their...

payment had been voided, their membership cancelled, and we have since notated their account that no further contact should be made. In the voice message that was left for this customer, this respondent's contact information was provided if there are any further questions or concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have called me and will take me off their list and not charge me their fee. I am happy. Thank you very much for your help!

While we did not make contact with this customer regarding this complaint, we do have information to provide.Prior to receiving this complaint, our customer service department had reviewed the account history and determined that customer had made a sufficient effort in good faith to cancel their...

account due to a discrepancy in expectations for membership with our service. The account has since been cancelled per the customer's request with no further balance owed.

While we have not yet had the opportunity to address the concerns brought up in this complaint with the customer, we do expect to be able to make contact in the coming business days. We very much look forward to resolving this customer's concerns, and will provide an update to the Revdex.com as soon as we...

are able to do so.

We have been in touch with this customer and were able to address and resolve their concerns. We found that there had been a fundamental misunderstanding regarding our service's structure for lead generation and the billing thereof that lead to the customer quickly cancelling their account with our...

service. The original fee for membership was at that point reversed through the customer's financial institution which resulted in an outstanding balance on their account with us. We have apologized to the customer for the inconvenience that resulted from this situation, were able to amend that outstanding balance and cancel the account with no further balance owed, and at this time have parted ways with the customer on friendly terms.

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their resolution as requested has been provided; we also have information to provide regarding their concerns. While this customer did contact us within the allowable time for a...

refund and that refund for membership was in fact provided, we then received charge reversals from the customer's financial institution that lead to the balance in question. At this time, however, that balance has been cleared, there is no further balance owed, no negative reports were made against the customer's credit, and the account has been cancelled in full.We trust this resolution will resolve the matter at hand and wish this customer and their company all the best moving forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as there are NO additional or future charges.
Sincerely,
[redacted]
*

Given the nature of this complaint, we have had a Spanish speaking representative reach out to this customer but they have not yet been able to make contact. We will continue our efforts to contact them and remain hopeful that we will be able to resolve their concerns.

In reviewing this customer's account, we were able to determine that there had been some confusion regarding the nature of our service, that the customer was able to reach a manager to discuss their concerns and received credit to their account, and that the customer then decided that they did not...

wish to continue their membership with our company. As the customer made us aware of their decision within a reasonable time frame to their discussions with the manager, we were able to amend the balance associated with their account and have since cancelled it in full with no further balance owed.

Complaint: [redacted]
I am rejecting this response because: I was told this twice already. Also, the link is clearly from Home Advisor and can be found on more search engines other than Google.  I must have all links of my company's former address removed. The link originates from Home Advidor. 
Sincerely,
[redacted]

We have been in touch with this customer and were able to address and resolve their concerns. First and foremost we have apologized for the confusion surrounding the billing and lead generation that lead to this complaint, and as a result of a productive conversation regarding the customer's...

account and our service overall we were able to amend the balance in question. At this time the customer's account remains active but with their lead generation turned off to avoid future charges, and we are currently awaiting further communications from the customer on how they would like to proceed in regards to either overhauling their account settings or simply cancelling their membership. Regardless of the customer's decision on how they wish to proceed we are appreciative of them allowing us to address these concerns and are optimistic that we will be able to foster a mutually beneficial business relationship in the future.

Prior to receiving this complaint the consumer had been in touch with our customer service department and requested to be placed on our Do Not Call list. That action has since been taken and the consumer will no longer receive any communications from our company.

We have sent this customer an email apologizing for any confusion that resulted from our autorenewal policy and are in the process of providing a refund for the charge in question. There account has also been cancelled as request and have offered our assurances that no further charges will occur.