HomeAdvisor

Although our attempts to reach this customer have not been successful, we have informed them via voicemail that a refund for the unwanted charge in question has been provided.We would like to apologize for the confusion surrounding the billing of this aspect of our service, we have also cancelled...

their account as requested in this complaint, and are at this time considering the matter closed.

Complaint: [redacted]
I am rejecting this response because: You are aware that "[redacted]" has false information on your web site.  You have decided NOT to do anything about that.  This is unacceptable and false advertising.  NOT correcting the situation make you complicit now and in future issues.  Point Blank, there should be no references to [redacted]. for this contractor to provide services there.  THEY ARE NOT QUALFIIED, and your web site implies they are.  Please change.
Sincerely,
[redacted]

This homeowners contact information has been completed removed/deleted from our system.

We were able to reach this customer and have addressed their concerns. We found that there had been some confusion as the result of a prior conversation in January of this year regarding the customer's account status. Because a particular form credits were applied to the account at that time, the...

account was not fully cancelled, but had instead been placed on hold for 90 days. As a result, the account was reactivated once that window had expired, and new charges were applied. In light of this, we were able to amend the outstanding balance associated with the account, cancelled the account per the customer's request, and have parted ways on friendly terms.

We have been in continuous contact with this consumer and have made multiple attempts to involve the contractor in question as a part of our established Problem Resolution process. At this time we plan to continue our attempts to mitigate the dispute between the two parties, and have been informed...

that the consumer has also brought this matter to the attention of their state's Attorney General's office. Any updates to the ongoing dispute will be provided as events warrant.

Complaint: [redacted]
I am rejecting this response because: The only response I have received were three emails stating Account Notice and a Final Account Notice Avoid being sent to collections.  The only purpose Home Advisor has was to continue to charge/debit my credit card bleed me dry as they did to other small business owners.  They send leads that were already filled and they charge my account.  This was not what I wanted.  I am unemployed trying to start a small cleaning business.  Then you have large companies like HomeAdvisors pretending to help the little person such as myself and many others and in reality they just constantly charge your credit or debit cards.  I have read a lot of complaints regarding HomeAdvisors.  My next step if I can't get help from the Revdex.com that should be protecting me from these Vultures a class action suit needs to be put in place. Every news station would be very interested in the tactics that HomeAdvisors have in place.
Sincerely,
[redacted]

We have been in touch with this customer and were able to resolve their concerns as listed in this complaint. At this time a settlement has been reached, the customer's account has been cancelled in full per their request, and we would like to wish the customer and their company all the best...

moving forward.

Although we were not successful in contacting this customer regarding their concerns after multiple attempts, we would like to use this opportunity to relay that their requested resolution has been provided.A refund has been processed, the account canceled per the customer's request, there will be no future charges, and we are at this time considering the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They must include both of our phone #'s in the do not call list, [redacted] and [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/15) */
We have been in touch with this customer and were able to discuss their concerns with them.
We reviewed how our advertising works, and through our discussion we concluded that our service is not an ideal fit for this customer's business. In...

order to part ways on amicable terms, we have issued a partial refund to this customer.

Initial Business Response /* (1000, 5, 2015/09/30) */
We have spoken to this customer and have investigated their concerns.
We found that there was in fact an error in the coverage area associated with this customer's account. Due to that error, he was in fact receiving leads from distances...

that were not conducive to aiding his business. In light of this, we have issued a refund to this customer and parted ways on amicable terms.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns that lead to this complaint. At this time we have canceled the customer's account per their request with no further outstanding balance and have parted ways on amicable terms.

Due to the confusion surrounding the timing of this customer being billed for their annual membership with our service, we were able to reach a settlement with the customer regarding that charge and have cancelled their account per their request. At this time the customer has been refunded for the...

charges in question and we have parted ways on friendly terms.

Initial Business Response /* (1000, 5, 2015/10/06) */
Initially, we had mediated what we considered to be an amicable solution between this homeowner and the contractor that they worked with. After this complaint was filed, we confirmed that the contractor had in fact paid this homeowner the $300...

mentioned in the complaint, which amounts to 250% of what was spent on the project. At this time we feel that this is appropriate for the situation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
HomeAdvisor is missing the point of my complaint! We will have to spend 0ver $900 to fix the gardens that [redacted] tore out. Virtually, [redacted] stole our gardens, and now we need to spend much more money than we previously spent to repopulate the gardens on the property.
I saw that another customer, who had filed a complaint, was reimbursed by HomeAdvisors when they had property stolen, so I had hoped that we would be reimbursed in the same manner!

I should have had the police get involved, instead of working with Home Advisors to resolve this theft of the gardens!
Final Business Response /* (4000, 9, 2015/11/02) */
Every unique situation is researched thoroughly and decisions are made based on documentation but not limited to contractual and photographic evidence before any decision is made. This customer's situation does not merit any further reimbursement based on our research and prior response to their initial complaint.

Since receiving this complaint our social media representative has been in touch with this customer and was able to resolve their concerns.At this time a refund has been processed, there will be no further charges, and the customer's account has been cancelled in full as requested.

Complaint: [redacted]
I am rejecting this response because:  A settlement was reached because I had no other choice....since then I have been harassed with multiple calls stating they can not process the refund (that is $600 short of what I paid) even though I have verified the account to put the money into 3 different times and it is the last account they took money out of. .  They admit to fraud and cheating me but wont give a the refund they promised (that is not satisfactory).  They keep calling wanting to verify what account to put the money into and refuse to send a check.  I honestly have never dealt with a more corrupt company and have not received any settlement and honestly don't think they will follow thru.  How many times do I have to verify my account (three times now in three days).   This is just plain and simple harassment and I am sick of it.  For my additional wasted time they should give me my additional $600 they refuse to refund.  They committed to $1200 out of the $1800 they took from me and I have not seen a dime.  This has now been going on for several months and I still have no action from them that resembles professionalism.  The same person that says a settlement was reached is the same person that called me again today to ask the same questions I verified the other day.  This is just a scam so the Revdex.com will close this.  I am at my end and if this isn't refunded soon I am going to proceed with filing a fraud charge with the Ohio Attorney General.  I am just sick of being harassed with call after call with no action.  I was also promised a call from Rockys manager so I could file an official complaint against him for an unauthorized cancellation of my account and that has never happened.  They admit to giving me the same lead from the same person three times and still charged me for it. This type of fraud occurred several times with my account.   For my comment to Home Advisor.....For once step up and do the right thing.   This is the most ridiculous thing I have ever dealt with in my life from a business......I can only imagine how many small business' this company has harmed.  Please give me all my money back (it is the only right thing to do at this point).....a settlement without them following thru is not a settlement.    This has been a game since day one with them.  I don't think I will ever see a dime from them.  What else can I say except if this were happening to any of them they would expect their money back........I cant keep having my business and personal life interrupted just to satisfy this little scam and game of theirs...
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to reach and address this customer's concerns. The confusion surrounding their concerns were explained, their outstanding balance was amended, and their account had been cancelled in full per their request.

While we were able to briefly contact this customer, we have not yet had the opportunity to fully discuss the concerns listed in this complaint. We remain optimistic that we will be able to address and resolve their concerns and will provide an update when available.

Initial Business Response /* (1000, 5, 2015/10/06) */
We have addressed this customer's concerns and are currently in the process of finalizing our resolution.
We found that there does seem to have been a mistake in the way that this customer's account was set up, and we will be crediting their...

account for all charges that were above the amount that they originally agreed to. We will be finalizing our arrangement tomorrow, 10/7/2015, and they will remain with our service under a different membership plan.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

As described by this customer in their complaint, we do have record of not only their previous complaint from around this same time last year, but also our extensive but failed efforts to reach them regarding their concerns. We have sent another email to the customer, have requested an appointment...

time at which we might discuss their concerns, and at this time remain optimistic that we will be able to bring about an amicable resolution to this complaint.