Horne Kia

I do not accept this offer and continue to request reimbursementI found that transfer cases do not leak and it is impossible for them to leak unless a seal is broken or the case itself has sustained enough damage to crack it openI have documentation and spec sheets from Ford Motor Company to back this statementThis problem should have been fixed on December thus I request to be reimbursed the full amountNext steps will be notifying the business in official letter with specs to prove my claim before proceeding to legal action as this would stand up in small claims court.

Ms M*** had her transmission replaced under the KIA powertrain warranty during the job we notified her that the transmission mount would also need to be replaced at her expense as it is not covered under the warranty and she declined because she had a Firestone service center credit card which she
wanted to have the transmission mount work done at FirestoneYes we are experts however we can not predict how long the broken mount will lastShe Gambled and lost and now she is trying to make it our faultShe should have done it when we had the transmission out now she has to pay labor againHorne Kia did inform her of this and she declined the repair. Michael LH***General Manager

We are not showing this customer on file if you could have them fax a repair order or receipt to *** that may help we do have some one on file with a same last name with a warranty repair in dec with no charge to the customerwe will wait for a reply Horne Kia considers this
complaint not valid until we receive accurate information

Ms M*** had her transmission replaced under the KIA powertrain warranty during the job we notified her that the transmission mount would also need to be replaced at her expense as it is not covered under the warranty and she declined because she had a Firestone service center credit card which she
wanted to have the transmission mount work done at FirestoneYes we are experts however we can not predict how long the broken mount will lastShe Gambled and lost and now she is trying to make it our faultShe should have done it when we had the transmission out now she has to pay labor againHorne Kia did inform her of this and she declined the repair. Michael LH***General Manager

The vehicle was not purchased at Horne Kia it was purchased at *** *** *** *** the warranty is an aftermarket warranty the customer should be complaining to *** *** not Horne Kia it is not a genuine Kia warranty there is an aftermarket spoiler put on the vehicle which again would not be
covered under the KIA warranty.

To whom it may concern,This issue with *** *** has been resolved. Horne Kia attempted to go through *** *** preferred lender, which was declined do to negative equity and loan advanceOn February 14, check number #for the amount of $
was issued to *** ***On February 20, *** *** personally picked up the check from Horne KiaOn February 21, check number #was cashed, therefore the issue at hand has been resolved.Sincerely,Joshua B***General ManagerHorne Kia***

#first and foremost we
were up front and told them what we could afford, we were looking at a Rio Automatic with a lot of extras that they claimed was the only one they had then they said if we would go for a Rio stick shift (that earlier they had said the automatic was the only they had) or a Soul stick shiftthey could get that at the monthly payment we neededWe agreed to thatWe agreed to the payment for the Soul on the terms that were set forth that night, December 22,Never were we ever informed that things could changeIf that would have been the case we would never have made the deal with Horne KiaWe would have walked away from it right then and their if we even thought their was a chance are payments would have been adjusted(higher) then what we agreed to on December 22,#To have a representative lie to us to get us to come into the dealership to sign lower payments and then have them be higher is just ethically wrong#The General Manager was not in the room either of those times so how does he know what went on ? We never even met the man, so he is calling us a liar and believing everything Jarvis told him? This was just awful how they dealt with this dealWhy was it after we had the vehicle off the lot and knowing if we did not accept the new terms that we would still owe them a bunch of money because the vehicle would have been returned as used that they decided the terms of December 22, were not good and also because we would not go for Jarvis's service plan? We find the General Managers accusation (that we knew the terms, he was no where around)and compensation a slap in our face as a customerHe must think we are just trying to make his finance person look bad, when all it is here say on his partObviously customer service comes as a distant last over the profit they want to make on this deal

We replaced the transmission under warranty and recommended a transmission mount and she declined because it was to expensiveshe opted to go to an aftermarket shop and have aftermarket parts installed instead of KIA Genuine this was her choice and decision. Michael LH***General Manager ###-###-####HORNE KIA*** ** *** ***
*** ***

Tell us why here...The customer signed a contract with a $college graduate rebate as a partial payment for the vehicleThe contract for the financing was through an affiliated bank with the dealership after discovering the customer would not be eligible for the college graduate rebate
Horne Kia took care of the $for the customer the customer is not out any money nor has suffered a loss of any kindand for some reason the customer thinks he can renegotiate the contract or the terms of the financingThe contract is valid it has already been funded by the bank and a lien has been placed on the vehicle. We can not renegotiate the terms of the contractWhen two people agree to terms, we put it in writing and sign a contract ...that has been doneits final if the customer wants to go and refinance his loan with another bank that's his right to do that but we can not restructure the loan he already hasHorne Kia is the one that is out the $not the customer Horne Kia would Like him to give us the $400. Horne Kia considers this matter resolved unless he wants to Pay us the $he owes us

Do to the credit parameters we were dealing with the finance details changed the customer was fully informed of this we can offer some good faith service credit for the inconvenience if the customer can contact me directly I will be Happy to speak to them directly

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if
it does, will consider this complaint resolved
Regards,
*** ***

The vehicle was not purchased at Horne Kia it was purchased at *** *** *** *** the warranty is an aftermarket warranty the customer should be complaining to *** *** not Horne Kia it is not a genuine Kia warranty there is an aftermarket spoiler put on the vehicle which again would not be
covered under the KIA warranty

On or about November 26, Complainant purchased a Ford Fusion from Horne KIA. At that time Complainant refused to purchase an extended warranty offered by the finance department with knowledge that the vehicle was out of factory warranty. On or about December 1,
Complainant visited Horne KIA Service Department with his Ford Fusion with concern for an oil leak presented by a "puddle of fluid on the garage floor." The service technician performed an inspection of the transfer case finding fluid leaking as a result of possible overflow. The service technician removed over flow of fluid, cleaned the transfer case and noted "no leak detected."It should be noted that on November 22, the Service Department at Horne KIA performed an inspection of the Ford Fusion. At that time there was no indication of an oil leak. Furthermore, upon initial evaluation of the Ford Fusion the service technician did not add or change the fluid in the transfer case.Complainant alleges a visit to the service department on or about July 14, 2017, over six months after his purchase for which Horne KIA has no record. At that time Complainant states that he "demanded replacement of the transfer case."Now comes Complainant on or about October 20, 2017, almost a year later with demand for reimbursement of repairs made to his Ford Fusion.Based upon the information provided above, Horne KIA is not responsible for repairs made by Complainant.

Yes the vehicle was purchased from *** *** ***It is not an aftermarket warranty, as the original Kia warranty is good for 36,milesI did purchase an extended warranty that covers the same items as the original Kia warrantyI received a call yesterday from them that the camera was needing to be replaced, which is a manufacture defect and is covered under warrantyGordon in the service department is amazing and has been the only reason I left my vehicle to be worked onThe rest of customer service at Horne Kia is horribleI will not be bringing my car back to this dealership and I will make sure that everyone learns of this experience that I received.

We did respond the Gentlemen did not accept our response, He has contacted the AZ Attorney GeneralHe wishes to renegotiate his original? payment agreementIf anything he owes us the $for the rebate he was not entitled to which we advanced to him based on his promise to provide the necessary evidence to qualify for the rebateKeep in mind that if he is unhappy with the financing arrangement that he agreed too He may refinance the vehicle with the lender of his choice or pay off the loan in its entirety at any time with out penalty.? Michael LH***General M***HORNE KIA*** ** *** ***?
*** ***

#first and foremost we
were up front and told them what we could afford, we were looking at a Rio Automatic with a lot of extras that they claimed was the only one they had then they said if we would go for a Rio stick shift? (that earlier they had said the automatic was the only they had) or a Soul stick shiftthey could get that at the monthly? payment we neededWe agreed to thatWe agreed to the payment for the Soul on the terms that were set forth that night, December 22,Never were we ever informed that things could changeIf that would have been the case we would never have made the deal with Horne KiaWe would have walked away from it right then and their if we even thought their was a chance are payments would have been adjusted(higher) then what we agreed to on December 22,#To have a representative lie to us to get us to come into the dealership to sign lower payments and then have them be higher is just ethically wrong#The General Manager was not in the room either of those times so how does he know what went on ? We never even met the man, so he is calling us a liar and believing everything Jarvis told him? This was just awful how they dealt with this dealWhy was it after we had the vehicle off the lot and knowing if we did not accept the new terms that we would still owe them a bunch of money because the vehicle would have been returned as used that they decided the terms of December 22, were not good and also because we would not go for Jarvis's service plan? We find the General Managers accusation (that we knew the terms, he was no where around)and compensation a slap in our face as a customerHe must think we are just trying to make his finance person look bad, when all it is here say on his partObviously customer service comes as a distant last over the profit they want to make on this deal

The original KIA warranty is for miles not and it? covers factory equipment not an aftermarket spoiler

Tell us why here...The customer signed a contract with a $college graduate rebate as a partial payment for the vehicleThe contract for the financing was through an affiliated bank with the dealership after discovering the? customer would not be eligible for the college graduate rebate
Horne Kia? took care of the $for the customer the customer is not out any money nor has suffered a loss of any kindand for some reason the customer thinks he can renegotiate the contract or the terms of the financingThe contract is valid it has already been funded by the bank and a lien has been placed on the vehicle.? We can not renegotiate the terms of the contractWhen two people agree to terms, we put it in writing and sign a contract ...that has been doneits final if the customer wants to go and refinance his loan with another bank that's? his right to do that but we can not restructure the loan he already hasHorne Kia is the one that is out the $not the customer Horne Kia would Like him to? give us the $400.? ? Horne Kia considers this matter resolved unless he wants to Pay us the $he owes us ?

Horne Kia has already? responded to this and refunded money to the guestHorne Kia does not report to any credit bureaus? Horne Kia considers this matter resolved

For a General Manager to write "she gambled and loss" is astounding to me!!! That is proof of how unprofessional and childish this company is! I had no problems getting this done with Firestone, but was never educated that without getting this done the problem would remain or get worse!!!!!!!!!!!!! At no time did I hold them responsible and blame them for me having to pay extra labor - that is NOT THE ISSUE AT ALL!!! I trust in Firestone 100% and had no issues taking my vehicle to themThey actually gave me quite the deal to get this work done because of the hassle Horne Kia put me through! So, thank you Horne Kia for reminding me not to EVER come to your locationMy other vehicle will NEVER be serviced at your location againMy husband and I will find an alternate Kia dealership to perform any maintenance work on that vehicle? Again, please make it known - at no time did I "take a gamble" on getting the repairs done on my vehicleI was not properly educated and therefore had to get the vehicle towed twice to another locationBut, Geico waived BOTH TOW FEES due to the hassle as wellSo, all in all, this is pretty funny how Firestone and Geico recognize the traumatic experience involved and treated me with respect and as a valued customer but Horne Kia only has clichés to throw out about 'taking a gamble and losing"? I am a Supervisor at a Corporate Office and my team handles these Agency complaints daily (AG, Revdex.com, CFPB, etc) and NEVER would we speak of a customer in such a derogatory mannerI am very glad this happened, because it has shown me truly how unprofessional this place isI would not recommend this to my worse enemy