Horne Kia

***, the terms of the financing changed due to the lender changing them not the dealer, ? Mr and Mrs were offered the opportunity to come into the dealership weeks ago to meet with me to see if I could offer them a service credit in our service department but they either did not reply or declinedThey failed there 1st interview with the first lender which is why the terms changed they did not have to keep the vehicle but opted to instead of returning itHorne really tries to make folks happy however in this case the bank didn't participate the way we thought they were going toI don't know that there is much we can do at this point in time to make these folks happyAnd the reason I know what happened is I did speak to Jarvis and the sales personAgain I did reach out to these folks but never heard back from themIf they feel that they can get a better deal by refinancing they can do so with out any prepayment penalty.? ? Regards,Michael LH***General Manager

On June 13, Janice Wvisited Horne KIA.? ? Janice W.? was accompanied by her adult child.? Both parties participated in the? entire purchase process from test drive through negotiation and to signing the contracts.? At no time did Janice Wor her child bring to the
attention of Horne KIA staff that? Janice W.? experienced any discomfort or health issues.? Penny the sales person spoke with Janice Wand she reported complete satisfaction without complaint.? In fact, the dealership sold Janice W.? the vehicle of her choice at a loss to the store? Therefore, the Revdex.com Complaint ***? is unfounded and unwarranted.? The party making the complaint was not present at the dealership on June 13, and appears to have no knowledge of Janice W.'s feelings about the deal and is looking out for their own personal gain

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if...

it does, will consider this complaint resolved.
Regards,
[redacted]

We did respond the Gentlemen did not accept our response, He has contacted the AZ Attorney General. He wishes to renegotiate his original  payment agreement. If anything he owes us the $400 for the rebate he was not entitled to which we advanced to him based on his promise to provide the necessary evidence to qualify for the rebate. Keep in mind that if he is unhappy with the financing arrangement that he agreed too He may refinance the vehicle with the lender of his choice or pay off the loan in its entirety at any time with out penalty. Michael L. H[redacted]General M[redacted]HORNE KIA[redacted] 
[redacted]

On or about November 26, 2016 Complainant purchased a 2011 Ford Fusion from Horne KIA.  At that time Complainant refused to purchase an extended warranty offered by the finance department with knowledge that the vehicle was out of factory warranty.   On or about December 1, 2016...

Complainant visited Horne KIA Service Department with his 2011 Ford Fusion with concern for an oil leak presented by a "puddle of fluid on the garage floor." The service technician performed an inspection of the transfer case finding fluid leaking as a result of possible overflow.  The service technician removed over flow of fluid, cleaned the transfer case and noted "no leak detected."It should be noted that on November 22, 2016 the Service Department at Horne KIA performed an inspection of the 2011 Ford Fusion.  At that time there was no indication of an oil leak.  Furthermore, upon initial evaluation of the 2011 Ford Fusion the service technician did not add or change the fluid in the transfer case.Complainant alleges a visit to the service department on or about July 14, 2017, over six months after his purchase for which Horne KIA has no record.  At that time Complainant states that he "demanded replacement of the transfer case."Now comes Complainant on or about October 20, 2017, almost a year later with demand for reimbursement of repairs made to his 2011 Ford Fusion.Based upon the information provided above, Horne KIA is not responsible for repairs made by Complainant.

Regarding complaint# [redacted] We have made several attempts to resolve this issue with Ms. [redacted] she refuses to return our phone calls,emails, text messages,and certified mail. She is not co­ operating in any way. She needs to contact the dealership immediately to resolve this issue. We are...

willing to work with her to come to an agreeable conclusion to this situation.

We replaced the transmission under warranty and recommended a transmission mount and she declined because it was to expensive. she opted to go to an aftermarket shop and have aftermarket parts installed instead of KIA Genuine this was her choice and decision.  Michael L. H[redacted]General Manager ###-###-####HORNE KIA[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unacceptable, The Horne Kia Service Department are not being accountable. I brought my car to be serviced there and I got my car back with a broken windshield. Justifying that the windshield has defect on it already and wanting to use your own vendor is a big cop out. I was responsible to bring my car in for a safety recall, I expect that your business does the same. To resolve this issue, I need my windshield to be restored to the same way I brought the car to the dealer. I hold the dealer to pay for the entire cost.Regards,
[redacted]

We offered to pay for half of the cost of a new one since the windshield was partially broke with a bad chip and pitted to begin with the customer refused because he said he didn't half the money for his half of the cost. Our offer still stands we will pay for half if the work is done by our vendor...

so we can keep the cost as minimal as possible.

For a General Manager to write "she gambled and loss" is astounding to me!!! That is proof of how unprofessional and childish this company is! I had no problems getting this done with Firestone, but was never educated that without getting this done the problem would remain or get worse!!!!!!!!!!!!! At no time did I hold them responsible and blame them for me having to pay extra labor - that is NOT THE ISSUE AT ALL!!! I trust in Firestone 100% and had no issues taking my vehicle to them. They actually gave me quite the deal to get this work done because of the hassle Horne Kia put me through! So, thank you Horne Kia for reminding me not to EVER come to your location. My other vehicle will NEVER be serviced at your location again. My husband and I will find an alternate Kia dealership to perform any maintenance work on that vehicle.  Again, please make it known - at no time did I "take a gamble" on getting the repairs done on my vehicle. I was not properly educated and therefore had to get the vehicle towed twice to another location. But, Geico waived BOTH TOW FEES due to the hassle as well. So, all in all, this is pretty funny how Firestone and Geico recognize the traumatic experience involved and treated me with respect and as a valued customer but Horne Kia only has clichés to throw out about 'taking a gamble and losing".  I am a Supervisor at a Corporate Office and my team handles these Agency complaints daily (AG, Revdex.com, CFPB, etc) and NEVER would we speak of a customer in such a derogatory manner. I am very glad this happened, because it has shown me truly how unprofessional this place is. I would not recommend this to my worse enemy.

Do to the credit parameters we were dealing with the finance details changed ... the customer was fully informed of this ... we can offer some good faith service credit for the inconvenience if the customer can contact me directly I will be Happy to speak to them directly

[redacted], the terms of the financing changed due to the lender changing them not the dealer,  Mr and Mrs were offered the opportunity to come into the dealership weeks ago to meet with me to see if I could offer them a service credit in our service department but they either did not reply or declined. They failed there 1st interview with the first lender which is why the terms changed they did not have to keep the vehicle but opted to instead of returning it. Horne really tries to make folks happy however in this case the bank didn't participate the way we thought they were going to. I don't know that there is much we can do at this point in time to make these folks happy. And the reason I know what happened is I did speak to Jarvis and the sales person. Again I did reach out to these folks but never heard back from them. If they feel that they can get a better deal by refinancing they can do so with out any prepayment penalty.  Regards,Michael L. H[redacted]General Manager

I do not accept this offer and continue to request reimbursement. I found that transfer cases do not leak and it is impossible for them to leak unless a seal is broken or the case itself has sustained enough damage to crack it open. I have documentation and spec sheets from Ford Motor Company to back this statement. This problem should have been fixed on December 1 2016 thus I request to be reimbursed the full amount. Next steps will be notifying the business in official letter with specs to prove my claim before proceeding to legal action as this would stand up in small claims court.

horne kia owes me 500 dollars not 250  i have not recieved any money yet  i paid 250 by check and 250 by credit card...

 i have not recieved a dime yet they owe me 500 and I was promised by mike housh I would get all my money he has lied I never rrecieved a penny yet they owe me 500  250 by check 250 by credit card  i never rented nothing from them read their reviews this has happened to several customers I want my 250 check and 250 credit card  and there better not be nothing on my credit report please pay me my 250 by check and 250 credit I will be happy then

Yes the vehicle was purchased from [redacted]. It is not an aftermarket warranty, as the original Kia warranty is good for 36,000 miles. I did purchase an extended warranty that covers the same items as the original Kia warranty. I received a call yesterday from them that the camera was needing to be replaced, which is a manufacture defect and is covered under warranty. Gordon in the service department is amazing and has been the only reason I left my vehicle to be worked on. The rest of customer service at Horne Kia is horrible. I will not be bringing my car back to this dealership and I will make sure that everyone learns of this experience that I received.

The license plates have been processed and mailed as of the 19th of august

Horne Kia has already responded to this and refunded money to the guest. Horne Kia does not report to any credit bureaus  Horne Kia considers this matter resolved

I made an appointment yesterday with Kia to have service done on my car and they made an appointment for me that worked with my schedule. I usually hate going because there is always a long wait time. However, this time was different. I was greeted by Erik lua-Rodriguez very professional and nice. He asked me if I would like a free car wash and I declined thinking it would take a long time. But, he said if he could have every thing done in an hour would I like the car wash. I said yes and sure enough he had it all taken car of with in the hour. Great service this time with the extra bonus of the car wash.

The vehicle was not purchased at Horne Kia it was purchased at [redacted] the warranty is an aftermarket warranty the customer should be complaining to [redacted] not Horne Kia it is not a genuine Kia warranty there is an aftermarket spoiler put on the vehicle which again would not be...

covered under the KIA warranty.

We have already refunded this and addressed this yesterday