Horne Kia

Ordered a spare key for my 2012 Kia Sorrento.

Customer service quoted me 17 dollars plus tax and one week of waiting, said they will call.

After over a month, no call, I drove to the dealership. They could not find my order.... Had to take a cab and spent 88 dollars in transportation.

Shared my story with customer service manager. Ordered the key now at 31 dollars. Did not even apologize, told me I was getting the key at "wholesale" !!!

I asked to pay what I was quoted, I was told again I was getting a favor at wholesale price ! This cost me over 100 dollars including price hike plus the cab fare....

This is a matter or principle but they will not see buy a new car there again.

Review: My speedometer went out in my 2004 Kia Sedona and the engine light came on. My personal scanner read "speed sensor A". I replaced the out put sensor on transmission and it did not clear the engine light and my van started "down" shifting bad (herky jerky motion). I put old factory output sensor in and speedometer would malfunction but "down" shifting was back to normal (smooth as butter). I replaced the old factory speed sensor with another "new" output sensor and it caused same "down" shifting problems, but chose to leave it in car and bring it to Horne Kia dealer for further Diagnosis.

[redacted] the Mechanic revealed that their scanner reports "Vehicle Speed Sensor" error and I need to replace the third sensor on transmission. I allowed them to replace it. [redacted] called me and told me after the replacement that the engine light was still on and they needed to further trouble shoot my van, telling me that they were "5" hours into it. I told [redacted] all about my "factory" sensor and the replacement I did and asked if they would incorporate that into their trouble shooting, he said yes I will tell [redacted] the Mechanic. I got a phone call from [redacted] saying your van is good to go come pick it up. I picked it up and engine light is off and my van is downs shifting bad. I took it back to Kia. [redacted] was shocked and said they test drove it. [redacted] came with me and agreed this was not right. [redacted] the mechanic refused to check the factory output sensor and further convinced [redacted] to tell me my "transmission is bad" and needs to be replaced. [redacted] tries to up sell me 1,000 dollar transmission and 800 dollars in labor to do it. With 2 days of troubleshooting I asked "please" check my factory sensor I have been telling you guys this from day one". [redacted] said we will have to charge you more money. He tried to assure me that my output sensor was fine and that the factory one would not make a difference and that I needed a new transmission, 1800 dollars. I declined and went home, herky jerky motion and all and replaced the output sensor with my factory output sensor and the down shifting is smooth as butter with no problems. I called [redacted] and told him how I replaced the sensor back to the factory out put sensor and it was smooth as butter and I was upset with his and [redacted] the mechanics trouble shooting methods. I feel that I should pay for the part they put in but not the labor or at least meet me half way on the labor. The two days in their shop could have been avoided if they "simply" listened to the customer, but that's not all. If I was a gullible wife or elder person I would of believed [redacted] who works for Horne Kia Dealer who specializes on my vehicle that I needed to replace a 1800 dollar part and would of done it. After all your supposed to trust your dealer. [redacted] told me that he could not help me on money issue and tooted his horn that his higher ups will stand by him because of his 8 years of service there. Very rudely he challenged me and would not help me.Desired Settlement: I paid a total of 290 dollars. 80 dollars for the vehicle speed sensor which I should have to pay. I would be satisfied with the 210 dollars for labor/trouble shooting to be waved or meet me half way. [redacted] and the mechanic need to be talked to and not just for appeasement they directly offended me and who is a Pastor and knows a lot of people. If nothing is handled I will never come to this dealer ever again and never purchase a Kia vehicle and will direct people away from this Horne Kia dealership and vehicles.

Business

Response:

We are sorry to hear that you had a bad experience and we will take the criticism with an attitude of improvement in the future. We are grateful that you have brought this to our attention and we will use it to better prepare ourselves to handle similar situations in the future. We will refund the $210.00 to the customer and hope that they will give us another chance down the road, or at least be satisfied that we tried to do the right thing.

Thanks again,

[redacted]

General Manager, Horne Kia

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On August 25, 2013, my husband and I purchased a Kia Forte from the Horne Kia dealership in Gilbert, Arizona. Unfortunately our experience with the dealership was less than satisfactory. This is disappointing as it was our first car buying experience.

My husband and I had determined our down payment and monthly payment wishes and they originally were not taken into consideration by the sales agent. The dealership knew it was out first time purchasing a car and tried to talk us into a larger down payment and larger monthly payment amount. After much haggling we were able to negotiate the terms we wanted.

Through the sales process it was told to us that other dealerships would often make deals and call clients back to resign paperwork because the original terms could not be honored and their interest rate and payment would increase. Our sales agent, [redacted] and finance agent [redacted] assured us that Kia did not operate this way and the terms we agree to when we walk out of the door would be the final terms.

On August 29, 2013, I was contacted by [redacted] telling me that we need to come back to the dealership immediately to resign paperwork. When I asked him why we would need to resign anything he stated "honestly I don't know." I asked that he call my husband as well to speak with him. My husband also got the same answer regarding why we would need to come down.

Since we had already signed a contract and were not provided with why we were required to resign, my husband requested that [redacted], the finance agent, contact him directly to provide more information prior to resigning any paperwork.

Upon being contacted by [redacted] we learned that a Kia rebate they put in our contract was not accepted by Kia and he stated our payment would increase an additional $24 a month due to the rebate falling through. Over the life of the 72 month loan, this equates to an additional $1,728. Seeing as this was exactly the scenario we were told would not occur, we were very displeased.

During this time, I was ready to give the vehicle back and take my business elsewhere. However, since we like the Forte and the warranty we did not.

After learning of our displeasure [redacted] did not contact us again. We were trying to resolve the issue but he would only provide message to the front receptionist to relay to us. After 5 phone calls trying to get a hold of [redacted] the receptionist told us they would honor our original terms but we still needed to go down and sign new paperwork. We had arranged to go to the dealership on September 3, 2013, but my husband received a text message (not a phone call) from a man named [redacted], who said he was the manager, stating the following: "I have great news for your [redacted]!! You do not need to come in to sign paperwork, [redacted] came through for you and approved the deal as originally signed!!! I just wanted to apologize about the inconvenience...Have a great day :)"

Now if the original issue were a Kia rebate not going through, why would approval from [redacted] change this situation? This is a question we have yet to get an answer to.

Additionally, our terms included the addition of keyless entry and I had inquired about how much it would cost to get a spare tire, since the new models do not come with them. I have not been contacted regarding either feature. Since we are paying an extra $800 for the keyless entry I had hoped they would be efficient in contacting us and setting up a time to get this installed. Now it pains me to know we agreed to give more money to the dealership for this safety feature.

Review: I had my A/C system repaired last year, and now the same line that was blown out has broken again. When I tried to resolve the issue I was given attitude. I also pointed out that they poorly repaired my sister's car and charged her despite the fact it was still under warranty. We had to take her car to a different dealership to get it properly fixed.Desired Settlement: I'd like my A/C line fixed without the ridiculous charges, and maybe a refund or at least an apology for their poor performance.

Business

Response:

We are not showing this customer on file if you could have them fax a repair order or receipt to [redacted] that may help we do have some one on file with a same last name with a warranty repair in dec 2014 with no charge to the customer.. we will wait for a reply Horne Kia considers this complaint not valid until we receive accurate information.

Review: My wife and I went to this establishment to purchase a new vehicle. We got the usual car salesman treatment and games. after long negotiations we settled on an agreement but it was late and no credit could be acquired at that hour of night. Horne Kia went ahead and drew up documents for a lease of a new vehicle and we signed it. I took the car back the following day to have it detailed and at that time I asked the sales rep and sales manager if everything has gone through and I was told yes numerous times by the both of them. This was all done on July 10th. Now on July 16th I get a text message from the sales manager [redacted], yes I said text message stating the deal did not go through and that I needed to contact the finance manager to sign new documents as the payment has increased from $260 to $470 per month. Before I called the Finance manager back ([redacted] I read every line on my lease agreement and nowhere does this agreement state any contingency upon approval or anything of that sort, I was served with the classic "Bait and Switch" technique commonly used by car sales personel, this tactic is very similar to auto fraud. Myself being the go getter I pulled my contract out again and looked for the back office number to Kia credit as I located the dealer number on the agreement. I have sold in the retail sales industry and I know all the little tricks that these guys try to play. I talked to Two different people at Kia credit and was told that the deal was declined on July 10th. This being exactly the day after I signed the documents and I was personally in the business on that day getting a detail and I was told by both the sales manager [redacted] and the Salesman that this deal was done. This is known as the Bait and switch where the sales people know the deal is done and cannot be approved so they let you stay in the car to fall in love with it as this drastically helps them close deals at a higher interest rate and obviously more money in there pocket. After arguing with the General Manager [redacted], I got nowhere real fast [redacted] he was in no way trying to resolve the problem, I was told by the GM that he would call me back the following day and I received no call from him but I did receive a call from [redacted], one of the gentleman I told the GM that I did not want to speak with again! So much for customer loyalty. Now for the kicker, after all this headache I take the new Kia back to the dealership to swap with my old vehicle that I traded in, should be a real quick swap the keys and move on, was I way wrong. The company was washing my old car for as a nice gesture and I appreciate that but when I went to get in and leave I noticed that the aftermarket Serious Satelite Radio receiver had been stolen from my car. This unit was hard wired in to the factory radio and had its own mount that was attached to the console real nice and neat and out of the way, well the mount was gone and the wired, what was left of them were stuffed in the glove box to try and hide it! I went back in to speak with someone in charge and here comes [redacted] the Sales Manager so I bring it to his attention, we walk out back to speak with the detailers and he shows me the torn wires and frayed electrical tape in the glove box, I looked at [redacted] and his response was I will have to look into that and he walked off. I went back into the sales floor and confronted him again stating I returned his car in one piece, please tell me why my car is not in the same condition, [redacted] shrugged his shoulders and walked off, I left and drove away. This has been the absolute worst experience I have ever had with a car lot in my entire lifeDesired Settlement: I need the dealership to replace the satellite radio unit along with cover cost of install and my time to get this completed or I will seek legal action

Business

Response:

We have reviewed the letter from Mr [redacted] and have found that his story is full of half truths and conjecture. For example , he stated that I, [redacted], did not call him the day after our conversation. The fact is that, in that conversation, he was told, by myself, that I was in the middle of passing a kidney stone and that I was seeking medical attention on 7/16/13, and would contact him when I returned to the office. I contacted him when I returned to the office 7/17/13, as promised. He has called all of my employees is and had several perjorative terms levied on the employees of Horne Kia, which are his opinion and do not necesarily reflect the truth. The fact is, that everyone here has tried to get his deal financed by Kia Motor Finance and it was his poor credit rating that was the real reason for his turn down as a leasing customer. We have an exemplary customer satisfaction record, and I believe it is his sour grapes that has resulted in his threats of legal action. We are cutting him a check to replace the missing satellite radio and wish him well in his endeavors with other car dealerships.

General Manager

Horne Kia

I purchased a vehicle in 2014 from Horne Kia in which I was provided a car fax report after Clips for the air bags on the window were loose. I was provided a clean report and advised the vehicle was fully inspected. In 2015 one year after purchase I decided I wanted to trade the vehicle in, because something about the vehicle didn't sit right with me. The sales manager that assisted me asked me to explain the accident I had been in, which I haven't had any. I explained my situation and they advised me that my trade in was not worth the amount considering the accident. They explained in should pay another year and try again. Which wasn't right considering I was lied to in the first place.

I received a letter last month stating they would like for me to trade in my vehicle. I go today waste 3 hours of my time to be told the same story. Horne Kia does not take responsibility for their actions and I'm now stuck with a vehicle that they will not work to get me out of, instead they insist on putting in another vehicle and having me pay way more than I should because selling someone a vehicle without disclosing the truth.

Review: I purchased a vehicle through Horne Kia September 1st, 2014, after working with the dealership for some 3 months. Originally I went in hopes of purchasing a 2013 Kia Optima LX or EX; the dealership informed me there were no more 2013 on the lot however could assist me in purchasing a 2015 for a reasonable price. At this time they ran my credit we disputed for about a week on the final price and decided against purchasing the vehicle. 3 weeks later I showed to test drive a Hyundai Elantra, upon doing so, I also decided against the vehicle for both the asking price and rough ride. At this time I was showed a 2011 Kia Optima LX and test drove said vehicle ( the AC was not working correctly; the dealer representative [redacted] informed me they would fix that free of charge). I enjoyed the ride of the vehicle and purchased said vehicle with less than 50,000 miles for $297.20 payments for 72 months at 8% APR. I had to take the vehicle back to Horne Kia a total of 3 times first for the recharge of the AC, then leaking from under the vehicle and smoke from the vents.

September 29th I called to speak with a financial adviser conserning my payments (because I had yet to receive any of the paperwork on my vehicle) and received no contact back. September 30th I called and was told I would receive a call back from [redacted] (financial adviser) and did not October 1st I call, speak with [redacted] who informed me the approval paperwork I received and signed for my vehicle was void and incorrect. The agreement the dealers ([redacted] and [redacted]) approved me for did not match and they were going to get to the bottom of the situation because the vehicle I was driving was not the vehicle they had in the system for me. A week goes by (after speaking to Steve and then [redacted]) I go to the dealership which is about 45 minutes away from my home to discuss this issue with Alan and [redacted] who inform me the paperwork in the system is for a 2013 Kia and the only way they would be able to fix this issue (which they agreed was an error on the part of [redacted]; their representative) would be to A: get me into a 2015 Kia Optima with MUCH higher payments but lower APR B: keep me in my current Kia with same payments but triple the APR C: Change the vehicle type completely or D: give the vehicle back; although I have already sold my previous vehicle and am currently paying insurance on the Kia). [redacted] informed me after I explained to him the only option they had was to fix their own mistake and "eat the $3-5000 they don't want to eat and fix it". [redacted] then called me a week and a half later (October 07, 2014) explained to me he "didn't feel any of this was his fault; he shouldn't be the one contacting me with this issue" and they would make my payment higher with a lower APR or take the vehicle back. He called me back and let me know the dealership would take care of the $5-$6000 difference for the higher APR and I could come deal with the paperwork on Sat. A great family friend just died from cancer and I informed him I did not have the time with the funeral proceedings etc to deal with all of this and would contact him Sat to hopefully come fill out the paperwork. I was unable to go on Sat. I called Monday, October 13th to speak with [redacted] and was told he would be in later and call me with no respones, October 14th I contacted [redacted] and ask to have my final paperwork sent over so I could have my lawyer take a look at it (off the clock) and make sure it was all correct; October the 15th was told [redacted] wouldn't be in until 11am and would call me and again today the 16th and was told he wouldn't be in until the 12pm; all with no response. I then receive a text on the 16th from [redacted] informing me of my failure to "rectify the situation, the dealership is taking the offer off the table and requesting their vehicle back".

I am beside myself with the lack of professionalism with this dealership to resolve this issue; their insistant need for me to fix an issue with which they caused. I truly need this issue fixed.

*I also filed a complaint with [redacted] with representative [redacted] who could find none of my information in the system.Desired Settlement: A letter of apology, billing adjustments to both my payments for the vehicle and for the insurance I am paying on the vehicle; Change the Store Policy ( so this does not happen to any other consumer); an exchange if not full compensation for my time and mileage back and forth to the dealership; a complete explanation of charges and to finish the job

Business

Response:

Regarding complaint# [redacted] We have made several attempts to resolve this issue with Ms. [redacted] she refuses to return our phone calls,emails, text messages,and certified mail. She is not co­ operating in any way. She needs to contact the dealership immediately to resolve this issue. We are willing to work with her to come to an agreeable conclusion to this situation.

Terrible, ongoing, experience leasing an almost 40,000 dollar 2014 Kia Sorrento. We drove it for 2 weeks and then it was out of service for over 30 days. Vehicle had a severe engine oil leak that required a new engine to fix. Additional mechanical breakdowns forced more repair work after that. Dealer personnel and Kia corporate representatives were completely unhelpful and unwilling to take vehicle back or replace with another, brand new Sorrento. I am not willing to keep a new vehicle with so many problems. Kia corporate offered 'hush money' to keep the problem quiet but I am forced to take legal action and file a claim with the Arizona Lemon Law and Revdex.com.

Review: I bought a used 2012 Kia Sorento and during the negotiation the only stipulations I requested is that it be certified used Kia AND come with all cargo accessories like net and cover.

I was not given the cover and when I returned for the first service, and when I mentioned it, I was told it would be ordered. That night [redacted] from sales called ask who promised us the cover and I told him it is written down on the negotiation sheet and sent him a picture of my copy.

he told me later to come,by that night to pick it up.

When we got there [redacted] gave us the cover for a 2014 he took out of another car but when it didn't fit he told us to go home and unscrew the ends to make it fit. We got home and tried but there was no way to extend it to make it fit.

when we told [redacted] this, he said he would order us 2012 cover.

He said to check back with him on Thursday of the following week. I followed up the Friday and he said he would let me know and on Sunday he told me it is ready for pick up.

when my husband got there he was given a scratched up old cover.

When he confronted them about it, they told him they got it out of a used car and that since our,car was a used car, it is fine.

After arguing, [redacted] claimed once again that,he would order one.

I cannot believe that we have been not just lied to once but multiple occasions. We had an issue with second key mlbeing missing. They gave me three different reasons before they finally ordered and programmed one.Desired Settlement: I just want what was promised during purchase... A 2012 Kia sorento cargo cover that is in like-new condition or better.

Business

Response:

Inregards to complaint id #[redacted] we have ordered the cargo cover.

[redacted]

General Manager

We had purchased an Optima through another dealership through some unfortunate circumstances the car we purchase had already been sold to someone else. So our salesman told us that Horne Kia had the the same car we wanted minus a few things. He told us to run by Horne ask for [redacted]" and look at the car to see if the car would be suitable for us. If so the dealership we were working with would arrange a "dealer trade". We went to Horne met with ** and met with the most unprofessional car salesman in business. He automatically tells us yes he has the car, ask his little salesman to go get, we look at it drive it everything is great. So we ask him if he will trade to the dealership we are working with because the deal is already done financing, down payment check etc. He flat out refuses because he said " he had just left that dealership 3 wks prior for management reason & he will not trade with them" He told he will do all the paper there making sound like he was going to honor the same deal as the previous dealership. He kept asking my husband what kind of deal they were giving him, we told him. Then he goes in to his office to crunch the numbers, comes out & tells us " he spoke with his manager & they have agreed to do the dealer trade because they couldn't sell us the car for the same deal & they were not going to lose $300 to earn a customer" We shook hands happy they had agreed to do the dealer trade so we could finally get the car we wanted. ** promised us the car would be at the our original dealer the next day. So we received a call later that evening from our salesman from our original dealership only to find that the only reason Horne agreed to the trade was because our dealership had a car they wanted in return.
So expecting to get our new car the next day we received a call from our dealership stating that Horne has gone back on their promise & will not honor the trade. I went down to Horne extremely upset wanting to know why they went back on their promise, ** told me that our dealership didn't want the car because it a 2015 and we were looking at a 2014. They were some other words exchanged, the sales manager came out & talked down to me, dismissed & told me he wouldn't even sell me a car if I wanted to buy. Then I spoke with [redacted] the general manager which basically treated me the same way, said he stood behind his managers & he didn't need my business.
We later found out from our dealership that when our salesman drove the car that Horne wanted for the trade, when he got there ** tried give him a totally different car than we had drove & agreed on the night before. Our salesman was told by ** that the car we drove the night before was the general manager's car & it had a lot of miles on it. Besides the car wasn't even on the property.
I have never been to dealership to where there has been so many lies told, so many unsympathetic, greedy two faced crooked people in my life. I understand that the car salesman are know for this or they won't survive in the business, but to be as blatant as ** was to air his dirty laundry regarding his issues with his previous dealership was something we didn't need to know or care about. We just wanted to buy a car. And to be told that they don't want or need your business is appalling. I would never recommend anyone even entertaining the thought to stepping foot in this place.

Review: We signed a contract with Horne Kia to buy a car on Monday 12/28/2015. On Tuesday (12/29) we were informed by Michael, the salesman, under the direction of his boss Josh B[redacted] that a discount of $400 was not going to be honored. They said there is no exception and there is absolutely nothing they can do about it. We were informed that our only options are to sign a NEW contract or pay $400 to cover it. We thought about it overnight and on Wednesday (12/30) morning at 10:15am they informed us that the deal had not been funded and the paperwork had not been put through due to us needing to sign a new contract, which we agreed to. At 3:25pm I informed Michael that since the paperwork hadn't gone through yet I was going to bring in outside financing since the deal hadn't been funded yet and to save some money. At 4:17pm Michael informs us that Josh "was motivated" and submitted the deal without our approval since we had agreed to come in and sign a new contract. And this was right after I told them I wanted to save money by signing the new contract! For the next 47 minutes I was on the phone trying to talk to Josh but the entire time he was so busy making deals and couldn't talk to me. The last thing I agreed to was to sign a new contract and I even have that in written proof which is enough of an agreement to be a contract-anything done afterwards without my permission should be invalid. Over the life of the loan, the difference in price due to interest will amount to $2,343. On Thursday (12/31) I go into the dealership and talk to Josh to tell him the situation. He responds by saying that Michael could be terminated for making the agreement with me and that he submitted the deal for me. I told him he did not have my permission to do that based on our previous agreement and he said "too bad". The ethics of HorneKia are very questionable as is expected in the car industry but this is ridiculous. Even the finance lady lied to me about the price of the extended warranty!Desired Settlement: Honor our agreement of signing a new contract or allow me to return the car since I don't support doing business with companies that have poor ethics.

Business

Response:

Tell us why here...The customer signed a contract with a $400 college graduate rebate as a partial payment for the vehicle. The contract for the financing was through an affiliated bank with the dealership after discovering the customer would not be eligible for the college graduate rebate Horne Kia took care of the $400 for the customer ... the customer is not out any money nor has suffered a loss of any kind. and for some reason the customer thinks he can renegotiate the contract or the terms of the financing. The contract is valid it has already been funded by the bank and a lien has been placed on the vehicle. We can not renegotiate the terms of the contract. When two people agree to terms, we put it in writing and sign a contract ...that has been done. its final if the customer wants to go and refinance his loan with another bank that's his right to do that but we can not restructure the loan he already has. Horne Kia is the one that is out the $400 not the customer Horne Kia would Like him to give us the $400. Horne Kia considers this matter resolved unless he wants to Pay us the $400 he owes us

Consumer

Response:

The Revdex.com is a way to fight bad ethics!!! Horne Kia has flat-out lied to us on many levels and on many occasions—first with the sales man(who blames his boss), then the finance department, and then the so-called “general manager”. I was told over text message, over the phone and in person that I would need to sign a new contract. That is why I want to sign a new contract—because I was told I had to and there was no other option. And now just because you say the contract is signed does not mean that it was done ethically. Here are the facts: only after I was told that I have to sign a new contract I responded by telling them I would bring in outside financing to SAVE money. The next thing that happens is that I’m told I did not have to sign a new contract because corporate Kia instantly approved my $400 college graduate rebate—which come to find out now was another lie because they had to pay it out of pocket apparently. They are repeatedly lying and unsuccessfully trying to cover their lies. What kind of business does that? If they know anything about contract law, a verbal/written agreement is a valid contract. And the verbal/written agreement I had was to sign a new contract replacing any previous agreement that I had with them. In an effort to resolve this matter, I am more than willing to pay the $400 along with signing a new contract like we had originally agreed on. It seems as if Horne Kia is willing to do the same.

Business

Response:

We did respond the Gentlemen did not accept our response, He has contacted the AZ Attorney General. He wishes to renegotiate his original payment agreement. If anything he owes us the $400 for the rebate he was not entitled to which we advanced to him based on his promise to provide the necessary evidence to qualify for the rebate. Keep in mind that if he is unhappy with the financing arrangement that he agreed too He may refinance the vehicle with the lender of his choice or pay off the loan in its entirety at any time with out penalty. Michael L. H[redacted]General M[redacted]HORNE KIA[redacted]

My car was making a weird noise. I took it in for a diagnostic. They called me with a long list of problems that added up to $4100 in parts and labor. My car is Prob only worth 5-6k. They suggested a trade in. I declined and went to get a second opinion. My new mechanic said I need a few hoses replaced but half of their suggested list was untrue and they were trying to scam me out of thousands of dollars!!!! So angry that people can be this horrible! Relieved that I was smart enough to go somewhere else.

If your Kia needs service DO NOT depend on Horne Kia's service department to help. They forget to order the parts and do not return phone calls but will gladly take your money. After weeks go by and you finally get frustrated with their lack of orginization and customer service and ask for your money to be returned they will refuse to return it to you until you have a loud fit in their service department. After seeing their incompetence at the service desk I fear what would go on behind the scenes if I were to ever leave my car there for any real mechanical work. This was just for a door handle.

Review: I had my car serviced by Horne Kia on July 9, 2015. The work was for a safety recall. After the work was completed , the service tech returned my car with a broken windshield. The horne kia said they are not accountable for the damage. I spoke to the service manager and General manager. There was no resolution.Desired Settlement: I need my car's windshield to be replaced. It was not broken when I took it to the service dept. I received my car with a broken windshield after the service was completed.

Business

Response:

We offered to pay for half of the cost of a new one since the windshield was partially broke with a bad chip and pitted to begin with the customer refused because he said he didn't half the money for his half of the cost. Our offer still stands we will pay for half if the work is done by our vendor so we can keep the cost as minimal as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unacceptable, The Horne Kia Service Department are not being accountable. I brought my car to be serviced there and I got my car back with a broken windshield. Justifying that the windshield has defect on it already and wanting to use your own vendor is a big cop out. I was responsible to bring my car in for a safety recall, I expect that your business does the same. To resolve this issue, I need my windshield to be restored to the same way I brought the car to the dealer. I hold the dealer to pay for the entire cost.Regards,

Business

Response:

[redacted] attached is a copy of the repair order, again Horne Kia will pay for half of the cost of the windshield replacement; only if our glass vendor does the work ... this is to control the cost and quality. this offer is on the table until August 15th 2015.