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HottPerfume Reviews (172)

This order has been refunded.  Thank You

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HottPerfume.com Order # [redacted]
 
The consumer, [redacted] is to contact us directly at [redacted] for a resolution to this issue.
 
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]I never received a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have confirmed with Wells Fargo Bank, the bank in which my credit card is through, that NO REFUND has been made to the credit card that the original purchase was made. I do not understand where Hott Perfume has claimed to credit my account. I can supply you with bank credit card receipts, if necessary, to prove that NO REFUND has been credited. As of today, I have returned (with proof) the original product and have NOT been REFUNDED my money. I DO NOT wish to have a credit with HottPerfume. I am seeking a full refund and return postage to my Wells Fargo credit card used in original purchase.Thank you for your help in this matter.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

THIS CUSTOMER HAS FULL KNOWLEDGE OF HAVING BEEN REFUNDED FOR THIS ITEM.  chback#[redacted]

The following was sent direct to this customers email and not responded. to.     If you are not happy with your purchase it can be returned for a refund to .[redacted] [redacted] [redacted]Please include the order number and reason for return.Thank You

Email us directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business is lying. They claim I am unresponsive. That is not true. Here is the string of our email contacts, showing their comments and my responses and the dates of our interaction. 
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 As I said in my last email to you, I no longer have the receipt. I have the proof of payment from my [redacted], which I included below.
-----Original Message-----
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I have attached a photo showing the fake version of Dior Poison you sold me (and the REAL one I subsequently purchased).  I ordered Dior Poison, which is NOT what you sent me -- as the photo demonstrates. Below is the information from my credit card account showing that you charged my card $73.39 on 3/** for the perfume you sent -- which was not the Dior Poison I ordered. I no longer have access to the order number, and I cannot access your website to look up the order. You have my name and address below. I am sure you can find the order number in your files, since I cannot access the order online.
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-----Original Message-----
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I am about to file a complain with the Revdex.com about your selling me knock-off perfume.  Revdex.com suggested that I should contact you first. Below is your online description of the product, and nowhere does it say it is not REAL Dior perfume.  I received the fake product (in a fake bottle) a few months ago. But of course, I cannot even access your website information to find my order history.  It would be great if you actually refunded my money for this knock-off product. You can reach me at this email address or by phone ###-###-####.  
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Product DescriptionHYPNOTIC POISON For Women By CHRISTIAN DIOR CHRISTIAN DIOR created HYPNOTIC POISON in 1998. It is the result of the following top fragrance Notes: almond, caraway and jasmine. The middle notes are: moss, sandalwood and oakmoss and the base of the fragrance is: vanilla, musk and cedar.
[redacted]n order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This case has not been resolved!  I was charged a "restocking" fee of 20%.  These items are fakes and in violation of Stop Counterfeiting in Manufactured Goods Act, 2006.  Thus, no "restocking" is allowed due to copyright infringement of a Ralph Lauren product.  I am also awaiting a refund of return shipping, due to the fact that I was mislead on their website and I had to ship the 3 bottles of Ralph Lauren Safari Cologne, 4.2oz back to Hottperfume.com.  There are numerous complaints and incidents of fakes being sold by this company.  No further investigation by the Revdex.com will be deemed as accepted business practice of Hottperfume.com in the state of NY, even though a flagrant copyright infringement has occurred.I still request a refund of $12.65 for shipping and $17.96 for a bogus "restocking" fee of fake products (They cannot expect to openly break the law again through copyright infringement by restocking these products for sale).  Total due: $30.61  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Has not contacted us directly.

[redacted]
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[redacted]  Has been contacted directly. No prior attempt at contacting us was ever made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
This case has not been resolved!  I was charged a "restocking" fee of 20%.  These items are fakes and in violation of Stop Counterfeiting in Manufactured Goods Act, 2006.  Thus, no "restocking" is allowed due to copyright infringement of a Ralph Lauren product.  I am also awaiting a refund of return shipping, due to the fact that I was mislead on their website and I had to ship the 3 bottles of Ralph Lauren Safari Cologne, 4.2oz back to Hottperfume.com.  There are numerous complaints and incidents of fakes being sold by this company.  No further investigation by the Revdex.com will be deemed as accepted business practice of Hottperfume.com in the state of NY, even though a flagrant copyright infringement has occurred.I still request a refund of $12.65 for shipping and $17.96 for a bogus "restocking" fee of fake products (They cannot expect to openly break the law again through copyright infringement by restocking these products for sale).  Total due: $30.61   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is currently being responded to.

Straight to the Revdex.com without contacting us first with this untrue claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I have already sent them an e-mail directly. Attached is a copy of my mail.
Best regards
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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 To date (* August 2014), my credit card account has not been refunded the $0.99 that is being disputed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order has been refunded according to policy.

As stated previously. Damaged items are issued an exchange. If an exchange is not accepted then refund is issued according to our return policy which includes a restocking fee. Thank You

Revdex.com:
I have received my refund.  However, I will never do business with a company that lies to its customers.  I will be be sure to tell everyone I know about my bad experience.
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Nothing has been "settled" as far as I can tell. No refund sent to credit card, and I have received no further correspondence from hottperfume since their original response telling me to return the item. I have no idea why they have responded this way.
Sincerely,
[redacted]

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Description: COSMETICS & PERFUMES-RETAIL

Address: 211 E Main Street, Ste #111, New Rochelle, New York, United States, 10801

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