HottPerfume

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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 To date (* August 2014), my credit card account has not been refunded the $0.99 that is being disputed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order has been refunded according to policy.

As stated previously. Damaged items are issued an exchange. If an exchange is not accepted then refund is issued according to our return policy which includes a restocking fee. Thank You

Revdex.com:
I have received my refund.  However, I will never do business with a company that lies to its customers.  I will be be sure to tell everyone I know about my bad experience.
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Nothing has been "settled" as far as I can tell. No refund sent to credit card, and I have received no further correspondence from hottperfume since their original response telling me to return the item. I have no idea why they have responded this way.
Sincerely,
[redacted]

Case closed.

Hottperfume is a scammer. I had order a bottle of Dior Addict perfume from them more than a week ago and still haven't receive it yet. I have a feeling this company is scammer so email them for refund and still haven't hear from them. I email them 4 times and warm them I am going to leave bad review and report to Business bureau but they don't care.

Review: Hottperfume has not refunded me the total purchase price of returned defective products purchased in December 2013. A partial refund has been issued, but with no explanation of the refund amount, nor is their customer service responding to my emails for the remainder of the refund amount due. Multiple phone calls to the their customer service contact number all resulted in the same message stating that I was to send an email to their customer service. No person ever answered the phone.

Email correspondence with their customer service was initiated on Dec **, 2013 to request a full refund. Additional emails were sent on Jan **, 2014, Jan **, 2014, Jan **, 2014 and the email replies all simply questioned the nature of my return request although I had continually stated that the items were defective and that I wanted a full refund and not a replacement. Eventually, on Jan [redacted]2014, they replied that I would receive a refund if I returned the items to Hott, [redacted] and to include the order number.

Since sending the items back on Jan **,2014 I had not been credited a refund or sent any confirmation that the items were even received by Hottperfume, So, on Feb **, 2014, I again emailed Hottperfume to request that I be credited for the purchase price of $86.17 since returning the defective merchandise a month earlier. An email from Hottperfume was then sent to me that same day on Feb **, 2014 simply stating "This order has been refunded." I then confirmed that I had indeed received a refund to my credit card on Jan **, 2014, but it was a partial credit of $70.00. No explanation of the credit was sent to me as to why the full purchase price was not refunded.

Hottperfume has failed to respond since Feb **,2014 although two attempts to request an explanation of the partial refund and the remainder of the total purchase price remain unanswered, sent Feb **, 2014 and Feb **, 2014.Desired Settlement: Refund of remainder of purchase price of $16.17. Additionally, I agreed to pay for the return shipping of their defective products even though I believe that Hottperfume should refund that amount also of $8.75 paid to the USPS on Jan **, 2014.

Business

Response:

As stated previously. Damaged items are issued an exchange. If an exchange is not accepted then refund is issued according to our return policy which includes a restocking fee. Thank You

Review: I was sold a fake, knock-off perfume. I was charged $73(similar price to REAL Dior perfume) so I had no idea it was a fake. Nor does the posted product description suggest it is not a real Dior product. (The price listed in the descritption is lower than what I paid a few months ago.)

Product Description

HYPNOTIC POISON For Women By CHRISTIAN DIOR CHRISTIAN DIOR created HYPNOTIC POISON in 1998. It is the result of the following top fragrance Notes: almond, caraway and jasmine. The middle notes are: moss, sandalwood and oakmoss and the base of the fragrance is: vanilla, musk and cedar.

( RETAIL PRICE $98 ) OUR PRICE $68.99

Eau de toilette spray

BRAND NEW IN BOXDesired Settlement: I would like a refund. I would also like the Revdex.com to insist that HottPerfume advertise that their products are not authentic perfumes, but knock-offs.

Business

Response:

Straight to the Revdex.com without contacting us first with this untrue claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached a photo of the REAL perfume (on the left) and the FAKE one they sold me (on the right) for $73. They deny the perfume they sent me was a fake, but the photos clearly show the different bottle they created for their knock-off version of the Dior Poison perfume. I also see online that there are MANY other complaints from people (on your Revdex.com site as well as other sites) to whom they have done the same thing -- sold fake, knock-off versions of expensive perfumes -- to MANY customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer is unresponsive to our emails. Please close this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business is lying. They claim I am unresponsive. That is not true. Here is the string of our email contacts, showing their comments and my responses and the dates of our interaction.

As I said in my last email to you, I no longer have the receipt. I have the proof of payment from my [redacted], which I included below.

-----Original Message-----

I have attached a photo showing the fake version of Dior Poison you sold me (and the REAL one I subsequently purchased). I ordered Dior Poison, which is NOT what you sent me -- as the photo demonstrates. Below is the information from my credit card account showing that you charged my card $73.39 on 3/** for the perfume you sent -- which was not the Dior Poison I ordered. I no longer have access to the order number, and I cannot access your website to look up the order. You have my name and address below. I am sure you can find the order number in your files, since I cannot access the order online.

-----Original Message-----

I am about to file a complain with the Revdex.com about your selling me knock-off perfume. Revdex.com suggested that I should contact you first. Below is your online description of the product, and nowhere does it say it is not REAL Dior perfume. I received the fake product (in a fake bottle) a few months ago. But of course, I cannot even access your website information to find my order history. It would be great if you actually refunded my money for this knock-off product. You can reach me at this email address or by phone ###-###-####.

Product DescriptionHYPNOTIC POISON For Women By CHRISTIAN DIOR CHRISTIAN DIOR created HYPNOTIC POISON in 1998. It is the result of the following top fragrance Notes: almond, caraway and jasmine. The middle notes are: moss, sandalwood and oakmoss and the base of the fragrance is: vanilla, musk and cedar.

n order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered some perfume from this company and it is NOT real perfume as it claims. I know for a fact that this product (if real) is made in New York and the bottle says France. It looks different and even smells horrible. Not the real deal as claimed. I have tried to contact the company by phone (a recording stated no one could answer my call) and was told to contact them through [email protected]. I did just that and never heard back from them. I contacted my credit card co. and they also are trying to help me.Desired Settlement: A full refund back to my credit card and also I will send back this so-called perfume if they send packaging (free).

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HottPerfume has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

I was NOT notified by Hottperfumes about a resolution. I contacted Discover Card once again and they said that right now it was considered resolved, HOWEVER, Hottperfumes has another 45 days to respond. A credit was given back to me so I am hoping that it is resolved once and for all.

Review: I recently purchased Ralph Lauren's Hot as a gift for a loved one for Valentine's Day from Hottperfume.com. As this scent is a limited edition product and very challenging to still find in stores I opted to purchase online. I was very excited to find it available on Hottperfumes website and it was priced about the same as in stores so there was no reason to think that I would not be getting the product that I thought I was purchasing. I even paid additional money for expedited shipping. Upon opening the parcel bo with excitement to see the look of surprise on her face, I noticed the packaging sleeve around the the box looked slightly pixelated, starting to have me second guessed my find online. We proceeded to open the perfume, bottle identical to the real deal and sprayed... Only to find and smell that this was a fake. This smells nothing like the real Ralph Lauren Hot!!! Hottperfume had no problem taking my money for a fraudulent product. They knowingly are misrepresenting products and have a phone number that does not allow you to speak to anyone or leave a message for a call back. I highly doubt that if I email them, I will get a response.Desired Settlement: I would like a full refund for the fraudulent product I was given, so that I may go find an honest retailer and get exactly what I paid for from them.

Business

Response:

[redacted]

[redacted] Has been contacted directly. No prior attempt at contacting us was ever made.

Review: I ordered a bottle of Dior's Hypnotic Poison from this website. What I received was a fake bottle of perfume in a bottle that was obviously fake. I have been wearing this perfume for years so obviously I would know a fake. I'm sure I'm not the only person duped by this website and I'm sure that Dior is not the only perfume that they are stealing the name of and selling a fake product. This kind of website should be stopped.Desired Settlement: I'd like an investigation into the products and practices of this website. As a business owner myself, I am totally offended by a business that scams and sells fake products.

Business

Response:

Review: I purchased some cologne from this company, when I opened the package the bottle was dented and would not spray.

I called the company twice and e-mailed them twice, it wasn't until the last e-mail when I told them I was going to contact your company

that they responded saying they would send a replacement. I waited three weeks and received nothing. At this time I just want a refund, and to return the broken product.

Thank you

[redacted]Desired Settlement: My money back, return the cologne and not do business with this company again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did send me an e-mail on Wednesday, saying they have refunded my money. However I have checked

my card many times, and just got of the phone with my credit card company they have not refunded my card

nor is there a refund pending. Thank you for all your hard work you have been doing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Proof of refund on 10/**/13

Review: I ordered a bottle of Opium for Women by Yves Saint Laurent, 3.3 oz Spray and charged it on my CC. The total cost plus shipping was $65.98. The packaging looked pretty authentic, but the minute I sprayed it I knew something was wrong. I have been wearing this for over 15 years and I know the scent. At first I thought maybe it was because it was the first spray, so I tried it again couple of other times the next day. It smells like it has been mixed with another cologne, in my opinion, a man's cologne. I contacted the company by phone a couple of times and got a recording directing me to send an email with any questions. I have sent two emails detailing info on my complaint, my desire to return the product and receive a refund... I have had no response. I looked online and found there are numerous complaints similar to mine. How are they still doing business?? Please help me to resolve this scam and get my money back. Thanks!Desired Settlement: I wish to return the product and receive a full refund just like any other legitimate business would allow.

Business

Response:

Straight to Revdex.com without contacting us first.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in my complaint, I called the phone # twice and it stated to send inquiries to the email address. I sent emails on 2/**/2014 and 3/**/2014 and received no response. Therefore, they are not being truthful or they do not check the email they post. In any event, I am an unsatisfied customer and they are perfectly welcomed and encouraged to contact me now. What are they waiting on?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We were not contacted prior to the Revdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business made the same statement as they did last time. The funny thing is that they have responded to my email since their last statement proving that they received it prior to my complaint to the Revdex.com. They gave me the address to send the item back to. I have returned the item and am awaiting a full refund. When my credit card is credited the full amount, I will consider the issue resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a high end men's fragrance from HOTTPERFUME.COM. In the website's advertisement, they advertised the product as [redacted] Silver Mountain Water. I have purchased this product before from reputable retailers (ie [redacted] and [redacted]) so I'm quite familiar with the product in question. Upon receiving my order and examining it, I could clearly tell the product HOTTPERFUME.com sent me was a complete fake. The bottle had scratches on it and there was arabic writing inside the folded brochure for unexplained reasons. The fragrance inside the bottle did not smell anything like the real product. This is a health hazard to me because I have no idea of what HOTTPERFUME.com placed inside that bottle of cologne since it wasn't specifically what they marketed to me. HOTTPERFUME.com has no listed contact phone number to handle customer complaints. My VISA card was billed $99 + S&H $5.99 for a total of $105.98. HOTTPERFUME.COM marketed a product that they knew or should have known was clearly a fake version of a [redacted] brand fragrance ([redacted])HOTTPERFUME.com sent me a response to my complaint (sent to [redacted]) asking for a refund. Ive yet to receive a refund.Desired Settlement: I want a full refund and want HOTTPERFUME.com to be held accountable for fraudulent business advertising practices.

Business

Response:

This order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was refunded $95 of a total order of $105.98. I was originally billed $5.99 for the initial shipping. I had to pay out of my pocket $8.48 to send their company a practically worthless item back. I should be compensated the FULL amount of my order plus be reimbursed for the shipping cost I incurred. Furthermore, hottperfume.com is violating the law selling fake items to consumers. Their website does not even list a telephone number for customer service issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This order has been refunded. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was given a partial refund of $95. I want a full refund and I want to be reimbursed for the shipping cost of sending the item back as well as the original shipping charge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered perfume, giorgio armani code for women from [redacted]. I received a false product. I will list the details below. First of all it was late. It has been tampered with. It is an incorrect bottle with an incorrect label. It smells horrible and is clearly a false advertisement/SCAM. I have reached out to the company via email with no reply. The contact number, ###-###-####, is also what seems like a personal cell phone that "always" goes straight to voicemal. I paid $53.99 for this product and would like a refund. This is clearly a scam that lots of people are falling for. I have since done research on the company and I see this happens to a lot of people who also never hear from the company or get refunds on their returns. I do not feel comfortable even further dealing with them at this point and will get a new credit card issued.Desired Settlement: I paid $53.99 for this product and would like a refund. I do not want this refunded to my card. I don't want them further dealing with my card at all and will be getting it replaced.

Business

Response:

Untrue and have been in contact with this customer during this process via email up to and including earlier today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not tried to contact me at all. I received an email shortly after submitting the Revdex.com complaint from them and I replied that I would mail the product back for the refund. Then the USPS informed me they are shipping these products illegally through priority mail and wouldn't ship it.

Sincerely,

Business

Response:

Item must be returned for inspection. If you refuse you will not be refunded.

Review: I ordered a 4.2 oz bottle of Polo Explorer cologne. when I received it, it was leaking all into the packaging from the top of bottle (the spray nozzle was leaking and does not work). I contacted them through email requesting an exchange. They said on July [redacted] they would ship another one out. I have not received it and now my emails are going unanswered.Desired Settlement: refund my credit card $55.98

Business

Response:

The following was sent direct to this customers email and not responded. to. If you are not happy with your purchase it can be returned for a refund to .[redacted]Please include the order number and reason for return.Thank You

Review: I have repeatedly tried to resolve my issue with hottperfume. I have also filed a complaint with you on this same issue. I ordered Gio perfume from hottperfume.com. It was advertised as real perfume. It was not. I know that the perfume was made in New York and it was sent in a similar bottle with the box stating that it was made in France. I tried to call hottperfume.com and got a recording that no one would answer the phone and to contact them online. I tried on several occasions to no avail. Since I paid it through my discover card I called them for assistance. They were super, however they were told that it was a ligitimate transaction. I never disputed it was a ligitimate transaction because I did indeed do it. The merchandise was totally false---a watered-down alcohol substance. I wanted to send it back, but no one responded. Discover once again tried to help me and got hold of Merchant Services in Hagerstown MD. They said if I would send them the product they would proceed. I sent them the product and still have heard nothing but that it was a ligitimate transaction. I am not disputing the transaction. I am disputing the product and the advertising that states that it is real. I am out over the $75.98 due to sending back the product to Merchant Services. Now we have been dealing with this issue since August.Desired Settlement: Would like to have a refund of $75.98 back on my discover card and for hottperfume.com to have better customer service and truth in selling what they proclaim.

Business

Response:

Resolved thru the bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund as stated. I have repeatedly tried to get hold of Hottperfume.com to no avail. I have sent them proof that I was charged and not refunded as they have stated. I still have not heard back from them. I don't know what else to do.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

For those unfamiliar with the chargeback process, once initiated by the customer the merchant deals direct with the credit card company. We have already been debited. This complaint is closed.

Review: I ordered a perfume from [redacted]. Received a confirmation from HottPerfume.com. I already started to suspect that something was not right. And surely, today I received my perfume.

It came in the original box, the box was even wrapped and sealed like any regular perfume box. I didn't even need to smell the perfume. I still had my "old" perfume here and the new bottle is a cheap fake (the cap is lightweight and cheap, the logos are fake), lint was sticking to the bottle and needless to say that the "perfume" does not even remind of the original Jadore.Desired Settlement: I want my money back. I realized that these people have been doing business in this manner for several years. I also think that they should be hold responsible for what they are doing. This is fraud and counterfeit.

Its hard to believe that they get away with this and can continue to "produce" faked designer perfume and rip people off.

Business

Response:

Email us directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already sent them an e-mail directly. Attached is a copy of my mail.

Best regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

We require an email sent directly to us. The info is in our shipping info tab

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They are selling a product that isn't the real product. They are advertising one product and selling another. I contacted the original manufacturer of the product and they do not make one like the one this place is selling. I have emailed constantly to get a full refund and a return label to send the product back and they do not respond and they never answer the phone.Desired Settlement: I want a full refund of the purchase price plus shipping and I want them to pay for a shipping label to return the product if they want it back.

Business

Response:

This issue has been responded to direct to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Didn't refund full amount.

Business

Response:

This order has been refunded according to policy.