We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let me know if you need us to forward you the...
emails we have sent to them repeatedly.Sincerely,[redacted]
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after 2 hours I have up. So I contact the company via email . I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS . It's 12/**/2015 - still no product and company continues to give me the run around and has yet to make this problem right !!
[redacted]
[redacted]
[redacted]
[redacted]
sans-serif;"> Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted] and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
[redacted]
[redacted]
[redacted]
[redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we...
decided we wanted a refund and if we can’t get that I would like to get a new hover board
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received on 12/**/2015 POD...
attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]If the customer wished to return their board they are more then welcome to. We ask that they follow the return policy on the website. They can email returns[redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-360
The customer placed two orders on Dec *, the board was delivered on 12/**. If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360[redacted]
[redacted]Best Regards, Customer...
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation...
of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form. I sent 5 emails, with no responses. When I called approximately 50 times with two that were answered, they told me to send a video, which I did. No response. I would love to return the product but it is hard when there is no response from the business. My email is [redacted]. They can send the form there and I will fill it out immediately.thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a...
chargeback through his bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty product. Your product stopped working less than two months after my son started using it. What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged. Even after trying to reset the board, like your company said to, it still shut off while in motion. And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
Contacted the company after a recall was issued. The company is issuing credits for their clothing store only. The clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for Christmas. The company is not offering a repair, replacement or a refund. The credit for the clothing is not being accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per our terms and conditions, to initate the return process, a customer reaches out to [redacted]. Upon reaching out to the returns department, we can initiate a return for the malfunctioning board.
To Whom it may concern -
We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
refund. [redacted]
[redacted]
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. We have continued to send emails and not had a response. We have had to resort to contacting out Credit Card company to file a claim. Let me know if you need us to forward you the...
emails we have sent to them repeatedly.Sincerely,[redacted]
I order a hoverboard on 11/**/2015 and was promised delivery in 2 days. I did not receive and have still not received my product, I contact the company via their non 800 line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after 2 hours I have up. So I contact the company via email . I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS . It's 12/**/2015 - still no product and company continues to give me the run around and has yet to make this problem right !!
[redacted]
[redacted]
[redacted]
[redacted]
sans-serif;"> Consumer: [redacted] Return policy is attached for your reference. Customer service is provided by phone [redacted] and internet (hoverboard360.com). Thank you. Best Regards, Customer Service Hoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
[redacted]
[redacted]
[redacted]
[redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we...
decided we wanted a refund and if we can’t get that I would like to get a new hover board
[redacted]
[redacted]
[redacted]
[redacted]Customer [redacted], Placed 3 Orders on Hoverboard360.commOrder 1 placed on 12/**/2015 for 2 hoverboards received on 12/**/2015 POD...
attached Order 2 placed on 12/**/2015 received on 12/**/2015 POD attachedReturn Policy is attached. Hoverboard360.com does have a 30 Day refund policy if you are in the 30 day time frame meaning you are allotted 30 days from date of receiving the hover board to return it back. Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]To whom it may concern, I have not received any correspondence from this business whatsoever. Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]If the customer wished to return their board they are more then welcome to. We ask that they follow the return policy on the website. They can email returns[redacted] or contact ###-###-####Best Regards, Customer ServiceHoverboard-360
The customer placed two orders on Dec *, the board was delivered on 12/**. If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360[redacted]
[redacted]Best Regards, Customer...
ServiceHoverboard-360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved becauseThey sent me another computer generated response requesting documentation that the Hoverboard was in good condition and they wanted documentation...
of receipt including shipping information etc. I had already sent all of this documentation in previous emails. They are indeed a fraudulent company. I still have the Hoverboard in my dining room waiting for an RMA # from Hoverboard360 because I cannot return the board without one. This $500 purchase is still defective and the company is not allowing me to return their unwanted merchandise. I was hoping that by contacting the Revdex.com, my issue would be resolved. I am extremely disappointed that a company like this can still be in business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have tried since December to get a return form. I sent 5 emails, with no responses. When I called approximately 50 times with two that were answered, they told me to send a video, which I did. No response. I would love to return the product but it is hard when there is no response from the business. My email is [redacted]. They can send the form there and I will fill it out immediately.thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a...
chargeback through his bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shell of the board would have never been damaged if it wasn't for your faulty product. Your product stopped working less than two months after my son started using it. What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged. Even after trying to reset the board, like your company said to, it still shut off while in motion. And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent back. Once traced and confirmed received we will process the...
refund. [redacted]
Contacted the company after a recall was issued. The company is issuing credits for their clothing store only. The clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for Christmas. The company is not offering a repair, replacement or a refund. The credit for the clothing is not being accepted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just received another hoverboard delivered this week rather than the refund that I have requested. I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per our terms and conditions, to initate the return process, a customer reaches out to [redacted]. Upon reaching out to the returns department, we can initiate a return for the malfunctioning board.