Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will deem it resolved once my credit card is credited the money from the company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard360. Thank you I do...
believe that you were what helped me resolve this problem. resolution number [redacted]
Sincerely,
[redacted]
My issue involves a lot. They advertise that their hoverboards were made in America which they are not. Mine was shipped from China. The charging area has 3 prongs and one is missing which I was told is a mishandling issue on our part, but we received the board this way. These boards are known to cause fires so you would think the company would be on top of this, but no they say you can sent it in at your cost to get it fixed. I tried to call but no one ever answered the phone for over 3 weeks. I emailed and they finally responded after I canceled payment with my credit card company. I also received the board scratched which is not ideal, but I could of lived with that. I gave the board to my daughter of christmas known she could never use it, which is so sad!!! I would never recommend buying anything from hoverboard360. Thank you for listening.
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Ordered 2 Hoverboard 360's on Nov. [redacted]. The company advertised 2 day shipping. I received 1 hoverboard on Dec [redacted] and the other on Dec [redacted]. Both boards are NOT what we ordered. They are a knockoff board from a company in china called [redacted]. Not sure if the batteries are safe or if the board is of any kind of quality. Customer service is impossible to get in touch with. Voicemail is full and they do not answer emails. This business is terrible and I will never buy from them again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hoverboard360 did not reply to my emails regarding the faulty hoverboard for over 2 weeks, nor did anyone answer the phone at their "offices" the multiple times I called them. By the time I received an email from them on January [redacted], 2016 (my original email to them about the faulty product was sent on December [redacted], 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to them. The repairs cost me over $200 (keep in mind this is a product for which I had already paid almost $400 and it only worked for a couple of days). For my complaint to be resolved, Hoverboard360 should refund me the money I spent to have the product repaired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.RegardsCustomer Service
Good Evening, We have already issued a refund to the customer on FEB ** 2016. Providing the following documents which proof's a refund was issued. Best Regards,Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The HoverBoard360 company has not sent me a shipping label from any shipping company about receiving their defective board back. What shipping service will accept it and did they send a prepaid shipping label. I have been the reading the comments on [redacted] about hoverboard360 and all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this address. MY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialect. And futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department ([redacted], ect.). So how will they get it back? They are lying and they know it.]
[redacted] will receive a shipping label from us within the next 24 hours so we can clear this return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will gladly ship back the hoverboard. The problem that I have is that it never worked and for me to ship it back it will cost me approx $55-60 if not more. It is an extremely heavy item. I would understand having to pay for the return shipping if the item worked and then broke but that is not the case. I was sent a damaged item from which I paid $399.00 for and now I am asked to pay more just to receive a non broken one. I find this to be unacceptable. I contacted the company the day we received it so there is documentation that is never worked. As previously stated, we ordered 3 in total and the other 2 were fine. I would like the company to pay for a return label due to the fact the board was sent to me damaged.Thank you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business supplied me with a return address on 1/**/16 after requesting this information since 12/**/15. However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain 15 percent of the cost of the item to re-stock it. This business sent me the incorrect item AND I ordered it with 2-day shipping on 12/*/15 but the shipment arrived 2 weeks after I ordered it. It arrived on 12/**/15 and I immediately contacted them to advise it was not the product I ordered and wanted to return it. I cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a 15 percent restocking fee when they business is completely at fault. I am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deducted. It is in perfect condition.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will deem it resolved once my credit card is credited the money from the company.
Sincerely,
[redacted]
To whom it may concern,
We have asked customer ([redacted]) to follow RMA process by filling out RMA form and sending back said documents to no...
avail. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard360. Thank you I do...
believe that you were what helped me resolve this problem. resolution number [redacted]
Sincerely,
[redacted]
My issue involves a lot. They advertise that their hoverboards were made in America which they are not. Mine was shipped from China. The charging area has 3 prongs and one is missing which I was told is a mishandling issue on our part, but we received the board this way. These boards are known to cause fires so you would think the company would be on top of this, but no they say you can sent it in at your cost to get it fixed. I tried to call but no one ever answered the phone for over 3 weeks. I emailed and they finally responded after I canceled payment with my credit card company. I also received the board scratched which is not ideal, but I could of lived with that. I gave the board to my daughter of christmas known she could never use it, which is so sad!!! I would never recommend buying anything from hoverboard360. Thank you for listening.
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
Ordered 2 Hoverboard 360's on Nov. [redacted]. The company advertised 2 day shipping. I received 1 hoverboard on Dec [redacted] and the other on Dec [redacted]. Both boards are NOT what we ordered. They are a knockoff board from a company in china called [redacted]. Not sure if the batteries are safe or if the board is of any kind of quality. Customer service is impossible to get in touch with. Voicemail is full and they do not answer emails. This business is terrible and I will never buy from them again.
[redacted]
[redacted]
[redacted]
[redacted]
The customer [redacted] can return their hoverboard. They can contact us at ###-###-#### or email...
[redacted]Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hoverboard360 did not reply to my emails regarding the faulty hoverboard for over 2 weeks, nor did anyone answer the phone at their "offices" the multiple times I called them. By the time I received an email from them on January [redacted], 2016 (my original email to them about the faulty product was sent on December [redacted], 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to them. The repairs cost me over $200 (keep in mind this is a product for which I had already paid almost $400 and it only worked for a couple of days). For my complaint to be resolved, Hoverboard360 should refund me the money I spent to have the product repaired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They finally contacted me once I told them I had filed complaints with you, American Express, the FTC, Go Daddy, and the New York Attorney General. They agreed to take back the Hoverboard, but now say they will charge a 15% restocking fee. This is in the small print of their return policy, however, they did not send me what I ordered, so this is yet to be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop off.RegardsCustomer Service
[redacted]
[redacted]Consumer: [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and...
internet (hoverboard360.com). Thank you. Best Regards, Customer ServiceHoverboard-360
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360.
We have received one of the boards back and had refunded [redacted] on February * in line with our returns policy as stated on our website.
Best...
regards Hoverboard360 Customer Service
To whom it may concern, The refund was already processed in our system on 02/**/16.Regards Customer Service
Good Evening, We have already issued a refund to the customer on FEB ** 2016. Providing the following documents which proof's a refund was issued. Best Regards,Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...