[redacted] board was delivered to us on February [redacted]. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
unable to get customer service.they guaranteed 2 day shipping and it has been 14 days. There still is no delivery date. A company like this should not be able to operate within the United States.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[the item ordered was never received. Never even heard anything back from the company once I ordered the item they charged my car $498.99]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard360
As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact...
with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:
The business has contacted me directly to cancel the order at my request.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory (at VERY best)...
to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard 360 and her return process.
We per the attached file. [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a...
refund. [redacted]
Thank you for your help in this matter. Regards, Hoverboard 360
I ordered a hover board ( which in turn I received a imoto board )which doesn't work outta the box it doesn't turn on after about 100 phone call attempts and 32 emails and no response I finally disputed charges threw my Credit card company and wouldn't you no it hover board got back to my Cc company with in 1hr they then sent me a generic email ( even though all my emails stated I wanted a phone call back) there email states I would be responiabel for the 20% restock fee and if they determine the board is damaged by me I would have to pay shipping to receive my board back even thou the board never worked outta the box this company is a shame and I wouldn't recommend anyone doing business with them I now am letting my cc company deal with this and will not be paying a 20% restock fee
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. ...
However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would like to help the customer, there is a chargeback in [redacted]. Chargeback is under review, we wont be able to issue a refund. We will follow the dispute with [redacted], once there is a resolution [redacted] would refund the money to the customer. If the dispute resolution is in favor of Hoverboard360 than we will issue a refund to the customer.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last message from Hoverboard360 was 1/*/16 stating they would look at the documents I sent to see if I am eligible for a return. A return address would be sent to me if I am eligible. I have not heard from them since then and can not get through by phone and have tried multiple times. I can not return it without their verification and an address as it originally came from Hong Kong. I have also contacted my bank to dispute the charge as my requests have gone unanswered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com and Customer,Please see the attached document. We have successfully refunded the customer to the original form of payment. Please allow 3-5 business days (or depending on the credit card company) for the refund to reflect back onto the account.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have attached and RMA that the customer can fill out to start the RMA process. Please note on the form your Revdex.com complaint number
Thank you
[redacted] board was delivered to us on February [redacted]. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
Dear Revdex.com and Customer,There is a pending chargeback dispute with the customer's credit card company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My problem with sending it back for a return is that I will NOT get my money back. I have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is taken. It took me over 2 months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire 2 months it was to be delivered. I do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted them. Then I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company ** page and other resources on that are giving input about Hoverboard360.com. I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handled. Fortunately I was not like lots who never received theirs or if they did it was damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern -
The board was received by our facility and replacement board is being shipped.
unable to get customer service.they guaranteed 2 day shipping and it has been 14 days. There still is no delivery date. A company like this should not be able to operate within the United States.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[the item ordered was never received. Never even heard anything back from the company once I ordered the item they charged my car $498.99]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard360
As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact...
with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:
The business has contacted me directly to cancel the order at my request.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory (at VERY best)...
to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard 360 and her return process.
We per the attached file. [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a...
refund. [redacted]
Thank you for your help in this matter. Regards, Hoverboard 360
[redacted]
[redacted]Hi, The customer was refunded by [redacted]. Best Regards, Customer ServiceHoverboard-360
I ordered a hover board ( which in turn I received a imoto board )which doesn't work outta the box it doesn't turn on after about 100 phone call attempts and 32 emails and no response I finally disputed charges threw my Credit card company and wouldn't you no it hover board got back to my Cc company with in 1hr they then sent me a generic email ( even though all my emails stated I wanted a phone call back) there email states I would be responiabel for the 20% restock fee and if they determine the board is damaged by me I would have to pay shipping to receive my board back even thou the board never worked outta the box this company is a shame and I wouldn't recommend anyone doing business with them I now am letting my cc company deal with this and will not be paying a 20% restock fee
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. ...
However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.Please help,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would like to help the customer, there is a chargeback in [redacted]. Chargeback is under review, we wont be able to issue a refund. We will follow the dispute with [redacted], once there is a resolution [redacted] would refund the money to the customer. If the dispute resolution is in favor of Hoverboard360 than we will issue a refund to the customer.
Best Regards,
Hoverboard360
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last message from Hoverboard360 was 1/*/16 stating they would look at the documents I sent to see if I am eligible for a return. A return address would be sent to me if I am eligible. I have not heard from them since then and can not get through by phone and have tried multiple times. I can not return it without their verification and an address as it originally came from Hong Kong. I have also contacted my bank to dispute the charge as my requests have gone unanswered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has placed a chargeback on [redacted] and we are unable to refund this customer.
Dear Revdex.com and Customer,Please see the attached document. We have successfully refunded the customer to the original form of payment. Please allow 3-5 business days (or depending on the credit card company) for the refund to reflect back onto the account.Thank you,Hoverboard360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]