Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am letting you know that I have received the merchandise from...
Hoverboard360. Thank you I do believe that you were what helped me resolve this problem. resolution number [redacted], [redacted]
Sincerely,
[redacted]
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted]'s unsatisfactory experience with Hoverboard360As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have tried multiple times to get a return number once the item made it to me. I tried to reject it from [redacted] but that was blocked by the seller. I have called multiple times to call and get sent to a full voice mail. I have emailed multiple times and received nothing back. I will not return until a return authorization number is given. Other complaints on the company state they do not refund when the item is signed for at returns. It is still in the unopened shipping box.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at[redacted]. or
contact us at ###-###-####. Call us if you need any help with
return process...
during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made it clear to cancel and refund - I do not want this sent. Please stop it or send it back now and refund. It is now February this has been an on going problem since DECEMBER!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
We are now trying to return the item. According to their Jan ** email, our issue has been handed off to the management. We have followed...
up several times, but no response yet. The last we heard from them was this email: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes, that email was sent. I do not have to supply them with anything. I followed all of the return requirements and paid for the return when the product did not operate at all. But, the package was sent [redacted] and has already been delivered. I have not received a refund or any other information from the company as I requested. I am not satisfied with the response and nothing has been settled. This has gone on since December ** with no refund for a product that did not work at all. Proof of delivery is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it May Concern, We apologize for [redacted] (Known in our system as Tracy Q[redacted]) unsatisfactory experience with her experience thus far. As you can see from the attached images, we had attempted to help [redacted] with her return process but have yet to receive her completed...
return form, along with pictures of the unopened box. Once we get those items we will gladly process her return case and send her further return information. In addition, please see the attached shipping info. [redacted] package was handed off to [redacted] on 12/*/15 and she did not request to cancel her package until [redacted]0/15, 2 full days after her package was in transit. As per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind. [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard360.
It appears that [redacted] have had some issues in delivering this package. We had lodged an inquiry with [redacted]. Tracking the shipment it now appears that [redacted] have located...
the package and are attempting to deliver. If [redacted] no longer wishes to keep the package we will arrange for it to be returned and will refund her order in full.
Regards
Hoverboard360
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved by contacting our credit card company and disputing the charge. The company never contacted me after numerous tries. I received a generic email that my order was cancelled after 2 wks of...
disputing with my credit card company. .
(By clicking "OK", your complaint will be closed as Resolved.)Sincerely,[redacted]
Good Afternoon,
We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
After going to [redacted] for a credit on my return shipment of the Hoverboard, [redacted] refund the funds back to me, where as Hoverboard refused and I have a letter proving that. I was saved by [redacted] and will never purchase anything from this company again. They don't answer their telephone or respond in a timely manner. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: Customer Service [[redacted]] Sent: Wednesday, February **, 2016 3:20 PMTo: ComplaintsSubject: Case # [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet (hoverboard360.com). Thank...
Good Evening,
We have already issued a refund to the customer on FEB ** 2016. Providing the following documents which proof's a refund was issued.
Best Regards,
Customer Service
Hoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am letting you know that I have received the merchandise from...
Hoverboard360. Thank you I do believe that you were what helped me resolve this problem. resolution number [redacted], [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern: Complaint number: [redacted]Customer name: [redacted] We apologize for [redacted]'s unsatisfactory experience with Hoverboard360As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of 2/4, with no emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have tried multiple times to get a return number once the item made it to me. I tried to reject it from [redacted] but that was blocked by the seller. I have called multiple times to call and get sent to a full voice mail. I have emailed multiple times and received nothing back. I will not return until a return authorization number is given. Other complaints on the company state they do not refund when the item is signed for at returns. It is still in the unopened shipping box.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to
return or exchange the merchandise they need to go through our return
process by getting in touch with our returns department at[redacted]. or
contact us at ###-###-####. Call us if you need any help with
return process...
during 9am to 5pm business hours.
This return policy is presented
on our website. When customer made the purchase, they are acknowledged about
this policy.Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made it clear to cancel and refund - I do not want this sent. Please stop it or send it back now and refund. It is now February this has been an on going problem since DECEMBER!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
We are now trying to return the item. According to their Jan ** email, our issue has been handed off to the management. We have followed...
up several times, but no response yet. The last we heard from them was this email: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes, that email was sent. I do not have to supply them with anything. I followed all of the return requirements and paid for the return when the product did not operate at all. But, the package was sent [redacted] and has already been delivered. I have not received a refund or any other information from the company as I requested. I am not satisfied with the response and nothing has been settled. This has gone on since December ** with no refund for a product that did not work at all. Proof of delivery is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it May Concern, We apologize for [redacted] (Known in our system as Tracy Q[redacted]) unsatisfactory experience with her experience thus far. As you can see from the attached images, we had attempted to help [redacted] with her return process but have yet to receive her completed...
return form, along with pictures of the unopened box. Once we get those items we will gladly process her return case and send her further return information. In addition, please see the attached shipping info. [redacted] package was handed off to [redacted] on 12/*/15 and she did not request to cancel her package until [redacted]0/15, 2 full days after her package was in transit. As per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind. [redacted]
Good afternoon
We apologize for [redacted] unsatisfactory experience with Hoverboard360.
It appears that [redacted] have had some issues in delivering this package. We had lodged an inquiry with [redacted]. Tracking the shipment it now appears that [redacted] have located...
the package and are attempting to deliver. If [redacted] no longer wishes to keep the package we will arrange for it to be returned and will refund her order in full.
Regards
Hoverboard360
I have received a cancellation email from Hover Board 360 along with a credit on my credit card. Thank you for your help!
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved by contacting our credit card company and disputing the charge. The company never contacted me after numerous tries. I received a generic email that my order was cancelled after 2 wks of...
disputing with my credit card company. .
(By clicking "OK", your complaint will be closed as Resolved.)Sincerely,[redacted]
Good Afternoon,
We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Best Regards,
Customer Service
Hoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
After going to [redacted] for a credit on my return shipment of the Hoverboard, [redacted] refund the funds back to me, where as Hoverboard refused and I have a letter proving that. I was saved by [redacted] and will never purchase anything from this company again. They don't answer their telephone or respond in a timely manner. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: Customer Service [[redacted]] Sent: Wednesday, February **, 2016 3:20 PMTo: ComplaintsSubject: Case # [redacted]Return policy is attached for your reference. Customer service is provided by phone ###-###-#### and internet (hoverboard360.com). Thank...
you. Best Regards, Customer ServiceHoverboard-360