Very bad company. Very poor customer service....when you can get them to answer the phone. No response to emails at all. They say 2 day shipping, but that means after it arrives in the states from Hong Kong, which can take a month.
Stay away from this seller!!!
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] will receive a shipping label from us within the next 24 hours so we can clear this return. RegardsHoverboard360 Customer Service
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and contacting them with the help of [redacted]. No...
response. I believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or return. I am one of hundreds this has happened to. Any doubt? See the comments on their FB page. And keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,[redacted]
Dear Revdex.com and Customer,
Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request.
We have yet to hear back from the customer. Once the customer provides us with the documents, we...
can further address the issue and move forward with the process for her request.
We are awaiting customer's email response with the requested documents.
Thank you,
Hoverboard360
Complaint number: [redacted]
Customer name: [redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard 360
As of today, the customer has been refunded of their money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company on Jan ** 16 .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted].
Best Regards,
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the...
problem that you are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
[redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard360.
On January [redacted] order was cancelled and refunded due to the item ordered not being available at the time. Please see below evidence of the refund.
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defective. I emailed and called the company multiple times. They finally emailed me and said to send them pictures of the hoverboard. I did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them.
The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.
I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelled. I had to purchase another Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoon. Too little too late. THeir website advertises 2 day shipping. My order was placed 11/** . No where near 2 days.
Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the item. only sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon". That was January *.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Very bad company. Very poor customer service....when you can get them to answer the phone. No response to emails at all. They say 2 day shipping, but that means after it arrives in the states from Hong Kong, which can take a month.
Stay away from this seller!!!
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] will receive a shipping label from us within the next 24 hours so we can clear this return. RegardsHoverboard360 Customer Service
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have tried calling, asking questions on their Facebook page (but I was blocked from commenting rather than getting a reply), and contacting them with the help of [redacted]. No...
response. I believe this business to be cheating customers, sending them products not from the US, not within the time frame advertised, then ignoring any request to cancel or return. I am one of hundreds this has happened to. Any doubt? See the comments on their FB page. And keep in mind that they are blocking hundreds of commenters like me so what you see is a fraction of the complaints.Sincerely,[redacted]
To whom it may concern -
Customer ([redacted]) was refunded on 1/**/16.
Dear Revdex.com and Customer,
Please see attached. Our customer service department has responded to [redacted] to assist with the process for her return request.
We have yet to hear back from the customer. Once the customer provides us with the documents, we...
can further address the issue and move forward with the process for her request.
We are awaiting customer's email response with the requested documents.
Thank you,
Hoverboard360
Complaint number: [redacted]
Customer name: [redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard 360
As of today, the customer has been refunded of their money.
[redacted]
[redacted]
[redacted]
[redacted]The customer was refunded on January ** 2016Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. Sae attached:Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company on Jan ** 16 .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted].
Best Regards,
Customer Service
Hoverboard-360
[redacted]
[redacted]Dear Valued Customer, Please email [redacted] with the Attached RMA form filled out and short video of the...
problem that you are facing with the Hoverboard and someone will be in contact with you on how to return the board back to us once it is approved. Best Regards, Customer ServiceHoverboard-360
Good afternoon
[redacted]
We are sorry for [redacted] unsatisfactory experience with Hoverboard360.
On January [redacted] order was cancelled and refunded due to the item ordered not being available at the time. Please see below evidence of the refund.
Best Regards,
Customer Service
Hoverboard-360
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defective. I emailed and called the company multiple times. They finally emailed me and said to send them pictures of the hoverboard. I did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The second board should have NEVER been shipped to me. I tried to cancel the order within 24 hours. There were way too many complications with their customer service and returns process, not to mention a lack of response from them.
The amount I would have been forced to pay to ship the return product was more than half the price I paid for the item. I chalked it up to a loss. This business has POOR business practices.
I do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be 2 days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I requested, via email, after no responses via phone that I wanted the transaction and delivery cancelled. I had to purchase another Christmas present for my son. Nevertheless, they still had the package delivered on Christmas Eve in the afternoon. Too little too late. THeir website advertises 2 day shipping. My order was placed 11/** . No where near 2 days.
Now I've been asking for their shipping information to return the item in question, along with credit to my account via email since the end of December but they have yet to send me their shipping info to return the item. only sent me a form to complete and email back along with a picture of unopened box. I emailed them again to inquire about when I would get the shipping information and response was "soon". That was January *.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted] Order number :#[redacted]Customer placed the order on 11/**/15 . Three boards were delivered to customer on 12/**/2015,...
12/**/2015 and 12/**/2015 respectively . Proof of delivery is attached Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The return this company offered was for me to pay the shipping costs and a 15% restocking fee. That is unacceptable when they didn't honor their 2 day shipping. I immediately responded to their email and haven't heard back from them. Research this company online and view all the other similar complaints from other duped consumers. I really can't trust that they would reimburse me when they won't answer their phone or return calls. And their email responses are always delayed by weeks and up to a month. I believe consumers eventually just give up out of frustration. I would rate this company a zero for customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]