At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address...
without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer placed a charge-back dispute with her [redacted] Credit Card Company. On March [redacted], 2016 we received a third and final notification from the issuer ([redacted] Credit Card) stating that the dispute was ruled in favor of the customer. Since we lost the dispute, the customer...
will be (or has already been) refunded by her credit card company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
**
[redacted]I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY. I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN.
Sincerely,
[redacted]
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard 360
He has already been refunded.
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a chargeback through his...
bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
To whom it may concern,We do apologize for [redacted]'s trouble that she has had this far.We have tried to close out her case with her case unsuccessfully as we have tried to cooperate and send her the address to send the board to but she has not done so. Please see the attached snip of...
the conversation through email. This shows that we have attempted that we have tried to close this case out but she has not corresponded with this.
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My complaint has been resolved. I received a full refund on ~January *, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] has processed a chargeback via Paypal and we have agreed to the refund once Ms. Hayden returns the board to us. RegardsHoverboard360 Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made it clear to cancel and refund - I do not want this sent. Please stop it or send it back now and refund. It is now February this has been an on going problem since DECEMBER!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]I have emailed Hoverboard 360 and sent [redacted] messages (see attached) requesting return authorization and a return address...
without success. The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return information. I have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have attached and RMA that the customer can fill out to start the RMA process. Please note on the form your Revdex.com complaint numberThank you
The customer placed a charge-back dispute with her [redacted] Credit Card Company. On March [redacted], 2016 we received a third and final notification from the issuer ([redacted] Credit Card) stating that the dispute was ruled in favor of the customer. Since we lost the dispute, the customer...
will be (or has already been) refunded by her credit card company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
**
[redacted]I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY. I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hi, To return the board, please send an email to [redacted].
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted]'s unsatisfactory experience with Hoverboard 360
He has already been refunded.
[redacted]
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard360. Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods. [redacted] has put a chargeback through his...
bank. We will not dispute this and will send [redacted] a return label so that he can return the boards to us. RegardsHoverboard360
To whom it may concern,We do apologize for [redacted]'s trouble that she has had this far.We have tried to close out her case with her case unsuccessfully as we have tried to cooperate and send her the address to send the board to but she has not done so. Please see the attached snip of...
the conversation through email. This shows that we have attempted that we have tried to close this case out but she has not corresponded with this.
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My complaint has been resolved. I received a full refund on ~January *, 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually ordered 4 Hoover boards from this company. I called them every day for weeks with no answer, emailed several times with no answer & messaged them on [redacted], with no answer. You can't return something to a company that will not answer any calls, emails or messages. One of the boards quit working the day it came out of the box!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
To whom it may concern,
The refund was already processed in our system on 02/**/16.
Regards
Customer Service
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard360. [redacted] has processed a chargeback via Paypal and we have agreed to the refund once Ms. Hayden returns the board to us. RegardsHoverboard360 Customer Service
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
[redacted] can contact us at [redacted]o return her product or call us at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made it clear to cancel and refund - I do not want this sent. Please stop it or send it back now and refund. It is now February this has been an on going problem since DECEMBER!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360
We will refund her in full upon a return of the Hoverborad to us.
Horrible customer service cannot reach anyone by phone. No order staus.