Good Afternoon, As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted] Best Regards, Customer ServiceHoverboard-
[redacted] [redacted] Good MorningWe have initiated an investigation with [redacted] for lost package Investigation is in process once we have the resolution from *** we will be able to help the customerBest Regards, Customer ServiceHoverboard-
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipmentUPS will accept shipments (as noted on their website)Once we receive the board back we will refund Ms Keith in accordance with our returns policy Regards Hoverboard
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods [redacted] has put a chargeback through his bankWe will not dispute this and will send [redacted] a return label so that he can return the boards to usRegardsHoverboard
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have tried since December to get a return form I sent emails, with no responses When I called approximately times with two that were answered, they told me to send a video, which I did No response I would love to return the product but it is hard when there is no response from the business My email is [redacted] They can send the form there and I will fill it out immediately.thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer [redacted] Has Received instruction on where to send the Hover board back to once received and inspected, the customer will be refundedBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other peopleAny help in this matter is much appreciatedSincerely, [redacted] ***
The customer placed a chargeback with his credit card company, which was reversed to us We are waiting for the issuer (customer's credit car company) to send us the second documents (a second chargeback) When the documents are received, we will accept the chargeback and the customer will be refunded in full
[redacted] [redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we decided we wanted a refund and if we can’t get that I would like to get a new hover board
Dear Revdex.com and Customer, Please see the attached document As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's return.Once the product is received, we will process the customer's request for a refundThank you,Hoverboard
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] ,and have determined that my complaint has NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover boardI do not even have the correct address where to send the defective hoverboardI will not call the phone number again because either I wait on hold or I am disconnectedI can not get through to a customer service agent
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard and her return processWe per the attached file [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund [redacted] Thank you for your help in this matter Regards, Hoverboard
Good Afternoon We tried to reach customer to resolve the issueCustomer have issued n chargeback through her credit card company The funds have already been refunded to the customer If customer wants to exchange the board they can get in touch with our returns department at [redacted] or call us at ###-###-#### Best Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]I have emailed Hoverboard and sent [redacted] messages (see attached) requesting return authorization and a return address without success The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return informationI have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] The customer [redacted] has received a hoverboard with either a Samsung or LG batttery They can return their product to [redacted] or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ordered hoverboards from this company in DecemberI tried to return them within the day policy but could not get a hold of them by phone (dropped calls) or e-mail (bounced back)I stopped payment with credit card companyThey sent message that Hoverboard responded stating they had not received the hoverboards back so credit card company proceeded with payment to themI contacted credit card company and had explained that I could not get a hold of this company to attain required RM # and return addressCredit card company stated claim had expiredI then contacted you (case ID # [redacted] )Hoverboard then sent me the RM# and shipping labelsI returned hoverboards and received notice that they were received and signed forI have not received my $refund yetThey have my money AND the hoverboardsSince they had sent me the RM# and shipping labels, you sent me a notice asking if I had heard back which I responded yes, but I would not consider the dispute resolved until I received my refundStill waiting for my refund! Sincerely, [redacted]
Good Afternoon, As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted] Best Regards, Customer ServiceHoverboard-
To Whom it may concern - The board was received by our facility and replacement board is being shipped
[redacted] [redacted] Good MorningWe have initiated an investigation with [redacted] for lost package Investigation is in process once we have the resolution from *** we will be able to help the customerBest Regards, Customer ServiceHoverboard-
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard We had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipmentUPS will accept shipments (as noted on their website)Once we receive the board back we will refund Ms Keith in accordance with our returns policy Regards Hoverboard
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard Researching back through all correspondence the earliest request from [redacted] to cancel the shipments was on December **, being the date of receipt of the goods [redacted] has put a chargeback through his bankWe will not dispute this and will send [redacted] a return label so that he can return the boards to usRegardsHoverboard
[redacted] [redacted] Hi, The customer was refunded by [redacted] Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have tried since December to get a return form I sent emails, with no responses When I called approximately times with two that were answered, they told me to send a video, which I did No response I would love to return the product but it is hard when there is no response from the business My email is [redacted] They can send the form there and I will fill it out immediately.thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer [redacted] Has Received instruction on where to send the Hover board back to once received and inspected, the customer will be refundedBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other peopleAny help in this matter is much appreciatedSincerely, [redacted] ***
The customer placed a chargeback with his credit card company, which was reversed to us We are waiting for the issuer (customer's credit car company) to send us the second documents (a second chargeback) When the documents are received, we will accept the chargeback and the customer will be refunded in full
[redacted] [redacted] yes I requested a refund because the hoover board is not working properly and the company said it was under warranty but we decided we wanted a refund and if we can’t get that I would like to get a new hover board
Dear Revdex.com and Customer, Please see the attached document As per our customer's request, we have provided the customer with a prepaid UPS return label and instructions for customer's return.Once the product is received, we will process the customer's request for a refundThank you,Hoverboard
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] ,and have determined that my complaint has NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover boardI do not even have the correct address where to send the defective hoverboardI will not call the phone number again because either I wait on hold or I am disconnectedI can not get through to a customer service agent
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard and her return processWe per the attached file [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund [redacted] Thank you for your help in this matter Regards, Hoverboard
Good Afternoon We tried to reach customer to resolve the issueCustomer have issued n chargeback through her credit card company The funds have already been refunded to the customer If customer wants to exchange the board they can get in touch with our returns department at [redacted] or call us at ###-###-#### Best Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]I have emailed Hoverboard and sent [redacted] messages (see attached) requesting return authorization and a return address without success The company asked for photographic proof that the Hoverboard was unused and I sent it them an email with the photos (twice) and still no return informationI have also sent them [redacted] messages (see attached) requesting return information and they acknowledged I sent the requested information and need the return information, but failed to supply the return information.It has now been two months without success In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] The customer [redacted] has received a hoverboard with either a Samsung or LG batttery They can return their product to [redacted] or call ###-###-#### to start the processBest Regards, Customer ServiceHoverboard-
Horrible customer service cannot reach anyone by phoneNo order staus
We apologize for [redacted] unsatisfactory experience with Hoverboard We will refund her in full upon a return of the Hoverborad to us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I ordered hoverboards from this company in DecemberI tried to return them within the day policy but could not get a hold of them by phone (dropped calls) or e-mail (bounced back)I stopped payment with credit card companyThey sent message that Hoverboard responded stating they had not received the hoverboards back so credit card company proceeded with payment to themI contacted credit card company and had explained that I could not get a hold of this company to attain required RM # and return addressCredit card company stated claim had expiredI then contacted you (case ID # [redacted] )Hoverboard then sent me the RM# and shipping labelsI returned hoverboards and received notice that they were received and signed forI have not received my $refund yetThey have my money AND the hoverboardsSince they had sent me the RM# and shipping labels, you sent me a notice asking if I had heard back which I responded yes, but I would not consider the dispute resolved until I received my refundStill waiting for my refund! Sincerely, [redacted]