Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The shell of the board would have never been damaged if it wasn't for your faulty productYour product stopped working less than two months after my son started using it What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged Even after trying to reset the board, like your company said to, it still shut off while in motion And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have sent emails, two have videos attached It has been over two months, and not one of my emails has been addressed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Call us if you need any help with return process during 9am to 5pm business hoursThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy.Best Regards, Customer ServiceHoverboard-
To whom it may concern, The customer has been refunded as per your policy on our website.There is an attached file with the date of the refundRegards Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] This issue has still not been resolved I received an email from Hoverboard indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping I of course did not agree to those terms since they shipped me the wrong product I ordered a Hoverboard and they shipped a imoto board which according to reviews has a tendency to catch fire So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount They will not respond to my emails or phone calls Sincerely, [redacted]
Contacted the company after a recall was issuedThe company is issuing credits for their clothing store onlyThe clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for ChristmasThe company is not offering a repair, replacement or a refundThe credit for the clothing is not being accepted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be fulfilled when I am issued my refund Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Our address for return is stated on RMA form which is the following [redacted] *** Customer can call us if they need further assistanceThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it out and return with picture of the hoverboardI did exactly what they said and I haven't heard from them sincePlease note this form DID NOT have any return instructions or a return addressThis was over weeks ago and I'm still stuck with a damaged & non working boardI'm still out $My credit card company ( [redacted] ***) is investigating and hopefully will issue me a refund soonThere are still many complaints on their [redacted] pagePeople still either have not received the product they paid for or like myself have a defective boardHoverboardtook our money and ran! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer [redacted] placed this on and the customer has received the merchandise on please review attachmentIf the customer wants to return, if please contact our customer service at [redacted] Thank you! Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business supplied me with a return address on after requesting this information since However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain percent of the cost of the item to re-stock itThis business sent me the incorrect item AND I ordered it with 2-day shipping on and I immediately contacted them to advise it was not the product I ordered and wanted to return itI cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a percent restocking fee when they business is completely at faultI am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deductedIt is in perfect condition In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The return this company offered was for me to pay the shipping costs and a 15% restocking fee That is unacceptable when they didn't honor their day shipping I immediately responded to their email and haven't heard back from them Research this company online and view all the other similar complaints from other duped consumers I really can't trust that they would reimburse me when they won't answer their phone or return calls And their email responses are always delayed by weeks and up to a month I believe consumers eventually just give up out of frustration I would rate this company a zero for customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] After I filed a complaint with the Revdex.com I e-mailed the company on 7/ [redacted] and 7/ [redacted] to let them know with no responseI am very discouraged, not sure what the next step would beI'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not rightSincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I was able to get a live person on the line after the New Year, but could not get a straight answer as to where to send hoverboard back All I was told was to send it to the "east coast address." I asked for specific address and could not get that out of her Currently disputed charge via my [redacted] account If Hoverboard does not respond to them, [redacted] will reimburse me my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com and Customer, Please see attached On April ***, 2016, customer was refunded for the black hoverboard Please allow 3-business days for the refund to reflect back onto the original form of paymentThank you, Hoverboard
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at [redacted] As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer Service Hoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [redacted] [redacted] Have made contact with company but no resolution yet Sincerely, [redacted]
The customer placed a charge-back dispute with her [redacted] Credit Card Company On March ***, we received a third and final notification from the issuer ( [redacted] Credit Card) stating that the dispute was ruled in favor of the customer Since we lost the dispute, the customer will be (or has already been) refunded by her credit card company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Ordered Hoverboard 360's on Nov***The company advertised day shippingI received hoverboard on Dec [redacted] and the other on Dec ***Both boards are NOT what we orderedThey are a knockoff board from a company in china called ***Not sure if the batteries are safe or if the board is of any kind of qualityCustomer service is impossible to get in touch withVoicemail is full and they do not answer emailsThis business is terrible and I will never buy from them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The shell of the board would have never been damaged if it wasn't for your faulty productYour product stopped working less than two months after my son started using it What do you expect when the board shuts off while in motion when riding it on concrete or asphalt? Of course the plastic of the board is going to get damaged Even after trying to reset the board, like your company said to, it still shut off while in motion And guess what happened??? The plastic shell of the board got even more damaged! The bottom line is your product was faulty and the shell wouldn't have been damaged if it wasn't for your product shutting off while in motion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have sent emails, two have videos attached It has been over two months, and not one of my emails has been addressed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Call us if you need any help with return process during 9am to 5pm business hoursThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy.Best Regards, Customer ServiceHoverboard-
To whom it may concern, The customer has been refunded as per your policy on our website.There is an attached file with the date of the refundRegards Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] This issue has still not been resolved I received an email from Hoverboard indicating they were going to charge me a 15% restocking fee and that I would have to pay for the return shipping I of course did not agree to those terms since they shipped me the wrong product I ordered a Hoverboard and they shipped a imoto board which according to reviews has a tendency to catch fire So, do to the safety concerns I have asked them to take the imoto board back and refund my full amount They will not respond to my emails or phone calls Sincerely, [redacted]
Contacted the company after a recall was issuedThe company is issuing credits for their clothing store onlyThe clothing is not appropriate for my daughter, nor is it an acceptable replacement for the hoverboard that was purchased for her for ChristmasThe company is not offering a repair, replacement or a refundThe credit for the clothing is not being accepted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be fulfilled when I am issued my refund Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Our address for return is stated on RMA form which is the following [redacted] *** Customer can call us if they need further assistanceThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it out and return with picture of the hoverboardI did exactly what they said and I haven't heard from them sincePlease note this form DID NOT have any return instructions or a return addressThis was over weeks ago and I'm still stuck with a damaged & non working boardI'm still out $My credit card company ( [redacted] ***) is investigating and hopefully will issue me a refund soonThere are still many complaints on their [redacted] pagePeople still either have not received the product they paid for or like myself have a defective boardHoverboardtook our money and ran! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer [redacted] placed this on and the customer has received the merchandise on please review attachmentIf the customer wants to return, if please contact our customer service at [redacted] Thank you! Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business supplied me with a return address on after requesting this information since However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain percent of the cost of the item to re-stock itThis business sent me the incorrect item AND I ordered it with 2-day shipping on and I immediately contacted them to advise it was not the product I ordered and wanted to return itI cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a percent restocking fee when they business is completely at faultI am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deductedIt is in perfect condition In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The return this company offered was for me to pay the shipping costs and a 15% restocking fee That is unacceptable when they didn't honor their day shipping I immediately responded to their email and haven't heard back from them Research this company online and view all the other similar complaints from other duped consumers I really can't trust that they would reimburse me when they won't answer their phone or return calls And their email responses are always delayed by weeks and up to a month I believe consumers eventually just give up out of frustration I would rate this company a zero for customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] After I filed a complaint with the Revdex.com I e-mailed the company on 7/ [redacted] and 7/ [redacted] to let them know with no responseI am very discouraged, not sure what the next step would beI'm thinking I should take them to small claims court? If you have any advice please let me know; what this company did and is doing to its customers is not rightSincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I was able to get a live person on the line after the New Year, but could not get a straight answer as to where to send hoverboard back All I was told was to send it to the "east coast address." I asked for specific address and could not get that out of her Currently disputed charge via my [redacted] account If Hoverboard does not respond to them, [redacted] will reimburse me my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com and Customer, Please see attached On April ***, 2016, customer was refunded for the black hoverboard Please allow 3-business days for the refund to reflect back onto the original form of paymentThank you, Hoverboard
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at [redacted] As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer Service Hoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [redacted] [redacted] Have made contact with company but no resolution yet Sincerely, [redacted]
The customer placed a charge-back dispute with her [redacted] Credit Card Company On March ***, we received a third and final notification from the issuer ( [redacted] Credit Card) stating that the dispute was ruled in favor of the customer Since we lost the dispute, the customer will be (or has already been) refunded by her credit card company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have contacted them in response to their latest message it also "stated on the website" that I would receive the product within days not a month Further "stated on the website" that customer service responds quickly- I tried to reach them via phone or email over half a dozen times in December Again you do not get to have your cake and eat it too Follow your own website policies or do not try and make customers adhere to them My response, again, is shipping label plus full refund What the folks are doing borders on illegal and is clearly bad business practice given the number of complaints here alone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Ordered Hoverboard 360's on Nov***The company advertised day shippingI received hoverboard on Dec [redacted] and the other on Dec ***Both boards are NOT what we orderedThey are a knockoff board from a company in china called ***Not sure if the batteries are safe or if the board is of any kind of qualityCustomer service is impossible to get in touch withVoicemail is full and they do not answer emailsThis business is terrible and I will never buy from them again