Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just received another hoverboard delivered this week rather than the refund that I have requested I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] The customer [redacted] can return their hoverboard They can contact us at ###-###-#### or email [redacted] Best Regards, Customer ServiceHoverboard-
Complaint: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard He has send the board back to our facility, as soon as it is inspected, he will be issued a refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last message from Hoverboardwas 1/*/stating they would look at the documents I sent to see if I am eligible for a returnA return address would be sent to me if I am eligibleI have not heard from them since then and can not get through by phone and have tried multiple timesI can not return it without their verification and an address as it originally came from Hong KongI have also contacted my bank to dispute the charge as my requests have gone unanswered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please see attached proof of refund We have refunded this customer on March [redacted] to their [redacted] accountThe refund was processed on March ***, please note that it may take 3-business days for the refund to reflect onto their accountThank you
Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360.We have responded to the customer with the return address on Jan **We have yet to receive a response for a tracking number, however once we receive a tracking number and we receive the board in our facility, we will provide her with the refund
[redacted] [redacted] Customer [redacted] , Placed Orders on Hoverboard360.commOrder placed on for hoverboards received on POD attached Order placed on received on POD attachedReturn Policy is attachedHoverboard360.com does have a Day refund policy if you are in the day time frame meaning you are allotted days from date of receiving the hover board to return it backBest Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will gladly ship back the hoverboardThe problem that I have is that it never worked and for me to ship it back it will cost me approx $55-if not moreIt is an extremely heavy itemI would understand having to pay for the return shipping if the item worked and then broke but that is not the caseI was sent a damaged item from which I paid $for and now I am asked to pay more just to receive a non broken oneI find this to be unacceptableI contacted the company the day we received it so there is documentation that is never workedAs previously stated, we ordered in total and the other were fineI would like the company to pay for a return label due to the fact the board was sent to me damagedThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I was sent an email from Hoverboard asking me to return the hoverboardUntil now I have not received the hoverboard I ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke to a customer service representative after waiting minutes for help They said that they do not repair and will not replace if damaged My entire complaint was the hoverboard cracked the first time it was used The body was extremely fragile and not built for riding I would like the company to replace the board or refund my $ They also expect me to pay shipping for return, which would be expensive because of the weight of the board Overall, a bad shopping experience I would like the company to contact me and let me know how they will make this situation right[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] [redacted] [redacted] * [redacted] To whom it may concern, I have not received any correspondence from this business whatsoever Sincerely, [redacted] ***
We are sorry that [redacted] has had an unsatisfactory experience with HoverboardWe had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipmentUPS will accept shipments (as noted on their website)Once we receive the board back we will refund Ms Keith in accordance with our returns policy RegardsHoverboard
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: There was not an appropriate box to click for my situation I was not contacted by the business Although my issue has been resolved After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney Once the attorney was involved, the company did refund my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer placed the order (Order number : ***) on , and the order was delivered to customer on Proof of delivery is attached Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved The company has finally refunded the money for the products I never received via mailSincerely, [redacted] ***
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent backOnce traced and confirmed received we will process the refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hoverboarddid not reply to my emails regarding the faulty hoverboard for over weeks, nor did anyone answer the phone at their "offices" the multiple times I called themBy the time I received an email from them on January ***, (my original email to them about the faulty product was sent on December ***, 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to themThe repairs cost me over $(keep in mind this is a product for which I had already paid almost $and it only worked for a couple of days)For my complaint to be resolved, Hoverboardshould refund me the money I spent to have the product repaired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent the information needed back to the company The business Replied with an address to return the product but without information on resolution of refund, replacement or repair Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the productI have asked the business for clarification on what the plan of action is along with shipping resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just received another hoverboard delivered this week rather than the refund that I have requested I will be contacting them again to determine how to send back (at THEIR expense) and receive a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] The customer [redacted] can return their hoverboard They can contact us at ###-###-#### or email [redacted] Best Regards, Customer ServiceHoverboard-
To Whom it may concern - We are awaiting the board to be returned to refund customer ( [redacted] ) [redacted]
Complaint: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard He has send the board back to our facility, as soon as it is inspected, he will be issued a refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last message from Hoverboardwas 1/*/stating they would look at the documents I sent to see if I am eligible for a returnA return address would be sent to me if I am eligibleI have not heard from them since then and can not get through by phone and have tried multiple timesI can not return it without their verification and an address as it originally came from Hong KongI have also contacted my bank to dispute the charge as my requests have gone unanswered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please see attached proof of refund We have refunded this customer on March [redacted] to their [redacted] accountThe refund was processed on March ***, please note that it may take 3-business days for the refund to reflect onto their accountThank you
Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360.We have responded to the customer with the return address on Jan **We have yet to receive a response for a tracking number, however once we receive a tracking number and we receive the board in our facility, we will provide her with the refund
[redacted] [redacted] Customer [redacted] , Placed Orders on Hoverboard360.commOrder placed on for hoverboards received on POD attached Order placed on received on POD attachedReturn Policy is attachedHoverboard360.com does have a Day refund policy if you are in the day time frame meaning you are allotted days from date of receiving the hover board to return it backBest Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will gladly ship back the hoverboardThe problem that I have is that it never worked and for me to ship it back it will cost me approx $55-if not moreIt is an extremely heavy itemI would understand having to pay for the return shipping if the item worked and then broke but that is not the caseI was sent a damaged item from which I paid $for and now I am asked to pay more just to receive a non broken oneI find this to be unacceptableI contacted the company the day we received it so there is documentation that is never workedAs previously stated, we ordered in total and the other were fineI would like the company to pay for a return label due to the fact the board was sent to me damagedThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I was sent an email from Hoverboard asking me to return the hoverboardUntil now I have not received the hoverboard I ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke to a customer service representative after waiting minutes for help They said that they do not repair and will not replace if damaged My entire complaint was the hoverboard cracked the first time it was used The body was extremely fragile and not built for riding I would like the company to replace the board or refund my $ They also expect me to pay shipping for return, which would be expensive because of the weight of the board Overall, a bad shopping experience I would like the company to contact me and let me know how they will make this situation right[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] [redacted] [redacted] * [redacted] To whom it may concern, I have not received any correspondence from this business whatsoever Sincerely, [redacted] ***
We are sorry that [redacted] has had an unsatisfactory experience with HoverboardWe had provided [redacted] with a return address and instructions on how to pack the board so that it will be received for shipmentUPS will accept shipments (as noted on their website)Once we receive the board back we will refund Ms Keith in accordance with our returns policy RegardsHoverboard
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: There was not an appropriate box to click for my situation I was not contacted by the business Although my issue has been resolved After explaining my situation on social media and finding out that my situation was very common, I contacted the business again but this time with the assistance of an attorney Once the attorney was involved, the company did refund my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Customer placed the order (Order number : ***) on , and the order was delivered to customer on Proof of delivery is attached Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved The company has finally refunded the money for the products I never received via mailSincerely, [redacted] ***
To Whom it may concern - We have been trying to track this shipment, however after numerous attempts we have not been able to get tracking information from the customer or to verify that is has been sent backOnce traced and confirmed received we will process the refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hoverboarddid not reply to my emails regarding the faulty hoverboard for over weeks, nor did anyone answer the phone at their "offices" the multiple times I called themBy the time I received an email from them on January ***, (my original email to them about the faulty product was sent on December ***, 2015) telling me to contact their returns department and to send pictures of the product, I had already found another company to repair the product and had shipped it to themThe repairs cost me over $(keep in mind this is a product for which I had already paid almost $and it only worked for a couple of days)For my complaint to be resolved, Hoverboardshould refund me the money I spent to have the product repaired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent the information needed back to the company The business Replied with an address to return the product but without information on resolution of refund, replacement or repair Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the productI have asked the business for clarification on what the plan of action is along with shipping resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]