Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I'm so sorry to bother you but a few days ago a filed a customer review, reported a scam and a complaint against Hoverboardcompany phone number ###-###-####complaint # [redacted] I did it because I bought a Hoverboard online on December *2015, and nothing is secure or safe during this holidaysOn the website, the company promise a days delivery and the phone number listed on the web nobody answers it So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyoneI filed this complaint but finally product has arrived today December **, so I'd like to cancel or delete the complaint, the customer review and reportsorry again for any inconvenience I might have causedfeel free to contact me at ###-###-#### if you have any questionI'll try to contact Revdex.com tomorrow during business hours to clarify this issue Sincerely, [redacted]
Ordered a hoverboard for my son for Christmas Opened the box and he literally was only able to ride the hoverboard for 15-minutes and then one side just completely stopped working After multiple emails and phone calls that were never answered, I finally receiving an email back I am told that I have to pay to ship it back and pay a 15% restocking fee if they even approve the refund This is absolutely ridiculous The board was $and we haven't even been able to use it, so why would I be charged to return it DO NOT PURCHASE ANYTHING FROM THIS COMPANY TERRIBLE CUSTOMER SERVICE RESPONSE TIMES!!!
Good Afternoon,We have not received an RMA form which was send to the customerIf the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at [redacted] Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer ServiceHoverboard-
[redacted] [redacted] Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are facing with the hoverboard and send it back to [redacted] Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacementBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I have recived my money back through my credit card company but have heard nothing from the companySincerely, [redacted]
I order a hoverboard on and was promised delivery in daysI did not receive and have still not received my product, I contact the company via their non line and reached customer service twiceBoth times I was promised the board would be shipped out the next dayI have not received the HoverboardI have contacted the company via email several times and they have not respondedIt's - still no product and no the company does not answer the phone
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern:Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We have provided [redacted] with a return address, but we have yet to receive any tracking information from her in regards of shipping the board backOnce we receive a tracking number via email, and we receive the board in our facility, we will provide the credit [redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with HoverboardAs per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defectiveThe customer has not provided us with the required documents as of 2/4, with no emails
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I'm so sorry to bother you but a few days ago a filed a customer review, reported a scam and a complaint against Hoverboardcompany phone number ###-###-####complaint # [redacted] I did it because I bought a Hoverboard online on December *2015, and nothing is secure or safe during this holidaysOn the website, the company promise a days delivery and the phone number listed on the web nobody answers it So I thought that was an scam because a week passed, didn't get the product and I couldn't contact anyoneI filed this complaint but finally product has arrived today December **, so I'd like to cancel or delete the complaint, the customer review and reportsorry again for any inconvenience I might have causedfeel free to contact me at ###-###-#### if you have any questionI'll try to contact Revdex.com tomorrow during business hours to clarify this issue Sincerely, [redacted]
Ordered a hoverboard for my son for Christmas Opened the box and he literally was only able to ride the hoverboard for 15-minutes and then one side just completely stopped working After multiple emails and phone calls that were never answered, I finally receiving an email back I am told that I have to pay to ship it back and pay a 15% restocking fee if they even approve the refund This is absolutely ridiculous The board was $and we haven't even been able to use it, so why would I be charged to return it DO NOT PURCHASE ANYTHING FROM THIS COMPANY TERRIBLE CUSTOMER SERVICE RESPONSE TIMES!!!
Good Afternoon,We have not received an RMA form which was send to the customerIf the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at [redacted] Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] .Sincerely, [redacted]
[redacted] [redacted] Dear Valued customer, Please find attached a RMA form, please fill it out and send a video of the problem that you are facing with the hoverboard and send it back to [redacted] Once your video and RMA form is review in accordance with our Return policy you will be provided a Return address either for a refund or replacementBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I have recived my money back through my credit card company but have heard nothing from the companySincerely, [redacted]
I order a hoverboard on and was promised delivery in daysI did not receive and have still not received my product, I contact the company via their non line and reached customer service twiceBoth times I was promised the board would be shipped out the next dayI have not received the HoverboardI have contacted the company via email several times and they have not respondedIt's - still no product and no the company does not answer the phone
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern:Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We have provided [redacted] with a return address, but we have yet to receive any tracking information from her in regards of shipping the board backOnce we receive a tracking number via email, and we receive the board in our facility, we will provide the credit [redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with HoverboardAs per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defectiveThe customer has not provided us with the required documents as of 2/4, with no emails