To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard and her return process.We per the attached file [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund [redacted] Thank you for your help in this matter Regards, Hoverboard
We would be more the happy to resolve this customers complaints In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website We do acknowledge that there was a bit of a delay on ***'s side The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee The customer first reached out for a return on February [redacted] and was replied to within hours The customer should fill out the RMA
[redacted] [redacted] Order number :#***Customer placed the order on Three boards were delivered to customer on 122015, and respectively Proof of delivery is attached Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was receivedAs shown on the attached file, the last message sent was on RegardsCustomer Service
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an email or call to see what the next step is it was received on January *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did go through return policiesNo address on formThey did email me a prepaid [redacted] label so will send it back in a few daysHope for a credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I ordered a hover board ( which in turn I received a imoto board )which doesn't work outta the box it doesn't turn on after about phone call attempts and emails and no response I finally disputed charges threw my Credit card company and wouldn't you no it hover board got back to my Cc company with in 1hr they then sent me a generic email ( even though all my emails stated I wanted a phone call back) there email states I would be responiabel for the 20% restock fee and if they determine the board is damaged by me I would have to pay shipping to receive my board back even thou the board never worked outta the box this company is a shame and I wouldn't recommend anyone doing business with them I now am letting my cc company deal with this and will not be paying a 20% restock fee
From: Customer Service [ [redacted] ] Sent: Wednesday, February **, 3:PMTo: ComplaintsSubject: Case # [redacted] Return policy is attached for your referenceCustomer service is provided by phone ###-###-#### and internet (hoverboard360.com)Thank youBest Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be repaired/replaced I am in process of sending the item back and have requested a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Good Afternoon,As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
This place never answers the phone, or replies to an emailI ordered a product and have no clue where it is, or if it will be delivered by Christmas as promised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The HoverBoardcompany has not sent me a shipping label from any shipping company about receiving their defective board back What shipping service will accept it and did they send a prepaid shipping label I have been the reading the comments on [redacted] about hoverboardand all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this addressMY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialectAnd futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department (***, ***, ect.)So how will they get it back? They are lying and they know it.] [redacted] will receive a shipping label from us within the next hours so we can clear this return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard We had responded to [redacted] request for return and provided him with return instructions on January ** As of today we have not received the return in our California facilityOnce we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us Regards HoverboardCustomer Service
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom it may concern, We apologize for unsatisfactory experience with Hoverboard and her return process.We per the attached file [redacted] has been sent return information and we are currently awaiting her order, so we can process it in our facility and issue her a refund [redacted] Thank you for your help in this matter Regards, Hoverboard
We are sorry that the customer is unhappy with here experience with our company The board however looks severely damaged
We would be more the happy to resolve this customers complaints In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website We do acknowledge that there was a bit of a delay on ***'s side The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee The customer first reached out for a return on February [redacted] and was replied to within hours The customer should fill out the RMA
[redacted] [redacted] Order number :#***Customer placed the order on Three boards were delivered to customer on 122015, and respectively Proof of delivery is attached Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was receivedAs shown on the attached file, the last message sent was on RegardsCustomer Service
The customer was emailed on to fill out out an RMA form We have yet to receive a response to it
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I got an email with the return address the Hoverboard had been returned by ups and has been received now waiting for an email or call to see what the next step is it was received on January *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did go through return policiesNo address on formThey did email me a prepaid [redacted] label so will send it back in a few daysHope for a credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, We have checked our email accounts and there is no return request received by customerRegards Customer Service
I ordered a hover board ( which in turn I received a imoto board )which doesn't work outta the box it doesn't turn on after about phone call attempts and emails and no response I finally disputed charges threw my Credit card company and wouldn't you no it hover board got back to my Cc company with in 1hr they then sent me a generic email ( even though all my emails stated I wanted a phone call back) there email states I would be responiabel for the 20% restock fee and if they determine the board is damaged by me I would have to pay shipping to receive my board back even thou the board never worked outta the box this company is a shame and I wouldn't recommend anyone doing business with them I now am letting my cc company deal with this and will not be paying a 20% restock fee
From: Customer Service [ [redacted] ] Sent: Wednesday, February **, 3:PMTo: ComplaintsSubject: Case # [redacted] Return policy is attached for your referenceCustomer service is provided by phone ###-###-#### and internet (hoverboard360.com)Thank youBest Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They have given me an unusual address to which to return the item (American Cargo Express) and have told me the item would be repaired/replaced I am in process of sending the item back and have requested a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] .Sincerely, [redacted] ***
[redacted] Good Afternoon,As it is stated on our website, customer is responsible for returning the merchandise to our return departmentCustomer is subjected to 15% restocking fee If customer wishes to the return the merchandise they can get in touch with our returns department at [redacted]
This place never answers the phone, or replies to an emailI ordered a product and have no clue where it is, or if it will be delivered by Christmas as promised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The HoverBoardcompany has not sent me a shipping label from any shipping company about receiving their defective board back What shipping service will accept it and did they send a prepaid shipping label I have been the reading the comments on [redacted] about hoverboardand all customers have been complaining about trying to return these boards to the address on the shipping box and there is not a real business at this addressMY credit card company called them with the phone number they have and they told me this is a person's residence nor company with a foreign dialectAnd futhermore they have had a news report saying these hoverboards have been confiscated by the government and will not be shipped to anyone through a aircraft carrier or any shipping department (***, ***, ect.)So how will they get it back? They are lying and they know it.] [redacted] will receive a shipping label from us within the next hours so we can clear this return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Complaint # [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard We had responded to [redacted] request for return and provided him with return instructions on January ** As of today we have not received the return in our California facilityOnce we do receive the return we will be issuing the refund as requested by [redacted] in his communication with us Regards HoverboardCustomer Service
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed back immediately sending photos of new unused product and weeks of [redacted] delays were not acknowledged however I asked to have shipping and 15% restocking fee waived and they refused which is why the process had not been initiated they took weeks to ship what they said would be days they did not respond to requests for info at that time I also would have never known (they had incorrect shipping info) had our local [redacted] person not tell us it was sitting in a facility again, improperly marked for battery with incorrect shipping info none of this was my fault and I will not pay over 150$ shipping and restocking for their mistakes please have seller send label and waive restocking fee as I now see, HUNDREDS of folks had the same or similar issues this company is not doing business honestly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]