HSA Bank

I understand that the bank is telling me that they send me notification however when I made my call the young man that I talked to verified that I didn't get any other mail because the card number I gave him was the first card after the transition. I need my money back I'm taxed on that money so is not fare for them to keep it.  Just because they verified my address that mean absolutely noting. I don't see a reason why a bank should keep anyone's money for that matter.  Thank you [redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. A written response dated March 8, 2017, addressing Mr. [redacted] concerns has been sent via US Postal mail to his address on file.

A letter of explanation is being sent to the customer. The HSA Bank account was closed on 6/5/16; fees waived, and a check for the balance sent to the new custodian.

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing Mr. [redacted]’s concerns has been sent via US Postal mail to his address on file.

Mr. [redacted],Per discussions with [redacted] of our office, we have credited your account $25.00 for your inconvience.  We do apologize and appreciate your business.  Thank you. Sincerely, Charlotte ** K[redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing Ms. [redacted]’s concerns has been sent via US Postal mail to her address on file.

August 4, 2016
[redacted]
RE: Letter to the Revdex.com, Case # 11597681
Dear Mr. [redacted]:
I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, N. A. I apologize for any frustration...

you may have experienced.
At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service.
My research regarding your concerns as outlined in your letter indicates the following:
When you contacted HSA Bank on July 19, 2016, to inquire on the status of an account close request for the HSA Bank account for your wife, [redacted] of which you are an authorized signer; unfortunately, you were provided incorrect information with the processing timeframe and that a closing kit would be needed.
HSA Bank received a completed Health Savings Account Distribution Request Account Closure Form on July 12, 2016.
I have verified that on August 2, 2016, your request was completed and the remaining balance was transferred to the external bank account on file and the account closed on August 3, 2016.
I have also verified that HSA Bank followed proper procedures in processing your request and that your request was processed in a timely manner. However, due to the circumstances, the $25.00 closing fee was waived.
Please be assured we take these matters seriously and have shared this matter with the appropriate levels of management.
I have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management. Please also contact me directly at ###-###-#### with any further concerns or questions.
Sincerely,
[redacted] Customer Relations Specialist
Office of the President
Cc: Revdex.com

July 19, 2017   RE: Letter to the Revdex.com, Case # [redacted], Ms. [redacted] To Whom It May Concern: At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. We have contacted Ms. [redacted] directly and a...

written response addressing her concerns has been sent via US Postal mail.

HSABANK did send me a copy of the check but the back of the check is blank, does not show or prove anythingBut they did the best they could  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In review of the account, I show multiple debit card transactions from 4/3/2015 - 5/4/2015.  I believe full access to the funds has been achieved.

Dear [redacted],In our normal course of business, we do receive account opening information from employers to open accounts for their employees through the benefit enrollment and plan offered by the employer.  However, because you do not want or qualify for the account, we have closed the account...

and are currently in the process of removing your information from our secure databases.  Because these databases are our house of record, the removal of information may take some time.  We will confirm to you when we have completed the deletion of your information.  Please let me know your preferred method of receiving that communication.

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing Ms. [redacted]’s concerns has been sent via US Postal mail to her address on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am still disappointed that it required filing a complaint with the Revdex.com to have the charge reversed.  16 days is a bit extreme.  Prior to receiving contact I transferred all my funds to my investment account (excluding just a portion to cover fees that will be charged).  The fee percentage works out to under 1.5% a year on an amount of $5,000; hopefully anyone can beat that in the market.  Going forward I'll just eat the fee if errors can occur that charge it anyways that take four phone calls and a complaint to the Revdex.com to have reversed.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. Our account disclosures and fee schedules are clearly disclosed to our customers.  A written response addressing Mr. [redacted]’s concerns has been sent via US Postal mail.

We apologize for any confusion. The letter dated January 9, 2017 was an acknowledgement that we were in receipt of Ms. [redacted] complaint. A separate letter dated January 13, 2017 was mailed with an explanation to address Ms. [redacted] concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No messages have been received from Webster Bank, unless by smoke signal or telepathy.  I have not received any mailings since the one described earlier, dated 6/27, acknowledging that they had received my complaint.  I did see the letter they forwarded at the OCC website on 7/6, and have made 3 attempts over the last 2 days, to contact them by the only means mentioned there.  I left voicemail for [redacted] @ ###-###-#### yesterday at 5:13 leaving my number and asked for a call back as soon as possible.  I left another voicemail at 4:46 pm today having waited all day and gotten no response.  I also called the number [redacted] claimed she could be reached at ###-###-#### following the 2nd voicemail to Ms. [redacted].  It didn't reach a direct voicemail for anyone.  After circling on hold waiting for a live person, it sent me to a generic voicemail box. The letter they apparently sent you but not me, also doesn't specify that they plan to offer me the terms and fees published on their website.  I can't help but remain concerned that they do not plan to waive the monthly fees for my account which is over $11,000 when they clearly state that above $5000 fees are waived.  Since they appear to be avoiding me, and refuse to put anything in writing, I doubt I will ever see resolution. 
Regards,
[redacted]

August 30, 2016RE: Letter to the Revdex.com, Mr. [redacted] A. [redacted], Case # [redacted]To Whom It May Concern:At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. We have contacted Mr. [redacted] A. [redacted] directly and a...

written response addressing his concerns has been sent via US Postal mail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]