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HSA Bank Reviews (249)

April 7, *** J*** *** *** *** ***
*** ** *** RE: Reply to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAOn March 31, 2016, HSA Bank received your Transaction Dispute Form and forwarded to Cardholder Services for processingHSA Bank Supervisor *** *** has made several attempts to contact you in response to your calls to my office on March 31, You may contact Ms*** directly at ###-###-#### should you require further assistanceAs part of the dispute process it is required to cancel a debit card to avoid further unauthorized transactions from postingAs a result of your call to HSA Bank on March 11, regarding the duplicate transaction, your debit card was canceled and new debit card was orderedOur records reflect that you received and are now using your new debit cardI apologize that the HSA representative did not fully disclose the dispute process to youAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm unsatisfied with the response I did not receive any communication regarding these charges when this company bought the ChaseHSA accountI'm requesting the $refund for the charges incurred on my HSA account The business response is unacceptable and they are committing fraud by charging additional fees without any notifications to the customers I consider this matter unresolved and seeking additional help from Revdex.com
Regards,
*** ***

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I received an apology and was advised that in the future such inquiries will be handled differentlyMy original question was finally answered.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is a wholehearted lie. In particular this statement is completely untrue: "A written response addressing Mr***’s concerns has been sent via US Postal mail." I did receive something in writing but it was not a response at all, it was an acknowledgement that they have received my complaint and that is all. A copy of what I received is attached. I would like a response handled in plain sight of the Revdex.com via their online system
Regards,

May 3,
*** ***
Via email: ***
RE: Letter to the Revdex.com;
Complaint # ***
Dear Ms***:
I am writing in response to your recent letter to the
RevDex.com regarding an account at HSA Bank, a division of Webster
Bank, N.AI sincerely apologize for any frustration you experienced
At HSA Bank we strive for excellence in all that we do
and take pride in our customer servicePlease be advised that we have sent a
written response addressing your concerns via email to your email address as
indicated above
Please contact me at ###-###-#### with any questions
Sincerely,
*** ***
VP, Customer Relations
Office of the President, Webster Bank, NA

April 25, RE: Letter to the Revdex.com, Case # *** Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration you may have experienced
My research regarding the concerns you outline in your letter indicate the following: HSA Bank was notified of your mother; *** ***’s passing on May 28, 2015, when you contacted them on June 19, 2015. On June 22, you spoke with a representative requesting information on closing your mother’s account and were advised that a death kit would need to be completed. On June 24, the death kit was sent via mail and email per your instructions to ***, On June 26, 2015, HSA Bank received the Beneficiary Closing form, Death Certificate, and Power of Attorney (POA) document. A representative advised that the POA ceases upon death and in order to process the closing of your mother’s health savings account, you would need to provide either Estate paperwork with an EIN number or a Small Estate AffidavitOn July 7, 2015, you contacted HSA Bank to inquire on the progress of closing the account and were again advised of the required documents as indicated aboveOn March 10, 2016, HSA Bank received the proper documentation, and we informed you during your subsequent calls to the bank that the process would take several weeksOn April 15, we notified you that the account closeout was completed and a check for the balance of the account, in the amount of $2,891.42, was sent via U.SPostal mail. All fees were refunded to the account and were included as part of this closing checkWe apologize that the review process and closure of the account was slower than expected and appreciate your patienceAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at ###-###-#### with any further concerns or questionsSincerely, *** *** VP, Customer Relations Office of the President Cc: Revdex.com

April 4, *** R*** RE: Reply to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAWhen you contacted HSA Bank in May to transfer funds from your CYC account due to the monthly fee; you were provided with an HSA Bank applicationIn your May 29, email, you provided the HSA Bank application to open the new health savings accountThe new HSA Bank account was opened on June 2, As previously stated in my March 9, response, since your health savings account was no longer affiliated through an employer it was subject to a Connect Your Care (CYC) monthly fee in the amount of $5.50, which began accruing as of March 12, This is not a fee charged by HSA BankAs stated above, as well as in my original response, these fees were assessed and collected by CYC and as such, HSA Bank is not able to offer reimbursementTherefore, you will need to contact CYC directlyIn order to stop the monthly CYC fees, HSA Bank required your authorization to complete an internal transferThe verbal authorization to do so was not received until February 2, 2016, when your authorized signer, *** ***, contacted HSA BankThe transfer was processed once HSA Bank received the required verbal authorizationPlease contact me directly at ###-###-#### with any further concerns or questionsSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

July
19,
***
***
RE:
Letter to the Revdex.com, # *** (Second Response)
Dear
Ms***:
I
am writing in response to your second letter to the Revdex.com
regarding an account at HSA Bank, a division of Webster Bank, NA.
As
stated in our response to you dated July 5, 2016, funds for the remaining balance
were transferred to your external bank account on file on July 1, 2016, and HSA
Bank had credited the account $for monthly service fees assessed in April,
May, and June prior to this transfer
HSA
Bank has not received any indication that this transfer was not processed, nor
have the funds been returned
Additionally, on July 14,
2016, Vanessa Hutchison, Customer Relations Specialist at HSA Bank, attempted
to contact you but was unable to reach youPlease contact MsHutchison
directly at ###-###-#### with any further questions regarding this matter
I
apologize for any inconvenience this has caused; please contact me as well with
any additional questions or concerns at ###-###-####
Sincerely,
*** ***
VP, Customer Relations
Office
of the President
Cc:
Revdex.com

Dear Mr***,Thank you for your inquiry. I have confirmed that we posted a refund for the fee in question to your account on Thursday 3/19. We had become aware of program logic which did cause fees to post to your and other accounts that we were working to calculate refunds for and
update our program to properly calculate a charge or no charge. We apologize that we did not get this complete before your review. Please let us know if we can assist further.Thank you for your patience and your business.
Sincerely

July 21, 2016 *** *** RE: Letter to the Revdex.com, # *** (Second Response) Dear Ms***: I am writing in response to your second letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NA. As stated in our response to you dated July 13, 2016, Chase and HSA Bank provided sufficient notification of the transfer of your health savings account and associated changesPlease refer to the attachments included with our response on July 13, 2016. As, all notifications were sent to the address on file as indicated above; no further rebates will be provided. Please contact me as well with any additional questions or concerns at ###-###-####. Sincerely, *** ***VP, Customer RelationsOffice of the President Cc: Revdex.com

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me pending a letter from the institution that states my personal information has been purged from their database.The letter of confirmation can be mailed to me at the following address:

Thank you!
Regards,

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have contacted Mr*** directly and a written response addressing his concerns has been sent via US Postal mail

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Mr***'s concerns has been sent via US Postal mail to his address on file

March 9, 2016*** ** ***
*** *** ***
*** ** ***
*RE: Letter to the Revdex.com, # ***Dear Mr***:I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI
sincerely apologize for any frustration and inconvenience you experienced.My research regarding your concerns with your HSA Bank account indicates the following:On March 18, 2015, HSA Bank received notification from Connect Your Care (CYC) removing you from your employer groupAs your health savings account was no longer affiliated through an employer it was subject to a CYC monthly fee in the amount of $5.50, which began accruing as of March 12, This is not a fee charged by HSA BankWhen you contacted HSA Bank in May to request to transfer funds from your CYC account due to the monthly fee; you were provided with an HSA Bank applicationHSA Bank also advised that you would be able to complete an internal transfer once a new health savings account at HSA Bank was openedThe HSA Bank account was opened on June 2, 2015, and you were informed that you would be able to transfer funds while receiving VA benefits.HSA Bank had no further contact until December 29, 2015, when your authorized signer, *** ***, contacted HSA Bank to inquire about the monthly service fees being charged, requesting reimbursementThe HSA Bank representative advised that the internal transfer from CYC would be processed once it was determined by CYC if these fees could be refundedThe representative attempted to contact Ms*** on December 30, 2015, and left a voice message advising her to contact CYC to request reimbursement as fees were being assessed by CYC, not HSA BankAn internal transfer was not completed at this time because the representative was not able to verbally confirm the request.Records indicate that Ms*** called HSA Bank on January 5, 2016, and was advised she needed to contact CYC regarding fee reimbursement; CYC’s contact number was provided.Ms*** contacted HSA Bank on February 2, 2016, to request the internal transfer from CYC and the HSA Bank representative submitted the transfer request.On March 1, 2016, funds in the amount of $were transferred from your Connect Your Care (CYC) account ending in to your HSA Bank account ending in 0966.At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management.Please contact me directly at ###-###-#### with any further concerns or questions.Sincerely,*** ***Customer Relations SpecialistOffice of the PresidentCc: Revdex.com

May 12, *** ***
*** *** *** ***
*** ** *** RE: Letter to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI
apologize for any frustration you may have experiencedMy research regarding your concerns outlined in your letter indicates the following: Records indicate you contacted HSA Bank on March 16, to request the closure of your health savings accountYou were informed of the $closing fee and your request was submitted for processingWhen your wife, *** ***, contacted HSA Bank on May 3, to inquire on the status of the account closure, she was advised that the request was in processOn May 4, you were contacted by HSA Bank representative, *** ***, to verify your account informationMsHutchinson was able to speak with both you and your wife, wherein she informed you that she would expedite your closure requestsThe $closing fee for each account was waivedBoth accounts were credited in the amount of $and the accounts closed on May 12, HSA Bank makes every attempt to process account closure requests in a timely mannerI apologize for any inconvenience you may have experienced due to the delay in processing your requestWe take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of managementI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at ###-###-#### with any further concerns or questionsSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A few comments:1) I am very happy with the way HSA Bank responded once I filed the complaintThey transferred the money quickly back to my account, and made some classy moves of providing me with the updated tax form right away, and not even charging me the standard fee they could have chargedThey sent me letters signed by the person actually handling this that included her phone number I could call directly if I had questionsI didn't call because they handled this well, and I consider this matter resolved.2) HSA Bank needs to make a major revision to the way they process these kinds of issuesThe bottom line is that this type of issue ought to be resolved within business days the first timeThe customer shouldn't have to be repeatedly calling and waiting weeks at a time to get this done -- its a hassle for everyoneWhatever process they have in place, they need to make a major revision to make it about times more efficient at the outset
Regards,
*** ***

April 1, *** *** ***
*** *** *** *** ***
*** *** ** *** RE: Letter to the Consumer Financial Protection Bureau, Case # *** Dear Dr***: I am writing in response to your recent letter to the Consumer Financial Protection
Bureau regarding an account at HSA Bank, a division of Webster Bank, N.A My research regarding your concerns as outlined in your letter indicates the following: JPMorgan Chase communicated with account holders in December 2014, and again in January 2015, that HSA Bank, a division of Webster Bank, NAwas going to be your new Health Savings Account (HSA) custodianIn September 2015, JPMorgan Chase sent a detailed communication; and a Transition Kit was sent to you by HSA Bank to the above referenced addressDetails regarding the migration from JPMorgan Chase to HSA Bank, indicating that a migration would take place on October 24, occurred as scheduled The enclosed Transition Kit explained that in addition to HSA Bank as your new HSA custodian, your investment account would also transition to a new broker-dealer and investment custodianYour investment assets transferred “in kind” to the new investment account; and the investment sweep that was in place prior to the migration transferred as well On November 25, 2015, the funds in the cash portion of your HSA transferred back to your investment account because the sweep feature on your account was still activeHSA records indicate that per your request the sweep feature was suspended on December 17, It is my understanding that you have been communicating with MrPhilip Tranchese from HSA Bank via email and he has advised you that HSA Bank has credited you for your investment losses, investment fees and lost interest on the accountThese losses were incurred after HSA Bank followed your electronic settings to sweep funds from your cash account to your investment accountWhile the Bank does not agree that it is responsible for poor investment results in this circumstance, our reimbursement of your losses is intended to resolve any further dispute and to demonstrate our commitment to customer satisfaction Please refer to the adjustments as indicated below: Investment Adjustment - $Interest Adjustment - $Investment Fee Adjustment: $eafor months (Dec thru April 2016) - $ Total - $ Additionally, HSA Bank provided you with a check in the amount of one hundred dollars ($100.00) as final settlement of the concern raised about HSA Bank’s investment portalWe encourage you to close or contact HSA Bank to close your investment account that now has a zero balance. HSA Bank cannot close your investment account without your authorization; but please be advised any future investment fees incurred after April will not be reversed At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service and have addressed and shared this matter with the parties involved and their upper levels of managementI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management Please contact me directly at ###-###-#### with any additional concerns or questions Sincerely, *** ***
*** *** ***
*** ** *** *** *** *** *** Cc: Consumer Financial Protection Bureau

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Description: Financial Services, Banks, Savings Institutions (NAICS: 522120)

Address: 605 N 8th St Ste 420, Sheboygan, Wisconsin, United States, 53081-4525

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