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HSA Bank Reviews (247)

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms***’s concerns has been sent via US Postal mail to her address on fileTell us why here

Revdex.com: In the company's response they said that they contacted me directly and sent out a letter They did not contact me or send me a letter I contacted the company myself and they had no record of any of that This company obviously lied, I believe that there might be a scam or some kind of fraud happening I would like to resolve this because I believe that they stole the fees from my account which should not have been charged They are purposely trying to sweep this under the rug because I believe they are purposely overcharging clients to steal their pre-tax money
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the business is incomplete They claim they had no contact from us, however I have emails between us and HSA bank which include the completed application for the new account as well as assurances in writing from their representative that the transfer would be completed I have attached a copy of such email where I had inquired as to the status on 5/29/and was informed that everything needed for the transfer had been received and that it would be completed There was no reason it shouldn't have been done, I have been informed by another representative ([email protected]) that it was indeed their error that the transfer was never completed and they should be responsible They need to refund the charges due to their error
Regards,
*** ***

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms***’s concerns has been sent via US Postal mail to her address on file

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms*** concerns has been sent via US Postal mail to his address on file

Hello,HSA Bank is a division of Webster Bank, N.A.Our written response to the customer was just sent on July 19, 2017; she may not have received it yetWe do not have control over US Postal service deliveryAdditionally, as this was handled at an executive level at HSA Bank; the representatives she spoke with would not have any knowledge of this issue or responseSincerely, *** ***Office of the PresidentWebster Bank, N.A

This is the worst customer service I have ever experienced. I've been onhold for 3 hours and I have a sick child. HSA bank should be ashamed.

May 26, *** *** RE: Letter to the Revdex.com, Case # *** Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration you may have
experiencedAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer servicePlease be assured we take these matters seriously and have shared this matter with the appropriate levels of managementMy research regarding your concerns outlined in your letter indicates the following: When you first contacted HSA Bank on March 24, 2016, you were unfortunately provided incorrect information as to what form was required to complete your request to return your contribution and close your accountHSA Bank received the correct Health Savings Adjustment Form on April 8, In your subsequent calls to HSA Bank in April 2016, you were informed that HSA Bank had received your request and that it was in processI regret you were not contacted with the status of your request as promisedOn May 23, 2016, your request was completed and the remaining balance was transferred to the external bank account on fileYour account closed on May 26, HSA Bank makes every attempt to process such requests in a timely mannerI apologize again for the misinformation provided and for any inconvenience you may have experienced due to the delay in processing your requestI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at ###-###-#### with any further concerns or questionsSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 18, 2016RE: Letter to the Revdex.com, # *** and the Office of the Comptroller of the Currency, Case #03080279Dear Mr***:I am writing in response to your recent letter to the Revdex.com and the Office of the Comptroller of the Currency regarding an account at
HSA Bank, a division of Webster Bank, NA I apologize for any frustration you may have experienced.At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service Please be assured we take these matters seriously and have shared this matter with the appropriate levels of management.My research regarding your concerns outlined in your letter indicates the following:HSA Bank received your request to close your account on April 8, However, due to an extremely high volume of requests, there was a delay in processingIn your subsequent calls to HSA Bank in April 2016, you were informed that HSA Bank had received your request to close your account and that it was in processOn May 13, 2016, a check for the balance of the account was sent via overnight mail and delivered to your address on file as referenced. Subsequently, your account closed on May 14, Due to the circumstances, HSA Bank has waived the $closing feeHSA Bank makes every attempt to process such requests in a timely manner I apologize again for any inconvenience you may have experienced due to the delay in processing your requestI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at ###-###-#### with any further concerns or questions.Sincerely,*** ***Customer Relations SpecialistOffice of the PresidentCc: Revdex.com Office of the Comptroller of the Currency

January 14, 2016 *** ** *** *** ***
*** * * *** RE: Letter to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of
Webster Bank, NAI sincerely apologize for any frustration and inconvenience you experienced. At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service I regret that you received less than our expectations My research regarding your concerns with your HSA Bank account indicates the following: Our records reflect that when you called HSA Bank on November 24, regarding your request to remove funds from your HSA Bank account, you were instructed to complete an excess removal formHowever, due to an error on HSA Bank’s part, you were sent a contribution correction form instead On November 25, 2015, HSA Bank contacted you via email to request you call them regarding this issueDuring that conversation it was determined that you had been provided with the incorrect form and they sent you, via email, the correct excess removal formThe excess removal form was received and submitted for processing that same day; November 25, HSA Bank makes every attempt to process requests in a timely manner and we apologize for the incorrect information you were provided with, and for the delay in processing your requestI have verified that the transfer in the amount of $3,to *** *** *** *** was completed on January 13, 2016. We take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of managementI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease contact me directly at ###-###-#### with any further concerns or questions. Sincerely, Diana *** *** *** ** *** *** Cc: Revdex.com

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Mr***’s concerns has been sent via US Postal mail to his address on file

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Stacy, the transfer has been completed, so this issue has been resolvedI wish I had leveraged the Revdex.com sooner!
Regards,
*** ***

August 4,
*** ***
RE: Letter to the Revdex.com, Case # ***
Dear Ms***:
I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, N.A
My research regarding your
concerns as outlined in your letter indicates the following:
On September 21, 2015, an HSA Bank Transition Kit was mailed to you at the above referenced address with details regarding the migration from JPMorgan Chase to HSA Bank, a division of Webster Bank, NAwith the migration taking place as scheduled in October
The enclosed HSA Bank’s Fee Change Sheet was included with your Transition Kit reflecting the applicable fees to be associated with your Chase migrated account
On July 20, 2016, your account was credited six (6) HSA Service Fees in the amount of $
as a courtesyAs sufficient notification was provided; these fees are not eligible for further rebate
At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management
Please contact me at ###-###-#### with any additional concerns or questions
Sincerely,
*** ***
Customer Relations Specialist
Office of the President, Webster Bank, N.A
Cc: Revdex.com

April 22, *** *** RE: Letter to the Revdex.com, # *** Dear Ms***: I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration you may have
experiencedMy research regarding your concerns outlined in your letter indicates the following: At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service; I regret that you received less than our expectations in your interactions regarding this matterOn February 6, 2016, HSA Bank received your account closure requestOn February 10, 2016, check in the amount of $was mailed to your address as indicated above and your account closed effective the same dayIn your conversations with HSA Bank on March 8, 2016, you were informed that your account was closed and a check had been mailed as stated above. You requested a stop payment be placed and a new check be reissuedUnfortunately, the stop payment was not expedited as requestedWhen you advised HSA Bank on March 23, that you still had not received any check, you were informed that the initial check sent on February 10, 2016, had been returnedIn response to your request to now have the check sent via overnight mail or via wire transfer, you were advised that a physical address would be required to do soOn March 24, 2016, HSA Bank obtained your physical address and a wire transfer was processed to First Bank in the amount of $632.18; and a supervisor from HSA Bank contacted you to provide you with the tracking numberWe take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of m***gementI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive m***gementPlease also contact me directly at ###-###-#### with any further concerns or questionsSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

June 14, RE: Letter to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration you
may have experienced At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceI regret you received less than our expectations My research regarding your concerns outlined in your letter indicates the following: HSA Bank acquired your health savings accounts from JPMorgan Chase (JPMC). Your account was transferred to our system platform in March 2016. Your rollover request form that was received by JPMC in March was forwarded to HSA Bank as part of this transition and was unfortunately misplaced during this transfer process On May 19, 2016, HSA Bank received your rollover request via faxDue to an error on our part, the request was not forwarded for processing until May 31, 2016, resulting in a delay in completing your request I was able to verify your rollover request was completed and a check for the remaining balance was mailed to Optum Bank on June 8, via US Postal mailOn June 9, 2016, your account closed HSA Bank makes every attempt to process rollover requests in a timely manner Again, I apologize for any inconvenience you may have experienced due to the delay in processing your request Due to the circumstances and as a courtesy, a refund check in the amount of $will be mailed to your address on file as referenced aboveThe refund represents reimbursement for months of monthly services charges in the amount of $each for March, April and May We take these matters seriously and have addressed and shared this matter with the parties involved and the appropriate levels of managementI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at 203-741-with any further concerns or questions Sincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

July 13, *** *** RE: Letter to the Revdex.com, Case # *** Dear Ms***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, N.A
My research regarding your concerns as outlined in your letter indicates the following: As stated in the enclosed Chase HSA Transfer Notice dated November 9, 2015, your Chase Health Savings account transitioned to a free agent account with JPMorgan Chase effective December 9, This was in response to notification to Chase from your health plan or employer of changes to the status of your High Deductible Health Plan (HDHP) coverage. JPMorgan Chase began charging you a Monthly Account Maintenance fee of $2.50, as reflected in the enclosed Chase fee schedule that was included in this same mailing On February 20, 2016, an HSA Bank Transition Kit was mailed to you at the above referenced address with details regarding the migration from JPMorgan Chase to HSA Bank, a division of Webster Bank, NAwith the migration taking place as scheduled in March The enclosed HSA Bank’s Fee Change Sheet was included with your Transition Kit reflecting the applicable fees to be associated with your Chase migrated accountAs this was a migrated account; monthly service fees remained the same Your account was credited one (1) HSA Investment Service Fee in the amount of $on July 1, as a courtesyAs sufficient notification was provided; these fees are not eligible for further rebate At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management Please contact me at ###-###-#### with any additional concerns or questions Sincerely, *** *** Customer Relations Specialist Office of the President, Webster Bank, N.A Cc: Revdex.com

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Description: Financial Services, Banks, Savings Institutions (NAICS: 522120)

Address: 605 N 8th St Ste 420, Sheboygan, Wisconsin, United States, 53081-4525

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