HTC

HTC understands *** concern, the Corporate Office is aware of this situation, the ticket number #*** has been added to the priority list in order to push this processAs soon as the repair center has a tracking number for the customer he will be notified

Complaint: ***
I am rejecting this response because: My previous help ticket numbers were *** and ***I'm
frustrated having to provide this info as it was already in my original Revdex.com complaintAs well, I still have an active premium account so should be easy to findI view this as a stalling tactic by the company.
Sincerely,
*** ***

We have been in contact with the customer and we have assured him that we will ensure that all our customer service representatives are thoroughly trained with the knowledge and skills required in order to provide the best support available to all our customers
Furthermore, he confirmed today
07/15/that his HTC phone has been working properly for him after some troubleshooting steps that were providedAnd as a courtesy we have sent him a charger (Rapid Charger’s AC Adapter + Type-C USB Cable) through UPS with the tracking # ***

The current refund is in progress and will be completed by HTC for the total amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although the product was
finally delivered, the complaint resolution and general business practices of HTC are abysmal Something should be done to warn the general public of their deceit
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Part of photos As requested, attached are photos documenting the touchscreen not responding on the lock screen I can not proceed past this stage because the touchscreen does respond to my touch The same thing happens every time the phone is turned on
Sincerely,
*** ***

June 8th 2015 RE: Revdex.com ComplaintCase #: *** Dear Mr***, A copy of your report filed with the Revdex.comof Alaska, Oregon and Western Washington has been received by HTC regardingyour HTC mobile device. Due to unforeseen circumstances
there was a delay in therepair process for your device, we apologize for thisWe are currently in theprocess of correcting this delay and having your device repaired. We would like to apologize for any inconvenience that youhave receivedIf you have any other questions please contact us back at *** from 8am to 1am EST days a week. Sincerely, HTC CustomerCare HTC America CC: BetterBusiness Bureau of Alaska, Oregon and Western Washington

According to the device IMEI number information, the one year warranty period has been exceeded
Customer will be able to send the phone to be repaired and 50% discount will be issued on the repair process quotation

We are currently under going the investigation process in order to find a suitable solution for this open case

HTC is working really hard in order to overcome this situationAs soon as the repair process is completed customer will be informed

Complaint: ***
I am rejecting this response because: It does not concern me as the customer (who payed over $for your product)
that you are experiencing issues at your repair facilityThe fact that you are experiencing issues should not reflect on meIf you can't repair my controller for over a month than you should replace itThe fact that you have made me wait for so long and have not been open with me is absolutely unacceptable
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The technical specifications like these should have been already uploaded to the website. Sincerely,*** ***

We have reviewed the Proof of Purchase provided by the customer and we have confirmed the product was purchased through a third party seller on Amazon called “*** ***”Thus, unfortunately in this case we are unable to provide warranty coverage for a product not sold by an authorized retailer and
that was manufactured on 2014/06/
Therefore, as a courtesy we can offer the customer the option to have the device repaired at our repair center, covering the shipping fees and providing him with a 50% discount on the repair costs that he would be required to pay

According to the terms and conditions of the Onsite exchange process customers need to keep accessories such as SD card, SD Tray, Sim card, Sim card tray, etcHTC has shipped the accessories with UPS tracking number *** and scheduled delivery 07/14/by end of day

Complaint: ***I am rejecting this response because:I am not disputing whether or not the phone workedI was told on the phone with a HTC representative to send it in and it would be covered by warranty Then they sent it back and said it wasn't covered So I got rid of the phone I just want to either be reimbursed for my mailing to send it in as I would not have paid to send it in had I not been told it was covered or they can make it right by sending me a working used phone or whatever And 20% off coupon at their store is not a good will token They want $for the phone brand new where I can buy it other places brand new in the mid 200's.....Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

In order to overcome the difficulties with the repair facility that resulted in a delay in delivering the replacement phone to Mr***, HTC used all required follow up and resources in order to complete his exchange We are currently working in providing a compensation for Mr***, since he expressed interest in some accessories for his HTC device. He will be updated as soon as we have a response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHTC has replaced my device.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
The
only reason so much time has passed is because I have been waiting on HTCThat is completely on them, not meI have no control over how slow they areThe Uh Oh protection I agreed to was falsely advertisedI was promised a specific service and received a completely different one.
To sum it up:
They lied to me and sold me something I did not agree to
They continued to lie to me each time I called and complained saying they would fix the problemInstead they were stalling to waste my time and then tell me I've surpassed their time limit
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***