HTC

The refund has been completedCustomer has been informed and advised to check with her bank institution

Complaint: ***
I am rejecting this response because: My previous help ticket numbers were *** and ***I'm
frustrated having to provide this info as it was already in my original Revdex.com complaintAs well, I still have an active premium account so should be easy to findI view this as a stalling tactic by the company.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:HTC sent me a phone without the pieces needed to actually use the phoneI was missing a SIM card
tray and a SD card tray, so I cannot use the deviceWhen I called, the person on the phone said I signed a disclosure saying that I did not need a SIM cardI told her I understood that, but I was missing a SIM card tray which is part of the phoneShe said that they shredded the SIM card tray, so I received a phone with two empty holes on the sides that is unusable (See attached picture)Customer service again failed to help me at all.
*** ***

The current refund is in progress and will be completed by HTC for the total amount

We are currently under going the investigation process in order to find a suitable solution for this open case

Complaint: ***
I am rejecting this response because: It does not concern me as the customer (who payed over $for your product)
that you are experiencing issues at your repair facilityThe fact that you are experiencing issues should not reflect on meIf you can't repair my controller for over a month than you should replace itThe fact that you have made me wait for so long and have not been open with me is absolutely unacceptable
Sincerely,
*** ***

According to the device IMEI number information, the one year warranty period has been exceeded
Customer will be able to send the phone to be repaired and 50% discount will be issued on the repair process quotation

Complaint: ***
I am rejecting this response because: Part of photos As requested, attached are photos documenting the touchscreen not responding on the lock screen I can not proceed past this stage because the touchscreen does respond to my touch The same thing happens every time the phone is turned on
Sincerely,
*** ***

HTC is working really hard in order to overcome this situationAs soon as the repair process is completed customer will be informed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although the product was
finally delivered, the complaint resolution and general business practices of HTC are abysmal Something should be done to warn the general public of their deceit
Sincerely,
*** ***

June 8th 2015 RE: Revdex.com ComplaintCase #: *** Dear Mr***, A copy of your report filed with the Revdex.comof Alaska, Oregon and Western Washington has been received by HTC regardingyour HTC mobile device. Due to unforeseen circumstances
there was a delay in therepair process for your device, we apologize for thisWe are currently in theprocess of correcting this delay and having your device repaired. We would like to apologize for any inconvenience that youhave receivedIf you have any other questions please contact us back at *** from 8am to 1am EST days a week. Sincerely, HTC CustomerCare HTC America CC: BetterBusiness Bureau of Alaska, Oregon and Western Washington

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

According to the terms and conditions of the Onsite exchange process customers need to keep accessories such as SD card, SD Tray, Sim card, Sim card tray, etcHTC has shipped the accessories with UPS tracking number *** and scheduled delivery 07/14/by end of day

We apologize for any delay in assisting the customerWe are currently waiting for the necessary parts to repair the deviceOnce we have them, we will continue with the repair

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHTC has replaced my device.Sincerely, *** ***

Complaint: ***I am rejecting this response because:I am not disputing whether or not the phone workedI was told on the phone with a HTC representative to send it in and it would be covered by warranty Then they sent it back and said it wasn't covered So I got rid of the phone I just want to either be reimbursed for my mailing to send it in as I would not have paid to send it in had I not been told it was covered or they can make it right by sending me a working used phone or whatever And 20% off coupon at their store is not a good will token They want $for the phone brand new where I can buy it other places brand new in the mid 200's.....Sincerely,*** *** ***

Due to the severe weather conditions brought on by Hurricane Harvey in Houston, TexasThe facilities have been closed, this closure is indefinite until further notice

Complaint: ***I am rejecting this response because: The technical specifications like these should have been already uploaded to the website. Sincerely,*** ***

We have reviewed the Proof of Purchase provided by the customer and we have confirmed the product was purchased through a third party seller on Amazon called “*** ***”Thus, unfortunately in this case we are unable to provide warranty coverage for a product not sold by an authorized retailer and
that was manufactured on 2014/06/
Therefore, as a courtesy we can offer the customer the option to have the device repaired at our repair center, covering the shipping fees and providing him with a 50% discount on the repair costs that he would be required to pay